The staff was very helpful and friendly enjoyed our stay
The area was beautiful, quiet, and safe
Great place to chill and have fun. Seems to be really popular with Seniors
We had a nice stay. Beautiful views. It took a few days to figure out how to get the delicious food from the outdoor restaurant from 11 am to 5 pm. Buffet was good for breakfast but for the rest of the meals it was ok. Entertainment was lacking. We had issues with the room, shower knob falling off, curtains falling down, electricity turning off. Speaking Spanish we found certainly makes a difference in better service and getting information on the better food, drinks, etc.. around the resort.
Very dated property, rooms had mildewy smell and humidity that wouldn’t clear. Elevators broke twice in four days—once for the entire day. Property extremely LOUD- daytime loud obnoxious music by the pool and an activities director on a mic. Then at night parties and more loud music— impossible to take a relaxing nap, or sleep with room open to sound of waves. Felt like a crappy spring break in Daytone Beach 1989. The Food was mediocre on its best day (except breakfast, which was good), and restaurants had a ridiculous dress code that was completely miscommunicated—not to mention absurd for this type of property. Men in very nice Tommy Bahama-style bermuda shorts were not permitted to enter (required pants). Unfortunately this was incorrect on the materials we were given in advance—so the men in our group had not packed pants. There are no food alternatives in the proximate area, so you are stuck getting dressed up to dine on mediocre-bad food. Very strange combo of old facilities serving mediocre food but that you had to be dressed up for— so you could dine to the sound of whatever techno the pool was blaring. Never again.
Property Gorgeous staff was attentive
the staffwas most helpfull, Cain at the front was the best. David with food service, was also one of the best we have ever had.Monteserat was in the premium bar had great knowledge and good service. we'll be back. RICH AND MARIANNE
Great vacation!!
I liked the area of the resort, very excluded and very nice scenery and not crowded. Just that I stayed the room that had the weird smell I think because of that tub in the bedroom gave that smell and the air conditioner is super loud. The food is good. The hotel didn’t have a lots of activities at night. Overall the staff are very good and friendly. They always go ask if you need anything when I sit down and eat. I liked the Michael Jackson show. They performed really good.
Thank yo odor all your services We were very happy with everything
We were there for a family wedding. The wedding was beautiful, and very well organized. The location was great, next to the beautiful coves. The customer service is not the greatest in the lobby, they can be rude. The food was not good either, the ceviche was frozen and overall the family had issues on several occasions. On the first day we arrived, the waiter at the snack bar looked like he was drunk and very disrespectful. We will not stay at this Barcelo again. I don't recommend it.
Hotel is very dirty, staff has difficulties with understanding basic English. Food is horrible. Open buffet offered food that was literally non-edible.
The beach... simply awesome. Clean, not huge but not crowded ever. There is a resort side and then a little beach village for day tours. Lots of vendors down there and some cheap Mexican food. Beach service was always available and drinks don't stop until you want them to. Unfortunately, we didn't have a chance to test the food at the Kyoto restaurant because a reservation wasn't required for this restaurant, but in fact, we unexpectedly were asked if we have a reservation at the entrance.
We loved the pools and our room(one of the few places with A/C to cool off) and the Spa was amazing! Unfortunately the food was definitely not up to the standard we expected, the food was cold, and the same thing served everyday at the buffet. There was very little to do at the resort, besides laying at the pool, which meant having to pay for excursions, or going into Puerto Vallarta. We also found that this resort seemed to be more for locals, or people from Mexico, as much of the staff struggled with English. The wifi didn’t work well, and we required it to check in with our work, so we struggled with connecting and staying connected when using the Wifi. Overall we enjoyed our time together on vacation, but will not be going back to this resort.
Located in South Shore Hotel Area within a 5-minute walk of Playa Mismaloya, Barceló Puerto Vallarta - All Inclusive is within a 15-minute stroll of Vallarta Zoo. This 316-room, 4-star property has 4 outdoor pools along with a full-service spa and 5 restaurants.
Relish the international cuisine at La Fuente, one of 5 onsite restaurants.
Guests can expect free WiFi and 40-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, balconies, and coffee makers.
Guests of Barceló Puerto Vallarta - All Inclusive have access to a full-service spa, 4 outdoor pools, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 75 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and an outdoor tennis court.
