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Hacienda Buenaventura Hotel & Mexican Charm

4.0 star property
Beach hotel with outdoor pool, near Cruise Ship Terminal

Choose dates to view prices

Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Exterior detail
Reception
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Free beach shuttle, sun loungers, beach umbrellas
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, La Isla
    ‪5 min walk‬
  • Place, Cruise Ship Terminal
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Superior Room Two Double Beds

8.4 out of 10
Very good
(25 reviews)
  • Garden view
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Double Room Standard

  • 376 sq ft
  • Sleeps 3

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

7.4 out of 10
Good
(8 reviews)
  • 376 sq ft
  • Sleeps 4

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

  • 376 sq ft
  • Sleeps 2

View all photos for Room Superior with Garden View

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 473 sq ft
  • Sleeps 2

View all photos for Standard King

Standard King | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard King

8.0 out of 10
Very good
(48 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard Triple Room - with a double bed

8.0 out of 10
Very good
(34 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King Bed

Superior King Bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Superior King Bed

7.6 out of 10
Good
(16 reviews)
  • Garden view
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Garden View

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 473 sq ft
  • Sleeps 4

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard Room Two Double Beds

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Puerto Vallarta

Located in Hotel Zone, Hacienda Buenaventura Hotel & Mexican Charm is within a 5-minute walk of Bay of Banderas and within 15 minutes of other popular attractions like Cruise Ship Terminal. This 155-room, 4-star hotel has 3 restaurants and a bar/lounge, along with an outdoor pool.

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.2 miles
  • La Isla - 5 min walk - 0.3 miles
  • Puerto Mágico - 5 min walk - 0.3 miles
  • Cruise Ship Terminal - 9 min walk - 0.5 miles
  • Plaza Caracol - 14 min walk - 0.8 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Talavera - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Le Delice - ‬6 min walk
  • ‪McCarthy’s - ‬5 min walk
  • ‪Seafire Restaurant - ‬7 min walk

About this property

Hacienda Buenaventura Hotel & Mexican Charm

Beach hotel with outdoor pool, near Cruise Ship Terminal
At Hacienda Buenaventura Hotel & Mexican Charm, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. Transportation is made easy with a free beach shuttle. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include meeting rooms, a terrace, and laundry facilities.
32-inch LED TVs come with digital channels. Beds sport down comforters and bathrooms offer free toiletries. Other standard amenities include free local calls, safes, and ironing boards.
An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 6 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Frequently asked questions

Will I find all-inclusive rate plans at Hacienda Buenaventura Hotel & Mexican Charm?

Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Hacienda Buenaventura Hotel & Mexican Charm?

As of Feb 17, 2026, prices found for a 1-night stay for 2 adults at Hacienda Buenaventura Hotel & Mexican Charm on Mar 4, 2026 start from $167.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hacienda Buenaventura Hotel & Mexican Charm?

Hacienda Buenaventura Hotel & Mexican Charm provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What's there to do around Hacienda Buenaventura Hotel & Mexican Charm?

This hotel is situated in Hotel Zone within a 10-minute walk of Cruise Ship Terminal and Bay of Banderas. You'll also find Malecon and Playa de los Muertos within a short drive.

Is parking available on site at Hacienda Buenaventura Hotel & Mexican Charm?

No, this hotel doesn't offer parking.

Is a spa located at Hacienda Buenaventura Hotel & Mexican Charm?

Spa services at the hotel include deep-tissue massages, hot stone massages, and reflexology.

Does Hacienda Buenaventura Hotel & Mexican Charm have a casino?

No, Hacienda Buenaventura Hotel & Mexican Charm doesn't have a casino.

Will I find an indoor pool at Hacienda Buenaventura Hotel & Mexican Charm?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hacienda Buenaventura Hotel & Mexican Charm a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at Hacienda Buenaventura Hotel & Mexican Charm?

No, there isn't a spa tub at this hotel.

Does Hacienda Buenaventura Hotel & Mexican Charm feature a restaurant that includes a breakfast menu?

Yes, Hacienda Buenaventura Hotel & Mexican Charm has 3 restaurants, and serves breakfast for a surcharge.

Will Hacienda Buenaventura Hotel & Mexican Charm allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hacienda Buenaventura Hotel & Mexican Charm.

Does Hacienda Buenaventura Hotel & Mexican Charm have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hacienda Buenaventura Hotel & Mexican Charm?

The closest major airport to Hacienda Buenaventura Hotel & Mexican Charm is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 3.7 mi away (12 minutes by car).

Are there rooms with balconies at Hacienda Buenaventura Hotel & Mexican Charm?

Yes, some guestrooms at Hacienda Buenaventura Hotel & Mexican Charm offer a furnished balcony and may feature garden views.

