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Barceló Puerto Vallarta - All Inclusive

4.0 out of 5.0

Recent guest reviews

When we arrived at the hotel the front desk staff was very rude and unwelcoming. No tour of the property... had to figure out where everything was located. Cabs expensive. Food was below average, bland... Sheets on my bed were wet in the beginning, had to call to get it replaced. Towels were ruff and stiff. My room had a scent of moth and mold. Refrigerator did not work everything was warm. Even the staff at the excursion desk unwelcoming and not giving of any information. Micheal Jackson show was good!

This hotel is just ok. It's far from town which I knew and there's nothing near by unless you take a taxi somewhere. We got a regular room with two twin beds ever though we were told it was one king bed. We didn't care too much since the view was nice though. The maids cleaned daily but the floors were not clean. Our mini bar was not stocked daily but we just went downstairs too the bar. I was really disappointed in the food. The buffet was just okay. Some things were good. Others were not. Don Quixote was very good. Los Arcos for dinner was ok. Our steaks were overcooked but had good flavor. Kyoto is a miss. Sushi had no flavor and it took a long time to greet our food. We got food poison the last day not sure what we ate? I felt queasy all day but my husband had it worse. He spent all night in the bathroom. Service overall around the resort is hit or miss. Service in the buffett was good but around the snack bar and cantina you have to save them down or get it yourself.

You get what you pay for... And that's what we got. Valet and main dinning staff were great.

The hotel is very nice and food/drinks are great. The hotel is adjacent to a local market and amenities which allow for much cheaper excursions than paying through the hotel. Spa services outside the hotel are significantly better and less expensive as well. This is a great resort for both kids and their parents.

Hope you brought crackers with you. Food was just not good. Bland and lacking seasoning. Minimal choices of restaurants and booze unless you want to pay EXTRA for the premium package.

Have stayed at Barcelo 3 previous times and loved it. Would love to have written A+ review. But we were told had to leave Barcelo and go to their sister Resort in Nuevo Vallarta due to a company booking out the whole complex after we had already made our reservations to all high school students. Makes me very gun shy about ever going here again. May have to go back to Hyatt Ziva, formally Dreams which is just down the road from Barcelo.

This hotel was rated 4 1/2 stars. Sorry, we give it a 3 star. The hotel is very small, the beach was disappointing and was basically a dock for the boats. It was open to the locals and it was quite crowded. We chose not to use the beach. The gym was probably the worst thing I could say for the hotel. Broken equipment and missing weights, but it was clean. The food was just ok, and we chose to eat at the specialty restaurants to get better food. Again those were just okay as well.

We loved the distance from town but also the local community right across the street and next door. The staff were very knowledgable, friendly, and didn't just push us toward experiences that cost money. The front desk staff, Ricardo, was the most helpful and fun to deal with. Oh, and the food is amazing. Definitely try the Japanese restaurant. We highly recommend!

We have been to other Barcelo resorts before, but this one falls a little bit short. The grounds are beautiful and well kept. The rooms are decent sized but the bed and pillows are not particularly comfortable. The staff was polite and gave very good service. The food and drink quality were a little disappointing. Although there were plenty of choices, the quality was pretty mediocre. Other Barcelos were better. Concierge service was difficult to come by. She was always on the phone, and not always available. She wasn't particularly helpful. A good concierge should bend over backwards to accomadate thier guests. If you choose this hotel, you won't be disappointed, but you probably won't be wowed either.

First visit to this hotel and had a great time. Rooms are very clean and staff is very good. Food was good too.

Wonderful experience all around. Good food, beach accesd

We love Barcelo. The whole experience is fun and comfortable. The staff is the best. They are always trying to please you and smile, and they always dress professionally and treat you like you are special. The staff expresses their gratitude for your choice to stay at Barcelo. The restaurants have a nice variety of foods, and you can eat as healthy as you want to. Always fresh fruits and freshly squeezed juices. Omelette bar is great and one of my favorites are the soups offered, even at breakfast. Thanks for a fun and enjoyable week.

Is fantastic and the grounds and amenities are pretty good. The staff is friendly and works really really hard. The events and activities for ferret best. The food was mediocre and the fancy restaurants were hard to get into. The regular and reservation restaurants are also very best. The biggest disappointment was that my entire family had food poisoning has did everyone we met. We all violently threw up and missed very expensive excursions that we had paid for. They also had Extremely Loud Music going into the early morning which made it very difficult to sleep especially when sick. Overall this is a really nice place and they try hard however they need to fix their food issue and they need to turn down the music which is really quite annoying. The people that we meant we're great and the beach is quite nice too. We did see a lot of people with bug bites however we were okay and didn't get any. My entire family did get severe rash all over the entire body from the food poisoning which still has not gone away now that we are home. Apparently this is quite common. Also as others have mentioned, do not book it excursions inside the hotel or get cash as they devalue the dollar when they apply their own exchange rate.

