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Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

3.0 out of 5.0

Recent guest reviews

Family friendly hotel in a great location !ten minutes from downtown made it very convenient , although we didn't really have to leave. all the food was delicious and the staff was so friendly and welcoming . Especially Vanessa ! She showed us around and filled us in on all the hotel amenities so we could make the most out of our stay . I Look forward to going back! Thank you staff at Hacienda Buenaventura ! We enjoyed our stay!

Hotel is ok the "3" restaurants is really one restaurant with 2 snack bars. Restaurant is buffet only with limited choices. The hotel could be a really nice place with a few "tweaks" in the service/amenities. Still had a really nice time and the staff is very friendly.

This place was excellent!! The staff are wonderful, so friendly, all speak English. Food was delicious, drinks are good. Loved my entire experience here!

They tried to tell us we had to do a timeshare presentation but I showed them our booking that did not show anything about a time share. The room we were in was nice and spacious but it was very noisy at night unto after 11 pm. We typically go to bed early so this is very inconvenient for us. By the pool they had a live band one night and karaoke another night. We had to leave the hotel by 5 am for our flight so we did not get much sleep that night. It sounded like the music was right in our room. When we checked in, they had just painted our room so we had horrible fumes. The food was typical buffet cruise ship type food and not at all Mexican. Even poolside they served hamburgers. I felt like we got none of the flavors of Mexico while there.

I recently stayed at the Hacienda Buenaventura with my boyfriend and three of our friends. We had a great time and really enjoyed ourselves. The staff was very friendly and wanted you to have a good time. The weekend dinners were the best because they each had a different theme, outdoor dining, and entertainment to follow. The rooms were spacious, had comfortable beds, great A/C, but could use some updating. They had a good selection of alcohol, but were definitely modest with their pours. Some of the bartenders would seem annoyed if you asked for a double or a slightly stronger drink. The beach club was a short walk away, but not bad at all. Had a good amount of chairs and umbrellas for lounging. It closed at 6pm each night and I thought it could stay open later since there were still a lot of people on the beach after 6pm. After dinner and the entertainment there is only one bar open for the rest of the night, which is quite small. There is nightlife nearby, if you're into that. I also enjoyed a 50 minuted deep tissue massage at the spa. Overall, my friends and I had a really great time staying here. If you're looking for a smaller, low-key resort on a budget then this is the place for you.

The hotel is only 2 blocks from the beach food and staff amazing the only thing is that is by a main Street in his busy all the time

Started off rocky because of room situation, but they were able to clear it up perfectly and we had a great time there. Everyone was super nice and willing to help you.

Hotel staff is really good, two blocks from the beach and beautiful city

Not a huge fancy hotel but small and easy to navigate and had everything we needed. Food was good enough. The had entertainment at night. (Only thing that was bad was the night we wanted to go in early (9pm) we could hear the music loud and clear til 11pm. Maid skipped us one day but we called and they fixed it. I wou stay here again. Hell of a place for the price. We like to go out and do things so hotel was perfect for us and it was clean.

Property needs a lot of maintenance, water was shut off multiple times during our stay. Decor is dated.

The staff was very friendly and helpful. The food was excellent. The beach was nice and the staff friendly.

Excellent service good food but my room has some problems

the place was uncomfortable, But great location. The staff was not going to let us check in without a printed copy of hotel reservation. So, we had to sit there for over an hour not sure where to go and what to. (first time there, fresh off the plane).The pool bar was pretty expensive for a not-so-great hotel. all in all, you get what you paid for at this place.

Good enough for the money you pay. The location is good as there are sopping mall and a huge supermarket nearby.

Hotel and location was AMAZING my only negative is the food, it was ok, not plentiful and lacked variety. It was on of the cheapest all inclusive and you do get what you pay for. Staff are amazing, friendly and the location of the hotel was IT for me, so close to everything downtown.

Hacienda is a great little Mexican Hotel. It is not the Hilton, nor the Marriott nor an American hotel in Mexico...it is a Mexican hotel, full of culture, wonderful staff and ambiance. The location is just steps away from the Maritime Marina (cruise terminal), Wal-Mart, Sorianna, massages, Liverpool Shopping Center and a bus stop, so that getting into town is easy and inexpensive. Though the hotel is 2 blocks from the beach, their beach club is very nice, with snacks, drinks, beach chairs and a wonderful beach (Playa de Oro). One can walk into town on the beach, or walk to the cruise terminal and observe. I have stayed at Hacienda many times and love the people. The rooms are clean, neat and it is a wonderful bargain for the price.

At first when we arrived, the hotel did not have the reservation in their system. I had to call you'll to get it fixed. Then the pictures shown on your website for the hotel where misleading. I was expecting much more due to the pictures. Overall the stay at the hotel was average. I will look for a better hotel next time.

