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Recent guest reviews

Excellent Staff, especially Joel and Geraldo at the buffet restaurant.

The service was excellent. Everyone was friendly. We found it necessary to call housekeeping almost every day. We found hair in our bath and on the floor. We were frequently short on towels and other amenities.

Buildings are nice but requires maintenance or new equipment. Example: air conditioner was broken at french restaurant and wines are at room temperature, as we wanted to get different than included. And food at the specialty restaurantes (italiano the worst) were really inconsistent. There was a Mexican Party one day but the food was not bad but terrible. Room cleaning every day lacks quality to the point that after three days you can notice the need for deeper cleaning. TV channels, some can’t see well. But this is just a comment to mention the need to have more attention to details. Pool areas in the Hacienda were good as well as the service. No complains with service personnel.

It's a beautiful location and beach for the area. I like the adult/family side concept. Your pool attendants were great and service staff in the restaurants. Main problem, was it took 3 tries to get the right room for us. Finally did give us an upgrade. Also, must say the quality of the buffet food and even the restaurant food was disappointing...but your prices were OK, even if you didn't provide food. The hot breakfast was the best. I would come here again with a family, and hope the food has improved!

The resort for adults was fantastic, all the servers, Antonio, Juanito, Dulce! We’re AMAZING!!

The property overall is perfectly fine. They seem to be very understaffed. Check in was absolutely brutal with them only having 1 single person at reception. We probably waited over an hr just to ck in. Unfortunately, even after an hr we still were told our room wasn’t ready and come back in 30mins. Per their instructions, we came back had to wait again for that single person to try to get our key. Another 30 mins of waiting and then trying figure out if our room was ready was very annoying. The food was overall “ok” the drinks like most all inclusive hotels were watered down garbage. This hotel is more of a quiet vs fun atmosphere and detached from the main Hilton. There is no beach access from this hotel. You need to completely walk out and around to next door get to the beach. The hotel is also situated approx 10m from downtown. The rooms were nice and clean with good AC.

Staff was always very friendly!! A lot of rooms were falling apart, like giant holes in the ceiling … and in and around the building. Our bathroom and a hole in it and model .. rooms on either side of us (doors were cracked open the entire stay) had part of ceiling missing as well as our floors hallway. The rooms themselves were nicely decorated and beds were cozy. Wasn’t hard to get minibar testified but very hard to get clean towels unless you had daily service which I never do. Extremely hard to make reservations t eat which means your stuck eating the same food in buffet… and honestly the food is very very bad. We ended up going out to eat a few times or just didn’t eat altogether… pool area seems nice but nowhere to sit because of limited chairs .. and they often ran out or pool towels even if you wanted to get in you couldn’t dry off. You can walk to mall and Starbucks (they have one but only services basic coffee nothing else) and one new bar on the corner otherwise everything else is a taxi ride away. Besides very nice staff… I would not go back here. There wasn’t anything to do, food was horrible, and it was a little creepy not knowing if your ceiling was going to fall in on you as you slept. We left a day early.

I like that we hqd acess to the Hacienda and the Hilton Hotel. I didn't like that we had to constantly kill Mosquitoes all throughout the day in our room. The resturants had tons of flies and nats all over the food

Super Clean, Excellent Food, Staff was very friendly and helpful. Location is perfect, within walking distance to the port where most of the tours leave. The beach is excellent.

The last two times I have stayed at the Hacienda Hilton the beach towels and bath towels were very worn and frayed. This trip on two occasions the bath towels left by the maid service had worn places the size of saucer which you could see through. For God sake this is the Hilton not a Roadside Inn.

This was the cleanest safest place I have stayed. They have hand sanitizer everywhere. They temp test you going in and out. The test to go home was made very easy to take. I really enjoyed my stay here. I stayed a couple extra days I had such a great time.

The rooms were updated and really nice. Having a small pool outside was a special treat, but we didn't use it as it was too cool at night and we were at the main pool all day. The main pool area was great. The employees were amazing and super friendly. Because of COVID, the jacuzzi's were closed which was a bummer. Also, we had to walk to the hotel next door for breakfast and dinner. The breakfast was fine, but the lunchtime food left a lot to be desired. We ate dinner one night at the hotel and then decided to eat out for the remaining days. The food could be a lot better. Overall, we had a great time and we would come again and stay here, the only real complaint was the food.

The food was bad. Our room was not ready at check in and when we got to the room it wasn’t clean. The manager showed little regard for our concerns.

Well, staff was friendly and always trying to meet all your needs. I did not like the fact that there were way too many beach vendors invading your space constantly and the water at the pools was freezing.

Ave. de Las Garzas 136-1 Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Cruise Ship Terminal
  • Onsite dining
  • 2 outdoor pools
  • 24-hour fitness center

Located in South Hotel Zone within a short walk of Cruise Ship Terminal, The Hacienda at Hilton Puerto Vallarta is within a few miles (5 km) of other popular sights such as Bay of Banderas. This 192-room, 4-star hotel welcomes guests with 2 outdoor pools, 7 restaurants, and a 24-hour gym.


