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Recent guest reviews

Our room keys kept deactivating and then had to come back to the front desk since they kept calling us 7am nonstop since they said they gave us a wrong bracelet,

Property location was very good. Having to get up at 5am to save a pool lounge was a bit much. Some lounges that had been saved by 5:30 am would not even be used until after lunch and then for only an hour maybe two No staff would ever say a word. One day less than half the lounges were used all day long

It is a large hotel and things don't get well managed in some aspects:- our room had a continuous air-conditioned water leak at the point that it was unsafe. The maid obviously saw it but never took action. Amenities were a hit and miss:- some days they don't deliver water bottles; other days "forgot" to deliver shampoo or soap; etc. The worse:- they didn't gave us an expense receipt for our stay. They said I should ask Orbitz for that!

It's an older building but the cleanliness and staff make up for it . Love being downtown , on the main highway .

Not highly recommended. Water goes on and off, no hot water. Water goes back after 5 hours. Rooms are deadly old. Moth's flying inside the room. Balcony is wabbly and unstable. Very old furnitures. TV has no remote and cable static. Bathroom is so disgusting. You can hear people talking from wall to wall, I thought at first I was hallucinating coz I can hear somebody is talking like they were inside the room.

Property is close to the beach. Check in and check out was terrible.

The hotel was fine if you wanted to spend all your time here I guess. Not close to Old Town. Restaurants never seemed open when we wanted them. Amenities were slim - no microwave, coffee maker or hand towels. The walls are incredibly thin and we had a room with a shared door next to some very loud people so we didn't sleep for two days. You could hear every conversation and TV show. Had very loud air conditioning motor or something right outside our room and we tried to use the fan to drown all the noise but it was so loud that almost made things worse. Maybe great for families but not for a couple looking for a Relaxing time.

Was not a great stay for my wife and I food quality bad ...... first room to small second room after I complain was ok but not up to our expectations. Will never stay there again

We like the pool close to the beach, rooms and complete hotel. Parking was not structured correct and not enough space

Management has not kept up the property for the last few years. Many years ago the property was picture perfect but now it is barley average.

Walking in to the property to check in, there was no security. Therefore, it appears anyone can come in and use their facility. The rooms (building on the beach) are plain, dirty and old. We went to check out pool and it was packed and looked as it was a community pool! We were hungry so on to the food court and found it unsanitary!! It was set for buffet; however, pigeons were having their way with everything and no one there to prevent this from happening...unacceptable!!

The staff were very friendly and accommodating. The service at the restaurant was excellent.

Didn't respect my reservation. No hot water on shower, i order a bottle of water they never show..

My family and I nit happy what’s so ever cause I was given one price Verbal and in writing that was not kept. We mentioned the issues I was told the by the hotel supervisor to fix it myself.

The new building is great. Rooms are very nice. Shower everything is good. Staff is nice. Only minus is not enough chairs around the pools and the amount of pigeons and birds in the outdoor buffet area. And don't leave your chair unattended to go to the bar or buffet. Things will go missing.

Avenida Las Garzas Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Cruise Ship Terminal
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in North Hotel Zone within a short walk of Cruise Ship Terminal, Krystal Vallarta is within a few miles (5 km) of other popular sights such as Malecon. This 388-room, 3.5-star resort has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.


Dining

This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

Krystal Vallarta's 388 rooms provide free bottled water and safes. Guests can expect to find free WiFi and cable TV. Free toiletries are also standard.


Property features

Krystal Vallarta features a full-service spa, an outdoor pool, and a health club. If you drive, self parking is MXN 50 per day, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach resort include a spa tub, free WiFi in public areas, and conference space.

Room options

Standard Garden View

2 Double Beds | 1 King Bed | Sleeps 3

Standard Ocean View

2 Double Beds | 1 King Bed | Sleeps 3

Deluxe Room, Mountain View

1 King Bed | 2 Double Beds | Sleeps 3

Deluxe Room, Sea View

1 King Bed | 2 Double Beds | Sleeps 3

Guest reviews for Krystal Vallarta

Everyone (21) Couples (5) Family (10)
3
Friends

Our room keys kept deactivating and then had to come back to the front desk since they kept calling us 7am nonstop since they said they gave us a wrong bracelet,

By on Aug 17, 2020

3
Family

Property location was very good. Having to get up at 5am to save a pool lounge was a bit much. Some lounges that had been saved by 5:30 am would not even be used until after lunch and then for only an hour maybe two No staff would ever say a word. One day less than half the lounges were used all day long

By , from Springfield Oregon on Feb 29, 2020

3
Family

It is a large hotel and things don't get well managed in some aspects:- our room had a continuous air-conditioned water leak at the point that it was unsafe. The maid obviously saw it but never took action. Amenities were a hit and miss:- some days they don't deliver water bottles; other days "forgot" to deliver shampoo or soap; etc. The worse:- they didn't gave us an expense receipt for our stay. They said I should ask Orbitz for that!

By , from Sedona-AZ on Feb 22, 2020

5
Partner Couples

It's an older building but the cleanliness and staff make up for it . Love being downtown , on the main highway .

By , from Toronto on Feb 7, 2020

1
Family with small children Friends

Not highly recommended. Water goes on and off, no hot water. Water goes back after 5 hours. Rooms are deadly old. Moth's flying inside the room. Balcony is wabbly and unstable. Very old furnitures. TV has no remote and cable static. Bathroom is so disgusting. You can hear people talking from wall to wall, I thought at first I was hallucinating coz I can hear somebody is talking like they were inside the room.

By on Jan 31, 2020

4
Family

Property is close to the beach. Check in and check out was terrible.

By on Jan 31, 2020

3
Everyone

By on Jan 16, 2020

Review comment responded on Jan 18, 2020

Muchas gracias por elegir Krystal Puerto Vallarta como su lugar de descanso y por compartir los detalles de su experiencia con nosotros. Esperamos pronto tenerle nuevamente con nosotros. Saludos!!

4
Everyone

By on Jan 6, 2020

Review comment responded on Jan 18, 2020

Muchas gracias por elegir Krystal Puerto Vallarta como su lugar de descanso y por compartir los detalles de su experiencia con nosotros. Esperamos pronto tenerle nuevamente con nosotros. Saludos!!

1
Everyone

By on Dec 22, 2019

3
Partner Couples

The hotel was fine if you wanted to spend all your time here I guess. Not close to Old Town. Restaurants never seemed open when we wanted them. Amenities were slim - no microwave, coffee maker or hand towels. The walls are incredibly thin and we had a room with a shared door next to some very loud people so we didn't sleep for two days. You could hear every conversation and TV show. Had very loud air conditioning motor or something right outside our room and we tried to use the fan to drown all the noise but it was so loud that almost made things worse. Maybe great for families but not for a couple looking for a Relaxing time.

By on Dec 21, 2019

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