The Hacienda at Krystal Grand Puerto Vallarta in Puerto Vallarta

See all properties

Adults-only beachfront hotel with 2 outdoor pools

Choose dates to view prices

Where to?

Dates

May 2025

June 2025

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Overview
Rooms
Location
Policies

Good

Popular amenities

Parking available
Bar
Spa
24/7 front desk

Explore the area

Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

Cruise Ship Terminal
‪10 min walk‬
La Isla
‪11 min walk‬
Malecon
‪5 min drive‬
Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪12 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Junior Suite Hacienda Swim Out

463 sq ft
Sleeps 3
2 Double Beds

Junior Suite Hacienda Terrace

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda Swim Out King

452 sq ft
Sleeps 2
1 Queen Bed

Jr Suite Hacienda King

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda King Pool View

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda Pool View

463 sq ft
Sleeps 3
2 Double Beds

Junior Suite Hacienda Double

463 sq ft
Sleeps 3
2 Double Beds

About the neighborhood

Puerto Vallarta

Located in Hotel Zone, The Hacienda at Krystal Grand Puerto Vallarta is adjacent to Bay of Banderas and within a 15-minute walk of popular sights like Cruise Ship Terminal. This 192-room, 4-star hotel welcomes guests with 2 outdoor pools, 7 restaurants, and a 24-hour gym.

What's nearby

Hotel Zone Beach - 2 min walk - 0.2 miles
Cruise Ship Terminal - 10 min walk - 0.6 miles
La Isla - 11 min walk - 0.6 miles
Malecon - 5 min drive - 3.0 miles
Playa de los Muertos - 16 min drive - 3.9 miles

Getting around

Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

‪Porfirio’s - ‬6 min walk
‪Outback Steakhouse - ‬3 min walk
‪Tacos Candora - ‬1 min walk
‪Lobby Bar - ‬4 min walk
‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools

Guests staying at The Hacienda at Krystal Grand Puerto Vallarta enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is offered for MXN 55 per night. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only hotel include WiFi in public areas, meeting rooms, and a business center.

Flat-screen TVs come with satellite channels, and wired internet keeps guests connected. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include furnished balconies, minibars, and espresso makers.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

Similar properties

Outdoor pool, free cabanas, pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$194 nightly

May 14 - May 15

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Wired internet (MXN 190 per day)
Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

Valet parking on site (MXN 55 per night)

Food and drink

2 coffee shops/cafes
4 bars/lounges
7 restaurants
A poolside bar

Restaurants on site

Talvera

Things to do

2 outdoor pools
24-hour gym
Library

Conveniences

24-hour front desk
ATM
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Business center
Meeting rooms

Outdoors

Garden
On the beach
Rooftop terrace

Spa

Body scrubs
Facials
Hydrotherapy
Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

Banquet hall
Smoke-free property

Room amenities

Bedroom

Premium bedding

Bathroom

Free toiletries
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with premium satellite channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Safe

Policies

Check-in

Check-in time starts at 4:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Children younger than 13 are not permitted to stay at this adults-only property (only guests 13 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
Valet parking fee: MXN 55 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 4:00 PM
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton All-Inclusive Adults

Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel

Hacienda Hilton All-Inclusive Adults Hotel

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel

Hacienda Hilton All-Inclusive Adults Hotel

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton All-Inclusive Adults

The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Can I book all-inclusive rates at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive resort and rates come with all meals and onsite activities.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of May 12, 2025, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on Jun 12, 2025 start from $261.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see around The Hacienda at Krystal Grand Puerto Vallarta?

This hotel is situated in Hotel Zone within a short 10-minute walk of Cruise Ship Terminal and also 2 minutes on foot from Bay of Banderas. You'll also find Malecon and Playa de los Muertos within a short drive.

Is there parking available at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, valet parking is offered for MXN 55 per night.

Is there a spa available at The Hacienda at Krystal Grand Puerto Vallarta?

Spa services at the hotel include hydrotherapy, body scrubs, and massages.

Does The Hacienda at Krystal Grand Puerto Vallarta feature a casino?