Dining

There are ample dining options with 7 onsite restaurants, including Talvera, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafes.


Rooms

Flat-screen TVs come with satellite channels, and wired Internet keeps guests connected. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include furnished balconies, minibars, and espresso makers.


Property features

Guests staying at The Hacienda at Hilton Puerto Vallarta enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is offered for MXN 55 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include WiFi in public areas, a business center, and a library.

Room options

Junior Suite Hacienda Swim Out

1 King Bed | 2 Double Beds | Sleeps 3

Junior Suite Hacienda Terrace

1 King Bed | Sleeps 2

Junior Suite Hacienda Garden View

2 Double Beds | 1 King Bed | Sleeps 3

Junior Suite Hacienda Pool View

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for The Hacienda at Hilton Puerto Vallarta

Everyone (11) Couples (18) Family (8)
4
Friends

Excellent Staff, especially Joel and Geraldo at the buffet restaurant.

By on Apr 27, 2022

4
Family

The service was excellent. Everyone was friendly. We found it necessary to call housekeeping almost every day. We found hair in our bath and on the floor. We were frequently short on towels and other amenities.

By , from Marina Del Rey on Apr 22, 2022

3
Family Friends

Buildings are nice but requires maintenance or new equipment. Example: air conditioner was broken at french restaurant and wines are at room temperature, as we wanted to get different than included. And food at the specialty restaurantes (italiano the worst) were really inconsistent. There was a Mexican Party one day but the food was not bad but terrible. Room cleaning every day lacks quality to the point that after three days you can notice the need for deeper cleaning. TV channels, some can’t see well. But this is just a comment to mention the need to have more attention to details. Pool areas in the Hacienda were good as well as the service. No complains with service personnel.

By on Apr 13, 2022

5
Everyone

By on Jan 14, 2022

4
Everyone

By on Dec 27, 2021

3
Partner Couples

It's a beautiful location and beach for the area. I like the adult/family side concept. Your pool attendants were great and service staff in the restaurants. Main problem, was it took 3 tries to get the right room for us. Finally did give us an upgrade. Also, must say the quality of the buffet food and even the restaurant food was disappointing...but your prices were OK, even if you didn't provide food. The hot breakfast was the best. I would come here again with a family, and hope the food has improved!

By on Nov 23, 2021

5
Partner Couples

The resort for adults was fantastic, all the servers, Antonio, Juanito, Dulce! We’re AMAZING!!

By on Sep 13, 2021

3
Family

The property overall is perfectly fine. They seem to be very understaffed. Check in was absolutely brutal with them only having 1 single person at reception. We probably waited over an hr just to ck in. Unfortunately, even after an hr we still were told our room wasn’t ready and come back in 30mins. Per their instructions, we came back had to wait again for that single person to try to get our key. Another 30 mins of waiting and then trying figure out if our room was ready was very annoying. The food was overall “ok” the drinks like most all inclusive hotels were watered down garbage. This hotel is more of a quiet vs fun atmosphere and detached from the main Hilton. There is no beach access from this hotel. You need to completely walk out and around to next door get to the beach. The hotel is also situated approx 10m from downtown. The rooms were nice and clean with good AC.

By on Jul 31, 2021

2
Family

Staff was always very friendly!! A lot of rooms were falling apart, like giant holes in the ceiling … and in and around the building. Our bathroom and a hole in it and model .. rooms on either side of us (doors were cracked open the entire stay) had part of ceiling missing as well as our floors hallway. The rooms themselves were nicely decorated and beds were cozy. Wasn’t hard to get minibar testified but very hard to get clean towels unless you had daily service which I never do. Extremely hard to make reservations t eat which means your stuck eating the same food in buffet… and honestly the food is very very bad. We ended up going out to eat a few times or just didn’t eat altogether… pool area seems nice but nowhere to sit because of limited chairs .. and they often ran out or pool towels even if you wanted to get in you couldn’t dry off. You can walk to mall and Starbucks (they have one but only services basic coffee nothing else) and one new bar on the corner otherwise everything else is a taxi ride away. Besides very nice staff… I would not go back here. There wasn’t anything to do, food was horrible, and it was a little creepy not knowing if your ceiling was going to fall in on you as you slept. We left a day early.

By on Jul 19, 2021

2
Partner Couples

I like that we hqd acess to the Hacienda and the Hilton Hotel. I didn't like that we had to constantly kill Mosquitoes all throughout the day in our room. The resturants had tons of flies and nats all over the food

By on Jul 8, 2021

The Hacienda at Hilton Puerto Vallarta

Ave. de Las Garzas 136-1, Puerto Vallarta, JAL 48333
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