Hotel Mousai Puerto Vallarta
5.0 out of 5.0
Carretera a Barra de Navidad Km. 7.5,
Puerto Vallarta,
JAL
1-844-663-2269
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Hotel Mousai Puerto Vallarta
5.0 out of 5.0
4.8
out of 5
"Wonderful!"
See all 17 reviews
This hotel is most popular for:
Recent guest reviews
Grate views, clean, friendly staff, 5 start restaurants
Luxury hotel...staff really friendly and corteous..
The attention to detail and hotel were magnificent. The only complain is the food was OK and the beach is further than it looks from the resort.
We stayed for 3 nights at Hotel Mousai with all inclusive option. Considering what we enjoyed, it is totally worth it. Actually, everything was above our expectations except the sushi restaurant. It was not bad but if they serve more authentic Japanese food, that will be a bonus. Make sure to visit Bianca Blue?, the restaurant near the beach. They serve very delicious Mexican food and the best cocktails among the restaurants. Hotel Mousai is the destination for ultimate relaxation. Strongly recommended for a Romantic gateway!
Dream come true. Situated high in the mountains with a perfect view of the ocean and the inner city. Beautiful sunrise and sunset.
As a frequent traveler I've seen it all but this may have been my favorite hotel in Mexico. Very clean, the place is spotless. Great staff. Great housekeeping. Great service. I really couldn't have asked for a better experience.
Stayed here with a group of family / friends for a beach wedding at Garza Blanca and reception at Hotel Mousai. Greeted by name as I arrived in motorcourt and at reception desk, and offered welcome cocktail , this was a great start to the weekend. My corner suite had a lovely view, 3 terraces with a hammock, seating, and private hot tub. An iPad was provided to change temperature, close sheers and curtains, manage lights, and room service. Comfortable dreamy bed, soft towels, large shower, modern fun decor. Food was excellent and well presented in all the restaurants . An infinity pool on the roof , music, and plenty of staff to deliver cocktails and food. Several outdoor activities such as kayaking are offered. Although, I would have been happy never leaving the room !. Definitely recommend and look forward to visiting again.
We travel all around the world and this was nicest hotel we have stayed in. The staff treats you like royalty, very clean and upscale rooms! Nicest amenities by far! Rooftop pool is breath taking. Only about 15 min cab ride to down town which costs $8 in US. Only con is you cannot eat at the fancy hotel restaurants if you don't make a reservation. They need a restaurant besides room service that can feed all their guests. A buffet style restaurant would go a long ways. We don't like to handle our vacation by time schedules every night re their reservation policy. If you can get in with a reservation, the food is wonderful!
We were very impressed with Hotel Mousai. We take a once a winter vacation from Minnesota to get away from the snow. We typically stay at very nice all- inclusive hotels because we like the ease of not having to bring credit cards and cash all the time during our stay. Hotel Mousai has the best Hotel room that we have stayed in. We especially liked the hot tub and hammock on the 9th floor balcony of our room that had such a beautiful view of the ocean. We had the butler service and that was very helpful, from wrapping tequila bottles for travel for us, making reservations, and even printing our boarding passes, great service. We hiked up the mountain on the property. We want to go back now!
This was our second stay, and there are too many highlights to mention. They have thought of every detail to make your stay relaxing and enjoyable. Each room has a massive balcony with private dipping pool, hammock and panoramic ocean view--a perfect place to enjoy room service each morning. The rooms even have Toto Japanese washlet toilets! The best part of the experience is the rooftop infinity pool and bar...the most stunning place to spend your day. Finally, the staff are fantastic--the best service I've experienced at any hotel.
Picture in your mind a luxury yacht, with a staff of the best customer service experts. That's as close as I can get to describing the hotel Mousai. Every detail, each preference is a top concern of the hotel staff. I'm back home now, undergoing re-entry to normal life, and experiencing withdrawals. Read the other reviews, they're not kidding, this hotel is over-the-top for luxury, cleanliness, and service. My words do not adequately acknowledge the energy and effort of every hotel employee that I encountered. Puerto Vallarta is the cleanest city, filled with many quaint restaurants, shops, spa/resorts. Don't miss a chance to experience for yourself.
A resort that is like no other in PV, with top quality food and top quality staff!!!!
The Staff at The Hotel Mousai know luxury. I was able to enjoy the ocean views and the jungle without leaving the property. The rooms are equipped with the latest technology, the best mini bar in the industry, food that is healthy and a mini-spa.
THE worst customer service experience we've ever encountered on our travels. During our week stay at the hotel, we received unapologetically slow and subpar service. I'ld like to preface this by saying we are not demanding or entitled people. We're basic. If service is good, we're happy. No need for frills or being at our beckon call. The 4pm check-in time was delayed by over an hour. The lack of communication as to why our room was not ready well past the check-in time was the most infuriating. Having traveled for most of the day, it must be understandable why we would have liked to settled into our room ASAP. Multiple follow ups had to be made for simple requests for the room like towels housekeeping forgot to replace and coffee pods for the following morning. There were also issues at check-out. We were charged for items not consumed from the mini-bar, payment could not be processed due to system delays, and once processed our credit card was overcharged by +500% (!!!). There were a handful of excellent staff members who helped made the stay less insufferable (we made sure to tip them generously) but we definitely wouldn't recommend this hotel to anyone and do not intend to return. It's a shame as the hotel grounds and the rooms are beautiful. We also want to note that this was our second visit here. Our experience on our last visit was what prompted our return this time around. However, this last stay has left such a sour taste that we cannot ever imagine coming back.