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 417 out of 1012 reviews
Rating 8 - Good. 277 out of 1012 reviews
Rating 6 - Okay. 154 out of 1012 reviews
Rating 4 - Poor. 92 out of 1012 reviews
Rating 2 - Terrible. 72 out of 1012 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

DIANA GABRIELA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The "Mexican Charm" in the hotel name is accurate and we enjoyed it very much. Good location close to beach, nice room with comfy beds and pillows. Super-friendly staff. Highly recommended!
Stayed 5 nights in Jan 2026

6/10 Okay

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s old. So. “Traditional”. The “timeshare” type presentation is a thing. So decide for yourself. Communication isn’t the best. We asked for late check out a few times and then was told no and then when we went to check out at noon they said “ you can stay in one room (we had two) until one”. Let’s all be on the same page. It’s frustrating.
Stayed 5 nights in Nov 2025

8/10 Good

Sheldon R

Liked: Cleanliness
Its a 3 star resort with a 10 star staff. The people made my stay!!!!
Stayed 6 nights in Nov 2025

4/10 Poor

Shari-Lee, Port Alberni

Traveled with family
Disliked: Amenities, property conditions & facilities
First room was on 3 rd floor, with no wifi. Second room had the worst mold smell ever, plus shower drain was clogged and flooded the room, the safe was broken and the AC cut out They charged me an extra $450. USD to move to another room 3rd room was nicer. Food was recycled , if we had it one night we ate it incorporated into other dishes for a couple days after. The beach was awful, a small strip down an ally where you are accosted by at least 30 different venders, the water was so rough there I tried to swim, got knocked down and couldn’t get back up without two strangers help The pool was ok first thing in the morning but by noon it was a human cess pool, crap that looked like vomit floating on the surface and when we swam clumps of human hair would get caught up in our fingers, just GROSS! I’m typing on my iPad but I am going to complain to Expedia.ca and I have pics on my phone to back it up. Also False advertising, was told there’s a games room with pool table etc. NOT, also a weight/ exercise room …does not exist, it’s a lie, I am so disappointed, this was a very important trip and it was ruined by a shoddy outdated dilapidated place. The final straw was the last day, I had a put in a request the night before for a porter to help with our bags…we waited and waited , finally struggled with them ourselves ( two little old ladies) up and down stairs etc…. Terrible service, would Never recommend to anyone I liked.
Stayed 15 nights in Oct 2025

4/10 Poor

Maria

Stayed 1 night in Nov 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
The Room was clean but very noisy until 11 pm WiFi is weak in the rooms. They refilled the liquor bottles and I suspect water added. They reuse the plastic drink cups and I saw the staff giving the a quick rinse. Bring your own cup. Food was okay. Overall for the price it wasn’t bad. Staff was excellent
Stayed 4 nights in Nov 2025

10/10 Excellent

Oleksandra

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so nice there, the garden is beautiful, I loved this place! Lots of Mexican families staying there so the stuff speaks mostly Spanish, be prepared to use lots of google translator if your requests are complex. Highly recommend this place if you’re looking for something affordable and want to experience an authentic Mexican hacienda.
Stayed 6 nights in Nov 2025

10/10 Excellent

Bindhu

Liked: Cleanliness, amenities
The place
Stayed 4 nights in Nov 2025

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly
Stayed 3 nights in Nov 2025

10/10 Excellent

Terese

Traveled with family
Liked: Cleanliness, amenities
The staff are awesome! Very helpful. I had just had surgery and couldn't shower so they moved us to a room with a tub. The AC wasn't working properly in the first room but worked wein the second room. All staff were friendly, courteous, and helping.
Stayed 10 nights in Oct 2025

10/10 Excellent

Jason

Stayed 3 nights in Nov 2025

2/10 Terrible

Xiomara

Traveled with family
Disliked: Amenities
The hotel had a cute ambiance. however; it was not on the beach and there was no gym It was very disappointing. The food was awful the first day of arrival. The staff were nice.
Stayed 6 nights in Oct 2025

6/10 Okay

Donna

Traveled with partner
Disliked: Amenities
Room air conditioning was very poor. They did offer another room which had a cockroach bug in it! Gross. Food was disappointing. Not much variety. Drinks all tasted weird. Only beer and juice was normal. We stayed 2 days and that was more than enough. The property is beautiful though. Well manicured and quaint.
Stayed 2 nights in Oct 2025

10/10 Excellent

stephanie

Traveled with group
Excellent location /pool and experience
Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Stayed 3 nights in Oct 2025

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had stayed at this hotel before and recommended it to my parents, who really liked the location, the cleanliness and frendly staff.
Stayed 5 nights in Oct 2025

8/10 Good

Sayra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
AC did not keep the room cool. It's was at 78 for the most part, it was not cool enough.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jesus, Amarillo

Stayed 4 nights in Jun 2025

8/10 Good

Garry Lawrence

Traveled with partner
Liked: Cleanliness, staff & service
Overall, a nice decent place. If you’re looking for budget, this is your place.
Stayed 4 nights in Apr 2025

10/10 Excellent

Celimar, Philadelphia

Stayed 2 nights in Sep 2025

6/10 Okay

Crystina, Seattle

Stayed 5 nights in Sep 2025

6/10 Okay

Ernesto

Stayed 5 nights in Sep 2025

10/10 Excellent

Briseyda

Stayed 4 nights in Aug 2025

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
staff attentive. clean rooms and comfortable! In the 7 days I was there they did have scheduled electricity outage 3 times. Food was average. Not many snacks to choose from at the beach and same every day!
Stayed 7 nights in Aug 2025

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was amazing from the staff to the food. I’ve stayed at some of the bigger resorts like the Rius in cancun so if that’s what your looking for this isn’t it. Hacienda Buenaventura has more of a personal feel to it. Definitely smaller and older but I think that’s what makes it special and gives it character. Food was amazing and I think it’s because they’re not cooking for thousands of guests each meal so the quality is the best I’ve had at an all inclusive resort. Staff was awesome and everyone we interacted with was nice and they remembered us each day. I would definitely stay here again
Stayed 5 nights in Aug 2025

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