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Buenaventura Grand Hotel & Great Moments - All Inclusive

4.0 out of 5.0

Recent guest reviews

Noise, noise and more noise! Partly under construction noise into the night, impossible to get quality rest. Staff I found to be super attentive, they went above and beyond to insure our comfort and safety. Thumbs up to the staff.

from the minute we arrived , I had requested to handicapped rooms, NOT Available they said ... Front desk was the worst thing I have experienced in my years of traveling .... we were a group of 16 ,Paid a good amount of money but didn't get what where expecting at all.. my mini Bar was empty ..requested fill , it took a day , our A/C was not working had to call 3 times to finally get it semi-fixed...they were several issues with different members of our Group .. BUT THE WORST THING WAS THE STAFF NOT WILLING TO ASSISTS US OR TAKE CARE OF THE ISSUES.i HAVE STAYED IN HOTELS THAT WERE LOWER QUALITY THEN THIS ONE BUT THEY HAD GREAT CUSTOMER SERVICE.. THIS PLACE LACKS CUSTOMER SERVICE BIG TIME......DEFINITELY HUGE MISTAKE TO BOOK HERE. THEY DON'T DESERVE ONE STAR.

We enjoyed our stay in the resort, the location of hotel is perfect. Beach front property, good food, great staff.

I stayed there 5 nites loud construction, close to everything walking distance to downtown. Drinks were weak and got asked if I'd tipped by a waiter thought that was rude! Rooms were clean and comfy beds. All in all was a the best stay.

When we arrived we received non alcoholic welcome drinks. they told us there was construction going on and the elevator was out. I was on the top floor (4th floor). My room was right near the construction but had a very nice ocean view as well. Literally had to walk up soooo many stairs every single day! Horrible, esp if you weee drinking. Every morning around 7am, you can hear construction, they start the really loud construction activities around 10am. I wasn't in my room much so I didn't really mind the construction until 7am hits. The hotel was nice & clean. The staff is SUPER NICE & very friendly. The food - Some days it was really good and some days it was just ok. The drinks however were horrible! They add water to all your drinks!!! They definitely taste watered down. So the all inclusive was pretty much a waste of money. There are plenty of affordable restaurants within walking distance. The cab drivers were very friendly. Hotel staff helps you with getting a taxi. Everything was great besides the drinks, elevator being out and the construction. I hope that gets completed asap. I probably would not return due to the water in the alcohol. I tried every drink and it was all watered down.

Wonderful staff...beautiful hotel. Mediocre food but a valiant effort and plentiful. Main issue I had was it was very noisy at night but maybe earlier or later in the year is better. We went at the end of march. But they were very accommodating to our needs.

We went for spring break and the rooms are decent and the buffet food is actually okay. The staff is friendly and will help you. I wouldn't recommend the excursions they were a huge waste of money and time. The hotel had horrible WIFI and not enough chairs on the beach or pool. The chairs also couldn't lean all the way back. They had a main restaurant at the hotel that took reservations but I wouldn't recommend eating it- just stick to the buffet. The hotel is close to bars and you can walk the "downtown" Puerta Vallarta. Overall for the price this hotel was okay but I would recommend spending a bit more to get better quality. I would give it about 2.5 or 3/ 5. The staff was very helpful but I think when you stay in Mexico spending a little bit more for something nicer is the way to go- also the WIFI really kills it and there was not a lot of room at the pool and beach which could cause problems.

Overall staff was amazing. Some processes seemed inefficient and we were given incorrect information on a few occasions

Staff was great! Location could not be beat. Downtown within walking distance of the Malecon! Room was a little dated but clean, had a comfy bed and all the amenities including an in room safe. Perfect sized resort. Big enough to have everything (bars, pools, gym, spa etc....) but small enough that you could get anywhere quickly. Will definitely return.

So close to downtown you could just walk out and be on your on your way to downtown and the Malecon. Very secure as I had friends from another resort drop by and could not get by the bellman. The room was a bit dated but very clean and had a comfy bed and all the amenities including an I room safe. The staff were wonderful. The servers in the restaurant were incredible. Rikardo, Carlos and Daniel really made us feel like family! Antonio and Eduardo really brought the fun everyday. Poolside games and activities poolside everyday, and entertainment every night on the beach! Resort was big enough to have all the amenities but small enough to get everywhere quickly (pool, beach, restaurant etc...) Will definitely be back!!

The hotel is nice to be close to malecon that's it. House keepers would show up later in day when trying to relax. Loud music in lobby that you could hear in room.

Had to go through a presentation when I just wanted to relax. Our room wasn't ready and we had to wait 1 1/2 hours to finally get a room and go to use the shower and there was hair on the wall and in the shower. Tour packages bought but the didn't tell you there is other costs when you get there additional to what you paid, bring money.

Clean, beautuful, great food, close to the malecon, what else can I ask for?

Overall it was great. People like our hostess Elizabeth, water at the beach Jorge, waiter at the restaurant just to name a few, made our visit a fantastic out full of great memories. thank you

This hotel is in a great location. Hotel staff were great. The honeymoon suite would take an hour just to fill the tub so by the time it was full it was also cold. The only other downer was the beach vedors the hotel allows to be on their beach. Food was great!

