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Recent guest reviews

the room that i got was very clean and nice in the hotel new tower, but the conditions of the rest of the hotel was horrible, dirty swimming pools, dirty bar areas, dirty beach, etc I had to move to a different hotel, didnt even stay one night, I will never go back to that place

Staff very friendly

I was not impressed with this property. The food was the worst ive had at any all clusive resort ive stayed at. The food on the buffet was old. The cold meats did not look good. The drinks were terrible. I also came back home with salmonella and ecoli poisoning which onviously could have come from anywhere but the food here was sketchy. The property appeared old. Amenities were worn. Pool was small and cramped with too many people. The staff were friendly, not many spoke english but thats fine for us. They did give us a free bottle of champagne for our anniversary which was nice! They tried to give ua an upgraded room to the new building but all of those ropms face the street with terrible views! Even the rooms facing the courtyard are not nice. Smells like sewage most places. Not enough activities going on and the beach people approaching us every 3 min was frustrating. Also the becach on this side of town is dark water.

My friends and I really didn't enjoy the food. The lines for the buffet were long. The rooms were just ok overall. The bathroom in my room had a really high step up to get in and out of the tub. the two chairs on the balcony had holes in them. The staff was mostly good, especially the bartenders (really great personalities).

I loved the views, outdoor activities, the conveyance of shopping in the area, tours. The food could have been better. But over all it was nice.

Desde que llegamos a la Recepción del hotel todo fue mal. Nuestra habitación no estaba lista y nos asignaron otra diferente. La caja de seguridad nunca funcionó aunque vinieron a repararla no lo hicieron. No había cafetera ni plancha. Tampoco había toallas. Llamamos a recepción en muchas ocasiones y nuestras quejas no fueron atendidas. Solo cuando veíamos al botones de nombre Salvador conseguíamos que nos resolvieran nuestras inconformidades.

Close to everything

I stayed May 13th - 17th. with two friends. On the 14th I returned from the pool @ 12none to find the maid stole money from my bookbag, $180. Head of security's first response " Why didn't you use your safe" so basically blame the victim? He mentioned the safe at least 5 more times and then attempted to blame my roommate. His attitude sucked. He claimed the maid would be fired because she didn't follow protocol ( calling security if anything of value is laying around) She claimed she didn't see my book bag. . . I advised she be removed from the hotel during my stay!!! Otherwise the hotel is ok. I had a room in the new building, one friend was in ocean view room and it was outdated. Food is ok, buffet was the only one we visited as the rest were not always open and required reservation 9am the morning of. We did eat at the sister hotel buffet which was bigger with more options.

Cabanas were disgusting and I have thrown out better chairs than the one that was on my balcony . Same hand prints on the elevator all 5 days tells me they were not being cleaned at all

The staff was great. Pool facilities very nice,

Close to the mall and airport

Loved the layout of the resort. Access to the ocean and a big pool. The property is run down. The older rooms all need to be updated. There is a newer tower with updated rooms but it faces the tennis courts and sits back from the ocean. Not all the restaurants are open. Food is OK but choice is limited.

The staff is amazingly warm and friendly here. It is a nice place with good amenities; however, it could use some upgrades. One word to describe it is 'comfortable'. The specialty restaurants have unique and well prepared foods, although the reservation process could be more convenient. While a couple of maintenance issues were addressed quickly, general overall maintenance was lacking. These are not big concerns, but should be addressed. Overall, we enjoyed our stay and definitely loved the staff.

staff was very friendly and informative property was clean

Av. de las Garzas Puerto Vallarta JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in South Hotel Zone within a short walk of Cruise Ship Terminal, Crown Paradise Golden Puerto Vallarta All Inclusive is within a few miles (5 km) of other popular sights such as Bay of Banderas. This 216-room, 4-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

There are ample dining options with 4 onsite restaurants, including Bellavista, which has pool views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Crown Paradise Golden Puerto Vallarta All Inclusive's 216 rooms are recently renovated and provide free minibar items, balconies, and iPod docks. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and laptop-compatible safes are other standard amenities.


Property features

At Crown Paradise Golden Puerto Vallarta All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this adults-only property include a gym, a spa tub, and an outdoor tennis court.

Room options

Suite Crown Plus

1 King Bed | Sleeps 2

Suite Crown

1 King Bed | Sleeps 2

Deluxe Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 3

Deluxe Room

1 King Bed | 2 Double Beds | Sleeps 3

Guest reviews for Crown Paradise Golden Puerto Vallarta All Inclusive

Everyone (37) Couples (22) Family (22)
1
Partner Couples

the room that i got was very clean and nice in the hotel new tower, but the conditions of the rest of the hotel was horrible, dirty swimming pools, dirty bar areas, dirty beach, etc I had to move to a different hotel, didnt even stay one night, I will never go back to that place

By on Sep 7, 2021

Review comment responded on Sep 24, 2021

Dear Rafael, Thank you very much for choosing us to send your recent trip in Puerto Vallarta. By other hand, we appreciate your friendly feedback that has been shared with our Maintenance Manager to take in charge along with our suppliers the cleanliness of principal areas. We hope to have another chance to welcome you back in a near future and enjoy a better and memorable time. Kind regards.

5
Partner Couples

Staff very friendly

By on Aug 25, 2021

Review comment responded on Aug 30, 2021

Dear Karmela, Thank you very much for choosing us to spend youre recent trip in Puerto Vallarta. We are very happy to hear you had a great time and enjoying of the great and friendly service from our staff. We are looking forward welcome you back in a near future to enjoy another memorable stay. Kind regards.

