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Recent guest reviews

Beautiful place to stay at

Good to getaway

On the way to this property, our van driver warned us this was not very nice. There was nothing grand or royal about this property. It took about 5 calls a day to get the room cleaned and even sometimes that did not work, the buffet food was mediocre at best and the only way to eat at the Mexican restaurant was to go right at 6:30 or you would face a 2 hour wait. We had kids so could not eat italian or at pescador. The room had mold all over the ceilings and the bathroom flooded when you showered. We eventually moved to the 7th floor which had a beautiful view, but that did not take away from the fact that there were many dead bugs and garbage in the pool, we had to wait 1.5 hours to check in while being harassed by time share folks and had to beg for water at the bar, and many other issues. Had we gotten an amazingly cheap deal I would not have cared, but for what we paid, this property was absolutely not worth it. There are so many more beautiful properties in PV. We actually tried to cancel our stay as soon as we arrived, but they would not refund our money.

Staff was super nice. However I found it disappointing that they very VERY rarely approached asking if we need a drink/snack. I’ve been to Cabo & Cancun many times and they exceeded expectations when it came to this. We got asked one time if we wanted a drink while at the pool.

I will not come back. Everything is under my expectations, dirty, foods terrible, pools a lot of dead bugs, room dirty, etc

The location is great. The food and the service at the restaurants was very poor

The food quality was not up to par, compare to other resorts in Mexico

Food is very delicious. Nice hotel

We did not like that rooms were not ready once check in time they would tell us 20 more min then 30 more min food can be a lot better and room service cleaning and be a lot better as well all in all it’s ok

Totally enjoyable stay

Can’t beat the view!! Beautiful balcony view overlooking the ocean. The staff are friendly and courteous. Only disappointment was the Food selection. Breakfast was extremely limited not much selection.

Everyone was excellent!!!

It’s suppose to be an all-inclusive but what they don’t tell you is that most restaurants need reservations that need to be done at certain hours aside from the hours of operation being quite limited. Mini fridge in room is only stocked once a day of requested and included just 3 beers, 3 sodas and 2 waters. Beach and pool-side seating is limited and gets filled early as people go reserve them by placing their belongings on them since the early morning. No valet available. Location is quite remote. You pretty much have to leave Vallarta to get to this place.

Beautiful beach and location! This resort is top notch. The staff is amazing and helpful. They are continuously working to maintain cleanliness and upkeep. We especially enjoyed meeting and the service we received from Andres, Jorge, Isaid, Rodrigo, Max, Gonzales, I. Lopez and the sweet señora that made our great Cappuccinos! They went over and above to accommodate us during our stay. Wonderful place to stay. Pam, Troy, Sheri and Scott

This place is beautiful, from the moment you pull up you are drawn in with the beautiful greenery that surrounds this resort. Everyone was extremely attentive and I will be returning for sure

The best part was the view with ocean but you can only look at it for so long. You could not access beach to utilize it. This property the beach is washed out the water comes up to wall so you can’t sit on sand. Because of this location and being it’s a 12 story building the Sun doesn’t hit the pools until after 3pm. I was literally cold the whole time. One pool was ice cold and the other Luke warm. They advertise they have a roof top bar and lounge adults only that’s if you pay an extra $24 pp a day. They only had the pool bar and a little bar by the front desk. The restaurants are limited time frames. So we didn’t have the chance to eat there. One restaurant seem to be open a little more and offered daily breakfast. I don’t know I’m an American so I like breakfast meats for breakfast not Fish,chicken noodle soup,beef stew etc. So every night we went into town to eat and drink. The drinks were watered down along with the coffee shoppe cappuccino/hot chocolate machine. I literally watched more water than mix come out. The bedding was uncomfortable. They did have a refrigerator in room with two cans of each light beer,regular beer and three different kinds of sodaz 4 bottles of water. There was a limit on room services and you will get charged if more than once. No snacks in room. We arrived on a Monday. Tuesday afternoon we went back to room after spending time by pool etc. We couldn’t wait to get a nice hot shower but no hot water. Mainly a total waste for all inclusive.

Fun and family friendly. As soon as you get there you are greeted with a with drink. Check in is easy and rooms are spacious, clean, and comfortable. The view is spectacular and the food is delicious especially at Frida. The service is outstanding and nightly shows are fun and entertaining. Enjoyed my stay of 4 days and 3 nights.

