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Recent guest reviews

We canceled the entire trip and booked last minute at a near by property because the staff was rude and unwilling to work with us from the moment we arrived. We had to book one night separate from the rest of our trip due to flight changes and the one night was only booked for one person instead of two. I tried very hard to have the staff work with us to no avail and rather than the staff giving us options, we had to come up with them on our own. After being treated poorly and arguing with the manager for over 45 minutes, I was completely over this place and no longer felt comfortable staying there. I definitely would not recommend staying here.

I loved everything about the property and the very friendly service.

The service was great, good people, hotel was not without flaws but never once did it hinder us from relaxing and enjoying our stay. Thanks!

Just Don’t Go Here we paid for a room with ocean view and they give us a room with people smoke everywhere and nobody said anything

Rooftop pool/bar is amazing with amazing views. Food is terrible. There were no directions upon check in. Alot of the resort was left unexplained, such as where to dine/eat and during what times, rooftop pool...of which I found out by seeing it listed in the elevator, what restaurants were open on the resort, etc...

My fiancee and I only enjoyed the direct entrance from the hotel to the beach and the fine dining restaurants. Everything else is not good. For starters, the food at the buffet SUCKS and the servers at the - adults only- side are rude and discriminate against tourists of their own kind. If you're not white, they'll neglect you and won't give you good service. I guess they think only white people know how to tip I suppose. Smh. Also, if you want to have good food and service you have to make a reservation a day prior, which is stupid! You can't even call to do so, you must do it in person. The worst part of all this (for those who enjoy the night life) is that the nightclub at the property only opens Thursday through Saturday... Every other day is pretty much dead town. No music downstairs nor entertainment at the lobby either. VERY DISAPPOINTING OVERALL!!

Love the staff and buffet. But dislike the restaurant

Great Staff . Need more Chairs for the beach. That is all to make it a great Place. very good location.

My sister and I had a really great time here especially for the price point. Really enjoyed the all inclusive food and drinks, also enjoyed activities like water polo and volleyball. Staff is amazingly friendly and the beach is right there. I think they should have more equipment for their guests (boogie boards, more kayaks, etc.) but overall we had a fantastic, relaxing and fun experience.

staff ,staff, staff That is the biggest asset that they have. We stayed several times at this resort and where never disappointed. Facility is a little dated and could use some updating, especially the beach beds; but all in all an awesome vacation.

Staff was very friendly and they were able accommodate my special gluten free dietary needs. Room was fabulous and food was outstanding!!! Will be returning next year for sure!

Hostess at La Palapa restaurant could be slightly less abrupt with people. Customer service is the only business a restaurant or hotel has.

This property is beautiful. It’s right on the beach and in close proximity to other experiences in Puerto Vallarta. This was my 1st international all inclusive vacation, so taking that into consideration I don’t have other resorts to compare it to. My friends and I stayed in the new adults only tower. There was only one elevator in the building, so that was often a bit frustrating, but not a factor that ruined my trip by any means. The staff at the resort were so friendly and made me feel right at home. The food was hit or miss. We didn’t go to any of the restaurants in the resort, only the buffet. There were a few food items that were delicious from the buffet and room service, but we ended up eating outside of the resort 80% of the time. The sky bar pool on the 7th floor was incredible and an amazing place to watch the sunrise/sunset. The bars were great with one of them staying open until 1:00AM. The nightclub at the resort wasn’t too entertaining, but might be if it were a weekend. The other pool was beautiful with cabanas galore on the beach and by each pool. I’d recommend this resort to anyone who is traveling for their first time or staying for a week or longer but also hoping for looking for a luxurious vacation on a tighter, more rigid budget.

I was very disappointed with this resort. First, I paid for ocean front and my ocean front was a bar hut in front of our room. Our room was never cleaned, it was just a quick clean up. We came into our room and found a blunt on our porch on the table. I told the front and they said they would get someone to clean it and never did. The blunt stood there until we checked out. I asked the front several times that it was my sister in law’s 50th birthday and wanted balloons, cake. Etc in her room and nothing was done. I reminded them for 3 days. When ai complained they put a slice of cake at 10:30 at night in her room. No balloons, I complained again the next day and it took them 2 days to finally get it right. The entertainment is horrible. You have to go across the street to a club call Nitro to see any shows. There was flies and bees all over the food and desserts. They did nothing to try to keep them away or cover the food. The staff would just pass by you and not ask you if you wanted a drink but would go to the person next to you and ask them. I was in disbelief. My husband finally told the guy if we can put an order of drinks and he took our order and never came back with it. This literally happened several times. Complaining to the front did nothing. Definitely was disappointed with this resort.

Av. de las Garzas Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Cruise Ship Terminal
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in North Hotel Zone within a short walk of Cruise Ship Terminal, Crown Paradise Golden Puerto Vallarta All Inclusive is within a few miles (5 km) of other popular sights such as Bay of Banderas. This 216-room, 4-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

This property is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

Crown Paradise Golden Puerto Vallarta All Inclusive's 216 rooms are recently renovated and provide free minibar items, balconies, and iPod docks. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and free bottled water are other standard amenities.


Property features

At Crown Paradise Golden Puerto Vallarta All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include a fitness center, a spa tub, and an outdoor tennis court.