No, The Hacienda at Krystal Grand Puerto Vallarta doesn't have a casino.

Will I find an indoor pool at The Hacienda at Krystal Grand Puerto Vallarta?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What amenities will couples enjoy at The Hacienda at Krystal Grand Puerto Vallarta?

This adults-only hotel offers plenty of amenities for couples including 2 outdoor pools, a poolside bar, and 7 restaurants.

Does The Hacienda at Krystal Grand Puerto Vallarta have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Hacienda at Krystal Grand Puerto Vallarta have a restaurant that serves breakfast?

Yes, The Hacienda at Krystal Grand Puerto Vallarta has 7 restaurants, and serves breakfast for a surcharge.

Will The Hacienda at Krystal Grand Puerto Vallarta allow pets to stay for free?

No, pets aren't allowed at The Hacienda at Krystal Grand Puerto Vallarta.

Does The Hacienda at Krystal Grand Puerto Vallarta have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Hacienda at Krystal Grand Puerto Vallarta?

The closest major airport to The Hacienda at Krystal Grand Puerto Vallarta is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 3.8 mi away (12 minutes by car).

Are there rooms with balconies that I can book at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, every guestroom at The Hacienda at Krystal Grand Puerto Vallarta comes with a furnished balcony with some featuring garden or pool views.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Brendaisha

Traveled with family

Mar 28, 2025

Liked: Cleanliness, staff & service, amenities

I just went for my birthday trip March 16-20 and overall the stay was good. The property was clean and beautiful but honestly the upkeep on some things was not good. I booked two Jr suite hacienda terrace rooms. They are HUGE! Loved all the space and the outside jacuzzi. On further inspection we realized that some things were broken. In one of the rooms, the door that separated the bedroom from the bathroom was jammed open and couldn't be closed. The bathroom tub handle for hot water did not turn on and the phone in the room did not work. The other room did not have a phone at all. When we went down to concierge to tell them they said they stepping away from phones and you would have to leave a request on WhatsApp for anything. That wasn't explained when we checked in. They did send someone to fix the bathroom door but the bathtub handle was never fix. As far a food goes, it was mostly terrible at least when it comes to the buffet. Breakfast was amazing though. I was only able to try one restaurant which was the international and it was good. Some of the restaurants are only open some days so I did not get to try most of them. You have to reserve a spot between 10AM and 2PM every day. The earlier the better. The food on the Hacienda side is better and more seasoned. The Krystal grand side was super bland. The made to order pasta night was good also at the buffet but the line is long because they only have one cook for that. Overall the staff is super friendly.

Stayed 4 nights in Mar 2025

8/10 Good

Joel

Feb 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Feb 2025

8/10 Good

B

Traveled with group

Feb 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed my stay at Hacienda very much. The staff were lovely and very helpful. Our room was clean and the bed was very comfortable! The pool has a nice quiet vibe to it. If you are looking to relax this resort is definitely quieter than its attached sister resort at Krystal Grand.

Stayed 1 night in Jan 2025

8/10 Good

Richard

Traveled with group, Traveled with partner

Feb 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff are very friendly and helpful. Very quiet and serene environment. So relaxing. Ask a staff to remove unattended towels.

Stayed 11 nights in Jan 2025

8/10 Good

Brittany

Feb 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Feb 2025

8/10 Good

Nicola

Traveled with partner

Feb 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had a great stay. The room was spacious and the staff was amazing! Lots of delicious food at the buffets and a la carte restaurants. Our server at the morning buffet was very friendly and welcomed us with mimosas every morning. The only downside is the longer walk to the beach as you need to go through the Krystal Grande to access the beach. Other than that we really enjoyed our trip!

Stayed 8 nights in Feb 2025

6/10 Okay

Jennifer

Feb 10, 2025

Liked: Staff & service

Stayed 5 nights in Feb 2025

10/10 Excellent

Sandra

Feb 8, 2025

Liked: Staff & service, amenities, property conditions & facilities

Celiac friendly, chefs were very accommodating

Stayed 7 nights in Feb 2025

10/10 Excellent

Andrea

Traveled with group, Traveled with partner, Traveled with family

Feb 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was extremely nice and welcoming. Food was very good. Place was very pretty and clean. I would definitely stay here again. Miguel, Fatima, Carlos were extremely nice.

