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Recent guest reviews

Everything has gone downhill!! Our 5th visit and will not go back!! Mariachis on Friday night were great. Food all recycled stuff!! Went from freshly squeezed orange juice to Tang!!! Literally!! Room broken down, closet off the track, no amenities like lotion!! Wifi stinks!!! Motels have better wifi!!

The property is nice and remote. Dining options are ok, not great. Breakfast was by far the best meal. There are dining options around the resort that are much better quality. The staff were all excellent!

Everything was fine the only thing was too far away from the action The airport needs to bring inside the shuttle service we hire and keep outside the time share it’s ridiculously how they don’t let you walk freely through the airport. This needs to be addressed to the airport.

Everything was great

We have stayed here several times but will not be going back. Things have changed in the years since we were back. Food is cold. Service is ok. Not as good as it used to be. Rooms are still great but maintenance is not. We were locked out of our room several times for the door malfunctioning. One time it took 2 hours and we were traveling with a 18 mth old. I wouldnt consider this a family friendly hotel anymore. They made the warmest pool to be an adult only pool. The kids pool has the bar in it and the other kids pool has no seating for adults to watch their kids. It is surrounded by plants. Used to be a great place but not anymore.

Beds were heavenly. Wonderful staff and very clean. Food was very good.

Everything was just what we were looking for! Relaxing fun plenty of options for activities great staff

Beautiful property, good food. Nice beach private setting, very comfortable beds. Rooms great size, a/c worked great. Restaurants you must get reservations immediately. We were not able to use all our nights for sit down dinners. This was a disappointment. We went to schedule immediately after check in. Still only availability for one of nights out of 5 night stay. Drinks were not great, no name liquor used but bottles are there of bacardi ect... Pina coladas were always good. But overalll i would definitely stay again. And would recommend to friends and family. Beach massage for 400 pesos (20 us) were beyond amazing! 5 of us had them all had exceptional massage. Enjoy!

Beautiful, cozy, awesome staff, loved the size of the grounds. Easy walking to everything available on the property. It is quite a drive (30-45 min) for most Puerto Vallarta activities, not a negative for us but something to be aware of. The food was a little above average, we aren’t ones that go to Mexico for the food, it’s all about rest and relaxation in paradise. One complaint the AC in our room was sub par it didn’t work on the high setting and with the heat from outside the medium setting couldn’t keep up. We had a premium family room and the kids room AC worked awesome. I did notify staff at the end of the trip so I hope they address. Things I think that could improve on the property; poolside food service. They offer drinks but not food. Another night time bar. All in all we had a great time and would go back in a heartbeat.

This property was nice and secluded. We rented a car to leave the property as we are familiar with PV. The parking was free and very convenient. The bars and all inclusive were the best. The night time entertainment was great as well. The only negative was we couldn’t figure out how to connect to wifi and had to call several times. Nobody would answer when the call was transferred and sometimes they hung up. I would stay again!

It was a great stay! Rooms were clean and spacious! Friendly staff

We celebrated our wedding here 3 years ago with many of the same friends who traveled with us on our most recent trip. The staff is always amazing however, the quality of the food has gone down hill, to the point I would consider staying somewhere else. The best food is from the snack bar which is only open from 11 - 5 and not always ready to go at 11. We couldn’t get reservations into the restaurants we wanted to, even with premium. Our favorite part about the location is the massages next door and ease of getting a boat to explore. The city bus also stops right outside the hotel and is 20$p (about .50 USD) to go to town.

Need bars for handycap close to the toilet

The location is lovely and the staff very good. The food was excellent. The house wine selection was fair. The rooms are a bit tired and could use some detailing but all in all it is a great getaway place.

GREAT PEOPLE, GREAT PLACE.

I liked the size of the room and the amazing view, we stayed at floor 9th.The landscape of the property is very nice, big swimming pool. Overall location of the property is amazing. What I did not like was the food at the buffet at lunch time( not enough variety and the meat option was poorly cooked very dry and not tender at all-the one out of the metal pots. A few fruits options, old, bruised and dry. Food at a la carte restaurants was OK (salmon land chops at the Spanish restaurant). Drinks OK. They have a big swimming pool and they split the kids/foamily side on the side with the bar -very busy with adults taking drinks out, and the peaceful side was for adults only and nobody was there due to the bar located on the kids side, not logic the spilt of the pool..... Lobby in construction slow checking in process. I got there at 1Pm and they made me wait until 3Pm even occupancy rate was low, I assumed they had plenty of rooms they just did not want to accommodated us two hours earlier The beach is a nice size, but has a fresh cold water river on the left size merging with the ocean is making water feel very cold at times. Overall was a good vacation quality -price (I paid much less then how much I paid at other hotels with the same starts).

