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Recent guest reviews

I think the hotel had a great location but the room were super small and not very clean.

Great place and location.. definitely going back with the family

Proximity to Downtown Malecon, Food and Staff all wonderful. Beach is sandy/rocky, need watersocks

Didn't like the buffet food. Not enough choices and didn't taste good. Butter was awful. Sunset dinner was good.

Location is excellent . This is not a large resort so perfect for shorter stays with excellent service. A quick walk and downtown to enjoy the heart of Puerto Vallarta. Food is plentiful and fresh . Beach is more natural so rocky but that makes it real. Mexican Fiesta was fun.

The staff was superb- very tentative and professional. Room was nice albeit not quite what I would expect from 4.5 stars. Food was great except room service food was mediocre-eg. no salad dressing provided with my salad. Also we did not appreciate being pressured to attend a time-share meeting- we wanted to go to our room But we were hijacked immediately after check-in- We did not go on vacation to be hard sold a vacation rental so we respectfully declined but the impression remained. The concierge did accommodate my 2 requests- a balcony and 2 nice bottles of wine in our room-which I appreciated, but I did not realize I would have to sacrifice the king room I booked for 2 queens in order to have the balcony. That should have been disclosed during our email communications. Ultimately we had a good experience overall and the charming staff made all the difference. Not sure if we would stay there again but it’s a possibility.

Loved it will definitely go back soon............

It was in a great location. The room we were in had a great view of the ocean.

I liked the Friendly staff . I didnt lime thatvthe pool need some maintenance, my nephew cut himself twice with the tiles .

6 days were waaaaay too long at this place!! We have been to Cancun and Cabo all inclusive hotels and were shocked and the low quality of this hotel. The rooms were gross...outdated...moldy...smelly and tons of bugs. I slept for maybe two hours every night. Pools were so dirty and foggy...and too small to accommodate everyone. They were also too warm and the full of bugs. Food was so bad...we barely wanted to eat there. Nothing tater what it was supposed to taste like. We ate out almost every meal. Drinks sucked too!! My husband was verbally assaulted by another hotel guest that was crazy drunk and the "guest services" guy did absolutely nothing about it. So horrible!! The few good things were....the wonderful and sweet staff...the location and the spa. Summary is... don't come here...it's not worth it! Stay at one of the nicer hotel chains and take a cheap cab ride to town whenever you want to. This is pretty much a resort for locals to stay in... you will feel very uncomfortable coming here. Cockroaches in hallways too!!

A bit outdated and small, but we still had fun. Beach is not that great, but we still enjoyed it. Not many vegan options.

Staff was friendly.Housekeeping was excellent.Massage was great the grounds was always clean.Food was good not to many choices but was good.

Avenida Mexico 1301 Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Malecon
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Colonia 5 de Diciembre, Buenaventura Grand Hotel & Great Moments - All Inclusive is within a 5-minute walk of popular attractions such as Camarones Beach and Teatro Vallarta. This 231-room, 4-star property has 2 outdoor pools along with a full-service spa and 3 restaurants. Centrally located in Puerto Vallarta, the property is connected to the convention center and also a short walk from Malecon.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:30 AM to 11:30 AM. There are ample dining options with 3 onsite restaurants, including Frutas y Flores, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Sunset / Beach Club with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 231 rooms provide minibars, coffee makers, and free bottled water. Guests can expect free WiFi and 32-inch LED TVs with digital channels. Bathrooms offer hair dryers, free toiletries, and slippers. Other amenities include safes, ironing boards, and desks.


Property features

Guests of Buenaventura Grand Hotel & Great Moments - All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a health club, a spa tub, and a steam room.

Room options

Resort Room Two Double Beds

2 Double Beds | Sleeps 4

Honeymoon Suite, Ocean View

1 King Bed | Sleeps 2

Resort Room Renovated King Bed

1 King Bed | Sleeps 2

Deluxe Room Renovated King Bed

1 King Bed | Sleeps 2

Guest reviews for Buenaventura Grand Hotel & Great Moments - All Inclusive

Everyone (58) Couples (9) Family (12) Friends (2)
4
Everyone

By on Sep 29, 2020

Review comment responded on Oct 3, 2020

Dear guest, We thank you for choosing to spend your vacation with us, and we are glad to know you enjoyed your stay. It is also a privilege to be able to receive your feedback, and your help continue improving ourselves, to offer an excellent service to all of our visitors. We hope to have you back at Buenaventura Grand Hotel & Great Moments as repetitive guests, and bring you all the benefits this entails. We remain at your service, Fernanda Baez

2
Family

I think the hotel had a great location but the room were super small and not very clean.