Nice hotel but it didn't meet all my expectations. It's smaller and the buffet isn't the best, 101 ways to cook telopia if you are looking for seafood. Pools are good, beach not so much. It's small and not comfortable to lay on due to the sloop. Evening entertainment is better than other all inclusive we've stayed at. Massage place recommended by Suzy on the beach is the best.

Wonderful, great staff. Very friendly, and they understood English.

special thanks to humberto, making our stay fantastic every night there was a show activities every day. our second trip back within a year just because of the service and amazing staff many thanks

This was my first trip to an all inclusive and it exceeded my expectations. The pools were warm, the staff was extremely friendly and super accommodating and hard-working. The room was nice, nothing too fancy but not terrible. Just right. The buffet had so much great food and was replenished often! Try the French toast! Its the best French toast ever! Right on the beach in a small bay to ourselves. I would go back in a heartbeat!

First timer for all inclusive resorts and this one was perfect. Buffet had a variety to choose from, the "snack" bar was delicious and basically a fourth meal, and the restaurants were great, too. The staff was excellent and went over and beyond to make sure you had everything you needed at all times. The pools were huge with and the swim up bar was awesome! Rooms were beautiful and complete with an amazing view no matter where your room was! While there we walked to the zoo and also went on an excursion booked through the hotel. $20 60 min massages on the beach HIGHLY recommended! Overall great stay, would go back.

We were scheduled to stay five nights in an oceanfront suite premium level. The suite was not available the front desk told us they would move us the following morning at 9 AM we never heard from them. we had dinner at one restaurant that was absolutely terrible. We checked out after one night and had to find a new hotel.

Albercas limpias y personal muy atento en el restaurante bufete

Room options

Family

King 1 | King 2 | Sleeps 5

Suite Deluxe Premium Level

King 1 | Full 1 | Sleeps 4

Family Premium Level

King 1 | King 2 | Sleeps 5

Master Suite Ocean View Premium Level

King 1 | Sleeps 2

Guest reviews for Barceló Puerto Vallarta - All Inclusive

Everyone (26) Couples (260) Business (6) Family (190) Other (17) Friends (81)
2

don't like americans

Everyone

When we arrived at the hotel the front desk staff was very rude and unwelcoming. No tour of the property... had to figure out where everything was located. Cabs expensive. Food was below average, bland... Sheets on my bed were wet in the beginning, had to call to get it replaced. Towels were ruff and stiff. My room had a scent of moth and mold. Refrigerator did not work everything was warm. Even the staff at the excursion desk unwelcoming and not giving of any information. Micheal Jackson show was good!

By , from South Carolina on Aug 31, 2017

Review comment responded on Sep 2, 2017

Dear Tiffany, thank you for your comments. I'm sorry to hear you experienced this inconvenience. The whole experience of our guests is really important for us, and that starts with the check in process. I'll make sure we're offering our top service so our guests can feel at home right from the beginning of their stay. If you decide to give us the chance to host you again, please don't hesitate to contact me. We'll make sure you feel in paradise!

3

big rooms

Everyone

This hotel is just ok. It's far from town which I knew and there's nothing near by unless you take a taxi somewhere. We got a regular room with two twin beds ever though we were told it was one king bed. We didn't care too much since the view was nice though. The maids cleaned daily but the floors were not clean. Our mini bar was not stocked daily but we just went downstairs too the bar. I was really disappointed in the food. The buffet was just okay. Some things were good. Others were not. Don Quixote was very good. Los Arcos for dinner was ok. Our steaks were overcooked but had good flavor. Kyoto is a miss. Sushi had no flavor and it took a long time to greet our food. We got food poison the last day not sure what we ate? I felt queasy all day but my husband had it worse. He spent all night in the bathroom. Service overall around the resort is hit or miss. Service in the buffett was good but around the snack bar and cantina you have to save them down or get it yourself.

By on Aug 27, 2017

Review comment responded on Aug 29, 2017

Thank you for taking the time to post your review. It was very concerning to learn that we failed to meet your expectations during the time you spent at Barcelo Puerto Vallarta, please accept my apologies for inconveniences you mentioned in your valuable feedback. I assure you that the circumstances you described are not typical with the high standards that we strive to provide. Our managers have received your feedback and we are working on improvements that will allow us to meet all the expectations of our guests. Thank you again and on behalf of all of our team, we hope for the opportunity to serve you again and to do our best to make your future vacation an exceptional and memorable experience.

3

tired and in need of renovation

Everyone

You get what you pay for... And that's what we got. Valet and main dinning staff were great.

