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Recent guest reviews

I love it I will come back perfect location excellent Servise Thank you

Hospitality, cleanness, friendliness. A special thanks to our favorite bartender Miguel, our waiter Margarito (I probably got his name wrong) and Erik our Bell Boy. Great staff.

Food and service was excellent! While the place isn’t fancy- the staff are wonderful. They take care of everything. The pool and the beach are great. Thank you to the hotel for taking such good care of your guests.

I like that it's small, has beach access and is clean

Great service and staff. Definitely will come back soon.

Staff provided excellent service. Hotel is outdated. Hotel is not on beach which site failed to inform.

This was my first time visiting PVR I was pleased with the service this resort provided, Ivan, Aldo, And Margarito provided good customer service and the other staff also. Will highly recommend this resort if you are visiting PVR.

Friendly, attentive and helpful staff. The food was delicious and the location was super convenient with plenty of things to do in the surrounding area.

the service here was excellent. had a few issues with my first room, but the staff (thanks Vanessa!) resolved them quickly and actually went above and beyond. i appreciated that the staff were really attentive. Most staff new lots of guests by name! I will def be going back!

We were very impressed with the service we received at hotel. All the staff were very nice and friendly. They gave us a very nice and relaxing vacation. Ivan and David who worked at the bar, were super nice. The hotel has a beautiful beach called Beach Club. It was 2 blocks from the hotel. The staff maintained the beach area and kept it very clean. We were very impressed. We would definitely recommend this hotel.

The only flaw is that the music during the day is too boring! They need to play upbeat music for guests...even the older crowd enjoys having fun!

My friends and I stayed at this location for spring break and we were amazed. The location is great. The bus stop to downtown Vallarta is a walking distance. There’s a general hospital across from the hotel and there’s also a supermarket in case you need an ATM or anything else around the corner from the hotel. The staff was super friendly and helpful. The bartender, Ivan, did an amazing job making refreshing drinks. Also, if you are celebrating your birthday they will make your day special, just make sure you let the front office know. The only downside is that the beach is a five minutes walking distance. They do offer rides to and from the beach. I would definitely stayed here again.

We loved that it felt like Mexico, loved the pool area and friendly helpful staff. The food was as expected for an all inclusive and we actually preferred the snackbar to the buffett. I have some mobility issues so I would have loved an elevator but we knew this beforehand. The only REAL concern we had was the mold smell in the room. I understand it's humid and an old building but it's concerning.

Terrible TERRIBLE TERRIBLE HORRIBLE HORRIBLE SAD SAD SAD RIDICULOUS INSANE NEVER AGAIN

our 2nd time we will be back Thank you for the friendly service The music goes to 10;00PM so if you are by the pool its going to keep you up

Blvd. Francisco Medina Ascencio 2699 Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Cruise Ship Terminal
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in North Hotel Zone within a short walk of Cruise Ship Terminal, Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is within a few miles (5 km) of other popular sights such as Bay of Banderas. This 3.5-star property has 155 rooms and welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy the pool views at La Troje, one of 3 onsite restaurants. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive's 155 rooms provide free local calls, free bottled water, and safes. 32-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Ironing boards, desks, and free toiletries are also available.


Property features

At Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive, guests enjoy a full-service spa, an outdoor pool, and a children's pool. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include free WiFi in public areas, a meeting room, and a computer station.

Room options

Standard Room Two Double Beds

2 Double Beds | Sleeps 4

Standard Room King Bed

1 King Bed | Sleeps 2

Superior Room Two Double Beds

2 Double Beds | Sleeps 4

Standard Triple Room - with a double bed and a single bed

1 Queen Bed and 1 Twin Bed | Sleeps 3

Guest reviews for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Everyone (45) Couples (18) Business (1) Family (7) Friends (3) Other (2)
5
Family with small children

I love it I will come back perfect location excellent Servise Thank you

By on Dec 23, 2019

Review comment responded on Dec 25, 2019

Thank you for the time you gave us to make these comments.

4
Everyone

By on Dec 15, 2019

Review comment responded on Dec 19, 2019

Gracias por su tiempo. Saludos

5
Family Family with small children Friends Family

Hospitality, cleanness, friendliness. A special thanks to our favorite bartender Miguel, our waiter Margarito (I probably got his name wrong) and Erik our Bell Boy. Great staff.

By on Dec 1, 2019

Review comment responded on Dec 8, 2019

Thanks for your visit We hope to visit us again soon

5
Family with small children

Food and service was excellent! While the place isn’t fancy- the staff are wonderful. They take care of everything. The pool and the beach are great. Thank you to the hotel for taking such good care of your guests.

By on Dec 1, 2019

Review comment responded on Dec 8, 2019

Thanks for your visit We would like to visit us soon It is a pleasure to serve you

4
Partner Couples

I like that it's small, has beach access and is clean

By on Oct 29, 2019

Review comment responded on Oct 29, 2019

Dear Guest, Thank you so much allowing our amazing staff take care of your vacation needs. We are happy to know that you enjoyed our facilities and services, as well as our staff´s attention towards making sure everything is very clean. We hope to host you once again in a near future, until then, we hope you have a wonderful fall season.

2
Everyone

By on Oct 2, 2019

Review comment responded on Oct 3, 2019

Dear Guest, Firstly, allow me to thank you for choosing our authentic Hacienda as the setting to your getaway. I am deeply worried as to what left you unsatisfied with your experience. It would be of great help to recieve further insight, whereas our entire staff strives day by day to surpass our guest´s expectations. We would love to know what we can do to earn those 3 missing stars. We hope to be considered during the time in your day to recieve an email or messae through this platform to be more aware of your vacation experience. I thank you once again, and look forward to hearing from you. Until then, have a beautiful Fall Season.

5
Family with small children

Great service and staff. Definitely will come back soon.

By on Sep 13, 2019

Review comment responded on Sep 13, 2019

Dear Guest, Thank you so much for choosing us as your hosts and for sharing your experience! We can´t wait to have you back, please contact us prior to your arrival if you are celebrating anything special or have any requests. See you very soon!

3
Family with small children

Staff provided excellent service. Hotel is outdated. Hotel is not on beach which site failed to inform.

By on Jul 1, 2019

Review comment responded on Jul 13, 2019

Dear Guest, Thank you for highlighting our staff´s amazing service, they truely work day by day to make sure our guests feel pampered. Our Hotel is not beach front, as you mention, however our Beach Club is more equiped than beach front properties, with ver 70 lounge chairs, 35 umbrellas, beach volleyball court, bar and snack bar! We hope you were able to enjoy all our facilites, we hope to see you very soon!

5
Partner Couples

This was my first time visiting PVR I was pleased with the service this resort provided, Ivan, Aldo, And Margarito provided good customer service and the other staff also. Will highly recommend this resort if you are visiting PVR.

By on Jun 28, 2019

Review comment responded on Jul 8, 2019

Dear Guest, We are proud to have selected as your hosts during your first visit to Puerto Vallarta. Thank you so much for your selection and for your recommendations. Once again thank you, we cannot wait to see you again!

5
Everyone

By on Jun 24, 2019

Review comment responded on Jun 25, 2019

Thank you so much for choosing Hacienda Buenaventura as the setting to your vacation! We are thrilled to know that you had a happy stay, we hope your memories entice you to return very soon.

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL 48310
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