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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
7 restaurants; breakfast, lunch, and dinner served
Interior
Junior Suite Hacienda Terrace | Bathroom | Shower, free toiletries, towels
4 bars/lounges, poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, Hotel Zone Beach
    ‪2 min walk‬
  • Place, La Isla
    ‪7 min walk‬
  • Place, Puerto Mágico
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪6 min drive‬

Room options

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

8.0 out of 10
Very good
(16 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(24 reviews)
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

7.2 out of 10
Good
(12 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

8.0 out of 10
Very good
(18 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

South Zone
  • Pool
  • All inclusive
  • Spa
  • Parking included
8.8 out of 10, Excellent, 1,275 reviews
$302 nightly
The price is $365
Jun 7 - Jun 8
Total with taxes and fees
Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

About the neighborhood

Puerto Vallarta

Located in Hotel Zone, The Hacienda at Krystal Grand Puerto Vallarta is adjacent to Bay of Banderas and within a 10-minute walk of other popular attractions like Cruise Ship Terminal. This 192-room, 4-star hotel welcomes guests with 2 outdoor pools, 7 restaurants, and a 24-hour gym.

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.1 miles
  • Playa de Oro - 2 min walk - 0.1 miles
  • La Isla - 7 min walk - 0.4 miles
  • Puerto Mágico - 9 min walk - 0.5 miles
  • Plaza Caracol - 16 min walk - 0.9 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • ‪Talavera - ‬1 min walk
  • ‪Le Delice - ‬8 min walk
  • ‪Seafire Restaurant - ‬8 min walk
  • ‪Jardin Del Sol "Restaurante - ‬2 min walk
  • ‪McCarthy’s - ‬7 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Guests staying at The Hacienda at Krystal Grand Puerto Vallarta enjoy access to 2 outdoor pools, a 24-hour gym, and a steam room. Valet parking is offered for MXN 55 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include a rooftop terrace, WiFi in public areas, and meeting rooms.
Flat-screen TVs come with satellite channels, and wired internet keeps guests connected. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include furnished balconies, minibars, and espresso makers.
2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

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2 outdoor pools, free cabanas, pool umbrellas
Crown Paradise Golden All Inclusive Resort - Adults Only
Hotel Zone
  • Pool
  • Hot tub
  • All inclusive
  • Spa
7.4 out of 10, Good, 1,975 reviews
$247 nightly
The price is $299
Jun 1 - Jun 2
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 13 are not permitted to stay at this adults-only property (only guests 13 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Can I book all-inclusive rates at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive resort and rates come with all meals and onsite activities.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on Jun 3, 2026 start from $319, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see around The Hacienda at Krystal Grand Puerto Vallarta?

This hotel is situated in Hotel Zone within a 10-minute walk of Cruise Ship Terminal and Bay of Banderas. You'll also find Malecon and Playa de los Muertos within a short drive.

Will I be able to park at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, valet parking is offered for MXN 55 per night.

Is there a spa available at The Hacienda at Krystal Grand Puerto Vallarta?

Spa services at the hotel include hydrotherapy, body treatments, and massages.

Does The Hacienda at Krystal Grand Puerto Vallarta feature a casino?

No, The Hacienda at Krystal Grand Puerto Vallarta doesn't have a casino.

Will I find an indoor pool at The Hacienda at Krystal Grand Puerto Vallarta?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is The Hacienda at Krystal Grand Puerto Vallarta good for couples?

This adults-only hotel offers plenty of amenities for couples including a beach, 7 restaurants, and 2 outdoor pools.

Are there hot tubs at The Hacienda at Krystal Grand Puerto Vallarta?

No, but this hotel does have a steam room.

Does The Hacienda at Krystal Grand Puerto Vallarta have a restaurant that serves breakfast?

Yes, The Hacienda at Krystal Grand Puerto Vallarta has 7 restaurants, and serves breakfast for a surcharge.

Will The Hacienda at Krystal Grand Puerto Vallarta allow pets to stay for free?

No, pets aren't allowed at The Hacienda at Krystal Grand Puerto Vallarta.

Are there connecting rooms at The Hacienda at Krystal Grand Puerto Vallarta?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Hacienda at Krystal Grand Puerto Vallarta?

The closest major airport to The Hacienda at Krystal Grand Puerto Vallarta is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 3.8 mi away (13 minutes by car).

Can I book a room with a balcony at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, every guestroom at The Hacienda at Krystal Grand Puerto Vallarta comes with a furnished balcony and some offer garden and pool views.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1000 reviews
Rating 8 - Good. 276 out of 1000 reviews
Rating 6 - Okay. 154 out of 1000 reviews
Rating 4 - Poor. 85 out of 1000 reviews
Rating 2 - Terrible. 69 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Stayed 1 night in Feb 2026

10/10 Excellent

Daniel, Torrance

Stayed 1 night in Feb 2026

10/10 Excellent

Leah

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Miss Karen at the Owest snack bar was a delight. She was so thoughtful, always going the extra mile. The whole staff at Owest was fantastic, as was the staff at the Hacienda hotel. Gracias a todos!
Stayed 4 nights in Feb 2026

6/10 Okay

Hugh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We did have a great vacation at The Hacienda, however a few points that definitely need to be acknowledged. We left our room for about 20mins when we first arrived and in that time, we had $60.00 US dollars stolen from our room. Unfortunately we had not put our items in to the safe at that point. On us for that, but didn't love how it was handled either. Obviously not a huge amount of money but still felt like a violation. The room itself is beautiful but the walls are paper thin. The sound proofing is pretty non existent. Other than that, the food options are some of the best from an all inclusive I have been to. The pool areas and beach area are all amazing as well. Would have given a much higher rating if not for the two things mentioned. Would still reccomend though!
Stayed 10 nights in Feb 2026