If you go to Mexico to soak up the culture, meet Mexican people, eat food that the locals often eat at home and drink local brands of alcohol, beer, wine, then this is the place for you. The hotel is not new and has the ambiance of an older Mexican place...iguanas in the courtyard, beds on concrete pads, balcony doors that may not close exactly right, tile everywhere, built in shelves, etc. in the closets, no elevator, but to me those are not negatives, they are part of the ambiance. The hotel is spotless, the staff members are friendly and wonderful and will go out of their way to make sure your stay is enjoyable. The pool area/courtyard is beautiful and the beach club (@ two blocks away) is clean, neat and well located on Playa de Oro. snacks and drinks are available there along with bathroom facilities, beach loungers and palaypas. Expect to see/meet mostly Mexican people at this hotel and their beach club...instant immersion into a family oriented culture. I have been staying at Hacienda for years and intend to continue. ask for a suite if one is available...huge bathroom and closet areas.

While I love Hacienda and have stayed there many times, I would be the first to admit it is not for many folks, particularly Americans or Canadians that are used to Hilton, Marriott, Sheraton, etc. Hacienda is not on the beach, but is a short 2 block walk to Playa de Oro, which is a busy, but not downtown beach in Puerto Vallarta. The hotel has a nice beach bar with drinks, snacks, bathrooms, shower, chairs, etc. The hotel is located on the bus line and is a 15-20 minute bus ride from town. It is 2-3 blocks from the Maritime Marina, Wal-Mart, Soriana and two upscale shopping centers. It is a typical Mexican courtyard hotel with a beautiful older pool, a family of iguanas, decent to very good food/drinks and a warm, friendly staff, many who have worked there for several years. The rooms are clean, but very local in flavor with doors that do not always close firmly to the balcony, concrete night stands and huge built in closets/shelves. The tile is old but beautiful, as are the paths through the courtyard and the hallways. It is a wonderful/ fairly inexpensive experience for good travelers who want local culture. After years of going to PV, Hacienda along with another local hotel downtown are my favorite hotels. After you arrive, ask for an upgrade to a suite if one is available....huge bathroom!!!

This is the first time I've ever written a review about a hotel, but I felt it was my duty to warn future tourist not to go to this hotel. It's so sad to look forward to a vacation and plan it meticulously and hope you are getting away for some much needed R and R. When you check in you have no one who offers to help you take your bags. They just handed me a real key that if lost could cost you $25 to $50 to replace. The real problem was the fact that I felt like I was in a frat house instead of a hotel. The hotel was filled with 20 to 25 year old's drinking and partying around the hotel until 5 am in the morning. The food was very limited and the drinks were watered down. Gosh this place was awful!! I'm to upset to continue.

Blvd. Francisco Medina Ascencio 2699 Puerto Vallarta JAL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive places you within 3 miles (5 km) of popular attractions like Malecon and Bay of Banderas. This 3-star resort has 3 restaurants along with a full-service spa and an outdoor pool. Centrally located in Puerto Vallarta, the resort is also a short walk from Cruise Ship Terminal and La Isla.


Dining

Start your day off right with a free buffet breakfast. There are ample dining options with 3 onsite restaurants, including La Troje, which has pool views. Quench your thirst with a drink at the bar/lounge.


Rooms

All air-conditioned rooms provide free bottled water, safes, and phones. Guests can expect free WiFi and 32-inch LED TVs with digital channels. Ironing boards, desks, and free toiletries are also available.


Property features

Guests of Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive enjoy a full-service spa, an outdoor pool, and a children's pool. You can put free offsite parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa resort include a spa tub, free WiFi in public areas, and a business center.

Room options

Standard Double Room

Full 2 | Sleeps 4

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

Standard Triple Room

Queen 1 | Sleeps 3

Superior Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Everyone (12) Couples (13) Business (1) Family (3) Other (2) Friends (3)
5

so happy we chose hacienda buenaventura !

Everyone

Family friendly hotel in a great location !ten minutes from downtown made it very convenient , although we didn't really have to leave. all the food was delicious and the staff was so friendly and welcoming . Especially Vanessa ! She showed us around and filled us in on all the hotel amenities so we could make the most out of our stay . I Look forward to going back! Thank you staff at Hacienda Buenaventura ! We enjoyed our stay!

By , from california on Jul 14, 2017

Review comment responded on Jul 17, 2017

Dear guest Many thanks for your excellent comment and opinion, we are pleased that you have enjoyed our delicious food, facilities and the warmth of our team especially Vanessa, we invite you to return to our beautiful Hacienda

2
Everyone

Hotel is ok the "3" restaurants is really one restaurant with 2 snack bars. Restaurant is buffet only with limited choices. The hotel could be a really nice place with a few "tweaks" in the service/amenities. Still had a really nice time and the staff is very friendly.

By on Jul 5, 2017

Review comment responded on Jul 16, 2017

Dear guest We appreciate your opinion and suggestions, as a 3 star hotel we have a variance above our competition in the same category, we also have our Restaurant a Sabore de Mexico, which serves a la carte dinners and the variety of theme nights, such as Mexican dinner , BBQ dinner and 2 Snack centers, we are always improving our inslations and services to satisfy our guests.

5

great resort!

Everyone

This place was excellent!! The staff are wonderful, so friendly, all speak English. Food was delicious, drinks are good. Loved my entire experience here!