2
Partner Couples

I was not impressed with this property. The food was the worst ive had at any all clusive resort ive stayed at. The food on the buffet was old. The cold meats did not look good. The drinks were terrible. I also came back home with salmonella and ecoli poisoning which onviously could have come from anywhere but the food here was sketchy. The property appeared old. Amenities were worn. Pool was small and cramped with too many people. The staff were friendly, not many spoke english but thats fine for us. They did give us a free bottle of champagne for our anniversary which was nice! They tried to give ua an upgraded room to the new building but all of those ropms face the street with terrible views! Even the rooms facing the courtyard are not nice. Smells like sewage most places. Not enough activities going on and the beach people approaching us every 3 min was frustrating. Also the becach on this side of town is dark water.

By on Aug 22, 2021

Review comment responded on Sep 2, 2021

Dear Guest, Thank you very much for choosing us to spend your recent family trip in Puerto Vallarta. By other side, we are very grateful for your kind feedback that, we have shared with our Management Team to take the measures to provide a better experience to our guests. We hope to have another chance to welcome you back in a near future and we can provide you a much better experience. Kind regards.

3
Friends

My friends and I really didn't enjoy the food. The lines for the buffet were long. The rooms were just ok overall. The bathroom in my room had a really high step up to get in and out of the tub. the two chairs on the balcony had holes in them. The staff was mostly good, especially the bartenders (really great personalities).

By on Jul 28, 2021

Review comment responded on Jul 30, 2021

Dear Guest, Thank you very much for choosing us to spend a memorable times with your friends in Puerto Vallarta. We are very happy to read that the service from our marvelous collegues met your expectations. By other side, we appreciate your kind feedback that we have shared with our Leaders from Food and Beverage to take the necessary measures. We hope to welcome you back in a near future to enjoy a better and memorable time. Kind regards.

4
Family

I loved the views, outdoor activities, the conveyance of shopping in the area, tours. The food could have been better. But over all it was nice.

By on Jul 24, 2021

Review comment responded on Jul 28, 2021

Dear Guest, We are very happy to read that you had a great stay among us. We are looking forward welcome you back in a near future to enjoy another memorable vacation. Kind regards.

3
Everyone

By on Jul 18, 2021

Review comment responded on Jul 28, 2021

Dear Guest, Thank you very much for choosing us to enjoy your recent vacation in Puerto Vallarta. On the other hand, we are very sorry that we have not been able to meet your vacation expectations. We would have liked to have an approach to improve your experience during your visit. We look forward to the opportunity to redeem our service again in the near future. Kind regards.

3
Family

Desde que llegamos a la Recepción del hotel todo fue mal. Nuestra habitación no estaba lista y nos asignaron otra diferente. La caja de seguridad nunca funcionó aunque vinieron a repararla no lo hicieron. No había cafetera ni plancha. Tampoco había toallas. Llamamos a recepción en muchas ocasiones y nuestras quejas no fueron atendidas. Solo cuando veíamos al botones de nombre Salvador conseguíamos que nos resolvieran nuestras inconformidades.

By on Jul 16, 2021

Review comment responded on Jul 22, 2021

Apreciable huésped, Muchas gracias por elegirnos para disfrutar de sus recientes vacaciones en Puerto Vallarta. Por otro lado, lamentamos mucho que su última estadía no haya sido completamente memorable; Nos hubiera gustado tener un acercamiento durante su visita para aprovechar la oportunidad de canjear nuestro servicio y mejorar sus impresiones. Esperamos volver a tener el placer de su visita en un futuro próximo y disfrutar de una mejor y más memorable experiencia. Saludos cordiales.

5
Family

Close to everything

By on Jul 11, 2021

3
Friends

I stayed May 13th - 17th. with two friends. On the 14th I returned from the pool @ 12none to find the maid stole money from my bookbag, $180. Head of security's first response " Why didn't you use your safe" so basically blame the victim? He mentioned the safe at least 5 more times and then attempted to blame my roommate. His attitude sucked. He claimed the maid would be fired because she didn't follow protocol ( calling security if anything of value is laying around) She claimed she didn't see my book bag. . . I advised she be removed from the hotel during my stay!!! Otherwise the hotel is ok. I had a room in the new building, one friend was in ocean view room and it was outdated. Food is ok, buffet was the only one we visited as the rest were not always open and required reservation 9am the morning of. We did eat at the sister hotel buffet which was bigger with more options.

By on May 27, 2021

Review comment responded on May 28, 2021

Dear Guest, Thank you very much for choosing us to spend your recent trip to enjoy of the amazing Puerto Vallarta Bay. On the other hand, we extend our sincerest apologise about our Secutiry Chief behavior, we are taking care of this theme, nevertheless, we invite to all our guests feel free to use the safe box located into the closet with personalized code, we assure you that all your belongings will be safe. In a positive side, we are very happy that the rest of your stay was great. We hope to welcome you back in a near future and enjoy of a better and memorable time with us. Kind regards.

3
Partner Couples

Cabanas were disgusting and I have thrown out better chairs than the one that was on my balcony . Same hand prints on the elevator all 5 days tells me they were not being cleaned at all

By on May 10, 2021

Review comment responded on May 12, 2021

Dear Guest, Thank you very much for choosing us to spend your vacation time in Puerto Vallarta. We would have liked to have your feedback through your stay and take advantage to improve your impressions, nevertheless, we have shared every issue to our Management Team to take the necessary measures. Kind regards.

Crown Paradise Golden Puerto Vallarta All Inclusive

Av. de las Garzas, Puerto Vallarta, JAL 48333
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