Km 11.5 Zona Hotelera Sur Puerto Vallarta

Hotel highlights

  • Steps from Playa Mismaloya
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in South Shore Hotel Area, Barceló Puerto Vallarta - All Inclusive is adjacent to Playa Mismaloya with other popular attractions like Los Arcos within a couple of miles (3 km). This 316-room, 4-star property has 4 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Relish the international cuisine at La Fuente, one of 5 onsite restaurants.


Rooms

The 316 rooms have an array of amenities, including free minibar items, balconies, and coffee makers. 40-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include ceiling fans, safes, and phones.


Property features

Guests of Barceló Puerto Vallarta - All Inclusive have access to a full-service spa, 4 outdoor pools, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 75 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and concierge services. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and an outdoor tennis court.

Room options

Deluxe Suite

1 King Bed | Sleeps 4

Deluxe Suite (Premium Level)

1 King Bed | Sleeps 4

Grand Master Suite Sea Front View Premium Level

1 King Bed | Sleeps 2

Family Room

1 King Bed | Sleeps 5

Guest reviews for Barceló Puerto Vallarta - All Inclusive

Everyone (27) Couples (15) Family (18)
2
Family Business Business

Everything has gone downhill!! Our 5th visit and will not go back!! Mariachis on Friday night were great. Food all recycled stuff!! Went from freshly squeezed orange juice to Tang!!! Literally!! Room broken down, closet off the track, no amenities like lotion!! Wifi stinks!!! Motels have better wifi!!

By on May 16, 2022

Review comment responded on May 16, 2022

Dear Hans, Thank you for the time you took out of your day to share your comments regarding your recent stay. We sincerely apologize that we fell short of meeting your expectations on this occasion, we remain committed to continue offering memorable experiences for our guests on each visit, so your feedback about the experience you had with us is extremely valuable since most of what you describe definitely does not meet the standards of service that we strive to provide to all our guests, rest assured that there will be a close follow-up to act accordingly and also your notes will be taken seriously into account in our continuous improvement programs. We hope you give us the opportunity to serve you again to regain your confidence and to be able to show you the true level of service that we offer. Cordially

4
Partner Couples

The property is nice and remote. Dining options are ok, not great. Breakfast was by far the best meal. There are dining options around the resort that are much better quality. The staff were all excellent!

By on Apr 28, 2022

Review comment responded on Apr 29, 2022

Dear Tim, We really appreciate the time you spent sharing this review. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you for mentioning the areas that were to your liking like the comfort and beauty of our facilities as well as the excellent service provided by our staff, since we understand the importance of these aspects in the stays of our guests. On other hand we assure you that we will take into serious consideration all your comments regarding the dining experience, in order to improve the whole vacation experience. Again, we thank you for your comments and we look forward to serving you again in the future. Cordially,

5
Partner Couples

Everything was fine the only thing was too far away from the action The airport needs to bring inside the shuttle service we hire and keep outside the time share it’s ridiculously how they don’t let you walk freely through the airport. This needs to be addressed to the airport.

By on Apr 19, 2022

Review comment responded on Apr 29, 2022

Dear Joanna, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló Puerto Vallarta we always strive to exceed guests' expectations, therefore, all your comments will help our teams reaching that goal. It is a pleasure for us to know that you enjoyed your stay, as the entire team works very hard to ensure that we provide a high quality service and the best vacation experience in every aspect. On the other hand, we have taken important note on your comments regarding the transportation services in the airport, although this something beyond our control we will do our best in order to ensure to ensure the total satisfaction of our guests. Once again we thank you for this kind review, it has been a pleasure for us to read and we look forward to serving you again soon. Cordially,

5
Family

Everything was great

By on Apr 8, 2022

Review comment responded on Apr 11, 2022

Dear Elsa, We appreciate your kind comment, we are really happy to know that you had a pleasant stay and that we were able to meet all your expectations. It is a pleasure for us to had you with us, we hope to see you soon back in this your home Barceló Puerto Vallarta. Cordially,

3
Family with small children

We have stayed here several times but will not be going back. Things have changed in the years since we were back. Food is cold. Service is ok. Not as good as it used to be. Rooms are still great but maintenance is not. We were locked out of our room several times for the door malfunctioning. One time it took 2 hours and we were traveling with a 18 mth old. I wouldnt consider this a family friendly hotel anymore. They made the warmest pool to be an adult only pool. The kids pool has the bar in it and the other kids pool has no seating for adults to watch their kids. It is surrounded by plants. Used to be a great place but not anymore.

