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Recent guest reviews

The rooms were big which was nice. The bathrooms did need some work. There was no hot tub and the pool wasn’t as nice as others we have stayed at. The staff were great.

This was a really disappointing hotel. It was extremely run down, and the restaurants are other services were really limited. There were always really long lines for everything. Overall it was a really bad hotel.

Love the entertainment/activities for the kids during day and shows for all ages at night

The staff was great, the location was convenient and the pool and beach access were nice. The restaurant options were limited. The Italian restaurant had a strict dress code and they wouldn’t allow you to enter if you were wearing sandals. You’re staying at a beach resort and not being allowed to wear sandals to an on-site restaurant doesn’t make sense. The main or tiki taco restaurants don’t allow men to enter if they’re wearing tank tops, yet women can enter wearing them or even wearing swim suits with open cover ups, which also does make sense and seems to be a double standard. The other issue is that many guests save pool lounge chairs for hours without using them, and the resort allows this to happen . It results in many guests not having any place to sit. I don’t think anyone should be allowed to save chairs for more than 30 mins without using them. This would be a better experience for all the guests.

The food was not the best.

La politica con los camstros del hotel

The hotel is old and outdated. Rooms need fixing. The food is absolutely horrible. From breakfast to lunch and dinner its all bad.

FOR ALL INCLUSIVE RESORT IT IS NOT THE GREATEST! FOOD WAS AWFUL WE HAD TO GO OUT MOST DAYS TO GET A DECENT MEAL BECAUSE WHAT THEY SERVED WAS AWFUL! OTHER THEN THAT IT WAS DECENT! ALCOHOLIC BEVERAGES WERE OK AGAIN NOT THE GREASTEST! I ONLY GOT THIS RESORT BECAUSE OF THE SMALL WATER PARK FOR MY CHILD. WHICH CLOSED DOWN TWO DAYS OUT OF THE 7 WE WERE THERE. ALSO IT WASN'T MONITORED VERY WELL. SO OLDER KIDS WOULD TAKE ADVANTAGE..I LOVED PUERTO VALLARTA BUT THIS RESORT SUCKED! NOT WORTH THE PRICE!

La comida estaba muy mal y siempre fue lo mismo todos los dias

Food was decent, Italian restaurant was not so good. Heard so many people talking about how good it was. None of my family liked anything about it! Lines were long to get food, you just need to find the best times to go to avoid the lines. The only thing that got on my nerves was the showers. It didn't matter what time you tried to shower, the temperature would go from freezing to scalding, then somewhere in between you'd get moments of ahh just right then back to freezing and scalding...

I was suppose to have a sofa bed but instead I had a hard couch. When I spoke to someone about it they gave me attitude about it. It was also advertised that they had five restaurants but actually only had 3 to choose from.

The most I did like was a free Wristband, the staff was nice, just at the time to check in they try to sale you a membership, it’s a family hotel, a lot of kids activities, what I did not like was a lot of vendors in the beach and too many boats in front of the beach, you cannot enjoy the beach with all those vendors bothered you all day long.

Worst resort I have ever visited. Dirty rooms mold on walls in the restroom . Beds were dirty, A/C didn’t work. Food is the worst, my kids got sick with diarrhea, I kept vomiting. We had to leave the next morning. They will not refund you the rest of the nights

Had a great time.Staff was amazing.We decided we wanted some the rotisserie chicken that’s popular around the city.And we just asked if there one that delivered.And the had her husband buy the food and bring it to the hotel for us.And then went to the kitchen to get us fresh tortillas.There was entertainment every nite.Great views from all the rooms.It was amazing.

My wife and I took our two elementary aged daughters to this Resort for our spring break. For the amount of money spent it was well worth it! The building is probably 40 years old and so there is a little wear and tear as would be expected... but no deal breakers. Staff was super friendly. I have super picky eaters and they were still able to find some choices to satisfy. Favorite restaurant was the Italian restaurant in the evening where we ordered wood-fired pizza! Sadly, it was only open every other night at this time until they get closer to full capacity. Evening entertainment was always enjoyable for family.... from magic show, to break dancing, and karaoke. Also, entertainment staff (Fabian, Mini Cooper, Daniella) were there getting people laughing and enjoying in a variety of activities from water aerobics, Zumba, volleyball, etc... We did go on a few off campus entertainment and would say “Rhythms of the Night” was a must! Cirque De Soleil type show! So overall, we got exactly what we expected and more for the amount of money we spent.

