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Recent guest reviews

We liked everything Location Service Hospitality

Construction right outside our room, NO INTERNET IN THE ROOMS! Horrible reception...AVOID THIS PLACE AT ALL COSTS!!!

Great location by the ocean. Walking distance to the Malecón. Great scenery, enjoyed the view of the ocean every morning. Outside was a bit noisy due to construction going on.

Property is older, but very clean. There are some maintenance issues (cracked tiles, sliding door barely moves) but thats to be expected in any aging property. Im sure there's never a time slow enough to put rooms of of service to make major repairs.

Convenient location, friendly staff, beach access, beautiful views

Steer clear, you can get a much better experience for the money. We booked a king bed through Orbitz and when we arrived all king rooms were booked - no sorry, no understanding in the customer service, no compensation of any kind at all. We got put in a room with two double beds that could not be moved together.. the opposite of the king room we specifically paid for. The double beds were hard as a rock too, with pillows that completely flattened under your head. They said that booking through third parties like Orbitz doesn't guarantee the room type and offered to move us halfway through our stay. Other disappointing experiences: The wifi did not work anywhere in the hotel, not down in the lobby or by the pool and not in the rooms. The water pressure in the shower was terrible. The shower had mold along the corners and edges. There was stray hair in the bathroom and room. The light in our first room was flickering for a few minutes before turning on. One of the elevators had the button for our floor broken the entire time. The bar between the pool and beach was closed the entire time with what looked like miscellaneous furniture storage in it. The front facade of the hotel was under construction. All in all, it's a very convenient location but the accommodation, amenities, and service were all poor and the place felt dumpy. Take your money elsewhere.

I waited an hour for them to find my reservation during checking in. During checkout, they forgot to give me a checkout slip, so security walked after me questioning about that slip. I went back and asked them why they forgot to give me that slip, instead of being stopped in the middle of street. Totally the worst experience I ever had with hotel stay. Never again.

The lobby is beautiful, ocean views everywhere! The staff was very friendly and always attentive. It was very nice to have service right on the beach without having to go up to the restaurant

Loved the staff at the bar/restaurant! Perfect location! Best margaritas.. could have softer beds and more updated bathroom.

I love this property. This was my second stay and will stay there in the future. The staff is exceptional and friendly. The location is right where you want to be and within walking distance to everything. The beach front it is stunning. The only thing I would like to see is the rooms be upgraded and modernized. Other than that it was a great stay. Thanks again For another great stay. Will see you see.

A great location near of everything in Pto Vallarta. My room has an sea view, but above of the hotel back side (not that nice view). Most of the employees were nice, but some of them (pool guard) weren’t.

it is not a place for my family manny gets around It does not have a lot of parking and it does not have good air conditioning

Great hotel! Right on the beach. Friendly staff and walkable to everything. My go to hotel while in PV!

LOVED THE LOCATION, POOL, STAFF....... UNFORTUNATELY NO WIFI ABOVE THE 3RD FLOOR... US AND NUMEROUS OTHERS HAVE TO GO TO THE LOBBY TO USE WIFI...

I hated that no spoke any English they were not accommodating..... i will never go back

.Nice place form the rooms to the staff Very clean

Great location!!! The ocean view from my room were amazing!!!! Listening to the waves crashing at night was extremely relaxing. The room was large and clean. The only issues with the room was the sliding door to the balcony was very hard to close.... probably needed some WD-40 Oil. The hotel website lists"breakfast in room" as a hotel amenity, however I was told by a restaurant staff "breakfast in room" was not provided. So, it sounds like the website needs to be corrected not to misinform future guests.

Amapas #214 Col. Puerto Vallarta JAL

Hotel highlights

  • Steps from Playa de los Muertos and Olas Altas Street
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 2 outdoor pools

Located in Romantic Zone, Hotel Tropicana is next to popular attractions like Playa de los Muertos and Olas Altas Street. This 203-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Cooked-to-order breakfast is offered for a fee each morning from 8:30 AM to noon.