By , from S. on Jun 4, 2017

Review comment responded on Jun 11, 2017

Dear Leenda We are pleased to see an excellent opinion of your vacation experience in our beautiful Hacienda, the warmth and quality of our staff are the most valuable to offer our guests, we invite you to return to our beautiful Hacienda, beautiful photos.

3

great pool, nice rooms but very noisy

Everyone

They tried to tell us we had to do a timeshare presentation but I showed them our booking that did not show anything about a time share. The room we were in was nice and spacious but it was very noisy at night unto after 11 pm. We typically go to bed early so this is very inconvenient for us. By the pool they had a live band one night and karaoke another night. We had to leave the hotel by 5 am for our flight so we did not get much sleep that night. It sounded like the music was right in our room. When we checked in, they had just painted our room so we had horrible fumes. The food was typical buffet cruise ship type food and not at all Mexican. Even poolside they served hamburgers. I felt like we got none of the flavors of Mexico while there.

By , from Elkhart, IN on Mar 24, 2017

Review comment responded on Mar 26, 2017

Dear Michelle Thank you for your comment, we did not have the rest you hoped for, we tried to have a balance between rest and entertainment that is until 10:30 pm for all our guests, we know that our food in Mexico is now the cultural heritage of the Humanity for its diversity, elaboration and variety of ingredients but still many guests want to have fast food and that is to your liking, We wish we could have the opportunity to assist you in your next visit to Puerto Vallarta. Best Regards

4

nice easy going hotel

Everyone

I recently stayed at the Hacienda Buenaventura with my boyfriend and three of our friends. We had a great time and really enjoyed ourselves. The staff was very friendly and wanted you to have a good time. The weekend dinners were the best because they each had a different theme, outdoor dining, and entertainment to follow. The rooms were spacious, had comfortable beds, great A/C, but could use some updating. They had a good selection of alcohol, but were definitely modest with their pours. Some of the bartenders would seem annoyed if you asked for a double or a slightly stronger drink. The beach club was a short walk away, but not bad at all. Had a good amount of chairs and umbrellas for lounging. It closed at 6pm each night and I thought it could stay open later since there were still a lot of people on the beach after 6pm. After dinner and the entertainment there is only one bar open for the rest of the night, which is quite small. There is nightlife nearby, if you're into that. I also enjoyed a 50 minuted deep tissue massage at the spa. Overall, my friends and I had a really great time staying here. If you're looking for a smaller, low-key resort on a budget then this is the place for you.

By , from Boston on Mar 22, 2017

Review comment responded on Mar 25, 2017

Dear Adam Thank you for sharing your very good vacation experience in our beautiful Hacienda, our commitment is to provide quality services and a rest and security environment for all our guests, we are initiating the renovation of our rooms and other areas for the convenience of our guests. We hope to see you again on your next trip to Puerto Vallarta.

4
Everyone

Started off rocky because of room situation, but they were able to clear it up perfectly and we had a great time there. Everyone was super nice and willing to help you.

By on Mar 15, 2017

Review comment responded on Mar 18, 2017

Dear guest. Thank you for your time to share your vacation experience with our readers, our commitment is to do everything possible because our guests have an excellent stay, we want to see you again on your next trip to Puerto Vallarta.

5

wonderful food

Everyone

Hotel staff is really good, two blocks from the beach and beautiful city

By , from north carolina on Mar 12, 2017

Review comment responded on Mar 15, 2017

Dear Sebas Thank you very much for your excellent opinion about your holidays in our beautiful Hacienda, the commitment of all our work team is to give a warm service to all our guests. We thank you for your visit and we look forward to your next trip to our beautiful Puerto Vallarta

5

hotel had everything we needed. friendly staff.

Everyone

Not a huge fancy hotel but small and easy to navigate and had everything we needed. Food was good enough. The had entertainment at night. (Only thing that was bad was the night we wanted to go in early (9pm) we could hear the music loud and clear til 11pm. Maid skipped us one day but we called and they fixed it. I wou stay here again. Hell of a place for the price. We like to go out and do things so hotel was perfect for us and it was clean.

By on Mar 6, 2017

Review comment responded on Mar 8, 2017

Dear guest. Thank you for sharing your great vacation experience in our beautiful hacienda, our commitment to all our guests is to provide all our services with warmth and quality. We wish to be able to assist you again in your next trip to Puerto Vallarta.

3

a little run down

Everyone

Property needs a lot of maintenance, water was shut off multiple times during our stay. Decor is dated.

By , from San Francisco on Feb 18, 2017

Review comment responded on Feb 19, 2017

Hi Jimmy We appreciate your comments, we are initiating the renovation of rooms keeping the tradition of our hacienda, the opinions of our guests help us to improve our service and facilities every day.

4

hotel review

Everyone

The staff was very friendly and helpful. The food was excellent. The beach was nice and the staff friendly.

By on Jan 23, 2017

Review comment responded on Jan 26, 2017

Dear guest, all the staff appreciate your comments with which we can improve every day. It is satisfactory that you have had a pleasant stay in our hotel and we hope to serve you again in our next visit to our beautiful Puerto Vallarta.