Do NOT stay here. Although the pictures make it look beautiful, the hotel rooms are sub par. Our shower head didn't stay up, I cut my hand on the closet handle because it was only held together by a screw that was poking through, there is no place to put all of your luggage and the bedding situation was minimal. The food was not great. The buffet served the same food every morning, and there were only 3 places to eat. The drinks were HORRIBLE. Very sugary with a lot of fillers and minimal to no alcohol. If you can, stay somewhere else. You get what you pay for. This is cheaper for a reason, I learned my lesson.

I just pretty much liked the pool. Other than that, nothing really. The room pictures on their site looked so awesome. Until we got there. Our floors was dirty, because i have little kids and they love to run barefoot. Their feet was BLACK!, the room smelled. The room it self was dusty, and dirty. I can see dirty and dusty and even spiderwebs in the corners. I had asked for a different room, they wouldn't switch me. But they had a maid came and mop my floors with just plain water...i dont think thats really cleaning anything, we just sucked it up and stayed for 4 days. And the food wasnt so great. And the fridge had only 4 small bottles of beers. 2 waters. It was so small. Pretty disappointing. But my kids loved the pool

Blvd Francisco Medina Ascencio Km 3.5 Puerto Vallarta

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free uncovered self parking
  • Onsite dining

This 3.5-star aparthotel welcomes guests with conveniences like free breakfast, a free water park, and free self parking.


Dining

Free buffet breakfast is offered each morning.


Rooms

Each apartment has an array of amenities, including a coffee maker, free newspapers, and a safe. A flat-screen TV comes with cable channels, and guests can stay connected with WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a phone and an ironing board.


Property features

There's free parking if you drive. Other amenities at this all-inclusive aparthotel include a free water park, karaoke, and a children's pool.

Room options

Sun Club Romantic Suite Bay View

1 King Bed | Sleeps 2

Sun Club Deluxe Romantic Suite Ocean Front

Sleeps 2

Deluxe Family Kids Garden View

Sleeps 4

Deluxe Partial Ocean View Double

Sleeps 4

Guest reviews for Sunscape Puerto Vallarta Resort & Spa All Inclusive

Everyone (38) Couples (5) Family (19)
3
Friends

The rooms were big which was nice. The bathrooms did need some work. There was no hot tub and the pool wasn’t as nice as others we have stayed at. The staff were great.

By on Nov 15, 2022

Review comment responded on Nov 16, 2022

Dear Hollie Rose, Thank you for taking the time to share your opinion about your experience at our hotel. On the other hand, we deeply regret that your experience with us was not completely satisfactory. Thank you for your feedback, as we want to work on our opportunities and be able to provide you with a much better experience the next time you visit us. We truly hope we can see you again and please do not hesitate on contacting us for anything you may need.Warmest Regards,

2
Everyone

This was a really disappointing hotel. It was extremely run down, and the restaurants are other services were really limited. There were always really long lines for everything. Overall it was a really bad hotel.

By on Nov 10, 2022

Review comment responded on Nov 10, 2022

Dear David, We truly regret to read that we did not fulfill your expectations with the services and attention provided. Allow me to let you know that your observations are constructive and motivate us to improve our services, as our priority, will always be our guest's satisfaction and comfort.We truly hope to have another opportunity to welcome you.Sincerely,

2
Everyone

By on Aug 1, 2022

3
Everyone

By on Jul 24, 2022

4
Family Friends

Love the entertainment/activities for the kids during day and shows for all ages at night

By on Apr 7, 2022

Review comment responded on Apr 13, 2022

Dear emily, First of all, let us thank you for your preference. We also want to thank you for taking the time to leave your nice comments about the entertainment activities of the resort and a detailed explanation regarding your recent staying with us at Sunscape Puerto Vallarta Resort & Spa. Please be assured that we have shared your kind comments, as a motivation to continue to work with passion, ensuring that our valued guests have a pleasant and memorable experience with us. It has been our pleasure to attend you in Sunscape Puerto Vallarta and we hope to see you again in your home away from home in a not distant future for another 'Sunsational' vacation. Best regards,

