The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

7 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Parking available
Bar
24/7 front desk
Spa

Explore the area

Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

Place, Cruise Ship Terminal
‪9 min walk‬
Place, La Isla
‪10 min walk‬
Place, Malecon
‪5 min drive‬
Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪4 min drive‬

Room options

Jr Suite Hacienda King

Good

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda Double

Good

463 sq ft
Sleeps 3
2 Double Beds

Junior Suite Hacienda King Pool View

Wonderful

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda Pool View

Wonderful

463 sq ft
Sleeps 3
2 Double Beds

Junior Suite Hacienda Swim Out

463 sq ft
Sleeps 3
2 Double Beds

Junior Suite Hacienda Terrace

Good

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda Swim Out King

Very good

452 sq ft
Sleeps 2
1 Queen Bed

About the neighborhood

Puerto Vallarta

Located in Hotel Zone, The Hacienda at Krystal Grand Puerto Vallarta is adjacent to Bay of Banderas and within a 15-minute walk of popular sights like Cruise Ship Terminal. This 192-room, 4-star hotel welcomes guests with 2 outdoor pools, 7 restaurants, and a 24-hour gym.

What's nearby

Hotel Zone Beach - 2 min walk - 0.1 miles
Cruise Ship Terminal - 9 min walk - 0.5 miles
La Isla - 10 min walk - 0.6 miles
Malecon - 5 min drive - 3.1 miles
Playa de los Muertos - 7 min drive - 4.1 miles

Getting around

Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

‪Lobby Bar - ‬4 min walk
‪Outback Steakhouse - ‬3 min walk
‪Tacos Mario - ‬4 min walk
‪Wings Army - ‬8 min walk
‪Icon Beach Bar - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools

Guests staying at The Hacienda at Krystal Grand Puerto Vallarta enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is offered for MXN 55 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this adults-only hotel include WiFi in public areas, meeting rooms, and a business center.

Flat-screen TVs come with satellite channels, and wired internet keeps guests connected. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include furnished balconies, minibars, and espresso makers.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Similar properties

2 outdoor pools, free cabanas, pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$222 nightly

Oct 19 - Oct 20

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Wired internet (MXN 190 per day)
Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

Valet parking on site (MXN 55 per night)

Food and drink

2 coffee shops/cafes
4 bars/lounges
7 restaurants
A poolside bar

Restaurants on site

Talvera

Things to do

2 outdoor pools
24-hour gym
Library

Conveniences

24-hour front desk
ATM
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Business center
Meeting rooms

Outdoors

Garden
On the beach
Rooftop terrace

Spa

Body scrubs
Facials
Hydrotherapy
Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

Banquet hall
Smoking not allowed

Room amenities

Bedroom

Premium bedding

Bathroom

Free toiletries
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with premium satellite channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Safe

Policies

Check-in

Check-in time starts at 4:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Children younger than 13 are not permitted to stay at this adults-only property (only guests 13 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
Valet parking fee: MXN 55 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 4:00 PM
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton All-Inclusive Adults

Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel

Hacienda Hilton All-Inclusive Adults Hotel

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel

Hacienda Hilton All-Inclusive Adults Hotel

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton All-Inclusive Adults

The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Can I book all-inclusive rates at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive resort and rates come with all meals and onsite activities.

Is free cancellation available at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see around The Hacienda at Krystal Grand Puerto Vallarta?

This hotel is situated in Hotel Zone within a short 10-minute walk of Cruise Ship Terminal and also 2 minutes on foot from Bay of Banderas. You'll also find Malecon and Playa de los Muertos within a short drive.

Will I be able to park at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, valet parking is offered for MXN 55 per night.

Is there a spa available at The Hacienda at Krystal Grand Puerto Vallarta?

Spa services at the hotel include hydrotherapy, body treatments, and massages.

Does The Hacienda at Krystal Grand Puerto Vallarta feature a casino?

No, The Hacienda at Krystal Grand Puerto Vallarta doesn't have a casino.

Will I find an indoor pool at The Hacienda at Krystal Grand Puerto Vallarta?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is The Hacienda at Krystal Grand Puerto Vallarta a good place to stay for couples?

This adults-only hotel offers plenty of amenities for couples including 2 outdoor pools, a poolside bar, and 7 restaurants.

Are there hot tubs at The Hacienda at Krystal Grand Puerto Vallarta?

No, this hotel doesn't have a spa tub.

Does The Hacienda at Krystal Grand Puerto Vallarta have a restaurant that serves breakfast?

Yes, The Hacienda at Krystal Grand Puerto Vallarta has 7 restaurants, and serves breakfast for a surcharge.

Will The Hacienda at Krystal Grand Puerto Vallarta allow pets to stay for free?

No, pets aren't allowed at The Hacienda at Krystal Grand Puerto Vallarta.

Does The Hacienda at Krystal Grand Puerto Vallarta have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Hacienda at Krystal Grand Puerto Vallarta?

The closest major airport to The Hacienda at Krystal Grand Puerto Vallarta is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 3.8 mi away (12 minutes by car).

Can I book a room with a balcony at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, every guestroom at The Hacienda at Krystal Grand Puerto Vallarta comes with a furnished balcony with some featuring garden or pool views.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Courtney

Traveled with family

Sep 26, 2025

Liked: Cleanliness, staff & service

Generally, I had a great time and the staff really were incredible. However, I do think they need to put some more work into the variety of the food they serve. It is basically the same exact dishes everyday, all day. Variety would be nice.

