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Crown Paradise Golden Puerto Vallarta All Inclusive

4.0 out of 5.0

Recent guest reviews

If the American discount chain Motel 6 were to build a 'resort' - The Crown Paradise would be it. The hotel facilities peaked in the early 80's about 30 years ago and have seen no updates since. The bathroom does not drain well so a stiff sewage smell abounds. The bed is comfy but only a thin blanket is provided. If you turn the A/C of you wake up in a pile of sweat. The hotel is an all inclusive - we stopped eating there the very next day. They hotel has restaurants which is simply prettied up buffet food. And oh the buffet... The food is on calibre of eating salted cardboard. They have assumed that since mostly Caucasians stay there - they must recognize anything past salt as too spicy. So to hell with the spice. Let just give them salt and sugar. In all fairness- you know that feeling you get when you purchase a room online and you have the gut feeling of "Crap - I shouldn't have done that..." I too had that feeling - but was didn't cancel the reservation. So the upside was I got to eat fantastic street food in PV instead.

This year was better than last. The hotel advertises "no spring breakers" and that is one reason we have come there many times. Last year was terrible with loud, rude spring breakers. This year better but still had some out of control kids who were drinking too much and making it miserable for we returning customers.

The staff go above and beyond to make your stay comfortable. They have made improvements to the property each year the past three years that we have returned. The nightly entertainment has improved also.

Staff goes above and beyond to make you stay enjoyable. This was our third trip to this hotel. They put our name outside our room which really made us feel welcome. We received a special invitation to a returning guest dinner also. We were not able to attend but the thought was nice. They have entertainment every night and activities during the day if you want to participate. There are several restaurants to choose from and they always have the buffet if you don’t want to make dinner reservations. The entire staff is friendly and goes out of their way to make sure you are happy and have what you need. I will return again!!

All was good with the exception of a couple bumps upon check-in. Key card wouldn't open the door resulting in maintenance replacing mechanism, but then took our keys with him. Had to run keys down. Bathroom wasn't ready...wet towel on the tub, no other towels. Housekeeping staff responded immediately, cleaning the entire room again. After that, ALL was great! We like the new buffet for breakfast/lunch, the new process for dinner reservations over the phone, etc. Definately process improvements besides the cosmetic and other improvements. Wonderful weather! Husband enjoys "crazy volleyball", plenty of group exercise opportunities, i.e.: water aerobics, beach yoga, tennis.

This was our fourth return. Having previously spent 2 weeks at Crowne Paradis five years ago. The site is continually being improved.

This resort is truly one of a kind. We were immediately greeted by hotel staff upon arrival. The check in process was swift and they escorted us to our room and gave us a tour as we were on our way. The hotel and grounds were well kept. The restaurants were beautiful and had some of the most amazing food to offer. The staff was amazing, anything you needed they were swift with service.

Nice friendly staff. Beautiful location, drinks and food all day long.

Excellent except the loud noise of the music around the pool.

Staff is great from arrival to departure. No need for water shoes beach is clean and sand is nice. Hotel is older and you can see it in the rooms. Buffet is average but you can eat at al a cart resturants which I found food good. Its non smoking but not enforced very well. You have the ability to use club side as well. We found their buffet apealing with more options. The beach bar is a great place to grab a drink and watch the sunset. The pool is nice but need to get up early to reserve beds. We may return next year if the price is right.

We will go back to this resort. The staff is excellent, the rooms are great. We enjoyed the buffets. We had reservations for 10 at two of the restaurants while we were there, The Japanese restaurant and the French restaurant. My opinion is the same for both restaurants. 1. My food was barely warm. 2. I ordered a medium rare beef fillet. It was too tough to eat. I had to saw it to cut it. IT was well done and cold. 3. I ordered Shrimp and calimari yakisoba. Cold noodles with 1 shrimp and two calimari rings. I couldn't eat it. 4. French onion soup was barely warm, very thin broth with 2 or 3 pieces of onion and maybe a teaspoon of parmesan. MISO soup was cold and not recognizable as miso. I'mean not sure what it was. I couldn'the eat it. 5. The service was good, but the food was not.

Room is comfortable, clean with AC, but CNN is the only english station on the TV so off u spend a lot of time in the room (I dont) be warned. View is gorgeous, and grounds are well kept.

