The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools

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Where to?

Dates

July 2025

August 2025

Jr Suite Hacienda King | 1 bedroom, premium bedding, minibar, in-room safe

7 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Parking available
Bar
Spa
24/7 front desk

Explore the area

Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

Hotel Zone Beach
‪2 min walk‬
Cruise Ship Terminal
‪9 min walk‬
Malecon
‪5 min drive‬
Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪4 min drive‬

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Room options

Junior Suite Hacienda Swim Out

463 sq ft
Sleeps 3
2 Double Beds

Junior Suite Hacienda Terrace

Good

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda Swim Out King

Very good

452 sq ft
Sleeps 2
1 Queen Bed

Jr Suite Hacienda King

Good

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda King Pool View

Wonderful

463 sq ft
Sleeps 2
1 King Bed

Junior Suite Hacienda Pool View

Wonderful

463 sq ft
Sleeps 3
2 Double Beds

Junior Suite Hacienda Double

Good

463 sq ft
Sleeps 3
2 Double Beds

About the neighborhood

Puerto Vallarta

Located in Hotel Zone, The Hacienda at Krystal Grand Puerto Vallarta is adjacent to Bay of Banderas and within a 15-minute walk of popular sights like Cruise Ship Terminal. This 192-room, 4-star hotel welcomes guests with 2 outdoor pools, 7 restaurants, and a 24-hour gym.

What's nearby

Hotel Zone Beach - 2 min walk - 0.1 miles
Cruise Ship Terminal - 9 min walk - 0.5 miles
La Isla - 10 min walk - 0.6 miles
Malecon - 5 min drive - 3.1 miles
Playa de los Muertos - 7 min drive - 4.1 miles

Getting around

Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

‪Porfirio’s - ‬6 min walk
‪Outback Steakhouse - ‬3 min walk
‪Tacos Candora - ‬1 min walk
‪Lobby Bar - ‬4 min walk
‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools

Guests staying at The Hacienda at Krystal Grand Puerto Vallarta enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is offered for MXN 55 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include WiFi in public areas, meeting rooms, and a business center.

Flat-screen TVs come with satellite channels, and wired internet keeps guests connected. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include furnished balconies, minibars, and espresso makers.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

Similar properties

Outdoor pool, free cabanas, pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$216 nightly

Jul 3 - Jul 4

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Wired internet (MXN 190 per day)
Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

Valet parking on site (MXN 55 per night)

Food and drink

2 coffee shops/cafes
4 bars/lounges
7 restaurants
A poolside bar

Restaurants on site

Talvera

Things to do

2 outdoor pools
24-hour gym
Library

Conveniences

24-hour front desk
ATM
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Business center
Meeting rooms

Outdoors

Garden
On the beach
Rooftop terrace

Spa

Body scrubs
Facials
Hydrotherapy
Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

Banquet hall
Smoking not allowed

Room amenities

Bedroom

Premium bedding

Bathroom

Free toiletries
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with premium satellite channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Safe

Policies

Check-in

Check-in time starts at 4:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Children younger than 13 are not permitted to stay at this adults-only property (only guests 13 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
Valet parking fee: MXN 55 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 4:00 PM
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton All-Inclusive Adults

Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel

Hacienda Hilton All-Inclusive Adults Hotel

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel

Hacienda Hilton All-Inclusive Adults Hotel

Hacienda Hilton Puerto Vallarta All-Inclusive Adults

Hacienda Hilton All-Inclusive Adults

The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Can I book all-inclusive rates at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive resort and rates come with all meals and onsite activities.

Is free cancellation available at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see around The Hacienda at Krystal Grand Puerto Vallarta?

This hotel is situated in Hotel Zone within a short 10-minute walk of Cruise Ship Terminal and also 2 minutes on foot from Bay of Banderas. You'll also find Malecon and Playa de los Muertos within a short drive.

Is parking available on site at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, valet parking is offered for MXN 55 per night.

Is there a spa available at The Hacienda at Krystal Grand Puerto Vallarta?

Spa services at the hotel include hydrotherapy, body treatments, and massages.

Does The Hacienda at Krystal Grand Puerto Vallarta feature a casino?

No, The Hacienda at Krystal Grand Puerto Vallarta doesn't have a casino.