Room options

Suite Crown Plus

1 King Bed | Sleeps 2

Suite Crown

1 King Bed | Sleeps 2

Deluxe Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 3

Deluxe Room

1 King Bed | 2 Double Beds | Sleeps 3

Guest reviews for Crown Paradise Golden Puerto Vallarta All Inclusive

Everyone (73) Couples (18) Family (18)
1
Partner Couples

We canceled the entire trip and booked last minute at a near by property because the staff was rude and unwilling to work with us from the moment we arrived. We had to book one night separate from the rest of our trip due to flight changes and the one night was only booked for one person instead of two. I tried very hard to have the staff work with us to no avail and rather than the staff giving us options, we had to come up with them on our own. After being treated poorly and arguing with the manager for over 45 minutes, I was completely over this place and no longer felt comfortable staying there. I definitely would not recommend staying here.

By on Oct 19, 2020

5
Everyone

By on Oct 18, 2020

1
Everyone

By on Oct 18, 2020

5
Partner Couples

I loved everything about the property and the very friendly service.

By , from Fullerton on Oct 10, 2020

Review comment responded on Oct 12, 2020

Dear Tony, Thank you very much for choosing us to spend your holidays in Puerto Vallarta. We are very pleased to read you had a memorable stay among us. We are looking forward welcome you back in a near future and enjoy a better and memorable time with us. Kind regards.

4
Partner Couples

The service was great, good people, hotel was not without flaws but never once did it hinder us from relaxing and enjoying our stay. Thanks!

By , from USA on Sep 23, 2020

Review comment responded on Sep 23, 2020

Dear William, We appreciate a lot you have chosen us to spend your vacation time in Puerto Vallarta. On the other hand, you're very kind to mentioning the service of our staff and despite of some little fails, you had a memorable experience among us. We hope to welcome you back in a near future to enjoy a new and better memorable time. Kind regards.

2
Everyone

Just Don’t Go Here we paid for a room with ocean view and they give us a room with people smoke everywhere and nobody said anything

By on Sep 12, 2020

Review comment responded on Sep 21, 2020

Dear Guest, Thank you very much for choosing us to spend your vacation time in Puerto Vallarta. On the other hand, we are very sorry that we did not meet your expectations, is a shame that this time the service of our staff and the amenities were not outstanding. About the non-smoking rules is responsibility of each guest follow them. We hope to have another chance to welcome you back in a near future and redeem our service. Kind regards.

1
Everyone

By on Sep 8, 2020

Review comment responded on Sep 8, 2020

Dear Guest, Thank you very much for choosing us to spend your holidays in Puerto Vallarta. On the other hand, we are very sorry if we did not meet your expectations. We would have liked to have a personal feedback during your visit and be able to improve your experience. We hope to have another chance to welcome you back to redeem our service and you have a better and memorable time with us. Kind regards.

3
Everyone

Rooftop pool/bar is amazing with amazing views. Food is terrible. There were no directions upon check in. Alot of the resort was left unexplained, such as where to dine/eat and during what times, rooftop pool...of which I found out by seeing it listed in the elevator, what restaurants were open on the resort, etc...

By on Aug 5, 2020

Review comment responded on Aug 5, 2020

Dear Guest, Thank you very much for choosing us to spend your holidays in Puerto Vallarta. On the other hand, we are very sorry to read that your experience with us did not meet your expectations due to information.We would like to have this issue during your stay and we are very sure that our Concierge Team would have taken the measures. We hope to have another chance to welcome you back in a near future to enjoy of a better experience. Kind regards.

3
Partner Couples

My fiancee and I only enjoyed the direct entrance from the hotel to the beach and the fine dining restaurants. Everything else is not good. For starters, the food at the buffet SUCKS and the servers at the - adults only- side are rude and discriminate against tourists of their own kind. If you're not white, they'll neglect you and won't give you good service. I guess they think only white people know how to tip I suppose. Smh. Also, if you want to have good food and service you have to make a reservation a day prior, which is stupid! You can't even call to do so, you must do it in person. The worst part of all this (for those who enjoy the night life) is that the nightclub at the property only opens Thursday through Saturday... Every other day is pretty much dead town. No music downstairs nor entertainment at the lobby either. VERY DISAPPOINTING OVERALL!!

By , from VA on Mar 21, 2020

Review comment responded on Mar 21, 2020

Dear Cristian, Thank you very much for your kind review. We are very sorry to read that you have taken not so memorable times with us. We have noted your kind feedback and let us assure you we will to work on them with every Manager in charge. We hope to have another chance to welcome you back in a near future and enjoy of a better experience. Kind regards.

4
Partner Couples

Love the staff and buffet. But dislike the restaurant

By , from Carson ca on Mar 20, 2020

Review comment responded on Mar 21, 2020

Dear Guest, Thank you very much for choosing us to spend your holidays in Puerto Vallarta. On the other hand, we are very pleased to read you had lovely holidays with us. We are looking forward welcome you back in a near future and enjoy of a better experience among us. Kind regards.

Crown Paradise Golden Puerto Vallarta All Inclusive

Av. de las Garzas, Puerto Vallarta, JAL 48333
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