Casa Dona Susana

Adults-only beach hotel with outdoor pool

VIP Access

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Where to?

Dates

September 2025

October 2025

Premium bedding, in-room safe, individually decorated, blackout drapes

Overview
Rooms
Location
Policies

Excellent

Popular amenities

All inclusive
24/7 front desk
Room service

Explore the area

Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

Place, Playa de los Muertos
‪2 min walk‬
Place, Los Muertos Pier
‪2 min walk‬
Place, Malecon
‪16 min walk‬
Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪10 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Standard Room, 1 King Bed

Very good

Sleeps 2
1 King Bed

About the neighborhood

Puerto Vallarta

Located in Romantic Zone, Casa Dona Susana is adjacent to Playa de los Muertos and within a mile (2 km) of other popular sights like Malecon. This 3.5-star hotel has 42 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

Playa de los Muertos - 2 min walk - 0.1 miles
Los Muertos Pier - 2 min walk - 0.1 miles
Olas Altas Street - 2 min walk - 0.1 miles
Cuale Island - 7 min walk - 0.4 miles
Malecon - 16 min walk - 0.9 miles

Getting around

Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

‪Pancho's Takos - ‬2 min walk
‪Margarita Grill - ‬2 min walk
‪Andale's Restaurant & Bar - ‬1 min walk
‪Fajita Republic - ‬2 min walk
‪Lix : By Xocodiva - ‬2 min walk

About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool

Guests of Casa Dona Susana enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. You'll find limited parking. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this adults-only hotel include a porter/bellhop, wedding services, and a garden.

Guests can expect free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include safes and ironing boards.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Pool
All inclusive
Spa
Kids pool

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Limited onsite parking

Food and drink

A restaurant
Snack bar/deli

Things to do

Outdoor pool

Conveniences

24-hour front desk

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Garden
Terrace

Accessibility

Elevator

4 floors
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

LED TV with cable channels

Food and drink

Room service

Air conditioning
Individual decor
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

This is an adults-only property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.

Additional information about polices, regulations, and more:

Pool access available from 10 AM to 10 PM.
Nearby construction work may cause some noise disturbance.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Casa Dona

Casa Dona Susana

Casa Dona Susana Hotel

Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Puerto Vallarta

Casa Susana

Dona Casa

Dona Casa Susana

Dona Susana

Susana Casa

Casa Dona Susana Hotel

Casa Dona Susana Puerto Vallarta

Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Can I book all-inclusive options at Casa Dona Susana?

Casa Dona Susana has all inclusive rates that come with all meals and onsite activities included.

Is a free cancellation option available at Casa Dona Susana?

Casa Dona Susana provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What can I see within easy reach of Casa Dona Susana?

This hotel is situated in Romantic Zone, just steps from Playa de los Muertos and Los Muertos Pier, and within a short walk of Olas Altas Street. You'll also find Malecon and Cruise Ship Terminal within a short drive.

Is parking available on site at Casa Dona Susana?

Yes, though parking is limited.

Does Casa Dona Susana include a casino?

No, Casa Dona Susana doesn't have a casino.

Is there an indoor pool at Casa Dona Susana?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10 AM and 10 PM.

Is Casa Dona Susana a good place to stay for couples?

Amenities that appeal to couples at this adults-only hotel include premium bedding and a turndown service along with an outdoor pool.

Does Casa Dona Susana have a hot tub?

No, this hotel doesn't have a spa tub.

Does Casa Dona Susana feature a restaurant that includes a breakfast menu?

No, Casa Dona Susana doesn't have a restaurant that serves breakfast.

Does Casa Dona Susana allow pets to stay for free?

No, pets aren't allowed at Casa Dona Susana.

Are there connecting rooms at Casa Dona Susana?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Casa Dona Susana?

The closest major airport to Casa Dona Susana is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 8.7 mi away (29 minutes by car).

Can I book a room with a balcony at Casa Dona Susana?

No, there aren't any guestrooms with balconies at Casa Dona Susana.

Does Casa Dona Susana host weddings?

Take advantage of the wedding venue at Casa Dona Susana if you plan to say "I do" during your trip.

Casa Dona Susana Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

MAGIE

Traveled with partner

Jun 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location, friendly staff

Stayed 3 nights in Jun 2025

10/10 Excellent

Jose Freddie

Traveled with partner

Jun 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.