8/10 Good

Joanna

Stayed 3 nights in Feb 2026

2/10 Terrible

Diego

Traveled with partner
Disliked: Cleanliness, staff & service
Please don’t stay here! The place is cute & nice but the food, drinks were horrible! & even the employees are not the nicest, we unfortunately had our beach backpack stolen & the employees & security are very useless & they were being shady even some of the employees say that there are people that like to steal, we were asking everyone & everyday & still nothing I’m sure one of the employees stole our bag & they all cover for each other, we also did a report & said they will get back to us in 72 hrs & no update, we also have reach out & no responses & on top of it there was mold on the headboard
Stayed 4 nights in Feb 2026

8/10 Good

Douglas

Stayed 14 nights in Feb 2026

6/10 Okay

Arno

Liked: Staff & service
The Hacienda grounds were beautiful and Seafood restaurant had good options, tasty and great service. Check inn was easy as well. I had stayed at the Krystal in the past when it was a Hilton and would say that it is really showing its age and is in need of a serious upgrade. Food needs improvement outside of the Seafood restaurant. Just seemed to be lower standard and quality. The construction was also a bit of a distraction of our relaxation. I probably won’t be back unless I read in the future that there has been improvements. It’s too bad really because this resort (Hacienda) has big potential.
Stayed 3 nights in Feb 2026

8/10 Good

Luke

Stayed 1 night in Feb 2026

10/10 Excellent

Shaun Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Service everywhere was really good and friendly. Food was really good and nice variety. Pools kept clean. Great coffee shop.
Stayed 10 nights in Jan 2026

6/10 Okay

Christopher

Liked: Property conditions & facilities
Nice place
Stayed 6 nights in Dec 2025

10/10 Excellent

TerriLynn, Kingston

Liked: Cleanliness, amenities, property conditions & facilities
Great place to go. The food was great and the service top notch. Stayed at the adults only side. Only downfall is the construction next door.
Stayed 11 nights in Jan 2026

10/10 Excellent

Kelsey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Excellent staff everywhere - from check in, pool side services, beach services, cleaning & maintenances. Would go back!
Stayed 8 nights in Jan 2026

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Quick and easy check in and check out. Very friendly staff, nice rooms, food was decent, pools were great.
Swim out room on Hacienda sice
Stayed 6 nights in Jan 2026

6/10 Okay

Amanda

Stayed 6 nights in Jan 2026

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities
The staff was very friendly, helpful, courteous. Our room was wonderful. The food options were plenty, and all were great!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Leslie

Every single staff greeted us as we passed by. Reall
Stayed 5 nights in Jan 2026

4/10 Poor

Naazreen

Traveled with family
Disliked: Amenities
I booked this resort based on reviews off youtube, Expedia and trivago. It’s an okay resort but the food options was very disappointing. I’ve stayed at all inclusive resorts in Mexico but this place really threw me off. They had 4 restaurant options between the Krystal grand and La hacienda, and only took few reservations per day. The buffet barely had any food optionals. For anyone that is a vegetarian or pescatarian, you have two or three options for lunch and dinner. Breakfast was decent. Even Mexican night was disappointing. Barely had any seafood options and there was quite a bit of cross-contamination. The drinks were watery and room service charges 150 peso per order. Room service was good but you did have to wait an hour for food. We ordered around 1030/11pm. One night they had no room service at all. Dessert is good. They didn’t provide shuttle service to go to downtown or from the airport. They told me it’s easier to get a cab, but they failed to inform you the prices of a cab for 10 mins is about 70$ USD. Grab an uber, just gotta walk 5 mins to the other side of the airport to catch one. Rooms were clean and the cleaners were efficient. Staff is friendly but not as helpful. Pools were nice but I found that they needed to upkeep it which they didn’t, especially considering it’s bee season and there were bees floating around. Overall I would give it a 5.5/10 or 3 stars. it’s mid and you can find better places for the same price.
Stayed 4 nights in Jan 2026

10/10 Excellent

Eddie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very satisfied and would return.
Stayed 5 nights in Dec 2025

8/10 Good

Sinuhé, Cuautla

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar para solo adultos, ofrece lo justo pero necesario. Agradable lugar y acceso al area de familia. La habitación con jacuzzy muy agradable y bonita, no hubo ninguna inconformidad con la estadia.
Stayed 4 nights in Dec 2025

10/10 Excellent

david j

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice & helpful. Fun entertainment in the pool area & music at the bar was good. Bar tenders were attentive. Servers in all restaurants & buffets were very attentive & thorough.
Stayed 5 nights in Jan 2026

8/10 Good

Nicolas

Stayed 3 nights in Jan 2026

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2025

8/10 Good

Laurie, Saint John

Liked: Cleanliness, amenities, property conditions & facilities
Very attentive and hardworking staff
Stayed 5 nights in Dec 2025

6/10 Okay

Juana

Traveled with family
Liked: Cleanliness, amenities
The room was spacious, the hacienda was a bit outdated compared to others but very clean. Staff were a hit and miss some were friendly while some could benefit from retraining (waiters/hostess). The food was good. The beach was calm and that was great staff outdoors was polite and assisted in finding chairs.
Stayed 3 nights in Dec 2025

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