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Recent guest reviews

This hotel has to be the dirtiest hotel I've ever stayed in. With in minutes of checking in I was looking for other hotels to leave to. Went on a Monday and literally couldn't find one staff member after 9pm. Also food was INEDIBLE. Pool water was FILTHY. And the swimmable ocean water area / shore was completely green from algae on the rocks

The resort is beautiful! The food at the restaurant is ok, I think the most satisfying one was La Luca. Other than that everything was nice.

We had such a wonderful time at this resort but beautiful beach, amazing food and super nice staff.

Staff was incredible, it is what I have come to expect at a Hilton, world class service! Facility was very clean in every way. Rooms were modern, other than the vegitation the building/rooms lacked the Mexico vibe, but am still good with that when you consider everything else this resort provided. A big Shout Out to Ricardo in taking cares of us at the pool and providing some of the best Rum Punches and Bahama Mammas I have ever had, he was fantastic! We definitely would come back to this facility we had a great experience. Thank you staff at Hilton and thank you to the people of Puerto Vallarta!

Beautiful views.

the staff was so nice and the nightly entertainment was so much fun food was great lots to choose from I would go back again in a minute!!!!!

PROS: ROOM, BREACKFAST, BEACH CONS: POOL IS COLD, FOOD IN RESTAURANTS IS BAD, BEER IS WATERED DOWN, STAFF IS EXPECTING TIPPING FOR EVERYTHING.

This use to be adults only and now kids are allowed. the adult flare and entertainment is very G rated. The check in staff were very new and slow. Pilar the Manager is very unresponsive.

A few more restaurants for dinner would be nice.

Pool needs repairs, public restrooms need better cleaning, pools need to be heated especially bar pool that is to shaded to warm on its own, paper info including hotel activities, scheduling services, map of facility to name a few.

Food and service is very bad

The food and service was amazing! The activities staff were so much fun to play games with. Juan, Roberto, Rafael and Frida were great! The pools were the perfect temperature too. We will definitely stay here again. Thank you everyone for making our vacation wonderful!!

Staff is amazing. Food is great. Property super clean.

Good stay. Affordable. Due to covid it was not like it use to be with entertainment and just feeling comfortable. But good stay none the less

Restaurant food was better than I expected.

Great place

The property was chucked full of extras that you wouldn't necessarily expect. Regular dining was good, and if you up-charged for dining it was amazing. Pools & day experiences were a lot of fun. Off property experiences were Very Good as well. Felt fairly safe. Would highly recommend

Loved the location of the pool and being steps away from the beach . Amazing views right when you walk into the lobby !

Carretera Barra de Navidad Km 4.5 Puerto Vallarta JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in South Shore Hotel Area, Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta is within 2 miles (3 km) of popular attractions such as Garza Blanca Beach and Conchas Chinas Beach. This 444-room, 4.5-star property has 2 outdoor pools along with a full-service spa and a restaurant.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

The 444 individually decorated accommodations feature balconies and afford space to spread out with a separate bedroom and sitting areas. Guests can expect 50-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free minibar items, espresso makers, and free bottled water are also standard.


Property features

Guests of Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta have access to a full-service spa, 2 outdoor pools, and a gym. If you drive, put free valet parking to good use. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and conference space.

Room options

Superior Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Premium Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Premium Room, 2 Queen Beds, Bathtub

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

Everyone (18) Couples (20) Family (13)
2
Friends

This hotel has to be the dirtiest hotel I've ever stayed in. With in minutes of checking in I was looking for other hotels to leave to. Went on a Monday and literally couldn't find one staff member after 9pm. Also food was INEDIBLE. Pool water was FILTHY. And the swimmable ocean water area / shore was completely green from algae on the rocks

By on May 14, 2022

Review comment responded on May 15, 2022

Hello Mr. Castaldi Please receive my warmest regards from Puerto Vallarta, we are glad that you have chosen our hotel as your holiday destination. We sincerely appreciate your feedback and we're very sorry you have some issues during your stay, we're reviewing this situation with all of our Team Members to make sure that this situation doesn't happen again and we'll working to improve this. We will be very honoured if you consider us again in a future stay with us and fulfil all your expectations.

5
Partner Couples

The resort is beautiful! The food at the restaurant is ok, I think the most satisfying one was La Luca. Other than that everything was nice.

By on Apr 24, 2022

Review comment responded on Apr 25, 2022

Dear Imelda, thank you so much for your kind words. we are looking forward to welcoming you back to our beautiful property. Best regards

5
Everyone

We had such a wonderful time at this resort but beautiful beach, amazing food and super nice staff.

By on Mar 27, 2022

Review comment responded on Apr 5, 2022

Thank you so much for your kind words. Best regards

4
Partner Couples

Staff was incredible, it is what I have come to expect at a Hilton, world class service! Facility was very clean in every way. Rooms were modern, other than the vegitation the building/rooms lacked the Mexico vibe, but am still good with that when you consider everything else this resort provided. A big Shout Out to Ricardo in taking cares of us at the pool and providing some of the best Rum Punches and Bahama Mammas I have ever had, he was fantastic! We definitely would come back to this facility we had a great experience. Thank you staff at Hilton and thank you to the people of Puerto Vallarta!

By on Mar 25, 2022

Review comment responded on Apr 15, 2022

Thank you so much for your kind words. We will look forward to welcoming you to our beautiful property, we will let Ricardo know how you feel about his job. Best regards

4
Family

Beautiful views.

By on Feb 24, 2022

Review comment responded on Apr 12, 2022

Thank you for your comment Denise! We look forward to welcoming you again.

5
Family

the staff was so nice and the nightly entertainment was so much fun food was great lots to choose from I would go back again in a minute!!!!!

By on Feb 8, 2022

Review comment responded on Feb 23, 2022

Thank your for your feedback, we will share your comments with the team

3
Partner Couples

PROS: ROOM, BREACKFAST, BEACH CONS: POOL IS COLD, FOOD IN RESTAURANTS IS BAD, BEER IS WATERED DOWN, STAFF IS EXPECTING TIPPING FOR EVERYTHING.

By on Dec 15, 2021

Review comment responded on Dec 15, 2021

Dear guest, We are very sorry for the inconvenience; we will work to improve the quality of our service. We look forward to serving you in the future. Best regards

4
Partner Couples

This use to be adults only and now kids are allowed. the adult flare and entertainment is very G rated. The check in staff were very new and slow. Pilar the Manager is very unresponsive.

By on Dec 11, 2021

Review comment responded on Dec 13, 2021

Dear Thomas, We are very sorry for the inconvenience. We will be looking forward to welcoming you back into our property in the future. Best regards

5
Friends

A few more restaurants for dinner would be nice.

By on Nov 12, 2021

Review comment responded on Nov 13, 2021

Dear Mr. Arkady, thank you for staying with us. We hope to see you soon.

3
Partner Couples Friends

Pool needs repairs, public restrooms need better cleaning, pools need to be heated especially bar pool that is to shaded to warm on its own, paper info including hotel activities, scheduling services, map of facility to name a few.

By on Nov 11, 2021

Review comment responded on Nov 13, 2021

Good afternoon thank you for your feedback, we will increase the pool temperature, the map of the facility it´s in our QR code.

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

Carretera Barra de Navidad Km 4.5, Puerto Vallarta, JAL 48390
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