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Recent guest reviews

Great service and staff. Definitely will come back soon.

Staff provided excellent service. Hotel is outdated. Hotel is not on beach which site failed to inform.

This was my first time visiting PVR I was pleased with the service this resort provided, Ivan, Aldo, And Margarito provided good customer service and the other staff also. Will highly recommend this resort if you are visiting PVR.

Friendly, attentive and helpful staff. The food was delicious and the location was super convenient with plenty of things to do in the surrounding area.

the service here was excellent. had a few issues with my first room, but the staff (thanks Vanessa!) resolved them quickly and actually went above and beyond. i appreciated that the staff were really attentive. Most staff new lots of guests by name! I will def be going back!

We were very impressed with the service we received at hotel. All the staff were very nice and friendly. They gave us a very nice and relaxing vacation. Ivan and David who worked at the bar, were super nice. The hotel has a beautiful beach called Beach Club. It was 2 blocks from the hotel. The staff maintained the beach area and kept it very clean. We were very impressed. We would definitely recommend this hotel.

The only flaw is that the music during the day is too boring! They need to play upbeat music for guests...even the older crowd enjoys having fun!

My friends and I stayed at this location for spring break and we were amazed. The location is great. The bus stop to downtown Vallarta is a walking distance. There’s a general hospital across from the hotel and there’s also a supermarket in case you need an ATM or anything else around the corner from the hotel. The staff was super friendly and helpful. The bartender, Ivan, did an amazing job making refreshing drinks. Also, if you are celebrating your birthday they will make your day special, just make sure you let the front office know. The only downside is that the beach is a five minutes walking distance. They do offer rides to and from the beach. I would definitely stayed here again.

We loved that it felt like Mexico, loved the pool area and friendly helpful staff. The food was as expected for an all inclusive and we actually preferred the snackbar to the buffett. I have some mobility issues so I would have loved an elevator but we knew this beforehand. The only REAL concern we had was the mold smell in the room. I understand it's humid and an old building but it's concerning.

Terrible TERRIBLE TERRIBLE HORRIBLE HORRIBLE SAD SAD SAD RIDICULOUS INSANE NEVER AGAIN

our 2nd time we will be back Thank you for the friendly service The music goes to 10;00PM so if you are by the pool its going to keep you up

The hotel is older and the rooms reflect that, but the staff, food and amenities are excellent. We would definitely recommend and go back to this property.

First time we ever rented this place was awesome that was a year ago now down 100% Food totally change same thing over and over service at the bar is very sad you cannot get service at the pool I brought with me 16 people and I’m sorry I did

Staff very friendly and helpful. Overall had a wonderful time.

Great staff, very friendly and quick to help with any need.

Really great budget resort. Loved the staff. Obviously the place was a bit older but it wasn't super busy and the food was adequate. Pool and grounds were nicer than expected. Beach was a 5 min walk but there was a bar, restrooms and chairs specifically for guests of the hotel. Wasn't a lot of places to walk to from the hotel. Overall liked it.

Really nice hotel...I would definitely stay there again

Blvd. Francisco Medina Ascencio 2699 Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Cruise Ship Terminal
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Cruise Ship Terminal is a short stroll from Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive, and other popular attractions like Bay of Banderas are within a few miles (5 km). This 155-room, 3.5-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11 AM. There are ample dining options with 3 onsite restaurants, including La Troje, which has pool views. Quench your thirst with a drink at the bar/lounge.


Rooms

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive's 155 rooms are air-conditioned and provide free bottled water, safes, and phones. Guests can expect free WiFi and 32-inch LED TVs with digital channels. Ironing boards, desks, and free toiletries are also available.


Property features

Guests of Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive enjoy a full-service spa, an outdoor pool, and a children's pool. You can put free extended parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this beach property include free WiFi in public areas, a meeting room, and a computer station.

Room options

Superior Room King Bed

King 1 | Sleeps 2

Standard Room Two Double Beds

Full 2 | Sleeps 4

Superior Room Two Double Beds

Full 2 | Sleeps 4

Standard Room Double bed - Single bed

Queen 1 | Sleeps 3

Guest reviews for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Everyone (43) Couples (17) Business (1) Family (5) Friends (3) Other (2)
2
Everyone

By on Oct 2, 2019

Review comment responded on Oct 3, 2019

Dear Guest, Firstly, allow me to thank you for choosing our authentic Hacienda as the setting to your getaway. I am deeply worried as to what left you unsatisfied with your experience. It would be of great help to recieve further insight, whereas our entire staff strives day by day to surpass our guest´s expectations. We would love to know what we can do to earn those 3 missing stars. We hope to be considered during the time in your day to recieve an email or messae through this platform to be more aware of your vacation experience. I thank you once again, and look forward to hearing from you. Until then, have a beautiful Fall Season.

5
Family with small children

Great service and staff. Definitely will come back soon.

By on Sep 13, 2019

Review comment responded on Sep 13, 2019

Dear Guest, Thank you so much for choosing us as your hosts and for sharing your experience! We can´t wait to have you back, please contact us prior to your arrival if you are celebrating anything special or have any requests. See you very soon!