The staff was very helpful and friendly enjoyed our stay
The area was beautiful, quiet, and safe
Dear Chad, Thank you very much for leaving these kind comments, we are delighted that you enjoyed your stay among us. Likewise, we are glad to read that you felt safe and really enjoyed our unbeatable location to visit the wonders of a vacation in Puerto Vallarta, since we understand the importance of these aspects in the vacation experience. Thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Cordially,
Great place to chill and have fun. Seems to be really popular with Seniors
Dear Joseph, We appreciate your kind comments, we are really happy to know that you had a pleasant stay and that we were able to meet all your expectations. It is a pleasure for us to had you with us, we hope to see you soon back in this your home Barceló Puerto Vallarta.Cordially,
We had a nice stay. Beautiful views. It took a few days to figure out how to get the delicious food from the outdoor restaurant from 11 am to 5 pm. Buffet was good for breakfast but for the rest of the meals it was ok. Entertainment was lacking. We had issues with the room, shower knob falling off, curtains falling down, electricity turning off. Speaking Spanish we found certainly makes a difference in better service and getting information on the better food, drinks, etc.. around the resort.
Dear Deborah, We are sincerely grateful for the time you spent in sharing this review about your recent stay in our hotel, this will certainly assist in order to keep on improving the quality of our services for our valued guests. It is a pleasure for us to know that we were able to meet your expectations in most of our services, since is our goal to offer memorable experiences for our guests at each visit. On the other hand, we have taken important note on all your constructive comments, we will ensure that the necessary corrective measures are taken in order to ensure the total satisfaction of our guests. Thank you again for your visit and constructive criticism, our primary goal being to assure our guests feel comfortable and fully enjoy their visits. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially,
Very dated property, rooms had mildewy smell and humidity that wouldn’t clear. Elevators broke twice in four days—once for the entire day. Property extremely LOUD- daytime loud obnoxious music by the pool and an activities director on a mic. Then at night parties and more loud music— impossible to take a relaxing nap, or sleep with room open to sound of waves. Felt like a crappy spring break in Daytone Beach 1989. The Food was mediocre on its best day (except breakfast, which was good), and restaurants had a ridiculous dress code that was completely miscommunicated—not to mention absurd for this type of property. Men in very nice Tommy Bahama-style bermuda shorts were not permitted to enter (required pants). Unfortunately this was incorrect on the materials we were given in advance—so the men in our group had not packed pants. There are no food alternatives in the proximate area, so you are stuck getting dressed up to dine on mediocre-bad food. Very strange combo of old facilities serving mediocre food but that you had to be dressed up for— so you could dine to the sound of whatever techno the pool was blaring. Never again.
Dear Ana Claudia, Although we sincerely regret reading that your stay at Barceló Puerto Vallarta fell short of your expectations, we are grateful for the time you spent to share this review. We sincerely apologize that we fell short of meeting your expectations on this occasion, we remain committed to continue offering memorable experiences for our guests on each visit, so your feedback about the experience you had with us is extremely valuable since most of what you describe definitely does not meet the standards of service that we strive to provide to all our guests, rest assured that there will be a close follow-up to act accordingly and also your notes will be taken seriously into account in our continuous improvement programs.We hope you give us the opportunity to serve you again to regain your confidence and to be able to show you the true level of service that we offer.Cordially
Property Gorgeous staff was attentive
Dear Angelo, We appreciate you took some of your time to share this review about your experience in your recent visit to Barceló Puerto Vallarta. We will continue our commitment to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you.Thank you for pointing out the positive aspects you have found during your stay. It’s great to know that you truly enjoyed our resort, along with the good service and facilities.We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again.Cordially,
the staffwas most helpfull, Cain at the front was the best. David with food service, was also one of the best we have ever had.Monteserat was in the premium bar had great knowledge and good service. we'll be back. RICH AND MARIANNE
Dear Rich and Marianne, Thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Cordially,
Great vacation!!
Dear Anthony, Thank you for sharing this review of your recent stay at Barceló Puerto Vallarta.We are delighted that you enjoyed your stay, as the entire team works very hard to ensure that we provide a high quality service and the best vacation experience in every aspect. Once again we thank you for these wonderful comments, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,
Dear William, Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Cordially,