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Barceló Puerto Vallarta - All Inclusive

4.0 out of 5.0

Recent guest reviews

Best vacation ever for two elderly women . Will definitely return

The hotel did not have my reservation confirmed when i got there. After few tense minutes, they were able to confirm and give me my room. Room was spacious for family of 5, but not modern. TV remote did not work and I was never able to take advantage of Cable channels due to this. Biggest disappointment was the fact that no free wifi offered. Luckily i have unlimited plan to offset this. Other than these minor issues, i loved the beach, the town, the staff and the fact that i had no worries at all...

Barcelo was wonderful. The food was great, especially the fresh tacos available at lunch with tortillas made right in front of you. The room was great, comfortable bed and an amazing view of the beach and the lush greenness of Puerto Vallarta. The beach was clean and beautiful, the ocean was wonderful to swim in and fall asleep by. Hotel staff were friendly and helpful, drink service was quick and delicious. I would recommend this hotel to anyone looking for a relaxing beachside resort.

The staff at this location is amazing. Humberto checked us into our room and answered all questions and offered several tips and suggestions based upon out questions. The food is above average but after a couple days you’ll likely be looking for something a little different as variety isn’t that great. Rooms are super clean and view from ocean side rooms is amazing. It’s close to City but the road is congested and very slow so takes about 45-60 minutes. If you want an all inclusive spot with private beach and away from the city this is your spot

This is our second stay and last. Hotel stuff was terrible had to call for everything 3 times. Sink was clogged shampoo dispenser broken, fridge broken and one of the days we did not have water so had to call maintenance for that as well. We had premium access to bar were expensive bottles of alcohol that were emptied were refilled with who knows what as we marked one of the bottles and saw it full the next day. Our room keys did not work after couple of days so had to get that fixed as well. Overall not worth the price.

My wife and I just got back from our fourth stay in ten years at Barceló Vallarta and have always enjoyed our time there. The staff regardless of their position are excellent, always say hello with a smile and ready to help you with whatever you need. Plenty of things to do, snorkeling, jet skiing and fishing right in the bay with the zoo a short walk through the village and tour pickups right from the beach. if you want to go downtown there are plenty of taxis or catch the bus right out front for a few peso's. The only negative I have is from past experience the food in the buffet seems to have gone downhill a little. Other than that great place for couples or family.

Excelente ubicación excelente servicio y sobretodo excelente playa Estaría muy bien que tuviera una disco o antro tipo el de la Riviera

This is by far the best experience I've had in Mexico! The staff at the Pccidental goes above and beyond to make sure that you're well taken care of! Definitely stay in the Royal Level. The fine dining restaurant up stairs is unbeatable and the private pool and beach make it even better. We will be making the Occidental our yearly trip from now on!

When we arrived at the hotel the front desk staff was very rude and unwelcoming. No tour of the property... had to figure out where everything was located. Cabs expensive. Food was below average, bland... Sheets on my bed were wet in the beginning, had to call to get it replaced. Towels were ruff and stiff. My room had a scent of moth and mold. Refrigerator did not work everything was warm. Even the staff at the excursion desk unwelcoming and not giving of any information. Micheal Jackson show was good!

This hotel is just ok. It's far from town which I knew and there's nothing near by unless you take a taxi somewhere. We got a regular room with two twin beds ever though we were told it was one king bed. We didn't care too much since the view was nice though. The maids cleaned daily but the floors were not clean. Our mini bar was not stocked daily but we just went downstairs too the bar. I was really disappointed in the food. The buffet was just okay. Some things were good. Others were not. Don Quixote was very good. Los Arcos for dinner was ok. Our steaks were overcooked but had good flavor. Kyoto is a miss. Sushi had no flavor and it took a long time to greet our food. We got food poison the last day not sure what we ate? I felt queasy all day but my husband had it worse. He spent all night in the bathroom. Service overall around the resort is hit or miss. Service in the buffett was good but around the snack bar and cantina you have to save them down or get it yourself.

You get what you pay for... And that's what we got. Valet and main dinning staff were great.

The hotel is very nice and food/drinks are great. The hotel is adjacent to a local market and amenities which allow for much cheaper excursions than paying through the hotel. Spa services outside the hotel are significantly better and less expensive as well. This is a great resort for both kids and their parents.

Hope you brought crackers with you. Food was just not good. Bland and lacking seasoning. Minimal choices of restaurants and booze unless you want to pay EXTRA for the premium package.

Have stayed at Barcelo 3 previous times and loved it. Would love to have written A+ review. But we were told had to leave Barcelo and go to their sister Resort in Nuevo Vallarta due to a company booking out the whole complex after we had already made our reservations to all high school students. Makes me very gun shy about ever going here again. May have to go back to Hyatt Ziva, formally Dreams which is just down the road from Barcelo.

This hotel was rated 4 1/2 stars. Sorry, we give it a 3 star. The hotel is very small, the beach was disappointing and was basically a dock for the boats. It was open to the locals and it was quite crowded. We chose not to use the beach. The gym was probably the worst thing I could say for the hotel. Broken equipment and missing weights, but it was clean. The food was just ok, and we chose to eat at the specialty restaurants to get better food. Again those were just okay as well.