Stayed 4 nights in Jan 2025

4/10 Poor

Nina, Pacifica

Traveled with partner

Feb 6, 2025

Disliked: Amenities, property conditions & facilities

First the positives: most of the staff were very friendly and helpful, the breakfast buffet on the hacienda side was good, the pools were nice. The negatives: the staff that we needed help from were not very nice, the food other than breakfast was horrible, the “rules” about holding pool chairs wasn’t followed by the staff so people would put their towel on a chair early in the morning and hold it all day, a lot of things were broken (doors, sinks, bathrooms), only 2-3 restaurants were open each day and reservations could only be made on the same day btwn 10-4, room service had a $15 delivery fee, and did I mention the food was AWFUL!!!

Stayed 5 nights in Jan 2025

10/10 Excellent

Cody Jared

Feb 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jan 2025

6/10 Okay

lloyd

Feb 1, 2025

Stayed 9 nights in Jan 2025

2/10 Terrible

Gabriel L

Traveled with family and small children, Traveled with family

Jan 31, 2025

Liked: Amenities

Disliked: Staff & service

I didn’t like the wait time to get our room. We landed early 12:30pm and got to the hotel at 1pm check in time was at 3:30pm but they didn’t have a room available for us until 7:30pm. And there was no manager there to speak with, they couldn’t accommodate us and the staff at the front desk were worthless.

Stayed 6 nights in Jan 2025

4/10 Poor

Donald Edward

Jan 25, 2025

Disliked: Property conditions & facilities

The staff was good, but the food was bad. It was like a 'Cuba Diet'. It wasn't quite that bad, if you have been there you know what I mean. Making reservations was a pain.

Stayed 15 nights in Jan 2025

6/10 Okay

Jeshurun David

Traveled with group

Jan 25, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Honestly, I enjoyed the food and drinks at this hotel. Also, the staff were very kind and accommodating. I loved playing beach volleyball here. However, I had issues with a couple of things: 1. The hotel rooms need updating. My hotel room’s shower head was leaking so the water pressure was very low. The walls in my room had different patches of paint. My friend’s hotel room door would not always close fully. 2. The cleanings happen quite slowly. Someone else on my floor had left out their dirty and used room service dishes (which still had food on them). The plates and dishes were there from at least 10am to 6pm! The heat and humidity caused the smell to be unpleasant, and the food was eventually eaten by raccoons since it had been left out for so long.

Stayed 3 nights in Jan 2025

8/10 Good

Eirlys

Traveled with family

Jan 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great week at The Hacienda at Krystal Grand Puerto Vallarta. We stayed on the adult side so it was very peaceful but did spend some time at the Krystal Grand and appreciated that we had a choice. The property is very pretty and the beach is lovely. The food wasnt spectacular, but I was not expecting it to be. Servers were awesome! Great atmosphere.

Stayed 5 nights in Jan 2025

6/10 Okay

Mark

Traveled with group

Jan 17, 2025

Liked: Staff & service, property conditions & facilities

Too noisy at night. Had to upgrade my room to get away from it. Advance notice to all residents should be given for parties by the pool!! Waiters service during all meals and by the pool was excellent.

Stayed 8 nights in Jan 2025

4/10 Poor

Carol

Jan 16, 2025

Stayed 7 nights in Jan 2025

8/10 Good

Jeremiah Donald

Jan 11, 2025

Stayed 7 nights in Dec 2024

4/10 Poor

Jaanai

Traveled with partner

Jan 10, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Staff certainly did not clean our room when asked, clothing from the previous occupants were still in the closet upon arrival. Unfortunately the food wasn’t the best but not the worst either. Specialty coffees from the coffee bars were amazing and the omelets were fantastic.

Stayed 5 nights in Jan 2025