Will I find an indoor pool at The Hacienda at Krystal Grand Puerto Vallarta?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about The Hacienda at Krystal Grand Puerto Vallarta?

This adults-only hotel offers plenty of amenities for couples including 2 outdoor pools, a poolside bar, and 7 restaurants.

Are there hot tubs at The Hacienda at Krystal Grand Puerto Vallarta?

No, there isn't a spa tub at this hotel.

Does The Hacienda at Krystal Grand Puerto Vallarta have a restaurant that serves breakfast?

Yes, The Hacienda at Krystal Grand Puerto Vallarta has 7 restaurants, and serves breakfast for a surcharge.

Will The Hacienda at Krystal Grand Puerto Vallarta allow pets to stay for free?

No, pets aren't allowed at The Hacienda at Krystal Grand Puerto Vallarta.

Are there connecting rooms at The Hacienda at Krystal Grand Puerto Vallarta?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Hacienda at Krystal Grand Puerto Vallarta?

The closest major airport to The Hacienda at Krystal Grand Puerto Vallarta is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 3.8 mi away (12 minutes by car).

Are there rooms with balconies at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, every guestroom at The Hacienda at Krystal Grand Puerto Vallarta comes with a furnished balcony with some featuring garden or pool views.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Tremica Shenell

May 6, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Apr 2025

6/10 Okay

Gabriela

Mar 31, 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

Marco

Traveled with partner

Mar 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome rooftop bar and pool!! Amazing food and drinks 👍👍

Stayed 4 nights in Mar 2025

8/10 Good

Brendaisha

Traveled with family

Mar 28, 2025

Liked: Cleanliness, staff & service, amenities

I just went for my birthday trip March 16-20 and overall the stay was good. The property was clean and beautiful but honestly the upkeep on some things was not good. I booked two Jr suite hacienda terrace rooms. They are HUGE! Loved all the space and the outside jacuzzi. On further inspection we realized that some things were broken. In one of the rooms, the door that separated the bedroom from the bathroom was jammed open and couldn't be closed. The bathroom tub handle for hot water did not turn on and the phone in the room did not work. The other room did not have a phone at all. When we went down to concierge to tell them they said they stepping away from phones and you would have to leave a request on WhatsApp for anything. That wasn't explained when we checked in. They did send someone to fix the bathroom door but the bathtub handle was never fix. As far a food goes, it was mostly terrible at least when it comes to the buffet. Breakfast was amazing though. I was only able to try one restaurant which was the international and it was good. Some of the restaurants are only open some days so I did not get to try most of them. You have to reserve a spot between 10AM and 2PM every day. The earlier the better. The food on the Hacienda side is better and more seasoned. The Krystal grand side was super bland. The made to order pasta night was good also at the buffet but the line is long because they only have one cook for that. Overall the staff is super friendly.

Stayed 4 nights in Mar 2025

6/10 Okay

Vladimir, Vancouver

Mar 27, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 10 nights in Mar 2025

8/10 Good

Lori A.

Traveled with family

Mar 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The setting is stunning. Like being in a jungle with so many palm trees and beautiful plants! Hard to get a beach chair, they were always reserved by 7:30 a.m.! Food was ok, not great. Breakfast was very good and lots to choose from. Several things could use upkeep.

Stayed 13 nights in Mar 2025

10/10 Excellent

Kevin

Traveled with family

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were fantastic.

Stayed 7 nights in Feb 2025

6/10 Okay

Jason Agostino

Mar 23, 2025

Liked: Staff & service

6/10 Okay

ROSA, Del Rio

Mar 23, 2025

Liked: Staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

6/10 Okay

Adam L

Traveled with group, Traveled with family

Mar 22, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities

The outdoor staff around the pool was amazing and attentive, the pools were also very nice with lots of socializing. The rooms were not all that clean, and there was one day we didnt get clean towels (6 day stay), and a couple more were we only got one towel. The amount of restaurants is misleading as three of them are only open three days per week, and almost impossible to get reservations at. If i was to stay there again, i would stay at the Krystal and use the pool at the Hacienda. Also, the front desk concierge was less than friendly and offered almost no help for anything other than telling you to use their App (which rarely worked) to book reservations and such. Finally, forget about getting change or Peso's at the front desk, the will direct you to bartenders to get change. Basically, I would only stay there again for the bartenders and staff around the pool area.