From start to finish it was awesome. Carlos got my bags and had me a drink before I had even registered. Maricrus and the new guy on the block Haveare are great concieages, helped with everything. The food was awesome service the same awesome. I ran into a couple that l meet here 6mths. ago. Shows others love this hotel also. The shows across the street at Nitro were great again. The French food was the best ate there 4 times. Olympus Tours were great. For the money this resort is one of the best.. Thank you Doug (Ut)

From the view to the food and service. We enjoyed it all. We had 2 other couples with us on this trip. Everyone had a wonderful time.

Very cordial staff, good food, quality booze. Whatever you need Antonio the manager or one of the staff will get it for you. Just finishing remodel and may have to make some changes. If they get free internet they will probably move up to four star.

Had a really great time. Such a great time going back in a few days.

The pictures of this hotel are very nice. The rooms look clean and for the most part nice. Once we got to our room we were shocked with an ugly green wall. Our hotel room also had a completely broken door handle on the bathroom door. The floors are tile and did not have any rugs so we constantly got sand in our bed. The floors were not swept well. I was disgusted with our room. However, the beach and other areas of the hotel are very nice. I would only recommend this to a friend if they did not mind staying in a hotel room such as this.

Two of the four restaurants at this all-inclusive hotel were no longer available. When checking in, the staff not only failed to mention that fact, but gave me a brochure with those restaurants still included. The check-in staff were pretty horrible and also did inform me that I could make use of the facilities and restaurants next door. This hotel had VERY LOUD techno/club music at the pool and absolutely NO SHADE (umbrellas) at the beach. This hotel is not appropriate for an older generation but fine for young adults.

The room had a great view and was clean. It was worth the extra money to upgrade from an ocean view to an oceanfront much better view at sunset.

Av. de las Garzas #3 Puerto Vallarta JAL

Located in North Hotel Zone, Crown Paradise Golden Puerto Vallarta All Inclusive is within a few miles (5 km) of popular sights such as Uno and Malecon. This 216-room, 4-star resort welcomes guests with 7 restaurants, a full-service spa, and an outdoor pool. It's on the beach and also a short walk from Marietas Islands and Cruise Ship Pier.


Dining

There are ample dining options with 7 onsite restaurants, including Salvador's, which specializes in international cuisine and serves dinner, and Paradise with its ocean views. For a nice break, mingle with other guests at the free daily manager's reception.


Rooms

All 216 recently renovated rooms provide free minibar items, balconies, and iPod docks. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and free bottled water are also standard.


Property features

At Crown Paradise Golden Puerto Vallarta All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. There's free parking and an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a fitness center, a spa tub, and an outdoor tennis court.

Room options

Deluxe Room, Oceanfront

Full 2 | King 1 | Sleeps 3

Guest reviews for Crown Paradise Golden Puerto Vallarta All Inclusive

Everyone (11) Couples (188) Business (2) Family (16) Friends (43) Other (29)
2

orbitz/expedia should be ashamed to rate this a 4*

Everyone

If the American discount chain Motel 6 were to build a 'resort' - The Crown Paradise would be it. The hotel facilities peaked in the early 80's about 30 years ago and have seen no updates since. The bathroom does not drain well so a stiff sewage smell abounds. The bed is comfy but only a thin blanket is provided. If you turn the A/C of you wake up in a pile of sweat. The hotel is an all inclusive - we stopped eating there the very next day. They hotel has restaurants which is simply prettied up buffet food. And oh the buffet... The food is on calibre of eating salted cardboard. They have assumed that since mostly Caucasians stay there - they must recognize anything past salt as too spicy. So to hell with the spice. Let just give them salt and sugar. In all fairness- you know that feeling you get when you purchase a room online and you have the gut feeling of "Crap - I shouldn't have done that..." I too had that feeling - but was didn't cancel the reservation. So the upside was I got to eat fantastic street food in PV instead.

By , from Seattle, WA on Mar 28, 2017

3

nice hotel in good location and on the beach.

Couples

This year was better than last. The hotel advertises "no spring breakers" and that is one reason we have come there many times. Last year was terrible with loud, rude spring breakers. This year better but still had some out of control kids who were drinking too much and making it miserable for we returning customers.

By on Mar 25, 2017

Review comment responded on Mar 27, 2017

Dear guest, Thank you very much for your feedback. We are very sorry if you did not have a quieter stay, we are working with our Sells team to improve it. We hope to welcome you back next year and have a completely satisfactory stay with us. Kind regards.

4

great location, right on the beach

Everyone

The staff go above and beyond to make your stay comfortable. They have made improvements to the property each year the past three years that we have returned. The nightly entertainment has improved also.