By on Mar 31, 2022

Review comment responded on Apr 1, 2022

Dear Lori, Thank you for the time you took out of your day to share your comments regarding your recent stay. We sincerely apologize that we fell short of meeting your expectations on this occasion, we remain committed to continue offering memorable experiences for our guests on each visit, so your complete feedback about the experience you had with us is extremely valuable since most what you describe definitely does not meet the standards of service that we strive to provide to all our guests, rest assured that there will be a close follow-up to act accordingly and also your notes will be taken seriously into account in our continuous improvement programs. We hope you give us the opportunity to serve you again to regain your confidence and to be able to show you the true level of service that we offer. Cordially

5
Friends

Beds were heavenly. Wonderful staff and very clean. Food was very good.

By on Mar 23, 2022

Review comment responded on Mar 23, 2022

Dear Casey, We appreciate you took some of your time to share your experience on your recent visit to Barceló Puerto Vallarta. We will continue our commitment to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you. Thank you for pointing out all the positive aspects you have found during your stay. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially,

5
Family Friends

Everything was just what we were looking for! Relaxing fun plenty of options for activities great staff

By on Mar 11, 2022

Review comment responded on Mar 11, 2022

Dear Lanette, We would like to thank you for sharing this review of your recent stay at Barceló Puerto Vallarta.It is a pleasure for us to read that you enjoyed your stay, as the entire team works very hard to ensure that we provide a high quality service and the best vacation experience in every aspect. Once again we thank you for these wonderful comments, it has been a pleasure for us to read and we look forward to serving you again soon. Cordially,

4
Friends

Beautiful property, good food. Nice beach private setting, very comfortable beds. Rooms great size, a/c worked great. Restaurants you must get reservations immediately. We were not able to use all our nights for sit down dinners. This was a disappointment. We went to schedule immediately after check in. Still only availability for one of nights out of 5 night stay. Drinks were not great, no name liquor used but bottles are there of bacardi ect... Pina coladas were always good. But overalll i would definitely stay again. And would recommend to friends and family. Beach massage for 400 pesos (20 us) were beyond amazing! 5 of us had them all had exceptional massage. Enjoy!

By on Feb 28, 2022

Review comment responded on Mar 1, 2022

Dear Cecelia, Thank you very much for the time you spent to share your personal experience of your stay at our Barceló Puerto Vallarta Hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you for mentioning the areas that were to your liking and please be assured that all your constructive comments will be taken into serious consideration and that they will help us to improve our services. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future and to have the opportunity to exceed you expectations. Cordially,

4
Family with small children

Beautiful, cozy, awesome staff, loved the size of the grounds. Easy walking to everything available on the property. It is quite a drive (30-45 min) for most Puerto Vallarta activities, not a negative for us but something to be aware of. The food was a little above average, we aren’t ones that go to Mexico for the food, it’s all about rest and relaxation in paradise. One complaint the AC in our room was sub par it didn’t work on the high setting and with the heat from outside the medium setting couldn’t keep up. We had a premium family room and the kids room AC worked awesome. I did notify staff at the end of the trip so I hope they address. Things I think that could improve on the property; poolside food service. They offer drinks but not food. Another night time bar. All in all we had a great time and would go back in a heartbeat.

By on Feb 23, 2022

Review comment responded on Feb 23, 2022

Dear Matthew, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló Puerto Vallarta we always strive to exceed guests' expectations, there fore all your comments will help our teams reaching that goal. Thank you for pointing out all the positive aspects you have found during your stay . It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. On the other hand, we assure you that we will take very seriously your comments and suggestions regarding the poolside service, bars and the AC, in order to ensure the total satisfaction of our guests. Since we understand the importance of these aspects, we apologize for any inconvenience this may have caused. Thank you once again for making us your choice hotel and for your constructive criticism, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially,

5
Friends

This property was nice and secluded. We rented a car to leave the property as we are familiar with PV. The parking was free and very convenient. The bars and all inclusive were the best. The night time entertainment was great as well. The only negative was we couldn’t figure out how to connect to wifi and had to call several times. Nobody would answer when the call was transferred and sometimes they hung up. I would stay again!

By on Feb 21, 2022

Review comment responded on Feb 22, 2022

Dear Suria, Thank you for your insights following your recent visit. We always look for ways to improve, therefore all your comments are crucial to our future success. We are delighted to know that we were able to meet your expectations in most of our services. On the other hand, we assure you that we will take very seriously your comments regarding WiFi and service from our telephone operator since we understand the importance of these aspects. Likewise, we would like to mention that we are working to improve the user experience to connect to WiFi in order to ensure the total satisfaction of our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon to have the opportunity to exceed you expectations in a not too distant future. Cordially,

Barceló Puerto Vallarta - All Inclusive

Km 11.5 Zona Hotelera Sur, Puerto Vallarta, 48300
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