By , from Chicago on Sep 8, 2020

Review comment responded on Sep 10, 2020

Dear Silvia, Thank you for taking the time to share with us your opinion and your feedback about our service. We will thoroughly analyze the areas of improvement you mention, and will look for ways to advance in these services. We hope to have you back in the future, and to get the chance to show you the advancements made and improve your opinion about us. We remain at your service, Fernanda Baez

5
Partner Couples

Great place and location.. definitely going back with the family

By on Mar 24, 2020

Review comment responded on Mar 25, 2020

Dear Guest, Thank you so much for entrusting Buenaventura Grand. Your wonderful review makes me feel proud of the efforts of my staff that's why we wish to have the privilege to host you again next year. Thank you for sharing your excellent insights with the world. And remember, if you have any questions whatsoever, our Guest Services Department is on hand to answer them one at a time. Until next year, my friends, we remain at your loyal service Fernanda Baez Guest Service

5
Family

Proximity to Downtown Malecon, Food and Staff all wonderful. Beach is sandy/rocky, need watersocks

By on Mar 22, 2020

Review comment responded on Mar 25, 2020

Dear Guest, Thank you so much for entrusting Buenaventura Grand. Your wonderful review makes me feel proud of the efforts of my staff that's why we wish to have the privilege to host you again next year. Thank you for sharing your excellent insights with the world. And remember, if you have any questions whatsoever, our Guest Services Department is on hand to answer them one at a time. Until next year, my friends, we remain at your loyal service Fernanda Baez Guest Service

4
Family

Didn't like the buffet food. Not enough choices and didn't taste good. Butter was awful. Sunset dinner was good.

By on Mar 13, 2020

Review comment responded on Mar 14, 2020

Dear Guest Thank you so much for reserving with us at Buenaventura and thank you for taking the time to write about your experience with us. Your feedback will help us to look all about this situation and we want you to have a different perception from your next stay, our intention is always to give the best to each and every one of our guests without distinction, and create something incredible and unforgettable from your stay. We want you to come back on your next vacations. Best Regards Fernanda Baez Guest Service

4
Everyone

By on Feb 27, 2020

Review comment responded on Feb 29, 2020

Dear guest, Thank you so much for entrusting Buenaventura Grand. Your wonderful review makes me feel proud of the efforts of my staff that's why we wish to have the privilege to host you again next year. Thank you for sharing your excellent insights with the world. And remember, if you have any questions whatsoever, our Guest Services Department is on hand to answer them one at a time. Until next year, my friends, we remain at your loyal service Fernanda Baez Guest Service

5
Family

Location is excellent . This is not a large resort so perfect for shorter stays with excellent service. A quick walk and downtown to enjoy the heart of Puerto Vallarta. Food is plentiful and fresh . Beach is more natural so rocky but that makes it real. Mexican Fiesta was fun.

By , from Wisconsin on Feb 15, 2020

Review comment responded on Feb 20, 2020

Dear Corrine, Thank you so much for entrusting Buenaventura Grand. Your wonderful review makes me feel proud of the efforts of my staff that's why we wish to have the privilege to host you again next year. Thank you for sharing your excellent insights with the world. And remember, if you have any questions whatsoever, our Guest Services Department is on hand to answer them one at a time. Until next year, my friends, we remain at your loyal service Fernanda Baez Guest Service

4
Partner Couples

The staff was superb- very tentative and professional. Room was nice albeit not quite what I would expect from 4.5 stars. Food was great except room service food was mediocre-eg. no salad dressing provided with my salad. Also we did not appreciate being pressured to attend a time-share meeting- we wanted to go to our room But we were hijacked immediately after check-in- We did not go on vacation to be hard sold a vacation rental so we respectfully declined but the impression remained. The concierge did accommodate my 2 requests- a balcony and 2 nice bottles of wine in our room-which I appreciated, but I did not realize I would have to sacrifice the king room I booked for 2 queens in order to have the balcony. That should have been disclosed during our email communications. Ultimately we had a good experience overall and the charming staff made all the difference. Not sure if we would stay there again but it’s a possibility.

By on Feb 12, 2020

Review comment responded on Feb 21, 2020

Dear Guest, Thank you so much for reserving with us at Buenaventura and thank you for taking the time to write about your experience with us. Your feedback will help us to look all about all the situations you mentioned and we want you to have a different perception from your next stay, our intention is always to give the best to each and every one of our guests. We invited you to come back in your next vacations. Until Next time! Fernanda Baez Guest Service

4
Everyone

Loved it will definitely go back soon............

By on Feb 8, 2020

Review comment responded on Feb 20, 2020

Dear Guest, Thank you so much for entrusting Buenaventura Grand. Your wonderful review makes me feel proud of the efforts of my staff that's why we wish to have the privilege to host you again next year. Thank you for sharing your excellent insights with the world. And remember, if you have any questions whatsoever, our Guest Services Department is on hand to answer them one at a time. Until next year, my friends, we remain at your loyal service Fernanda Baez Guest Service

5
Everyone

By on Jan 22, 2020

Review comment responded on Feb 1, 2020

Dear Guest, We thank you for choosing to spend your vacation with us, and we are glad to know you enjoyed your stay. It is also a privilege to be able to receive your feedback, and your help continue improving ourselves, to offer an excellent service to all of our visitors. We hope to have you back at Buenaventura Grand Hotel & Great Moments as repetitive guests, and bring you all the benefits this entails. We remain at your service, Fernanda Baez Guest Service

Buenaventura Grand Hotel & Great Moments - All Inclusive

Avenida Mexico 1301, Puerto Vallarta, JAL 48350
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