By , from Missouri on Mar 3, 2017

Review comment responded on Mar 16, 2017

Dear Vicki, Thank you very much for your feedback, it makes us happy to read that all changes that we have done you liked. We hope to see you again soon. Kind regards.

4

great place to stay

Everyone

Staff goes above and beyond to make you stay enjoyable. This was our third trip to this hotel. They put our name outside our room which really made us feel welcome. We received a special invitation to a returning guest dinner also. We were not able to attend but the thought was nice. They have entertainment every night and activities during the day if you want to participate. There are several restaurants to choose from and they always have the buffet if you don’t want to make dinner reservations. The entire staff is friendly and goes out of their way to make sure you are happy and have what you need. I will return again!!

By , from Mexico Missouri on Feb 26, 2017

Review comment responded on Mar 1, 2017

Dear Vicki, We are so pleased to read that you enjoyed your stay for thirth time and makes us happy that the improvements that we have done, liked you. We strive every day for providing the best service and this time, we did it. We are looking forward welcome you back soon. Kind regards.

5

5 x return customers. pre and post renovation

Couples

All was good with the exception of a couple bumps upon check-in. Key card wouldn't open the door resulting in maintenance replacing mechanism, but then took our keys with him. Had to run keys down. Bathroom wasn't ready...wet towel on the tub, no other towels. Housekeeping staff responded immediately, cleaning the entire room again. After that, ALL was great! We like the new buffet for breakfast/lunch, the new process for dinner reservations over the phone, etc. Definately process improvements besides the cosmetic and other improvements. Wonderful weather! Husband enjoys "crazy volleyball", plenty of group exercise opportunities, i.e.: water aerobics, beach yoga, tennis.

By , from Sandy, Oregon on Feb 23, 2017

Review comment responded on Feb 25, 2017

Dear Cindy, Thank you very much for your lovely review. We are delighted to read that all our changes has been great for you. It makes us proud to know that the issues were quickly fixed. We are looking forward welcome you back soon. Kind regards.

4

a central location

Everyone

This was our fourth return. Having previously spent 2 weeks at Crowne Paradis five years ago. The site is continually being improved.

By on Feb 7, 2017

Review comment responded on Feb 13, 2017

Dear Guest, Thank you very much for your feedback. We have noted the issues you mentioned and we will work with our team for redouble effort for improveing them. We are thrilled that you liked all the improves that we did through last year. We would like to welcome you by fifth time and note our progress. Kind regards.

5

amazing resort

Everyone

This resort is truly one of a kind. We were immediately greeted by hotel staff upon arrival. The check in process was swift and they escorted us to our room and gave us a tour as we were on our way. The hotel and grounds were well kept. The restaurants were beautiful and had some of the most amazing food to offer. The staff was amazing, anything you needed they were swift with service.

By , from Amelia Island, FL on Jan 26, 2017

Review comment responded on Feb 1, 2017

Dear Kenneth, We appreciate your wonderful review about your las visit. We will be very pleased welcome you back to your home Crown Paradise Golden pretty soon! Kind regards.

4

relaxing

Everyone

Nice friendly staff. Beautiful location, drinks and food all day long.

By , from Portland, OR on Jan 16, 2017

Review comment responded on Jan 18, 2017

Dear Elizabeth, Thank you for your feedback and we are so glad to read that ejoyed your stay all day long. We will share your kind words about our staff. We hope welcoming you back soon. Kind regards.

4

everything was excellent except the loud noise of

Couples

Excellent except the loud noise of the music around the pool.

By on Dec 19, 2016

Review comment responded on Jan 10, 2017

Dear Guest, First of all, we want to thank you for sharing your review. It is delighted to read that your time with us was excellent. We will share your feedback regarding the high music with our Entertainment Manager. We're looking forward welcome you back soon. Kind regards.

4

great location and beach

Everyone

Staff is great from arrival to departure. No need for water shoes beach is clean and sand is nice. Hotel is older and you can see it in the rooms. Buffet is average but you can eat at al a cart resturants which I found food good. Its non smoking but not enforced very well. You have the ability to use club side as well. We found their buffet apealing with more options. The beach bar is a great place to grab a drink and watch the sunset. The pool is nice but need to get up early to reserve beds. We may return next year if the price is right.

By , from Chicago IL. on Dec 19, 2016

Review comment responded on Jan 10, 2017

Dear Sam, We appreciate your great feedback. It makes us very happy to read you had a great time with us and also you had the opportunity to know our property sister Crown Paradise Club. We will be very honoured to welcome you back in a near future. Kind regards.