We had a party of ten, everyone really enjoyed themselves. It is a smaller property which we liked, all ocean view rooms. Buffet, and restaurants were good, and you don't need to make reservations. Bartenders and servers were always fun, Noe, Miguel, Jorge, Zaydent, Sebastian and Natalio. Patrick and Brandon the entertainment/music. Overall, I would recommend!!

Horrible place! Stay a way! Supervisor Israel Campos is very unprofessional, unhelpful with bed attitude since we started the conversation!He said if we don’t like the hotel we should leave and find another one!! We paid for all inclusive option, there was no information about additional charges for the roof top! We went for dinner first time to Italian restaurant, my husband was dressed up as the dress code required! We were witnesses that staff kick out “American guy ” bc he had a short pans and right after they let in a local guy who was wearing shorts pants with any problems!!! We went for breakfast Monday morning to Veranda. Trays with the food where empty, when my husband asked for the variety cheese plate they bring one cheese cut for a big square pieces and just trow them on the tray!!! Not enough chairs by the pool we couldn’t find not even one! Finally we decided to paid for the rooftop and unfortunately we couldn’t use credit card! When we get there water in hot tub was cold!!!!! Staff barely speaks English even by the lobby! Assuming! We are super unhappy, disappointed!!!We have been twice in Grand Park Royal in Cancun and we both where amazed, we loved everything in there! So hard to believe it’s the same company! There is no sun by the poll till 3.00pm! Only one restaurant was open for breakfast for the whole week, every morning we have to wait 30 m for omelette, no food on trays! They have a wedding‘s every weekend and at that time time one pool is closed..

Everyone very polite but food ok not many amenities sports bar need major improvements needs to cater to hotel registers for mini bar in rooms room service needs more selections and keep children away from pool bars

Carretera Barra de Navidad KM 8.5, Zona Puerto Vallarta JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free covered self parking
  • Onsite dining
  • Private beach

Located in South Shore Hotel Area within a short walk of Garza Blanca Beach, Grand Park Royal Puerto Vallarta - All Inclusive is within a few miles (5 km) of other popular sights such as Vallarta Zoo. This 222-room, 4-star resort has 2 outdoor pools along with a private beach and 4 restaurants.


Dining

There are ample dining options with 4 onsite restaurants, including Veranda, which specializes in international cuisine and serves breakfast, lunch, and dinner, and El Pescador with its ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are other standard amenities. Change of towels is available on request.


Property features

Guests of Grand Park Royal Puerto Vallarta - All Inclusive have access to a private beach, 2 outdoor pools, and karaoke. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive resort include an indoor pool, a children's pool, and a gym.

Room options

Royal Deluxe Ocean Front

1 King Bed, 2 Double Beds and 1 Twin Sofa Bed | Sleeps 6

Super Saver

2 Double Beds | 1 Large Twin Bed | Sleeps 4

Family Suite

2 Double Beds and 2 Twin Sofa Beds | Sleeps 6

Deluxe Ocean Front

2 Double Beds | Sleeps 4

Guest reviews for Grand Park Royal Puerto Vallarta - All Inclusive

Everyone (6) Couples (5) Family (8)
5
Family

Beautiful place to stay at

By on Oct 10, 2022

Review comment responded on Oct 10, 2022

Dear Maritza:One of our main goals at Grand Park Royal Puerto Vallarta, is make your holiday as pleasant as possible, and we are great we beyond your expectations and found this place beautiful. We are looking forward for your next visit to make your stay even more enjoyable.Cordially yours,Guest Service.

4
Partner Couples

Good to getaway

By on Aug 18, 2022

Review comment responded on Aug 18, 2022

Dear Anjaman: Thank you for choosing to stay at Grand Park Royal Puerto Vallarta and for sharing us how amazing your experience is doing. One of our main hotel goals is creating a great experience that won’t be forgotten. We would like to express our gratitude because we are accomplishing our goals with you. We certainly can make your next stay a memorable experience too. Please do not hesitate to come back. Cordially yours, Guest Service.

2
Family with small children

On the way to this property, our van driver warned us this was not very nice. There was nothing grand or royal about this property. It took about 5 calls a day to get the room cleaned and even sometimes that did not work, the buffet food was mediocre at best and the only way to eat at the Mexican restaurant was to go right at 6:30 or you would face a 2 hour wait. We had kids so could not eat italian or at pescador. The room had mold all over the ceilings and the bathroom flooded when you showered. We eventually moved to the 7th floor which had a beautiful view, but that did not take away from the fact that there were many dead bugs and garbage in the pool, we had to wait 1.5 hours to check in while being harassed by time share folks and had to beg for water at the bar, and many other issues. Had we gotten an amazingly cheap deal I would not have cared, but for what we paid, this property was absolutely not worth it. There are so many more beautiful properties in PV. We actually tried to cancel our stay as soon as we arrived, but they would not refund our money.