This place was amazing. The views and the staff were great. We did not take the vip tour which is just code word for time share hard sell. There was a charge for the wifi. We also did not get all inclusive but we also did not eat any dinners at the resort. The rooms and the pools were top shelf.
Hotel highlights
- Walking distance to Garza Blanca Beach and Playa Gemelas
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in South Shore Hotel Area, Hotel Mousai Puerto Vallarta is adjacent to Garza Blanca Beach and within a 10-minute walk of other popular attractions like Playa Gemelas. This 72-room, 5-star resort has 3 outdoor pools along with private in-room spa tubs and 7 restaurants.
Dining
Relish the Japanese cuisine at Hiroshi, one of 7 onsite restaurants, which serves dinner, or enjoy the ocean views at The Terrace. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Full breakfast is offered for a fee each morning from 7 AM to noon.
Rooms
Guests can expect to find free WiFi and 55-inch a flat-screen TV with satellite channels and a DVD player. Beds are dressed in Egyptian cotton sheets and pillow menus, and the bathroom offers a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include private spa tub, a furnished balcony, and an iPod dock.
Property features
Guests of Hotel Mousai Puerto Vallarta have access to a full-service spa, 3 outdoor pools, and a fitness center. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 35 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only resort include a spa tub, a steam room, and an outdoor tennis court.
Guest reviews for Hotel Mousai Puerto Vallarta
Everyone
Partner
Couples
Grate views, clean, friendly staff, 5 start restaurants
Review comment
Experience Manager responded on May 28, 2019
Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am pleased to read that you enjoyed our unforgettable views and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai
Everyone
Review comment
Hotel Mousai responded on Dec 11, 2018
Dear Guest, Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai
Everyone
Luxury hotel...staff really friendly and corteous..
Review comment
MOD responded on Oct 10, 2018
Dear Guest Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your grade of our services. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai
Everyone
The attention to detail and hotel were magnificent. The only complain is the food was OK and the beach is further than it looks from the resort.
Review comment
Experience Manager responded on Apr 4, 2018
Dear Guest Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai
spacious suite with amazing sunset and hot tub.
Everyone
We stayed for 3 nights at Hotel Mousai with all inclusive option. Considering what we enjoyed, it is totally worth it. Actually, everything was above our expectations except the sushi restaurant. It was not bad but if they serve more authentic Japanese food, that will be a bonus. Make sure to visit Bianca Blue?, the restaurant near the beach. They serve very delicious Mexican food and the best cocktails among the restaurants. Hotel Mousai is the destination for ultimate relaxation. Strongly recommended for a Romantic gateway!
Review comment
General Manager responded on Mar 5, 2018
Dear Kate Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai
picture perfect
Everyone
Dream come true. Situated high in the mountains with a perfect view of the ocean and the inner city. Beautiful sunrise and sunset.
Review comment
Manager responded on Oct 23, 2017
Dear Norman Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Eliezer Quiñones General Manager Hotel Mousai
great hotel!
Everyone
As a frequent traveler I've seen it all but this may have been my favorite hotel in Mexico. Very clean, the place is spotless. Great staff. Great housekeeping. Great service. I really couldn't have asked for a better experience.
Review comment
General Manager responded on Jun 17, 2017
Dear Cory Thank you for your comment, we are glad to read that you had a Great Experience with us! See you soon! Sincerely Eliezer Quiñones General Manager
glamour, fun, excellent food and presentation
Couples
Stayed here with a group of family / friends for a beach wedding at Garza Blanca and reception at Hotel Mousai. Greeted by name as I arrived in motorcourt and at reception desk, and offered welcome cocktail , this was a great start to the weekend. My corner suite had a lovely view, 3 terraces with a hammock, seating, and private hot tub. An iPad was provided to change temperature, close sheers and curtains, manage lights, and room service. Comfortable dreamy bed, soft towels, large shower, modern fun decor. Food was excellent and well presented in all the restaurants . An infinity pool on the roof , music, and plenty of staff to deliver cocktails and food. Several outdoor activities such as kayaking are offered. Although, I would have been happy never leaving the room !. Definitely recommend and look forward to visiting again.
Review comment
Guest Experience Manager responded on Apr 29, 2017
Dear Diane Thank you for taking the time to post your comments regarding your recent stay at Hotel Mousai. Our main goal is to create impressive and lifetime experiences for all our Guests, I am very happy to know that you enjoyed your stay. We do hope to see you again in the near future, creating new memories for your lifetime. Sincerely Eliezer Quiñones General Manager
not 5 stars, definitely 5 diamonds!!
Everyone
We travel all around the world and this was nicest hotel we have stayed in. The staff treats you like royalty, very clean and upscale rooms! Nicest amenities by far! Rooftop pool is breath taking. Only about 15 min cab ride to down town which costs $8 in US. Only con is you cannot eat at the fancy hotel restaurants if you don't make a reservation. They need a restaurant besides room service that can feed all their guests. A buffet style restaurant would go a long ways. We don't like to handle our vacation by time schedules every night re their reservation policy. If you can get in with a reservation, the food is wonderful!
Review comment
Guest Experience Manager responded on Apr 29, 2017
Dear Chicago Family Thanks a lot for your review, I´m glad that you enjoyed your stay at the best address in Puerto Vallarta. We do hope to see you again in the near future, creating new memories for your lifetime. Best Regards, Eliezer Quiñones General Manager
Hotel Mousai Puerto Vallarta
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL 48390Hotel Amenities
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Dear Guest Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your grade of our services. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai