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Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool
VIP Access

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Photo gallery for Casa Dona Susana

Restaurant
Street view
Front of property
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Free WiFi
  • Room service

Explore the area

View in a map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Place, Playa de los Muertos
    ‪2 min walk‬
  • Place, Olas Altas Beach
    ‪2 min walk‬
  • Place, Los Muertos Pier
    ‪2 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

8.2 out of 10
Very good
(70 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Puerto Vallarta

Located in Romantic Zone, Casa Dona Susana is next to popular attractions like Playa de los Muertos and Los Muertos Pier. This 3.5-star hotel has 42 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Olas Altas Street - 1 min walk - 0.1 miles
  • Playa de los Muertos - 2 min walk - 0.1 miles
  • Olas Altas Beach - 2 min walk - 0.1 miles
  • Los Muertos Pier - 2 min walk - 0.1 miles
  • Cuale Island - 5 min walk - 0.3 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Tuna Azul - ‬1 min walk
  • ‪Andale's Restaurant & Bar - ‬1 min walk
  • ‪Margarita Grill - ‬2 min walk
  • ‪Republic - ‬2 min walk

About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool
Guests of Casa Dona Susana enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. You'll find limited parking. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this adults-only hotel include a garden, wedding services, and a porter/bellhop.
Guests can expect free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include safes and ironing boards.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Reception
Los Arcos Suites
  • Pool
  • All inclusive
  • Kids pool
  • Free WiFi
8.2 out of 10, Very Good, 1,006 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • This is an adults-only property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Pool access available from 10 AM to 10 PM.
  • Nearby construction work may cause some noise disturbance.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Can I book all-inclusive options at Casa Dona Susana?

Casa Dona Susana has all inclusive rates that come with all meals and onsite activities included.

Is a free cancellation option available at Casa Dona Susana?

Casa Dona Susana provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What can I see within easy reach of Casa Dona Susana?

This hotel is situated in Romantic Zone within a 10-minute walk of Playa de los Muertos and Bay of Banderas. You'll also find Malecon and Cruise Ship Terminal within a short drive.

Is there parking available at Casa Dona Susana?

Yes, though parking is limited.

Does Casa Dona Susana include a casino?

No, Casa Dona Susana doesn't have a casino.

Is there an indoor pool at Casa Dona Susana?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10 AM and 10 PM.

What do couples enjoy most about Casa Dona Susana?

Amenities that appeal to couples at this adults-only hotel include premium bedding and a turndown service along with an outdoor pool.

Are there hot tubs at Casa Dona Susana?

No, this hotel doesn't have a spa tub.

Does Casa Dona Susana feature a restaurant that includes a breakfast menu?

No, Casa Dona Susana doesn't have a restaurant that serves breakfast.

Does Casa Dona Susana allow pets to stay for free?

No, pets aren't allowed at Casa Dona Susana.

Are there connecting rooms at Casa Dona Susana?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Casa Dona Susana?

The closest major airport to Casa Dona Susana is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 8.5 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Casa Dona Susana?

No, there aren't any guestrooms with balconies at Casa Dona Susana.

Does Casa Dona Susana host weddings?

Take advantage of the wedding venue at Casa Dona Susana if you plan to say "I do" during your trip.

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1002 reviews
Rating 8 - Good. 249 out of 1002 reviews
Rating 6 - Okay. 108 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Craig

Stayed 5 nights in Oct 2025

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient , perfect location and the staff members were great.
Stayed 4 nights in Oct 2025

10/10 Excellent

Bethany

Stayed 4 nights in Oct 2025

10/10 Excellent

Omar

Stayed 4 nights in Oct 2025

8/10 Good

Jeffrey

Stayed 2 nights in Oct 2025

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the area, love old Villarta! The room stayed nice and cool and we were lucky enough to receive a free upgrade for our special occasion. We would definitely recommend staying there.
Stayed 7 nights in Oct 2025

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Dona Susana was very clean with comfortable beds, bedding and towels. Has a quaint Mexican charm to it, and would highly recommend. The only annoying part of the stay was a constant chirping coming from the lobby portion of the hotel. When inquiring about it, they said it had to do with a temperature sensor. Hopefully this’ll be fixed soon so others can enjoy a quite stay.
Stayed 7 nights in Oct 2025

10/10 Excellent

Saverio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location to shopping,dinning easy walking to malecon
Stayed 8 nights in Oct 2025

2/10 Terrible

Jose

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start. No bar, no restaurant. No parking for my rent a car in the hotel. I bought all inclusive but the bar is two blocks away, it closes at 10:30pm. The TV didn’t work. This was the first Hotel I have ever stayed. The staff was rude.
Stayed 3 nights in Oct 2025

10/10 Excellent

Phillip

Stayed 1 night in Oct 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, access to all 3 sister hotel amenities. Awesome staff!
Stayed 9 nights in Sep 2025

6/10 Okay

Carlos

Traveled with partner
Liked: Cleanliness, staff & service
Pros: Location, quiet and close to the sister hotels and restaurants and amenities in Zona Romantica Cons, humidity in the room, regular room felt claustrophobic, (make sure you stay on a room with a balcony) no pool the week we were there, but access to the Los Arcos all inclusive and Arcos condos pools overall 3 stars, the staff was nice
Stayed 7 nights in Sep 2025

10/10 Excellent

Alejandro

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service
Stayed 7 nights in Sep 2025

8/10 Good

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect! Property, location, comfort, cleanliness and especially the attentive staff Alexander, Joel and the rest of the team. Boutique hotel but with the percs of being sister hotel to beach resort Los Arcos. We will absolutely stay there again next trip!
Stayed 7 nights in Sep 2025

10/10 Excellent

Makenzie

Stayed 5 nights in Jul 2025

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of Casa Dona Susana are the best!! You can trust that they will take great care of your stay with kindness and responsibility. I left my phone behind and I was at the airport scared and worried that I would not have it going back home. With just one call to the hotel they were able to retrieve my phone and send it to me via taxi to the airport. They did me a great service and will forever be grateful for that.
Stayed 5 nights in Aug 2025

2/10 Terrible

michael a

Stayed 4 nights in Aug 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love the Mexican Authentic Decor
Stayed 4 nights in Aug 2025

10/10 Excellent

Mannu

Stayed 4 nights in Jun 2025

10/10 Excellent

Michele

The staff was wonderful. The property was one small block off the beach. The rooftop pool had a great view. We would stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great all services are great except the waiters for the most part they don't greet you they rush through they don't have time for you some of them and as far as the room upgrade they did upgrade us to a remodel room somewhat nice room smelled like if it was over humidity inside the room and stink our clothes yes they did provide us with an exchange of room another upgrade but like I said you look like rooms were just remodeled because they forgot to free inspect the rooms before they gave them out to the customers there were a couple of items wrong with the second room as well the shower head was loose when moving the shower spigot the sink faucet was also very loose when opening and closing the faucet handle that got fixed after it was told about and thirdly the restroom door to the toiletry was not screwed right on the hinges it was me seeing a lot of screws on the hinges and the door was hit on the floor and was hanging by literally three screws on three hinges after being there for half an hour and going to restroom and closing the door one of the screws fell off so now you only had two screws on three inches that was that was also brought up and got fixed other than that everything went well just one more thing they need to do something about their food they need to find a better chef with better taste this is my fourth time or third going to the same place Hotel and we've had the same problem maybe it's just us don't know but I think it can be fixed
Stayed 4 nights in Aug 2025

2/10 Terrible

Raymond, Pueblo

Traveled with partner
Liked: Staff & service
Disliked: Amenities
LIFE OR DEATH DO NO STAY HERE AND PURCHASE THE ALL INCLUSIVE PACKAGE!! Contracted E. COLI and SHIGELLA from the all inclusive restaurant buffet they had us eat at. This was followed by a 4 day stay in the hospital. My kidneys and liver have received extensive damage.
Stayed 3 nights in Aug 2025

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and value

Great experience from start to finish! I stayed in one of the updated balcony rooms, very comfortable and clean. Would definitely stay again.
Stayed 1 night in Aug 2025

8/10 Good

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort

Check in reception

Stayed 6 nights in Aug 2025

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