3
Family with small children

Staff provided excellent service. Hotel is outdated. Hotel is not on beach which site failed to inform.

By on Jul 1, 2019

Review comment responded on Jul 13, 2019

Dear Guest, Thank you for highlighting our staff´s amazing service, they truely work day by day to make sure our guests feel pampered. Our Hotel is not beach front, as you mention, however our Beach Club is more equiped than beach front properties, with ver 70 lounge chairs, 35 umbrellas, beach volleyball court, bar and snack bar! We hope you were able to enjoy all our facilites, we hope to see you very soon!

5
Partner Couples

This was my first time visiting PVR I was pleased with the service this resort provided, Ivan, Aldo, And Margarito provided good customer service and the other staff also. Will highly recommend this resort if you are visiting PVR.

By on Jun 28, 2019

Review comment responded on Jul 8, 2019

Dear Guest, We are proud to have selected as your hosts during your first visit to Puerto Vallarta. Thank you so much for your selection and for your recommendations. Once again thank you, we cannot wait to see you again!

5
Everyone

By on Jun 24, 2019

Review comment responded on Jun 25, 2019

Thank you so much for choosing Hacienda Buenaventura as the setting to your vacation! We are thrilled to know that you had a happy stay, we hope your memories entice you to return very soon.

5
Partner Couples

Friendly, attentive and helpful staff. The food was delicious and the location was super convenient with plenty of things to do in the surrounding area.

By on Jun 6, 2019

Review comment responded on Jun 7, 2019

Dear Guest, Thank you for selecting our Hacienda as the setting to your vacation. We are absolutely thrilled to know that you enjoyed your stay. We hope to be considered for your next vacation in beautiful Puerto Vallarta. Kind Redards,

5
Everyone

the service here was excellent. had a few issues with my first room, but the staff (thanks Vanessa!) resolved them quickly and actually went above and beyond. i appreciated that the staff were really attentive. Most staff new lots of guests by name! I will def be going back!

By on May 17, 2019

Review comment responded on May 20, 2019

Dearest Guest, Thank you so much for selecting our Hacienda as the setting to you sunfilled vacation! It was an absolute pleasure to assist you. It thrills us to know that you are planning a return visit, this way you will be a complete part of our Hacienda Family, as all our returning guests! Please feel free to email me prior to your arrival and I will make sure you have a room perfect for your needs and comfort! Until then, please receive our warmest greetings!

5
Families Family with small children

We were very impressed with the service we received at hotel. All the staff were very nice and friendly. They gave us a very nice and relaxing vacation. Ivan and David who worked at the bar, were super nice. The hotel has a beautiful beach called Beach Club. It was 2 blocks from the hotel. The staff maintained the beach area and kept it very clean. We were very impressed. We would definitely recommend this hotel.

By on Apr 24, 2019

Review comment responded on May 18, 2019

Dear Guest, It is a true honor to have been selected as the hosts to your beautiful Mexico getaway. We are so glad that our Hacienda Charm as well as our friendly staff, including the amazing Ivan and David, left you with a great impression! We hope to have the pleasure of hosting you in a near future, until then, our best wishes for this Spring Season!

4
Partner Couples

The only flaw is that the music during the day is too boring! They need to play upbeat music for guests...even the older crowd enjoys having fun!

By on Apr 13, 2019

Review comment responded on Apr 14, 2019

Allow me to thank you for deciding on Hacienda Buenaventura as the beautiful setting for your vacation. We are happy to know that your overall experience was an excellent one! Your observations is very important to us, we will find a way to make sure all our guests enjoy their time in our Hacienda. We hope you memories of this occasion inspire you to return to our charming hideaway in Puerto Vallarta, I can assure we will earn a 5 out of rating with all th up and coming changes. Until then, have an excellent spring!

5
Friends

My friends and I stayed at this location for spring break and we were amazed. The location is great. The bus stop to downtown Vallarta is a walking distance. There’s a general hospital across from the hotel and there’s also a supermarket in case you need an ATM or anything else around the corner from the hotel. The staff was super friendly and helpful. The bartender, Ivan, did an amazing job making refreshing drinks. Also, if you are celebrating your birthday they will make your day special, just make sure you let the front office know. The only downside is that the beach is a five minutes walking distance. They do offer rides to and from the beach. I would definitely stayed here again.

By on Mar 31, 2019

Review comment responded on Apr 7, 2019

Dear Guest, Allow me to thank you, for deciding on Hacienda Buenaventura as the beautiful setting for your Spring Break and your birthday. We are excited to learn that our service amazed you and Ivan made such a great impact on your vacation experience. Nothing makes us happier than knowing that the vivid memories of this occasion inspired you to return to our tropical oasis and pamper yourselves some more with all that we have in store for you. Until then, we continue to place ourselves at your service for all your requests, see you soon. Thank you!

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL 48310
url importing https://www.orbitz.com/Puerto-Vallarta-Hotels-Hacienda-Buenaventura-Hotel-&-Mexican-Charm---All-Inclusive.h16380-p2.Hotel-Reviews