We loved the distance from town but also the local community right across the street and next door. The staff were very knowledgable, friendly, and didn't just push us toward experiences that cost money. The front desk staff, Ricardo, was the most helpful and fun to deal with. Oh, and the food is amazing. Definitely try the Japanese restaurant. We highly recommend!

We have been to other Barcelo resorts before, but this one falls a little bit short. The grounds are beautiful and well kept. The rooms are decent sized but the bed and pillows are not particularly comfortable. The staff was polite and gave very good service. The food and drink quality were a little disappointing. Although there were plenty of choices, the quality was pretty mediocre. Other Barcelos were better. Concierge service was difficult to come by. She was always on the phone, and not always available. She wasn't particularly helpful. A good concierge should bend over backwards to accomadate thier guests. If you choose this hotel, you won't be disappointed, but you probably won't be wowed either.

First visit to this hotel and had a great time. Rooms are very clean and staff is very good. Food was good too.

Wonderful experience all around. Good food, beach accesd

We love Barcelo. The whole experience is fun and comfortable. The staff is the best. They are always trying to please you and smile, and they always dress professionally and treat you like you are special. The staff expresses their gratitude for your choice to stay at Barcelo. The restaurants have a nice variety of foods, and you can eat as healthy as you want to. Always fresh fruits and freshly squeezed juices. Omelette bar is great and one of my favorites are the soups offered, even at breakfast. Thanks for a fun and enjoyable week.

Km 11.5 Zona Hotelera Sur Puerto Vallarta JAL

Hotel highlights

  • Free breakfast
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Mismaloya within a 5-minute walk of Playa Mismaloya, Barceló Puerto Vallarta - All Inclusive is within a 15-minute stroll of Vallarta Zoo. This 316-room, 4-star resort has 4 outdoor pools along with a full-service spa and 5 restaurants. It's on the beach and also near El Eden and Los Arcos.


Dining

Free breakfast is included with your stay. Relish the international cuisine at La Fuente, one of 5 onsite restaurants.


Rooms

All of Barceló Puerto Vallarta - All Inclusive's 316 air-conditioned rooms provide free minibar items, balconies, and coffee makers. Guests can expect WiFi and 40-inch LCD TVs with cable channels. Pillowtop beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Free bottled water, ceiling fans, and safes are also available.


Property features

Guests of Barceló Puerto Vallarta - All Inclusive have access to a full-service spa, 4 outdoor pools, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 75 per vehicle roundtrip. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this all-inclusive resort include a sauna, an outdoor tennis court, and WiFi in public areas.

Room options

Deluxe Suite (Premium)

King 1 | Full 2 | Sleeps 2

Deluxe Suite (Premium 1ad)

King 1 | Sleeps 1

Deluxe Suite (Premium 2+1)

King 1 | Full 2 | Sleeps 3

Deluxe Suite (Premium 2+2)

King 1 | Full 2 | Sleeps 4

Guest reviews for Barceló Puerto Vallarta - All Inclusive

Everyone (34) Couples (260) Business (6) Family (190) Other (17) Friends (81)
5
Everyone

Best vacation ever for two elderly women . Will definitely return

By , from San Francisco on Dec 10, 2017

Review comment responded on Jan 22, 2018

Dear E Thank you for reviewing your recent stay in our Barceló Puerto Vallarta. It is wonderful to hear we were able to make your stay special. We will wait for you in a near future. Sincerely

4

clean room with friendly staff

Everyone

The hotel did not have my reservation confirmed when i got there. After few tense minutes, they were able to confirm and give me my room. Room was spacious for family of 5, but not modern. TV remote did not work and I was never able to take advantage of Cable channels due to this. Biggest disappointment was the fact that no free wifi offered. Luckily i have unlimited plan to offset this. Other than these minor issues, i loved the beach, the town, the staff and the fact that i had no worries at all...

By , from la mirada, ca on Nov 28, 2017

Review comment responded on Dec 1, 2017

Dear Tony Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely

4

wonderful hotel, friendly staff

Everyone

Barcelo was wonderful. The food was great, especially the fresh tacos available at lunch with tortillas made right in front of you. The room was great, comfortable bed and an amazing view of the beach and the lush greenness of Puerto Vallarta. The beach was clean and beautiful, the ocean was wonderful to swim in and fall asleep by. Hotel staff were friendly and helpful, drink service was quick and delicious. I would recommend this hotel to anyone looking for a relaxing beachside resort.

