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Recent guest reviews

I, my wife and daughter stayed at Sunset Plaza for a week and had a great time there. The room was always clean and service was good. The hotel is very close to all shops, eateries and activities. The food was okay, since they serve menu order, you can order everything you like, but it was stressful thinking about what you should have and once it served you, you don't like it, You feel bad saying you don't like it and asking for another one. Unlike the buffet style everything is there all you need to do is choose and get what you like. The pool was big, on the weekend we were there was kind of crowded. My daughter enjoyed the kiddie pool and especially the kids club. They have activities for children daily and the women in charge was very good for the children. My daughter says she misses that kids club. Unfortunately, we were unable to have a special dinner at Luciano for me and my wife's 7 years anniversary because they were close on Sundays, and the reception hasn't informed us that Mirador has a romantic dinner that you can reserve. Their construction is still going on, but it doesn't bother us at all. There's barely a sound in the room unless you open the door. Overall our stay at Sunset Plaza was pleasant.

The staff was attentive and got to know our preferences. Mario was engaging and really wanted us to enjoy our stay. I’ll go back!

There is an entire community of very wonderful souls running this place. They are always kind, courteous and quick to help. Believe it or not, they stay wasn't perfect considering the construction but the people here constantly went out of their way for us. Fernando, Oscar, Miguel— you guys were awesome!

The room (actually a suite) was fantastic - amazing view, really spacious and comfortable. It's not a big hotel, but very convenient - beach is right nearby, pool, easy to walk to places. The big negatives were: 1) ongoing noise from the massive building that's in construction (it's super close - basically an extension of the hotel and the drilling and noise were ongoing for a few days out of our week's stay); 2) food was really disappointing - I've stayed at multiple hotels that are 4 stars nearby in PV and this was probably the worst quality food (little pizza place is pretty nice and the bakery, but both the Luciano restaurant and the main breakfast/lunch/dinner place were pretty bad - more like a 2-3 star hotel's cheap cafeteria). Most importantly, food wasn't on display so we had to figure out some better quality dishes like fruit plate or waffles for breakfast were ok by trial and error (so quite wasteful because we sent bunch of food back to the kitchen b/c of the poor quality). 3) I was also surprised by the lack of any beach beds on the beach - there were a few chairs, but no umbrellas or sunbeds, so if you are like me and enjoy laying on the beach and looking at the ocean, you'll have to bring a towel and bake in the sun... 4) Finally, the window in our room was broken and taped when we arrived - seems like the cleaning or other staff taped it and failed to inform the maintenance crew, so in a few days after we moved in we got 3 room visits from maintenance.

We have stayed at the Sunset Plaza every year since 2019. The staff is top notch, the 1-bedroom suites are awesome, and the regular guests are the best. Once they finally finish the construction of the new tower, which has been ongoing since 2018 and is extremely noisy, this will be THE place to stay in Puerto Vallarta. Until then, just keep in mind that the days will be noisy if you’re poolside, but you’ll be taken care of by a wonderful group of people in an extremely beautiful place.

Property is beautiful and well-kept. Staff is nice and helpful. For some reason, the toilets are not flushed very easily, we had to try a couple times

We love the place

Fantastic

We have an excellent experience and the ocean view we had from our room was so so beautiful. I can’t wait to come back.

Great view and good customer service it’s on a good area

The staff was very nice polite and helpful! The views from my room was awesome as well

The staff was the best ever. I can’t remember all the names but Fernando, Rolando and (something) Carmen were just fabulous. All the staff was great but I will always remember these 3. The room was spotless and attended twice a day. Food and drinks was top notch except for the Mexican buffet night, authentic but not to our taste

Great place to stay, excellent views and outstanding service

Small property; easy to navigate. Heated pool and good food.

we were not happy with the noise from the construction next store. We felt that some consideration should have been given us.\ We would like to return here next year, but we won't if the construction is still going on.

Diego Rivera 121 Puerto Vallarta

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free secured self parking
  • Onsite dining
  • Fitness center

This 4.5-star aparthotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.


Dining

Savor a meal from the comfort of your room with 24-hour room service.


Rooms

Each apartment has an array of amenities, including free minibar items, a coffee maker, and free bottled water. An LCD TV comes with cable channels, and guests can stay connected with free WiFi. Select Comfort beds sport Egyptian cotton sheets and pillow menus, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a ceiling fan, a laptop-compatible safe, and a phone. Bathrooms are shared.


Property features

If you drive, take advantage of free parking. Other amenities at this all-inclusive aparthotel include a children's pool, a gym, and free WiFi in public areas.

