Definitely nice pool area for kids, but will not stay there again, very disappointing food options for their all inclusive cost, restaurants are by reservation only (impossible to get being that their members have priority), and food at buffet looks totally unappealing. Found dirty sheet between bed and wall, and floor poorly cleaned, hairs and dirt behind door and in corners.
The buffet was terrible. It was very dirty, and unkept. The smell was bad and even my 2 year old could not stand it. We saw a big cockroach one day and could not eat anything from the hotel anymore. It was a waste of our money since we had paid for an all inclusive resort. The kids pool was great and my 2 and 5 year old had a great time. The baby club was awesome. My kids loved going and talked about how nice Martha was. The room was basic. The only compliant is that we were not able to turn the AC past the low mode because it made it a very loud rattling notice. We were fine with keeping it at low as the room still stayed cool.
Overall it was decent for the price. I would recommend. If you are a complainer, high maintenance, or picky person, or want to pay a little and get a lot, then you will probably not like this place (or any other for that matter). Making reservations for the French, Italian, Japanese restaurants could be vastly improved. The food was very good, but you can not necessarily make a reservation with your friends as you may not get the same time frame. You also literally only get from 9:00am to 9:02am online (only) to make them and it has to be the same day only. The only way we figured out the little tricks was to talk the concierge about it. Rooms were clean (could use some updating, but not a big deal for us). Our safe was not mounted/secured. Our telephone did not work. These were taken care of by the maintenance dept on the same day we reported it. Buffet was like most buffets and was decent overall. Beach was good. Drinks were good. This resort is geared towards people with kids. They seem to be kinda short staffed at the front desk check in/out so go down early to save yourself some stress. They charge extra if you request room service(food). They had free entertainment. It is not Vegas quality, but the actors worked hard and hey it was "free". The airport was crazy busy and seems to be overcapacity with travelers, but it was in Mexico during spring break. :)
Property was dirty and showing its age. Staff did not go above and beyond to ensure a quality stay. Maintenance staff is far behind and building is worn out.
Staff was helpful, Rooms were dingy. All inclusive food at buffet was cold and minimal select and not that good. Long line to get in.
Nothing like description on website. Food variety very disappointing. Not a clean hotel.
I DO NOT LIKE ANYTHING
I was greeted immediately and offered a refreshment which was welcomed in the warm temps. Adan was a great help as he loses my bags and gave me instructions on my amenities.
Located in Hotel Zone within a short walk of Cruise Ship Terminal, Crown Paradise Club Puerto Vallarta All Inclusive is within a few miles (5 km) of other popular sights such as Bay of Banderas. This 341-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.
This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service.
Guests can expect to find flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and iPod docks are also standard.
Guests of Crown Paradise Club Puerto Vallarta All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
Definitely nice pool area for kids, but will not stay there again, very disappointing food options for their all inclusive cost, restaurants are by reservation only (impossible to get being that their members have priority), and food at buffet looks totally unappealing. Found dirty sheet between bed and wall, and floor poorly cleaned, hairs and dirt behind door and in corners.
The buffet was terrible. It was very dirty, and unkept. The smell was bad and even my 2 year old could not stand it. We saw a big cockroach one day and could not eat anything from the hotel anymore. It was a waste of our money since we had paid for an all inclusive resort. The kids pool was great and my 2 and 5 year old had a great time. The baby club was awesome. My kids loved going and talked about how nice Martha was. The room was basic. The only compliant is that we were not able to turn the AC past the low mode because it made it a very loud rattling notice. We were fine with keeping it at low as the room still stayed cool.
Dear Esme Thank you very much for choosing us to enjoy your holiday. We are very sorry that your recent stay was not memorable. Your comments are helping us to know several points that are being managed with the leaders of each department and make strategies that provide us with greater viability in the service to our guest. We hope to have a new opportunity and enjoy a better experience. Kind regards.
Overall it was decent for the price. I would recommend. If you are a complainer, high maintenance, or picky person, or want to pay a little and get a lot, then you will probably not like this place (or any other for that matter). Making reservations for the French, Italian, Japanese restaurants could be vastly improved. The food was very good, but you can not necessarily make a reservation with your friends as you may not get the same time frame. You also literally only get from 9:00am to 9:02am online (only) to make them and it has to be the same day only. The only way we figured out the little tricks was to talk the concierge about it. Rooms were clean (could use some updating, but not a big deal for us). Our safe was not mounted/secured. Our telephone did not work. These were taken care of by the maintenance dept on the same day we reported it. Buffet was like most buffets and was decent overall. Beach was good. Drinks were good. This resort is geared towards people with kids. They seem to be kinda short staffed at the front desk check in/out so go down early to save yourself some stress. They charge extra if you request room service(food). They had free entertainment. It is not Vegas quality, but the actors worked hard and hey it was "free". The airport was crazy busy and seems to be overcapacity with travelers, but it was in Mexico during spring break. :)
Dear Todd We thank you very much for choosing us. We are very pleased to know that your stay has been totally satisfactory, largely due to the efforts of the team who have taken the credit for your recommendation. We hope to have the honor of welcoming you back to your second home to enjoy new and memorable vacations with your family. Kind regards.
Property was dirty and showing its age. Staff did not go above and beyond to ensure a quality stay. Maintenance staff is far behind and building is worn out.
Dear Tyler Thank you very much for choosing us to enjoy your holiday. We are very sorry that your recent stay was not memorable. Your comments are helping us to know several points that are being managed with the leaders of each department and make strategies that provide us with greater viability in the service to our guest. We hope to have a new opportunity and enjoy a better experience. Kind regards.
Staff was helpful, Rooms were dingy. All inclusive food at buffet was cold and minimal select and not that good. Long line to get in.
Dear Benjamin, Thank you very much for choosing us to enjoy your recent vacation in Puerto Vallarta. On the other hand, we are very sorry that we were not able to meet your expectations; we would have liked to have an approach on your stay to check all possible options and make sure your vacation was memorable. We hope to have a new opportunity to welcome you and we assure you of a better and more memorable experience. Kind regards.
Nothing like description on website. Food variety very disappointing. Not a clean hotel.
Dear Guest, Thank you very much for investing your valuable comment. We are sorry to hear that your experience with us was not completely memorable, however we would have liked to have an approach on your visit to have the opportunity to improve your impressions as much as possible. We look forward to having the opportunity to welcome you back and enjoy a new and better and unforgettable vacation. Kind regards.
I DO NOT LIKE ANYTHING
Dear Guest, Thank you very much for choosing us to enjoy your recent vacation in Puerto Vallarta. On the other hand, we are very sorry that your last stay was not completely memorable; we would have liked to have an approach during your visit to take the opportunity to redeem our service and improve your impressions. We hope to have the pleasure of your visit again in the near future and enjoy a better and more memorable experience. Kind regards.
I was greeted immediately and offered a refreshment which was welcomed in the warm temps. Adan was a great help as he loses my bags and gave me instructions on my amenities.
Dear Guest, Thank you very much for choosing us to spend your family vacations in Puerto Vallarta. We are very glad to read you had a blast stay among us. We are looking forward welcome you back at your home away from home in a near future. Kind regards.
Dear Isela Thank you very much for choosing us to enjoy a warm vacation in Puerto Vallarta. On the other hand, we highly value your kind comments, which serve as a guide to manage the corresponding processes with our leaders in order to provide a better experience to our guests under the company's philosophy. We hope to have the pleasure of your visit again in the near future and enjoy a better and warm vacation. Kind regards.