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Recent guest reviews

We had no issues at all. All of the staff were very friendly and helpful.

The views, the hotel, the staff it’s amazing. Everyone makes you feel welcome. I go there about 5 times a year. I absolutely love it there.

i liked the look of the hotel as well as the customer service

This was the best placed I've ever stayed!!! The staff was impeccable especially Ricardo and Jennifer. The rooftop pool staff was very attentive to our needs. I will definitely return and recommend MOUSAI to my family and friends.

Grate views, clean, friendly staff, 5 start restaurants

Luxury hotel...staff really friendly and corteous..

The attention to detail and hotel were magnificent. The only complain is the food was OK and the beach is further than it looks from the resort.

We stayed for 3 nights at Hotel Mousai with all inclusive option. Considering what we enjoyed, it is totally worth it. Actually, everything was above our expectations except the sushi restaurant. It was not bad but if they serve more authentic Japanese food, that will be a bonus. Make sure to visit Bianca Blue?, the restaurant near the beach. They serve very delicious Mexican food and the best cocktails among the restaurants. Hotel Mousai is the destination for ultimate relaxation. Strongly recommended for a Romantic gateway!

Dream come true. Situated high in the mountains with a perfect view of the ocean and the inner city. Beautiful sunrise and sunset.

As a frequent traveler I've seen it all but this may have been my favorite hotel in Mexico. Very clean, the place is spotless. Great staff. Great housekeeping. Great service. I really couldn't have asked for a better experience.

Stayed here with a group of family / friends for a beach wedding at Garza Blanca and reception at Hotel Mousai. Greeted by name as I arrived in motorcourt and at reception desk, and offered welcome cocktail , this was a great start to the weekend. My corner suite had a lovely view, 3 terraces with a hammock, seating, and private hot tub. An iPad was provided to change temperature, close sheers and curtains, manage lights, and room service. Comfortable dreamy bed, soft towels, large shower, modern fun decor. Food was excellent and well presented in all the restaurants . An infinity pool on the roof , music, and plenty of staff to deliver cocktails and food. Several outdoor activities such as kayaking are offered. Although, I would have been happy never leaving the room !. Definitely recommend and look forward to visiting again.

We travel all around the world and this was nicest hotel we have stayed in. The staff treats you like royalty, very clean and upscale rooms! Nicest amenities by far! Rooftop pool is breath taking. Only about 15 min cab ride to down town which costs $8 in US. Only con is you cannot eat at the fancy hotel restaurants if you don't make a reservation. They need a restaurant besides room service that can feed all their guests. A buffet style restaurant would go a long ways. We don't like to handle our vacation by time schedules every night re their reservation policy. If you can get in with a reservation, the food is wonderful!

Carretera a Barra de Navidad Km. 7.5 Puerto Vallarta

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in South Shore Hotel Area, Hotel Mousai Puerto Vallarta is adjacent to Garza Blanca Beach and within a 10-minute walk of other popular attractions like Playa Gemelas. This 145-room, 5-star aparthotel has 2 outdoor pools along with outdoor private spa tubs and a full-service spa.


Dining

Relish the Japanese cuisine at Hiroshi, one of 6 onsite restaurants, which serves dinner, or enjoy the ocean views at The Terrace. Satisfy your hunger from the comfort of your room with 24-hour room service. Full breakfast is offered for a fee each morning from 7 AM to noon.


Rooms

Each apartment is soundproofed and features a living room. Guests can expect to find free WiFi and a 55-inch flat-screen TV with satellite channels and a DVD player. Beds are dressed in Egyptian cotton sheets and pillow menus, and the bathroom offers a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include an outdoor private spa tub, an iPod dock, and a minibar.


Property features

Guests of Hotel Mousai Puerto Vallarta have access to a full-service spa, 2 outdoor pools, and a gym. If you decide to drive, there's free valet parking. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this adults-only aparthotel include a rooftop terrace, free WiFi in public areas, and an outdoor tennis court.

Room options

The Penthouse North

1 King Bed | Sleeps 2

Ultra Suite South

1 King Bed | Sleeps 2

Ultra Corner Suite South

1 King Bed | Sleeps 2

Master Mousai Suite South

1 King Bed | Sleeps 2

Guest reviews for Hotel Mousai Puerto Vallarta

Everyone (20) Couples (7)
1
Everyone

By on May 10, 2022

Review comment responded on Aug 8, 2022

Dear Anthony, Thank you for taking the time to write a review for us as this allows us to improve our service levels. We are sorry to hear your stay did not live up to the expectations. We have taken your comments very seriously and you can be assured that we will take them in consideration. We appreciate you letting us know, and we would welcome an opportunity to accommodate you once more and earn your highest marks. Best regards,

5
Partner Couples

We had no issues at all. All of the staff were very friendly and helpful.

By on Sep 10, 2021

Review comment responded on Sep 10, 2021

Dear Conswella, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere. We cannot wait to welcome you back!

5
Everyone

By on Jul 17, 2021

Review comment responded on Jul 27, 2021

Dear Guest, Thank you for choosing Hotel Mousai as your getaway in Puerto Vallarta. We hope to welcome you back in the near future. Kind regards,

5
Everyone

By on Jan 7, 2021

Review comment responded on Jan 8, 2021

Dear Guest, Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am pleased to see that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind Regards,

5
Everyone

By on Feb 16, 2020

Review comment responded on Feb 17, 2020

Dear Guest Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your grade of our services. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai

5
Everyone

By on Jan 27, 2020

Review comment responded on Jan 29, 2020

Estimado Huésped Gracias por su visita y por tomarse el tiempo de calificar nuestros servicios. Esperamos tenerlo de regreso pronto. Saludos cordiales

5
Everyone

By on Jan 8, 2020

Review comment responded on Jan 9, 2020

Dear Guest Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your grade of our services. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai

5
Partner Couples

The views, the hotel, the staff it’s amazing. Everyone makes you feel welcome. I go there about 5 times a year. I absolutely love it there.

By on Jan 6, 2020

Review comment responded on Jan 7, 2020

Dear Guest Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai

5
Everyone

i liked the look of the hotel as well as the customer service

By on Aug 30, 2019

Review comment responded on Aug 30, 2019

Dear Guest Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai

5
Partner Couples

This was the best placed I've ever stayed!!! The staff was impeccable especially Ricardo and Jennifer. The rooftop pool staff was very attentive to our needs. I will definitely return and recommend MOUSAI to my family and friends.

By , from Chicago on Jul 21, 2019

Review comment responded on Jul 26, 2019

Dear Martha Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Ricardo and Jennifer. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai

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