By on Aug 15, 2017

Review comment responded on Aug 17, 2017

Thank you very much for taking your time and giving us your review. We appreciate your constructive criticism as this is our source for growth and perfection. We hope for the opportunity of being your hosts again in the near future.

4

safe, beautiful and all-inclusive

Families

The hotel is very nice and food/drinks are great. The hotel is adjacent to a local market and amenities which allow for much cheaper excursions than paying through the hotel. Spa services outside the hotel are significantly better and less expensive as well. This is a great resort for both kids and their parents.

By , from Los Angeles on Aug 9, 2017

Review comment responded on Aug 11, 2017

Thank you very much for taking your time to share with all of us this review; it’s a privilege to know that Barcelo Puerto Vallarta lives up to your expectations in every aspect such as food and beverage selection, facilities and the service, which is the greatest and probably most important element of our resort. We are looking forward to your next visit.

2
Everyone

Hope you brought crackers with you. Food was just not good. Bland and lacking seasoning. Minimal choices of restaurants and booze unless you want to pay EXTRA for the premium package.

By , from los angeles on Jul 18, 2017

Review comment responded on Jul 20, 2017

Thank you very much for taking your time to share with all of us this review. I regret you weren't pleased with your stay, and that the resort didn't live up to your expectations. I can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring their satisfaction.

1

they booted us out.

Everyone

Have stayed at Barcelo 3 previous times and loved it. Would love to have written A+ review. But we were told had to leave Barcelo and go to their sister Resort in Nuevo Vallarta due to a company booking out the whole complex after we had already made our reservations to all high school students. Makes me very gun shy about ever going here again. May have to go back to Hyatt Ziva, formally Dreams which is just down the road from Barcelo.

By , from Indiana on Jul 8, 2017

Review comment responded on Jul 11, 2017

I appreciate your valuable review about our hotel and especially your comments from your recent stay with us. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services for our guests. I would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. It would be a great honor to welcome you back to Barcelo Puerto Vallarta in the near future. Please do not hesitate to contact me directly and I will personally make sure your next visit with us will be without any incidents.

3

just ok

Everyone

This hotel was rated 4 1/2 stars. Sorry, we give it a 3 star. The hotel is very small, the beach was disappointing and was basically a dock for the boats. It was open to the locals and it was quite crowded. We chose not to use the beach. The gym was probably the worst thing I could say for the hotel. Broken equipment and missing weights, but it was clean. The food was just ok, and we chose to eat at the specialty restaurants to get better food. Again those were just okay as well.

By , from Nebraska on May 16, 2017

Review comment responded on May 18, 2017

Although we sincerely regret reading that your stay at our Barceló Puerto Vallarta fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We are looking forward to the opportunity to welcome you back in the near future.

5

great value and experience!

Everyone

We loved the distance from town but also the local community right across the street and next door. The staff were very knowledgable, friendly, and didn't just push us toward experiences that cost money. The front desk staff, Ricardo, was the most helpful and fun to deal with. Oh, and the food is amazing. Definitely try the Japanese restaurant. We highly recommend!

By , from Bend, Oregon on May 8, 2017

Review comment responded on May 10, 2017

Dear Guest, thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We are glad to hear that our resort met your expectations; we work really hard to make unforgettable experiences to all of our guests. We would like to extend an invitation so you could visit us again and make another great experience. Best regards,

4

nice hotel, but doesn't live up to barcelo rep

Everyone

We have been to other Barcelo resorts before, but this one falls a little bit short. The grounds are beautiful and well kept. The rooms are decent sized but the bed and pillows are not particularly comfortable. The staff was polite and gave very good service. The food and drink quality were a little disappointing. Although there were plenty of choices, the quality was pretty mediocre. Other Barcelos were better. Concierge service was difficult to come by. She was always on the phone, and not always available. She wasn't particularly helpful. A good concierge should bend over backwards to accomadate thier guests. If you choose this hotel, you won't be disappointed, but you probably won't be wowed either.

By , from omaha on May 7, 2017

Review comment responded on May 9, 2017

Dear Joe, We thank you for the comments that you just provided to us, we are glad to hear the goods comments and believe that we are going to work on every single detail of our service to improve it. We would be more than glad to have you again in our resort Barceló Puerto Vallarta. Best regards,

5

very clean hotel and great staff.

Everyone

First visit to this hotel and had a great time. Rooms are very clean and staff is very good. Food was good too.

By , from minnesota on Apr 14, 2017

Review comment responded on May 8, 2017

Dear Jerry, thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We are glad to hear that our resort met your expectations; we work really hard to make unforgettable experiences to all of our guests. We would like to extend an invitation so you could visit us again and make another great experience. Best regards,