Stayed 6 nights in Sep 2025

10/10 Excellent

jaime

Jul 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jul 2025

2/10 Terrible

Jeanie

Traveled with partner

Jul 7, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The staff upon check in was very rude. The food here is terrible, we ended up eating off site for most of the trip. We spent five days here, paid for a swim out suite and the pool they gave us was the tiniest and dirtiest. The latch on the room door was broken. It was an awful experience, the rooms are old and dirty.

Stayed 4 nights in Jun 2025

10/10 Excellent

Kyle

Jul 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay, will miss our time here

We really enjoyed our time here in our swim out room on the Hacienda side. Being able to jump in our own pool everyday, was the best way to beat the heat, and once the waiters realized we were out there they would pop through the bushes to bring us drinks, which was amazing. The afternoon thunderstorms were not a problem and actually beautiful to watch and listen too. The Talavera restaurant was our favorite, but we also tried La Catrina and Il Delice. La Catrina was second and Il Delice was just okay. We ate at the Hacienda buffet every morning and got great omelettes. The only con of coming in the summer was mosquitos. They were a minor problem, but my wife was smart and bought a mini bug zapper which worked quite well in the room, and then bug spray and bug bands. I don't think I got bit once. It is very hot and humid, and it is rainy, but coming in the off season worked out for us.

Stayed 5 nights in Jun 2025

10/10 Excellent

Juan Rogelio

Traveled with partner

Jul 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El Hotel Hacienda tiene una alberca techada, muy conveniente cuando no queremos asolearnos mucho. El personal es muy atento y cuidadoso con el servicio. Las instalaciones estan impecables.

Stayed 3 nights in Jun 2025

8/10 Good

Mariela

Jul 2, 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Rashawn

Traveled with group

Jun 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff is Amazing. Pleasant helpful and hardworking. Truly made the stay special.

Stayed 4 nights in Jun 2025

2/10 Terrible

Magnolia

Traveled with partner

Jun 28, 2025

Disliked: Staff & service, amenities, property conditions & facilities

Upon our arrival the hotel staff was very unwelcoming. We had no idea the sister hotel was next to us. We had no direction of where any of the amenities were like the gym or pools. We were given our initial room and it was extremely dirty. There was hair all over the floor and the soaking tub, the second room was leaking water from the ceiling, the last room given had two double beds. I felt like the staff was annoyed we kept bringing these complaints. We were eventually given the initial room after housekeeping "cleaned" it but it wasn't any better. We also got the jr suite with the swim out pool and we never used it because it was so dirty the water was brown of how unclean it was. Please don't waste your money, go to another hotel!

Stayed 4 nights in Jun 2025

10/10 Excellent

Bria

Jun 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

10/10 Excellent

James

Jun 22, 2025

Stayed 7 nights in Jun 2025

8/10 Good

Sarah

Jun 21, 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Jun 2025

10/10 Excellent

Alejandra

Jun 19, 2025

Stayed 4 nights in Jun 2025

2/10 Terrible

aryan

Jun 15, 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Laura

Traveled with partner

Jun 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff was amazing very courteous and top of everything.

Stayed 4 nights in May 2025

10/10 Excellent

Luis Fernando

Jun 11, 2025

Stayed 4 nights in May 2025

10/10 Excellent

Mariana

Jun 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in May 2025

4/10 Poor

Stephanie

Traveled with partner

Jun 6, 2025

Liked: Amenities

Disliked: Cleanliness

I liked the area where the property was located , would not return due to cleanliness , sheets/bedding and pillows had a mildew smell no matter how many times I asked them to change the bedding. The restroom was not clean when we arrived at all and had hair all over the floor as well as dirt even after room service cleanings daily. Food was terrible and had to eat out of the resort.

Stayed 7 nights in May 2025

8/10 Good

Rafael, Miami

Traveled with partner

Jun 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great value for the money. Pools and common areas are very pleasant and human-scale. The Mediterranean villa style is really charming and they pull it off well. Food offer can be improved, but it does the job. Staff is attentive, professional and accommodating. Our checkin concierge, Melanie, was the highlight of our checkin and overall stay. Kudos to Melanie.

Stayed 1 night in May 2025

10/10 Excellent

Laterrica

Jun 2, 2025

Soooo nice and clean

Stayed 3 nights in May 2025

8/10 Good

Pierre

Traveled with partner

Jun 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I wish there were better food options.

Stayed 5 nights in May 2025

8/10 Good

Pierre

Traveled with partner

Jun 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There were not that many food options from the buffets.

Stayed 1 night in May 2025

10/10 Excellent

Alberto

May 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in May 2025

8/10 Good

Julio

Traveled with partner

May 19, 2025

Liked: Amenities

Good place the food some days are really good some mmm so so but place amazing people great

Stayed 2 nights in May 2025

8/10 Good

Ruby Alena

Traveled with partner, Traveled with family

May 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I didnt like being pushed by every employee there to take a tour and 90 minute sales pitch about them promoting a new hotel and a 10 year plan presentation. I went for a holiday not to be harassed. I wouldnt call the rooms swim out rooms as the indiviual pools are not connected to the main pool which is what i had assumed they meant by a swim out room. The resturants need a bit more variety. The raccoons and iguanas are probably the highlight of the hotel as they are very interesting to see. The bed is extreamly comfortable which is nice. I enjoyed my stay non the less as the hotel is lovely.

Stayed 4 nights in May 2025