Room options

Deluxe Room, 2 Queen Beds, Oceanfront

2 Queen Beds | Sleeps 3

Suite, 1 Bedroom, Oceanfront

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Everyone (23) Couples (48) Family (28) Friends (9) Other (2)
5
Family

I, my wife and daughter stayed at Sunset Plaza for a week and had a great time there. The room was always clean and service was good. The hotel is very close to all shops, eateries and activities. The food was okay, since they serve menu order, you can order everything you like, but it was stressful thinking about what you should have and once it served you, you don't like it, You feel bad saying you don't like it and asking for another one. Unlike the buffet style everything is there all you need to do is choose and get what you like. The pool was big, on the weekend we were there was kind of crowded. My daughter enjoyed the kiddie pool and especially the kids club. They have activities for children daily and the women in charge was very good for the children. My daughter says she misses that kids club. Unfortunately, we were unable to have a special dinner at Luciano for me and my wife's 7 years anniversary because they were close on Sundays, and the reception hasn't informed us that Mirador has a romantic dinner that you can reserve. Their construction is still going on, but it doesn't bother us at all. There's barely a sound in the room unless you open the door. Overall our stay at Sunset Plaza was pleasant.

By on Sep 4, 2022

Review comment responded on Sep 5, 2022

I appreciate the time you took to share your experience with us!We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.Sincerely,

5
Family

The staff was attentive and got to know our preferences. Mario was engaging and really wanted us to enjoy our stay. I’ll go back!

By on Aug 6, 2022

Review comment responded on Aug 10, 2022

We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service and nice atmosphere. Warm regards

5
Partner Couples

There is an entire community of very wonderful souls running this place. They are always kind, courteous and quick to help. Believe it or not, they stay wasn't perfect considering the construction but the people here constantly went out of their way for us. Fernando, Oscar, Miguel— you guys were awesome!

By on Jul 3, 2022

Review comment responded on Jul 4, 2022

We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service and nice atmosphere. Warm regards

2
Family with small children

The room (actually a suite) was fantastic - amazing view, really spacious and comfortable. It's not a big hotel, but very convenient - beach is right nearby, pool, easy to walk to places. The big negatives were: 1) ongoing noise from the massive building that's in construction (it's super close - basically an extension of the hotel and the drilling and noise were ongoing for a few days out of our week's stay); 2) food was really disappointing - I've stayed at multiple hotels that are 4 stars nearby in PV and this was probably the worst quality food (little pizza place is pretty nice and the bakery, but both the Luciano restaurant and the main breakfast/lunch/dinner place were pretty bad - more like a 2-3 star hotel's cheap cafeteria). Most importantly, food wasn't on display so we had to figure out some better quality dishes like fruit plate or waffles for breakfast were ok by trial and error (so quite wasteful because we sent bunch of food back to the kitchen b/c of the poor quality). 3) I was also surprised by the lack of any beach beds on the beach - there were a few chairs, but no umbrellas or sunbeds, so if you are like me and enjoy laying on the beach and looking at the ocean, you'll have to bring a towel and bake in the sun... 4) Finally, the window in our room was broken and taped when we arrived - seems like the cleaning or other staff taped it and failed to inform the maintenance crew, so in a few days after we moved in we got 3 room visits from maintenance.

By on Mar 31, 2022

4
Partner Couples

We have stayed at the Sunset Plaza every year since 2019. The staff is top notch, the 1-bedroom suites are awesome, and the regular guests are the best. Once they finally finish the construction of the new tower, which has been ongoing since 2018 and is extremely noisy, this will be THE place to stay in Puerto Vallarta. Until then, just keep in mind that the days will be noisy if you’re poolside, but you’ll be taken care of by a wonderful group of people in an extremely beautiful place.

By on Jan 30, 2022

Review comment responded on Feb 3, 2022

We appreciate your comments, we are working to improve our services for you. We hope to see you soon.

5
Family with small children

Property is beautiful and well-kept. Staff is nice and helpful. For some reason, the toilets are not flushed very easily, we had to try a couple times

By on Dec 20, 2021

Review comment responded on Jan 13, 2022

Thank you very much for your comments that keep us up to date and help us improve our services, we will review with our maintenance staff what you comment.

5
Everyone

By on Aug 8, 2021

4
Everyone

By on Aug 8, 2021

5
Family

By on Jul 29, 2021

Review comment responded on Aug 17, 2021

Thank you for being with us, We are waiting for you soon!

5
Family with small children

We love the place

By on Jul 19, 2021

Review comment responded on Jul 19, 2021

Thank you for being with us, we are waiting for you soon.

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Diego Rivera 121, Puerto Vallarta, 48330
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