Rooms

Hotel Tropicana's 203 air-conditioned rooms provide free bottled water, ceiling fans, and safes. TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers and phones are other standard amenities.


Property features

Guests staying at Hotel Tropicana enjoy access to 2 outdoor pools, a children's pool, and free WiFi in public areas. Free offsite parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Other amenities at this beach hotel include a garden, a porter/bellhop, and a TV in a common area.

Room options

Superior Room, 1 King Bed

1 King Bed | Sleeps 2

Junior Suite, 2 Double Beds

2 Double Beds | Sleeps 4

Superior Room

2 Double Beds | Sleeps 4

Standard Room

1 King Bed | Sleeps 2

Guest reviews for Hotel Tropicana

Everyone (40) Couples (5) Family (6)
5
Family

We liked everything Location Service Hospitality

By on Mar 14, 2020

1
Friends Family

Construction right outside our room, NO INTERNET IN THE ROOMS! Horrible reception...AVOID THIS PLACE AT ALL COSTS!!!

By on Mar 7, 2020

4
Friends

Great location by the ocean. Walking distance to the Malecón. Great scenery, enjoyed the view of the ocean every morning. Outside was a bit noisy due to construction going on.

By on Mar 3, 2020

4
Everyone

Property is older, but very clean. There are some maintenance issues (cracked tiles, sliding door barely moves) but thats to be expected in any aging property. Im sure there's never a time slow enough to put rooms of of service to make major repairs.

By on Mar 3, 2020

1
Everyone

By on Jan 7, 2020

Review comment responded on Feb 13, 2020

Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay. Sincerly, Concierge

4
Friends

Convenient location, friendly staff, beach access, beautiful views

By on Dec 19, 2019

Review comment responded on Jan 3, 2020

Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay.

2
Partner Couples

Steer clear, you can get a much better experience for the money. We booked a king bed through Orbitz and when we arrived all king rooms were booked - no sorry, no understanding in the customer service, no compensation of any kind at all. We got put in a room with two double beds that could not be moved together.. the opposite of the king room we specifically paid for. The double beds were hard as a rock too, with pillows that completely flattened under your head. They said that booking through third parties like Orbitz doesn't guarantee the room type and offered to move us halfway through our stay. Other disappointing experiences: The wifi did not work anywhere in the hotel, not down in the lobby or by the pool and not in the rooms. The water pressure in the shower was terrible. The shower had mold along the corners and edges. There was stray hair in the bathroom and room. The light in our first room was flickering for a few minutes before turning on. One of the elevators had the button for our floor broken the entire time. The bar between the pool and beach was closed the entire time with what looked like miscellaneous furniture storage in it. The front facade of the hotel was under construction. All in all, it's a very convenient location but the accommodation, amenities, and service were all poor and the place felt dumpy. Take your money elsewhere.

By , from Seattle on Dec 11, 2019

Review comment responded on Jan 3, 2020

We are sorry for the inconvenience you had at the hotel, we will work more in quality service.

1
Friends

I waited an hour for them to find my reservation during checking in. During checkout, they forgot to give me a checkout slip, so security walked after me questioning about that slip. I went back and asked them why they forgot to give me that slip, instead of being stopped in the middle of street. Totally the worst experience I ever had with hotel stay. Never again.

By on Dec 6, 2019

Review comment responded on Jan 3, 2020

We are sorry for the inconvenience you had at the hotel, we will work more in quality service.

5
Family

The lobby is beautiful, ocean views everywhere! The staff was very friendly and always attentive. It was very nice to have service right on the beach without having to go up to the restaurant

By on Nov 3, 2019

Review comment responded on Nov 6, 2019

Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay.

4
Everyone

Loved the staff at the bar/restaurant! Perfect location! Best margaritas.. could have softer beds and more updated bathroom.

By on Nov 3, 2019

Review comment responded on Nov 6, 2019

Hotel Tropicana le agradece haber elegido nuestras instalaciones como su destino, y disfrutado de una estancia placentera. Esperamos poder contar nuevamente con su preferencia en un futuro en Hotel Tropicana.

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