3
Family

The staff was great, the location was convenient and the pool and beach access were nice. The restaurant options were limited. The Italian restaurant had a strict dress code and they wouldn’t allow you to enter if you were wearing sandals. You’re staying at a beach resort and not being allowed to wear sandals to an on-site restaurant doesn’t make sense. The main or tiki taco restaurants don’t allow men to enter if they’re wearing tank tops, yet women can enter wearing them or even wearing swim suits with open cover ups, which also does make sense and seems to be a double standard. The other issue is that many guests save pool lounge chairs for hours without using them, and the resort allows this to happen . It results in many guests not having any place to sit. I don’t think anyone should be allowed to save chairs for more than 30 mins without using them. This would be a better experience for all the guests.

By on Jan 4, 2022

Review comment responded on Jan 13, 2022

Dear Jacqueline, First of all, we would like to thank you for choosing our hotel for your stay and for sharing this review about your holidays with us. All the comments from our guests are really important for us since feedback is always taken into consideration to improve and being able to offer our guests remarkable experiences. Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future as we will have more lounge chairs for our guests among other details. We look forward to welcoming you again in the near future for your next return. Kind regards!

3
Family

The food was not the best.

By on Dec 30, 2021

Review comment responded on Jan 3, 2022

Dear Jeanette, Although we sincerely regret reading that your stay at our resort fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated, our primary goal being to assure our guests feel comfortable and fully enjoy their visit. Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best Regards,

1
Everyone

La politica con los camstros del hotel

By on Dec 24, 2021

Review comment responded on Dec 27, 2021

Estimada Leticia, Gracias por su visita a Sunscape Puerto Vallarta, agradecemos tomarse el tiempo para transmitirnos sus observaciones con respecto a su estancia. Nos hubiera ayudado poder conocer su descontento durante su estancia para así poder hacer nuestro mayor esfuerzo por brindarle aún mejor servicio y doblegar esfuerzos con nuestro equipo. Dicho esto, esperamos contar con el honor de tenerle de vuelta en un futuro no muy lejano y así ofrecerle una experiencia a la altura de nuestros estándares. Cordialmente,

2
Family Family with small children Partner Couples

The hotel is old and outdated. Rooms need fixing. The food is absolutely horrible. From breakfast to lunch and dinner its all bad.

By on Dec 11, 2021

Review comment responded on Dec 14, 2021

Dear Juan, Thank you for staying with us and taking the time to share your last experience at our resort. Although, it is with regret that we read the comments about some issues you, unfortunately, experienced during your recent stay with us, and we hope you would accept our sincerest apologies. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kindest regards,

1
Family with small children

FOR ALL INCLUSIVE RESORT IT IS NOT THE GREATEST! FOOD WAS AWFUL WE HAD TO GO OUT MOST DAYS TO GET A DECENT MEAL BECAUSE WHAT THEY SERVED WAS AWFUL! OTHER THEN THAT IT WAS DECENT! ALCOHOLIC BEVERAGES WERE OK AGAIN NOT THE GREASTEST! I ONLY GOT THIS RESORT BECAUSE OF THE SMALL WATER PARK FOR MY CHILD. WHICH CLOSED DOWN TWO DAYS OUT OF THE 7 WE WERE THERE. ALSO IT WASN'T MONITORED VERY WELL. SO OLDER KIDS WOULD TAKE ADVANTAGE..I LOVED PUERTO VALLARTA BUT THIS RESORT SUCKED! NOT WORTH THE PRICE!

By on Jul 12, 2021

Review comment responded on Jul 21, 2021

Dear guest, We appreciate your time sharing your feedback and experiences following your recent visit here with us. It is with great sadness that we learn of an overall disappointing experience, for which we cannot but offer our sincerest apologies. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards,

Sunscape Puerto Vallarta Resort & Spa All Inclusive

Blvd Francisco Medina Ascencio Km 3.5, Puerto Vallarta, 48333
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