By on Aug 4, 2022

Review comment responded on Aug 5, 2022

Dear Reena Kumari: Thank you for your preference at Grand Park Royal Puerto Vallarta. We appreciate the time to sharing us this review as it will help us to continually improve the standard of facilities and services we offered. We are sorry that our service was not of the quality you expected. We constantly work on improving our guests’ satisfaction; therefore, your comments, positives and negatives, helps us to see our hospitality through the eyes of our guests and is highly valuable to us. We will be glad to welcome you back and go beyond your expectations. Cordially yours, Guest service

3
Family with small children

Staff was super nice. However I found it disappointing that they very VERY rarely approached asking if we need a drink/snack. I’ve been to Cabo & Cancun many times and they exceeded expectations when it came to this. We got asked one time if we wanted a drink while at the pool.

By on Jul 27, 2022

Review comment responded on Jul 27, 2022

Dear Jessica: First, we would like to express our gratitude for choosing to stay at Grand Park Royal Puerto Vallarta. We are sorry you are not satisfied with certain aspects regarding drinks, and snack service and we would like to express our regrets for not having met your expectations in terms of comfort and service. Please be advised that your assessment was carefully considerate and forwarded to our Food & Beverage Manager Carlos Vivas to take care of it. We hope that you can allow us the opportunity to restore your trust in our property. Cordially yours, Guest Service.

3
Everyone

I will not come back. Everything is under my expectations, dirty, foods terrible, pools a lot of dead bugs, room dirty, etc

By on Jul 20, 2022

Review comment responded on Jul 25, 2022

Dear Tony: First, thanks a lot for choosing Grand Park Royal Puerto Vallarta to enjoy your holidays and for your review. We are sorry to read your experience was not as pleasant as you would expect. As far as we concern, we offer you an honest apology for the inconvenience that arose, which already were share with the departments concerned; some major actions have been already concluded. We continually will work with pleasure to guarantee you a very pleasant and enjoyable future stay. Cordially, Guest Service.

3
Family

The location is great. The food and the service at the restaurants was very poor

By on Jul 11, 2022

2
Partner Couples

The food quality was not up to par, compare to other resorts in Mexico

By on Jun 15, 2022

Review comment responded on Jun 15, 2022

Dear Maryam: We appreciate your effort and time to review your experience at Grand Park Royal Puerto Vallarta. We are sorry for the shortcomings you had felt regarding food quality. Please be advised that your assessment was carefully forwarded to our Executive Chef to improve. We certainly hope to welcome you back in the future, we are sure you will be pleased with our ongoing improvements. Kind Regards, Guest Service.

5
Family with small children

Food is very delicious. Nice hotel

By on May 21, 2022

Review comment responded on Jun 15, 2022

Dear Inna S: First, we want to express our gratitude you had a great time and enjoyed your holidays at Grand Park Royal Puerto Vallarta. Also, thank you for your valuable time to rating us our general services which we received the highest score from you. We will be glad to welcome you back and go beyond your expectations. Cordially, Guest Service.

4
Partner Couples

We did not like that rooms were not ready once check in time they would tell us 20 more min then 30 more min food can be a lot better and room service cleaning and be a lot better as well all in all it’s ok

By on Feb 12, 2022

Review comment responded on Feb 16, 2022

Dear Jonathan: We value our Guests’ opinions and would like to thank you for bringing these situations to our attention we are sorry for so frustrating experiences. We will take actions on them without delay, to serve you and all our future guests better. Best Regards, Guest Service.

5
Friends

Totally enjoyable stay

By on Feb 7, 2022

Review comment responded on Feb 9, 2022

Dear Willa-Jeanne: One of our main goals at Grand Park Royal Puerto Vallarta, is making your holiday as satisfying as possible, and we are glad you leaved a full satisfaction. We are looking forward for your next visit to make again totally enjoyable stay. Kind Regards, Guest Service.

Grand Park Royal Puerto Vallarta - All Inclusive

Carretera Barra de Navidad KM 8.5, Zona, Puerto Vallarta, JAL 48390
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