By , from Denver, CO on Nov 24, 2017

Review comment responded on Dec 3, 2017

Dear Jessica First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your expectations. Again thank you for your comments and we will wait for you on your next holidays. Sincerely

4

a+ staff

Everyone

The staff at this location is amazing. Humberto checked us into our room and answered all questions and offered several tips and suggestions based upon out questions. The food is above average but after a couple days you’ll likely be looking for something a little different as variety isn’t that great. Rooms are super clean and view from ocean side rooms is amazing. It’s close to City but the road is congested and very slow so takes about 45-60 minutes. If you want an all inclusive spot with private beach and away from the city this is your spot

By , from omaha ne on Nov 21, 2017

Review comment responded on Nov 24, 2017

Dear Chad Thank you very much for leaving these wonderful comments; we are delighted that you enjoyed your stay among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely

3

located and grounds great. everything else a miss

Everyone

This is our second stay and last. Hotel stuff was terrible had to call for everything 3 times. Sink was clogged shampoo dispenser broken, fridge broken and one of the days we did not have water so had to call maintenance for that as well. We had premium access to bar were expensive bottles of alcohol that were emptied were refilled with who knows what as we marked one of the bottles and saw it full the next day. Our room keys did not work after couple of days so had to get that fixed as well. Overall not worth the price.

By , from san jose california on Nov 19, 2017

Review comment responded on Dec 1, 2017

Dear Juliana We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be attended. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely

4

quiet and great for familys

Everyone

My wife and I just got back from our fourth stay in ten years at Barceló Vallarta and have always enjoyed our time there. The staff regardless of their position are excellent, always say hello with a smile and ready to help you with whatever you need. Plenty of things to do, snorkeling, jet skiing and fishing right in the bay with the zoo a short walk through the village and tour pickups right from the beach. if you want to go downtown there are plenty of taxis or catch the bus right out front for a few peso's. The only negative I have is from past experience the food in the buffet seems to have gone downhill a little. Other than that great place for couples or family.

By , from Spokane Wa on Nov 3, 2017

Review comment responded on Nov 15, 2017

Dear Mike Firstly we would like to thank you for choosing our Barceló Puerto Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely

5

excellent service, great food

Everyone

This is by far the best experience I've had in Mexico! The staff at the Pccidental goes above and beyond to make sure that you're well taken care of! Definitely stay in the Royal Level. The fine dining restaurant up stairs is unbeatable and the private pool and beach make it even better. We will be making the Occidental our yearly trip from now on!

By , from Pennsylvania on Oct 3, 2017

Review comment responded on Oct 5, 2017

Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for this heartwarming review of your stay with us, we look forward to your next visit and receive you at our other property Barceló Puerto Vallarta.

2

don't like americans

Everyone

When we arrived at the hotel the front desk staff was very rude and unwelcoming. No tour of the property... had to figure out where everything was located. Cabs expensive. Food was below average, bland... Sheets on my bed were wet in the beginning, had to call to get it replaced. Towels were ruff and stiff. My room had a scent of moth and mold. Refrigerator did not work everything was warm. Even the staff at the excursion desk unwelcoming and not giving of any information. Micheal Jackson show was good!

By , from South Carolina on Aug 31, 2017

Review comment responded on Sep 2, 2017

Dear Tiffany, thank you for your comments. I'm sorry to hear you experienced this inconvenience. The whole experience of our guests is really important for us, and that starts with the check in process. I'll make sure we're offering our top service so our guests can feel at home right from the beginning of their stay. If you decide to give us the chance to host you again, please don't hesitate to contact me. We'll make sure you feel in paradise!

3

big rooms

Everyone

This hotel is just ok. It's far from town which I knew and there's nothing near by unless you take a taxi somewhere. We got a regular room with two twin beds ever though we were told it was one king bed. We didn't care too much since the view was nice though. The maids cleaned daily but the floors were not clean. Our mini bar was not stocked daily but we just went downstairs too the bar. I was really disappointed in the food. The buffet was just okay. Some things were good. Others were not. Don Quixote was very good. Los Arcos for dinner was ok. Our steaks were overcooked but had good flavor. Kyoto is a miss. Sushi had no flavor and it took a long time to greet our food. We got food poison the last day not sure what we ate? I felt queasy all day but my husband had it worse. He spent all night in the bathroom. Service overall around the resort is hit or miss. Service in the buffett was good but around the snack bar and cantina you have to save them down or get it yourself.

By on Aug 27, 2017

Review comment responded on Aug 29, 2017

Thank you for taking the time to post your review. It was very concerning to learn that we failed to meet your expectations during the time you spent at Barcelo Puerto Vallarta, please accept my apologies for inconveniences you mentioned in your valuable feedback. I assure you that the circumstances you described are not typical with the high standards that we strive to provide. Our managers have received your feedback and we are working on improvements that will allow us to meet all the expectations of our guests. Thank you again and on behalf of all of our team, we hope for the opportunity to serve you again and to do our best to make your future vacation an exceptional and memorable experience.

3

tired and in need of renovation

Everyone

You get what you pay for... And that's what we got. Valet and main dinning staff were great.

By on Aug 15, 2017

Review comment responded on Aug 17, 2017

Thank you very much for taking your time and giving us your review. We appreciate your constructive criticism as this is our source for growth and perfection. We hope for the opportunity of being your hosts again in the near future.