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Recent guest reviews

The mexican charm and authentic feel was very cute. Staff was very kind. Food was great. Did not like how we were not allowed to bring chikdren to thebal a csrt restaurant. My children are 10 and 8 and unlike all other all inclusives i stayed at after check out you cannot even use the pool til your flight arrives.

Great family friendly hotel

The food was terrible, the restaurant and snack bar hours were not people friendly. I was sick one day and sent my 15 y.o. daughter to front desk to ask for advil. They tried to sell her 10 tabletsfor $45 USD. they also charged me $20 USD for a towel that had hair color on it (they said we colored our hair there, we didnt). The housekeeper was amazing.

Variety of food. Beds- not clean maids entered my room 2times without permission. Asked staff questions regarding area nobody had answers. Waited for one hour for beach transportation and then the hotel told me no service for the day. Very Disappointed.

The website does not stipulate that the hotel is not at the beach only show pictures with beach chairs at the beach you need to either walk or take transportation to get to it.

Just not a lot of hot water, when showing but besides that everything was awesome!

Affordable and walking distance to many places. Felt very safe. The resort is really small and does not have many activities. The beach is not at the resort. The rooms are outdated and on need of an update. The bedding is not good. The restaurant food is really good and authentic. The private restaurant you have to make a reservation and is not worth it. It felt like a retirement home, all activities done by 10pm. If you want a party resort this is not for you.

Good location for the$$$$.

It was small.

Bad expirence

I love it I will come back perfect location excellent Servise Thank you

Hospitality, cleanness, friendliness. A special thanks to our favorite bartender Miguel, our waiter Margarito (I probably got his name wrong) and Erik our Bell Boy. Great staff.

Food and service was excellent! While the place isn’t fancy- the staff are wonderful. They take care of everything. The pool and the beach are great. Thank you to the hotel for taking such good care of your guests.

I like that it's small, has beach access and is clean

Blvd. Francisco Medina Ascencio 2699 Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Cruise Ship Terminal
  • Onsite dining
  • Outdoor pool
  • Spa services

Located in Hotel Zone within a short walk of Cruise Ship Terminal, Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is within a few miles (5 km) of other popular sights such as Malecon. This 155-room, 3.5-star property has 3 restaurants and a bar/lounge, along with an outdoor pool.


Dining

Enjoy the pool views at La Troje, one of 3 onsite restaurants. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

32-inch LED TVs come with digital channels. Other standard amenities include free local calls, safes, and free toiletries.


Property features

An outdoor pool, spa treatment rooms, and a terrace are featured at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive. Transportation is made easy with a free beach shuttle. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Other amenities at this all-inclusive property include a porter/bellhop and a garden.

Room options

Standard Room Two Double Beds

2 Double Beds | Sleeps 4

Standard Room King Bed

1 King Bed | Sleeps 2

Superior Room Two Double Beds

2 Double Beds | Sleeps 4

Standard Triple Room - with a double bed and a single bed

1 Queen Bed and 1 Twin Bed | Sleeps 3

Guest reviews for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Everyone (51) Couples (5) Family (11)
4
Family with small children

The mexican charm and authentic feel was very cute. Staff was very kind. Food was great. Did not like how we were not allowed to bring chikdren to thebal a csrt restaurant. My children are 10 and 8 and unlike all other all inclusives i stayed at after check out you cannot even use the pool til your flight arrives.

By on Jan 16, 2023

Review comment responded on Jan 19, 2023

Hola dear Bernadett:We are happy to know that you liked our facilities, food and staff service. We are sorry for the inconveniences about the a la carte restaurante, however since it has limited capacity, it's is only possible for adults. Thank you for sharing your experience, we really appreciate taking your time.

5
Family

Great family friendly hotel

By on Jan 9, 2023

Review comment responded on Jan 9, 2023

Hola Mr Robert: Thank you for your stay with us, and for sharing this nice review. We are very glad to know that you enjoyed our hotel. We hope to have you back soon.

3
Family

The food was terrible, the restaurant and snack bar hours were not people friendly. I was sick one day and sent my 15 y.o. daughter to front desk to ask for advil. They tried to sell her 10 tabletsfor $45 USD. they also charged me $20 USD for a towel that had hair color on it (they said we colored our hair there, we didnt). The housekeeper was amazing.

By on Oct 15, 2022

Review comment responded on Oct 18, 2022

Dear Tonya,We regret not having been able to meet your expectations, we appreciate your comments as they help us improve our service, with regard to tablets we do not have a Pharmacy, possibly I request it in the office and therefore the price, but personally I will follow up to your comments to know what happened.We hope you give us the opportunity to visit us again and to be able to change your opinion.

4
Everyone

By , from Hot Springs on Oct 2, 2022

3
Family

Variety of food. Beds- not clean maids entered my room 2times without permission. Asked staff questions regarding area nobody had answers. Waited for one hour for beach transportation and then the hotel told me no service for the day. Very Disappointed.

By on Sep 27, 2022

Review comment responded on Sep 29, 2022

Dear Avelina:We thank you in advance for the time you took to share your comments with us; I personally apologize for the lack of communication in which we have fallen; It would have been a great feedback to meet you and receive your opinion directly.At Hacienda Buenaventura Hotel & Mexican Charm we take your comments and evaluations very seriously, therefore, rest assured that we will speak with the staff that did not give you adequate attention and above all, we will emphasize continuity in the face of a request such as the from you.We are sorry that we did not meet your expectations, we offer you a sincere apology and we assure you that we will continue working to improve.To be honest:

2
Family

The website does not stipulate that the hotel is not at the beach only show pictures with beach chairs at the beach you need to either walk or take transportation to get to it.

By on Aug 5, 2022

Review comment responded on Aug 5, 2022

Dear Carlos: We appreciate in advance the time you took to share your comments with us; I personally apologize for the lack of communication in which we have fallen; It would have been a lot of feedback to know and receive your impressions directly. At Hacienda Buenaventura Hotel & Mexican Charm, we take your comments and evaluations very seriously, so be assured that we will talk to the staff that did not give you the correct attention and, above all, we will emphasize the continuity of a request like yours. We regret not having met your expectations, we offer you a sincere apology and we assure you that we will continue working to improve. Sincerely:

2
Everyone

By on Jul 10, 2022

4
Everyone

By on Jun 10, 2022

5
Everyone

By on Mar 10, 2022

5
Friends

Just not a lot of hot water, when showing but besides that everything was awesome!

By on Mar 4, 2022

Review comment responded on Mar 8, 2022

Dear Adriana Thank you very much for taking the time to leave your kind words and comments after your recent stay with us at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive. We are delighted that you have enjoyed all the details that we pride ourselves on offering our guests Your feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. we would like to assure you that your concerns will be addressed. We hope to have the pleasure of having you at home in the near future. Kind regards.

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL 48310
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