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Recent guest reviews

Was not a great stay for my wife and I food quality bad ...... first room to small second room after I complain was ok but not up to our expectations. Will never stay there again

We like the pool close to the beach, rooms and complete hotel. Parking was not structured correct and not enough space

Management has not kept up the property for the last few years. Many years ago the property was picture perfect but now it is barley average.

Walking in to the property to check in, there was no security. Therefore, it appears anyone can come in and use their facility. The rooms (building on the beach) are plain, dirty and old. We went to check out pool and it was packed and looked as it was a community pool! We were hungry so on to the food court and found it unsanitary!! It was set for buffet; however, pigeons were having their way with everything and no one there to prevent this from happening...unacceptable!!

The staff were very friendly and accommodating. The service at the restaurant was excellent.

Didn't respect my reservation. No hot water on shower, i order a bottle of water they never show..

My family and I nit happy what’s so ever cause I was given one price Verbal and in writing that was not kept. We mentioned the issues I was told the by the hotel supervisor to fix it myself.

The new building is great. Rooms are very nice. Shower everything is good. Staff is nice. Only minus is not enough chairs around the pools and the amount of pigeons and birds in the outdoor buffet area. And don't leave your chair unattended to go to the bar or buffet. Things will go missing.

10 month old tower already looks worn due to poor quality materials. Staircase looks downright unfinished. One room had leaking from air conditioning and puddle on floor, was moved to another room. Poor design and AC unit placement meant you could hear nonstop AC running even INSIDE room. That was on 4th floor and room almost to the middle of floor. Breakfast area is in need of a deep clean/power spray! The floors, sides of breakfast serving area, and the dusty lights hanging over the food area left much to be desired. The staff was the only BRIGHT point. The bellmen and breakfast wait staff was friendly and quick. Our bellman had worked there for over 40 years! I can only imagine how disheartening it has been for him to watch what was once a premier property with quality construction have it’s garden area fill up with cheap time shares and poor quality tower. Meanwhile the reception/ lobby area is dated and in need of an upgrade.

Just good. Maybe needs a little more atention to some ugly smells around restaurants and more cleaning atention at the garden areas. But was good.

Very big. Very nice. I stayed in the new building. Very high w an ocean view. Great. Clean. Only minus was no hot water in the shower. Otherwise nice stay. Ate at the buffet and watched karaoke singers. Lots of walking to and from the beach but it's worth it.

There was no WiFi in the room as described within the listing. And the WiFi in the lobby was weak and keep turning it off.

When I check in they made me sign for a TV remote but it didn't have batteries, so I had to go back and they didn't have batteries and took a long time to get a replacement, but the food and bar was good, Pool was fun and right on the beach, but all the lounge chairs were taken up early, so get there early if you want a seat.. .

Don’t do all inclusive. It’s bad. The food and drinks were disappointing we stayed only 3 Hrs and got out.

I did not gt the TV remote because they did not have enough of them.

Avenida Las Garzas Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Cruise Ship Terminal
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Cruise Ship Terminal is a short stroll from Krystal Vallarta, and other popular attractions like Malecon are within a few miles (5 km). This 388-room, 3-star resort welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 388 air-conditioned rooms feature free bottled water and safes. Guests can enjoy cable TV and stay connected with free WiFi. Free toiletries are also standard.


Property features

Krystal Vallarta features a full-service spa, an outdoor pool, and a health club. If you drive, self parking is MXN 50 per day, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a spa tub, free WiFi in public areas, and conference space.

Room options

Standard Ocean View

Full 2 | King 1 | Sleeps 3

Deluxe Room, Mountain View

King 1 | Full 2 | Sleeps 3

Deluxe Room, Sea View

King 1 | Full 2 | Sleeps 3

Guest reviews for Krystal Vallarta

Everyone (22) Business (2) Couples (39) Family (31) Friends (18) Other (7)
3
Families

Was not a great stay for my wife and I food quality bad ...... first room to small second room after I complain was ok but not up to our expectations. Will never stay there again

By on Sep 29, 2019

Review comment responded on Oct 8, 2019

We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta. While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies. We will address the issues you have brought to our attention with our Guest Services Department to ensure improvements are made. We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

4
Families

We like the pool close to the beach, rooms and complete hotel. Parking was not structured correct and not enough space

By on Aug 6, 2019

4
Everyone

By on Jul 5, 2019

Review comment responded on Jul 20, 2019

Muchas gracias por elegir Krystal Puerto Vallarta como su lugar de descanso y por compartir los detalles de su experiencia con nosotros. Esperamos pronto tenerle nuevamente con nosotros. Saludos!!

4
Partner Couples

Management has not kept up the property for the last few years. Many years ago the property was picture perfect but now it is barley average.

By on May 13, 2019

Review comment responded on May 18, 2019

Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity. We will take your comments into consideration in order to improve our services and be better day by day. We hope to have you back with us soon. Regards!!

1
Partner Couples

Walking in to the property to check in, there was no security. Therefore, it appears anyone can come in and use their facility. The rooms (building on the beach) are plain, dirty and old. We went to check out pool and it was packed and looked as it was a community pool! We were hungry so on to the food court and found it unsanitary!! It was set for buffet; however, pigeons were having their way with everything and no one there to prevent this from happening...unacceptable!!

By on Apr 23, 2019

Review comment responded on Apr 25, 2019

We thank you for have chosen Krystal Puerto Vallarta to spend your vacation, we would like to thank you for the comments regarding your resent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations. Please be assured that we are taking action so this will not happen again. Our goal is to have all of our guest leave here completely satisfied. I thank you for taking the time to share this information, and hope to host you again in the near future.

5
Families

The staff were very friendly and accommodating. The service at the restaurant was excellent.

By on Apr 8, 2019

Review comment responded on Apr 9, 2019

We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have her again with us soon. Regards!!.

1
Families Families

Didn't respect my reservation. No hot water on shower, i order a bottle of water they never show..

By on Mar 13, 2019

Review comment responded on Mar 28, 2019

Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity. We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day. We hope to have you back with us soon. Regards!!

1
Everyone

By on Mar 11, 2019

Review comment responded on Apr 30, 2019

Agradecemos mucho se tome el tiempo para dejarnos saber su experiencia de su última visita a nuestro hotel, para nosotros es muy importante saber nuestras áreas de oportunidad. Esperamos pronto tenerle nuevamente con nosotros. Saludos!!

2
Families Families

My family and I nit happy what’s so ever cause I was given one price Verbal and in writing that was not kept. We mentioned the issues I was told the by the hotel supervisor to fix it myself.

By on Mar 3, 2019

Review comment responded on Mar 28, 2019

We thank you for have chosen Krystal Puerto Vallarta to spend your vacation, we would like to thank you for the comments regarding your resent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations. Please be assured that we are taking action so this will not happen again. Our goal is to have all of our guest leave here completely satisfied. I thank you for taking the time to share this information, and hope to host you again in the near future.

4
Partner Couples

The new building is great. Rooms are very nice. Shower everything is good. Staff is nice. Only minus is not enough chairs around the pools and the amount of pigeons and birds in the outdoor buffet area. And don't leave your chair unattended to go to the bar or buffet. Things will go missing.

By , from New York on Mar 1, 2019

Review comment responded on Mar 28, 2019

Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity. We will take your comments into consideration to improve our services and be better day by day. We hope to have you back with us soon. Regards!!

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