Stayed 4 nights in Jun 2025

8/10 Good

Gene Carl, Maple Ridge

Jun 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon

Stayed 7 nights in May 2025

10/10 Excellent

fernando

Jun 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jun 2025

10/10 Excellent

Shannon

Traveled with group, Traveled with partner

Jun 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property has a roof top pool with bar and restaurant and an ocean view - the lounge chairs are padded and it’s very relaxing - the beach is literally steps away with free lounge chairs and umbrellas - check in was easy and the front rooms with the balconies are very spacious, new and welcoming - we had the all inclusive plan and the food was yummy - a different theme each night - my favorite is the breakfast you have to get a freshly made omelet from Lupita or a homemade French Toast - there is a waiter who is very rude - Manuel Duenas so beware of him but everyone else is wonderful especially Ricardo, Pablo and Jonathan

Stayed 6 nights in Jun 2025

10/10 Excellent

Greg

Jun 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities

My stay at Casa Dona Susana was absolutely wonderful! This charming property perfectly captures the authentic spirit of Puerto Vallarta while providing all the comforts you could want. The accommodations were beautifully maintained and thoughtfully appointed. What truly made this experience special was the outstanding staff. From the moment I arrived, everyone was incredibly welcoming, attentive, and went above and beyond to ensure my stay was memorable. Their local knowledge and genuine hospitality made all the difference. The location is perfect for exploring Puerto Vallarta, and the property itself feels like a peaceful retreat. I can't wait to return to Casa Dona Susana on my next visit to this beautiful city. Highly recommended!

Stayed 8 nights in Jun 2025

8/10 Good

VITOR

Jun 18, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

The breakfast byvthe beach was great

Stayed 6 nights in Jun 2025

8/10 Good

michael

Jun 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in May 2025

8/10 Good

Abiba

Jun 15, 2025

Stayed 3 nights in Jun 2025

6/10 Okay

Willie

Jun 14, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Too much noise from other hotel customers. Ado, the rooms did it have reading lamps

Stayed 8 nights in May 2025

10/10 Excellent

SCOTT

Jun 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in Jun 2025

8/10 Good

Reyna, Sacramento

Jun 9, 2025

I like the location

Stayed 3 nights in Jun 2025

4/10 Poor

Maxine

Jun 2, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

John

Traveled with partner

Jun 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We rented condominiums on all prior visits to Puerto Vallarta. This was our first time staying in a hotel, and we were very happy. Casa Dona Susana is the adults only property associated with Los Arcos. We had breakfast daily at Mi Pueblito, in Las Arcos, and when we wanted a more quiet retreat---we enjoyed the pool at Casa Dona Susana. Each and every employee we encountered over our 6 days there was welcoming, friendly and helpful. We really can't say enough about what a pleasant experience we enjoyed in the last few days of May, 2025.

Stayed 5 nights in May 2025

10/10 Excellent

Victor

Jun 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Hotel was very nice and staff was friendly. They recognized my Expedia status and upgraded my room with a balcony and offered a free breakfast buffet every day of my stay. They even offered a free 30 minute free massage! Room was a nice size with great AC.

Stayed 7 nights in May 2025

10/10 Excellent

Aman

May 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Very comfortable stay, nice rooms and good people at the front desk. Only inconvenience is you need to go to the bigger resort for even a coffee in the morning when you just wake up lazy. The bigger resort is great and loved the ambience but if you could just arrange coffee in this resort it will be awesome. Other than location, condition, service, everything is perfect.

Stayed 3 nights in May 2025

8/10 Good

Andres

May 27, 2025

Stayed 5 nights in May 2025

10/10 Excellent

juan

May 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great area,everything in walking distance

Stayed 3 nights in May 2025

6/10 Okay

Jesus, Clovis

Traveled with partner

May 23, 2025

Liked: Cleanliness, staff & service

You get a beach chair with an umbrella

Stayed 7 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with group

May 22, 2025

Liked: Staff & service

Great staff, rooms need updating and are small

The hotel is in a great area, a block from the beach and in the heart of Zona Romantica. The building is very old. The room that we stayed in was very small and had very little room to move about. The bathroom could only fit 1 person at a time. The room had a smell, and the entire unit needs a complete remodel. The staff was nice and friendly. The rooftop pool area was nice and we enjoyed our time up there. I'd probably stay somewhere else if I were to return to Puerto Vallarta.

Stayed 1 night in May 2025

10/10 Excellent

Kathleen

Traveled with partner

May 22, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Go-to favorite..stayed 3 nights. All adult property. Comfy beds and pillows Nice rooftop pool area and loungers. Loved having a furnished balcony! Quiet area. Great breakfast buffet. Short walk to malecón, beach, shopping and dining. If walking isn’t your thing, easy to get an Uber or taxi. Great value and will stay again!

Stayed 3 nights in May 2025

6/10 Okay

Erika

May 21, 2025

Liked: Cleanliness

The property and location was beautiful but our room was pretty bad, our shower was broken, the shower head was spraying everywhere until it fell off completely, we took a cold shower because the hot water nob didn't work, when we called the receptionist for maintenance she was rude to us, as if we should just deal with it. The closet space barely fits your luggage and there were no drawers to place your clothes in.

Stayed 4 nights in May 2025