I actually loved the property but they put me in a room filled with very visible black mold all over the bathroom and in the actual bedroom. I didn't realize until that night when I couldn't breathe . I stayed the night and kept the windows open and slept with my mask on. They moved me the next morning. I was sick throughout my entire stay with bronchitis because of it. I stayed an extra day but instead of allowing me to stay in the new room I had been in for a few days they made me move to a lower class room for my last night. Due to the inconvenience I think they should have let me stay in that room. I had to go to urgent care and get a z pack and prednizone and a new inhaler since I had to use mine so much there.
Close to town, easy access to restaurants and bars, friendly staff
Friendly staff, helpful front desk and cleaning crew. The pool is just for show, can be noisy at night with traffic. Great central location. Great return on investment!
Very close to everything downtown. Discount on food if staying at hotel and food was great. Very helpful staff
Liked the location. Easy walk to everything. Check in was difficult. There was a miscommunication regarding my booking that was handled poorly. I think the clerk just reflects his management's attitude. The general manager aggressively confronted me, thinking i wasn't a guest. Was still rude after confirming i was. Strange way to handle a 60 year old business person. She has anger issues
Service
The front desk is not helpful at all. I love the location but every time I’ve stayed there it just makes harder for me to go back.
This hotel has the best location. You are right next to everything that’s amazing about Puerto Vallarta. Great room’s, friendly staff, and the restaurant has amazing food, drinks and service. I totally recommend.
Very close the everything and restaurant is great.
The location of the staff the food and everything about this place is wonderful And everybody is so nice and it has a wonderful warm homey feeling to it I dropped my wallet and the next morning the front desk looked me up and a housekeeper had found it and it was returned to me not something you see in this day and age I highly recommend it to my friend and I will definitely be back
Central to everything very clean would go back again
Alejandro (the concierge) was terrific. He helped my boyfriend and I with our many questions. Our stay was extremely comfortable and we highly recommend this place!
Amazing location, clean room, great service. I’m looking forward to returning.
I booked a room with a king size bed yet i got a full size bed that was too small for 2 people and the room was very small. They should tell u when booking that they are out of kingside beds that way you are not surprised and you can find a different hotel. Very disappointing.
Location is perfect. Great staff. Shopping and dinning are all near by.
Great Service. Very clean rooms. Very safe location! Very honest staff
Great location, quiet, clean. Will be back Food and service was great
Located in Downtown Puerto Vallarta, Hotel Rio Malecon is within a 10-minute walk of popular sights such as Playa de los Muertos and Malecon. This 46-room, 3-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including COEXISTbistro, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee weekdays from 7:30 AM to 10:30 AM.
32-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Balconies or patios, safes, and phones are also available.
At Hotel Rio Malecon, guests have access to an outdoor pool, free WiFi in public areas, and conference space. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 700 per person, as well as limo/town car service. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and concierge services. Other amenities at this family-friendly hotel include a terrace, laundry facilities, and wedding services.
I actually loved the property but they put me in a room filled with very visible black mold all over the bathroom and in the actual bedroom. I didn't realize until that night when I couldn't breathe . I stayed the night and kept the windows open and slept with my mask on. They moved me the next morning. I was sick throughout my entire stay with bronchitis because of it. I stayed an extra day but instead of allowing me to stay in the new room I had been in for a few days they made me move to a lower class room for my last night. Due to the inconvenience I think they should have let me stay in that room. I had to go to urgent care and get a z pack and prednizone and a new inhaler since I had to use mine so much there.
Close to town, easy access to restaurants and bars, friendly staff
Dear Mr. Stephen, thank you for rate us please, come back soon! Best regards,
Friendly staff, helpful front desk and cleaning crew. The pool is just for show, can be noisy at night with traffic. Great central location. Great return on investment!
thank you for your prefence and staying at hotelrio malecon we apreciate for taking your time and write your comments and feedbacks that way we know on what we need to work on.and the pool people do swim in it.the pool stays cool all year round so the water its kinda of cold we look forward seeing you once again
Very close to everything downtown. Discount on food if staying at hotel and food was great. Very helpful staff
thank you so much for staying at hotelrio malecon we apreciate your feedback and taking your time to write your comments it means alot to us that way we know what we need to work on. we try our very best to make sure that you have a good time and a pleasant stay with us.we hope to see you again
Liked the location. Easy walk to everything. Check in was difficult. There was a miscommunication regarding my booking that was handled poorly. I think the clerk just reflects his management's attitude. The general manager aggressively confronted me, thinking i wasn't a guest. Was still rude after confirming i was. Strange way to handle a 60 year old business person. She has anger issues
Dear Mr. Paul, we really apologize for any inconvenient you have had during your stay mainly during your check in. As soon we receipt your comments we went over to verify the records of our videos and we do not hear or see nothing our of place. Sometime the lenguage do not help us. Please, erase that perception of our services and give us another opportunity to attend you as you deserve. Personal regards,
Service
Dear Ms. Jheenifer, thank you for rate us. We are so happy to know that you have had a good time with us please, come back soon! Best regards,
The front desk is not helpful at all. I love the location but every time I’ve stayed there it just makes harder for me to go back.
Dear Ms. Valencia, we really surprised about your review and we are very concerned. As soon we receipt your comments we went over to verify our record during your stay and we do not have any report from you. We kindly ask you to let us know what was the inconveniences you had in order to take inmediately action. Please, give us another opportunity. Best regards,
Dear visitor, thank you for rate us, even though we are very surprise about your score. We looking forward to see you soon! Best regards,
This hotel has the best location. You are right next to everything that’s amazing about Puerto Vallarta. Great room’s, friendly staff, and the restaurant has amazing food, drinks and service. I totally recommend.
Thank you so much for your comments Ms. Aracely as well the score you gave us. Please como back soon! Warm regards,
Very close the everything and restaurant is great.
Good Morning Thank you very much for your visist and thank you for your feedback, we are glad tha you liked our hotel an hope to see you again! Best Regards
Dear Miss. Victoria, thank you for your feedback. We do apologize for the situation you mention, unfortunately the humidity is part of our city and more on this season. Once again thank you and we are looking forward to see you soon. Best regards,