It was an average experience at an all inclusive. Service was hit or miss, sometimes very attentive and sometimes not so much. Food wise: breakfast was great, lunch restaurant has amazing fish tacos, but dinner buffet and "restaurant" are super lacking in quality. The rooms are ok, however if your looking for a nice balcony and view this is not the hotel to stay at unless you get a top suite. I actually didn't even end up with the room I paid for! There are 3 pools on the premises, which is nice to choose from. They are a bit dated though and may need some extra attention in the future. The major pro about this hotel is its proximity to the malecon and all the Puerto Vallarta nightclubs. They are within walking distance but we did cab it the majority of the time. I would recommend this hotel, however I will say there are better all inclusive options in PV at the same price point.

Great resort friendly staff and clean rooms. Loved our pool waiter kept things fun and the drinks coming. Apetizers were great but would recommend going to the restaurants near by for more authentic cuisine! Vallarta is amazing and this resort played a big part as to us being able to enjoy our stay.

Hotel was in a great location: walking distance to shopping; taxis right outside your hotel; inexpensive: friendly people: staff was very kind: setting was very peaceful

Had a good time at this hotel close to down town it is clean and service is good

Avenida Mexico 1301 Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Malecon
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking

Teatro Vallarta is within a 5-minute walk of Buenaventura Grand Hotel & Great Moments - All Inclusive while other popular sites like Camarones Beach are within a 15-minute stroll. This 234-room, 4-star resort has 2 outdoor pools along with a full-service spa and 3 restaurants. Malecon is 0.6 mi (0.9 km) from this centrally located Puerto Vallarta resort.


Dining

Free breakfast is included with your stay. There are multiple options for onsite dining with 3 restaurants, including Frutas y Flores, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Sunset / Beach Club with its ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 234 air-conditioned rooms feature free minibar items, coffee makers, and free bottled water. Guests can expect free WiFi and 32-inch LED TVs with digital channels. Bathrooms offer hair dryers, free toiletries, and slippers. Other standard amenities include safes, ironing boards, and desks.


Property features

Guests of Buenaventura Grand Hotel & Great Moments - All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. A stay here includes free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, a spa tub, and a steam room.

Room options

Resort Room Two Double Beds

Full 2 | Sleeps 4

Deluxe Room Ocean View Two Double Beds

Full 2 | Sleeps 4

Honeymoon Suite, Ocean View

King 1 | Sleeps 2

Deluxe Ocean View King

King 1 | Sleeps 2

Guest reviews for Buenaventura Grand Hotel & Great Moments - All Inclusive

Everyone (21) Couples (43) Business (1) Family (21) Friends (23) Other (12)
3
Everyone

Noise, noise and more noise! Partly under construction noise into the night, impossible to get quality rest. Staff I found to be super attentive, they went above and beyond to insure our comfort and safety. Thumbs up to the staff.

By , from NM on Sep 15, 2017

Review comment responded on Sep 18, 2017

Dear Larry, Thank you for sharing your opinion. These are of great value to help us see our areas of opportunity. It’s through these that we started those renovations to bring a better service to our guests by adding new services and upgrades that were suggested. The major work was finished weeks ago. So what we have been doing lately it is fisnishing touchings, always during day time before 6 pm. We understand the process could be bothersome but it is entirely with the benefit of our guests in mind. We also will congratulate all of our staff on your part for such a wonderful job. We hope to see you again soon, and bring you the memorable experience of a repeating guest. Warm regards, Eidel Ramos Torres General Manager

1

worst experience ever !!

Everyone

from the minute we arrived , I had requested to handicapped rooms, NOT Available they said ... Front desk was the worst thing I have experienced in my years of traveling .... we were a group of 16 ,Paid a good amount of money but didn't get what where expecting at all.. my mini Bar was empty ..requested fill , it took a day , our A/C was not working had to call 3 times to finally get it semi-fixed...they were several issues with different members of our Group .. BUT THE WORST THING WAS THE STAFF NOT WILLING TO ASSISTS US OR TAKE CARE OF THE ISSUES.i HAVE STAYED IN HOTELS THAT WERE LOWER QUALITY THEN THIS ONE BUT THEY HAD GREAT CUSTOMER SERVICE.. THIS PLACE LACKS CUSTOMER SERVICE BIG TIME......DEFINITELY HUGE MISTAKE TO BOOK HERE. THEY DON'T DESERVE ONE STAR.

By , from SACRAMENTO, CA on Jul 10, 2017

Review comment responded on Aug 12, 2017

I´m really sorry about your bad experience in our hotel, we understand you had big expectations about us and we would like if you give us the pleasure to attend you as you deserve, during your next stay give you a special surprise for you and your family , also with all the improvements we have prepared for you

5

great location

Everyone

We enjoyed our stay in the resort, the location of hotel is perfect. Beach front property, good food, great staff.