Stayed 6 nights in Mar 2025

8/10 Good

Ebrahim

Mar 19, 2025

Stayed 6 nights in Mar 2025

8/10 Good

Clayton

Traveled with group

Mar 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall had a great experience. This is my second time visiting and I would definitely visit again. The food is relatively good (except for the Italian food), the entire property is clean and all the staff is very friendly and helpful. We had an issue with our first room shower so they had to put us in another room, but I’d say that was the only issue we ran into while visiting. I love that you can access the sister hotel next door which has a rooftop adult only pool overlooking the beach.

Stayed 5 nights in Mar 2025

10/10 Excellent

Gricelda

Traveled with partner

Mar 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our 2nd time visiting The Hacienda at Krystal Grand in PV, MX. The staff is amazing from the entry area, specially Jesus, that gives you a warm welcome, to the pool bar area. Brandon at the pool bar also granted us a home feeling with great knowledge of the drinks. At the pool area, Carlos and Cesar made our pool enjoyment as if we were in our own house. The restaurants could improve in the food offered although the service of the waiters, Ivan and Cristian was exceptional. They were great going between tables and treating all guests with the same service. I will definitely return to The Hacienda in the future.

Stayed 5 nights in Mar 2025

10/10 Excellent

Rafael

Mar 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Awesome

Stayed 3 nights in Feb 2025

8/10 Good

FRANK

Traveled with partner

Mar 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff . Dinners were good Breakfast was average and lunch was a little uneventful. Overall it was a good experience

Stayed 7 nights in Mar 2025

6/10 Okay

Jennifer

Traveled with group, Traveled with partner

Mar 8, 2025

Liked: Staff & service

Property is lush, we have stayed before. We only had a bath towel, no wash cloths or hand towels, the chair in our room was a little dirty on arrival but the staff is amazing we wood still go back. It is a great priced resort for sure. The restaurants are good, especially the avocado ice cream 😏

Stayed 6 nights in Feb 2025

6/10 Okay

Brenda

Mar 4, 2025

Stayed 3 nights in Feb 2025

10/10 Excellent

Ma.

Traveled with group

Feb 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was wonderful. Everyone was kind and helpful. Food and drinks were great. Our room was beautiful and clean. The beach views were incredible from the pool. We will definitely be back:)

Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Traveled with partner

Feb 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Dining options

Stayed 10 nights in Feb 2025

10/10 Excellent

Kenyon

Feb 25, 2025

Stayed 2 nights in Feb 2025

8/10 Good

Frank

Feb 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

10/10 Excellent

Tania

Feb 20, 2025

Liked: Staff & service, room comfort

Solo Trip in PVR

I had an amazing time! The workers were so helpful and extremely nice! Lots of sleep lots of drinks and lots of food was had! Can’t wait to go back! I only went to one show but definitely want to go back and enjoy all the activities that go on!

Stayed 3 nights in Feb 2025

2/10 Terrible

danielas

Traveled with group

Feb 17, 2025

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

We paid extra to stay at the Hacienda, expecting a high-end, adults-only experience, but it fell far short of expectations. In the evenings, there was nowhere to enjoy a drink within the Hacienda section, forcing us to walk to the other side of the hotel. Beach access was also unavailable from the Hacienda, requiring another trek to the main resort. The only bar available in the evenings had long lineups, making it difficult to get served. Live music was only offered every other night, and when it did happen, the quality was disappointing. The hotel itself felt extremely run-down—bathroom doors by the pool wouldn’t close, pool tiles were coming loose, and the rooms were outdated. Worst of all, the shower smelled like sewage. Our group of 16 has traveled extensively to all-inclusive resorts, and this was by far the worst experience we’ve had. I would never stay at a Krystal property again.

Stayed 4 nights in Feb 2025

6/10 Okay

Grace, LAKE COUNTRY

Feb 15, 2025

Nice location, right on the beach. The Hacienda, adults only section, was much quieter than the resort. Not many restaurants to choose from, the French and Italian specialty restaurants were not that special. Evening entertainment rather poor quality.

Stayed 7 nights in Feb 2025