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Recent guest reviews

I’ve been to this property before, last time was in 2017, since then the property has lacked in maintenance and upkeep. They have made some improvements, but needs more to make it a current 4-Star resort. The key card wouldn’t work 8/10x causing the need to go back down to front desk for a reset. Upon arrival there was no drink to welcome us like previous visits. There’s only one pool towel stand and it’s not conveniently located to the adults only pool, nor the newly added rooftop pool. The room was only furnished with two large towels, which was remedied when I asked for a floor towel, hand towel, and face towels. However the next two days after the room was serviced by housekeeping the face towels were removed and not replaced. Had to request towels a total of 3 towels. There were very tiny bugs (smaller than ants) on the bathroom sink and nightstands as well. I liked this place for the price point, and location, however I will have to move on to another resort after this recent visit.

Room is from the 70’s Workers in the buffet restaurant need to be more friendly and attentive. Sadly this resort was not what I expected.

Underwhelmed on the suite we booked. Thought we were getting ocean front, got ocean view instead. Poor food quality.

We couldn’t eat at restaurants that we wanted to eat at because of the way they made reservations. The main restaurant was open and birds also ate at the buffet. Our linens on beds were very stained. We were told this was ocean view and it wasn’t

What we liked most about this property was the location of it. It’s close to several nice restaurants, nightclubs,

Staff was great! But the resort itself is outdated. They have 2 pools that are a decent size but they close way too early for it to be an adults only resort. We tried 1 restaurant out of the 6 (?) I believe they have, really great service and food, it was the Mexican food one. We had breakfast at their buffet, food was also great. But you do have to try and go as soon as they open for each time as we went after lunch and the food is not covered and there was flies on the food.

Great service. Food is good. The rooms and the resort are very outdated but everything is functional. Got an ocean front room so the view was amazing. Great value for the money. Will come back again.

Pool was nice. Not the best. Food was a disappointment. The restaurant paradise was good. Wouldn’t recommend staying here.

I didn’t feel like leaving the hotel because I had everything I needed. I do plan to go back and explore. Also, shout out to the staff who helped guide me back to my room at the end of the nights.

Some times they need more help in restaurants to serve the people.

Every thing was great

Food was ok but not exceptional. Pool and beach were nice. Good service

Very wonderful experience. We are already looking to book again

We had an excellent time at this property.

First the bad, then the good. Going into my stay, I didn’t have high expectations for the food after reading reviews but I was still shocked at how bad it truly was. However, we were able to find a few suitable food items to hold us over until we ate away from the resort. As for my room, the floor was filthy and dusty when I arrived and I had to clean it myself with a bath towel. My only other complaint about this resort is their “private” beach as we were constantly bothered by relentless locals trying to sell us their merchandise. I left the beach after 10 minutes because I couldn’t relax with them constantly bothering me. For the positives, every staff member was very pleasant and took great care of us. I never felt unsafe at the resort or in the surrounding areas. Whenever we wanted to leave, there was always a taxi available which was super convenient. Even with the poor food quality and other issues, I would stay here again. For the price, it really is a good deal.

Av. de las Garzas Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Cruise Ship Terminal
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in South Hotel Zone within a short walk of Cruise Ship Terminal, Crown Paradise Golden Puerto Vallarta All Inclusive is within a few miles (5 km) of other popular sights such as Bay of Banderas. This 216-room, 4-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

There are ample dining options with 4 onsite restaurants, including Bellavista, which has pool views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free minibar items, balconies, and iPod docks are other standard amenities.


Property features

At Crown Paradise Golden Puerto Vallarta All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include a gym, free WiFi in public areas, and a spa tub.

Room options

Suite Crown Plus

1 King Bed | Sleeps 2

Suite Crown

1 King Bed | Sleeps 2

Deluxe Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 3

Deluxe Room

1 King Bed | 2 Double Beds | Sleeps 3

Guest reviews for Crown Paradise Golden Puerto Vallarta All Inclusive

Everyone (33) Couples (27) Family (14)
3
Friends

I’ve been to this property before, last time was in 2017, since then the property has lacked in maintenance and upkeep. They have made some improvements, but needs more to make it a current 4-Star resort. The key card wouldn’t work 8/10x causing the need to go back down to front desk for a reset. Upon arrival there was no drink to welcome us like previous visits. There’s only one pool towel stand and it’s not conveniently located to the adults only pool, nor the newly added rooftop pool. The room was only furnished with two large towels, which was remedied when I asked for a floor towel, hand towel, and face towels. However the next two days after the room was serviced by housekeeping the face towels were removed and not replaced. Had to request towels a total of 3 towels. There were very tiny bugs (smaller than ants) on the bathroom sink and nightstands as well. I liked this place for the price point, and location, however I will have to move on to another resort after this recent visit.

By on Sep 12, 2022

Review comment responded on Sep 13, 2022

Dear Erick first of all we want to say thank you for choosing Crown Paradise as your destination for your vacation.we feel sad to hear that about your recent visit, we would have liked to have a prior approach to know all requests and we want to say sorry for that. We comment to you that we have informed all Managers in charge of each area to take the necessary measures and provide better service and attention immediately. We would like you to give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely

2
Family

Room is from the 70’s Workers in the buffet restaurant need to be more friendly and attentive. Sadly this resort was not what I expected.

By on Sep 7, 2022

3
Partner Couples

Underwhelmed on the suite we booked. Thought we were getting ocean front, got ocean view instead. Poor food quality.

By on Aug 26, 2022

Review comment responded on Aug 29, 2022

Dear Kasandra May,Thank you very much for choosing us to enjoy your recent vacation in Puerto Vallarta. On the other hand, we are very sorry that we were not able to meet your expectations; We would have liked to have an approach during your stay to review all possible options and ensure that your vacation was memorable. We hope to have a new opportunity to welcome you and we assure you a better and more memorable experience. Kind regards.Miguel Ángel Vargas

2
Family

We couldn’t eat at restaurants that we wanted to eat at because of the way they made reservations. The main restaurant was open and birds also ate at the buffet. Our linens on beds were very stained. We were told this was ocean view and it wasn’t

By on Jul 30, 2022

3
Everyone

What we liked most about this property was the location of it. It’s close to several nice restaurants, nightclubs,

By on Jul 6, 2022

4
Everyone

By on Jun 25, 2022

3
Partner Couples

Staff was great! But the resort itself is outdated. They have 2 pools that are a decent size but they close way too early for it to be an adults only resort. We tried 1 restaurant out of the 6 (?) I believe they have, really great service and food, it was the Mexican food one. We had breakfast at their buffet, food was also great. But you do have to try and go as soon as they open for each time as we went after lunch and the food is not covered and there was flies on the food.

By on Jun 24, 2022

5
Everyone

By on Jun 21, 2022

5
Partner Couples

Great service. Food is good. The rooms and the resort are very outdated but everything is functional. Got an ocean front room so the view was amazing. Great value for the money. Will come back again.

By on Jun 14, 2022

1
Family

Pool was nice. Not the best. Food was a disappointment. The restaurant paradise was good. Wouldn’t recommend staying here.

By on May 28, 2022

Review comment responded on Jun 11, 2022

Dear Osmar Thank you very much for choosing us to enjoy your holiday. We are very sorry that your recent stay was not memorable. Your comments are helping us to know several points that are being managed with the leaders of each department and make strategies that provide us with greater viability in the service to our guest. We hope to have a new opportunity and enjoy a better experience. Kind regards.

Crown Paradise Golden Puerto Vallarta All Inclusive

Av. de las Garzas, Puerto Vallarta, JAL 48333
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