By on Jul 6, 2017

Review comment responded on Jul 8, 2017

We are most pleased that your stay at Buenaventura Grand has been this good, we will be waiting for your return here in you home away from home

3

great location, pushy sales for timeshares

Everyone

I stayed there 5 nites loud construction, close to everything walking distance to downtown. Drinks were weak and got asked if I'd tipped by a waiter thought that was rude! Rooms were clean and comfy beds. All in all was a the best stay.

By , from Colorado on Jun 27, 2017

Review comment responded on Jul 8, 2017

We appreciate your comments in order we can improve as well the installments and the staff attention, we hope you can be back soon and enjoy the improves we have for you

3

close to downtown!

Everyone
My birthday cake at the hotel was sooooo good!

When we arrived we received non alcoholic welcome drinks. they told us there was construction going on and the elevator was out. I was on the top floor (4th floor). My room was right near the construction but had a very nice ocean view as well. Literally had to walk up soooo many stairs every single day! Horrible, esp if you weee drinking. Every morning around 7am, you can hear construction, they start the really loud construction activities around 10am. I wasn't in my room much so I didn't really mind the construction until 7am hits. The hotel was nice & clean. The staff is SUPER NICE & very friendly. The food - Some days it was really good and some days it was just ok. The drinks however were horrible! They add water to all your drinks!!! They definitely taste watered down. So the all inclusive was pretty much a waste of money. There are plenty of affordable restaurants within walking distance. The cab drivers were very friendly. Hotel staff helps you with getting a taxi. Everything was great besides the drinks, elevator being out and the construction. I hope that gets completed asap. I probably would not return due to the water in the alcohol. I tried every drink and it was all watered down.

By on Jun 6, 2017

Review comment responded on Jul 9, 2017

We thank you very much for your comments, it help us to improve in every possible way, we hope in your next stay you can enjoy all the improvements we have prepared for you

4
Everyone

Wonderful staff...beautiful hotel. Mediocre food but a valiant effort and plentiful. Main issue I had was it was very noisy at night but maybe earlier or later in the year is better. We went at the end of march. But they were very accommodating to our needs.

By , from oregon on Apr 2, 2017

3

semi decent hotel close to downtown and resturaunt

Everyone

We went for spring break and the rooms are decent and the buffet food is actually okay. The staff is friendly and will help you. I wouldn't recommend the excursions they were a huge waste of money and time. The hotel had horrible WIFI and not enough chairs on the beach or pool. The chairs also couldn't lean all the way back. They had a main restaurant at the hotel that took reservations but I wouldn't recommend eating it- just stick to the buffet. The hotel is close to bars and you can walk the "downtown" Puerta Vallarta. Overall for the price this hotel was okay but I would recommend spending a bit more to get better quality. I would give it about 2.5 or 3/ 5. The staff was very helpful but I think when you stay in Mexico spending a little bit more for something nicer is the way to go- also the WIFI really kills it and there was not a lot of room at the pool and beach which could cause problems.

By on Mar 11, 2017

Review comment responded on Mar 14, 2017

Dear Guest, I hope you are doing fine today and that you are having a wonderfull day. We are so glad you enjoyed your stay. We are are so sorry about the inconvenients. Thank you for yyour comments we will work on it. Best wishes, Guest Service, Kathy Trejo

4

it would be nice to have more restaurants on site

Everyone

Overall staff was amazing. Some processes seemed inefficient and we were given incorrect information on a few occasions

By on Feb 25, 2017

Review comment responded on Mar 4, 2017

Dear guest, On behalf of Buenaventura Grand Hotel & Great Moments, I want to thank you for sharing your opinion, for us is very important to hear your experiences and improve all the time. Best regards, Violeta Preciado Guest Service Host

5

great location and friendly staff

Everyone

Staff was great! Location could not be beat. Downtown within walking distance of the Malecon! Room was a little dated but clean, had a comfy bed and all the amenities including an in room safe. Perfect sized resort. Big enough to have everything (bars, pools, gym, spa etc....) but small enough that you could get anywhere quickly. Will definitely return.

By on Jan 22, 2017

Review comment responded on Jan 26, 2017

Dear guest, On behalf of Buenaventura Grand Hotel & Great Moments, I really want to thank you for choosing us, it is a pleasure to be part of your holidays, our staff is always working to make of this, the most wonderful stay!

5

great location and wonderful staff

Everyone

So close to downtown you could just walk out and be on your on your way to downtown and the Malecon. Very secure as I had friends from another resort drop by and could not get by the bellman. The room was a bit dated but very clean and had a comfy bed and all the amenities including an I room safe. The staff were wonderful. The servers in the restaurant were incredible. Rikardo, Carlos and Daniel really made us feel like family! Antonio and Eduardo really brought the fun everyday. Poolside games and activities poolside everyday, and entertainment every night on the beach! Resort was big enough to have all the amenities but small enough to get everywhere quickly (pool, beach, restaurant etc...) Will definitely be back!!

By , from Prince George , BC Canada on Jan 19, 2017

Review comment responded on Jan 27, 2017

Thanks for your comments about your recent stay at Buenaventura Grand Hotel & Great Moments, we appreciate the time you took to do it and also we appreciate your preference. You are the reason to be here, thank you again. Violeta Preciado