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Recent guest reviews

In the Romantic neighborhood old town close to all favorite taquerias, stores and clubs.

adults only very quiet all staff very polite and nice we went all inclusive very good food at sister property we were a large group of 9 no problems all enjoyed the trip

Have stayed here several times. Thank you. This is just filler. I have nothing more to say.

You can enjoy the roof a relaxing swimming pool, and also the partners properties ones. The buffet is excellent.

The entire staff is very welcoming and friendly. Loved the plants all over and the decorations are lovely. Mi Pueblito restaurant food is delicious and for our reserved dinner waitress Ary was awesome.

This was a lovely boutique in a prime location. The staff was friendly and helpful.

Love the location Very good for the price Staff was less friendly than usual Always enjoy my stays here

It was really close to all the fun . You are able to go to many different nice place from this hotel. Everything is really close.

Very well maintained property, seems like staff putting extra effort to make sure everything is super clean, they even wash side walk outside the hotel with soap! Very authentic!

The property was located in a area that was close to everything that we wanted to see or do. It was a very quiet hotel.

Very conveniently located to the beach and local shops. Quaint and charming for a small hotel. Only complaint is the constant noise. Even though it is removed from any noisy streets and doesn't allow kids, there is always daytime noise in the courtyard. Banging of doors and on the ceiling, constant maintenance work, and unusually loud piped in music to the courtyard make it nearly impossible to sleep except for after 8 pm.

I love the hotel, but unless you have a balcony room, you are in a very small room. The rooms on the main floor are good also. My mom and stayed in one of those rooms in May.

It’s a really nice small hotel always clean and staff always helping would recommend

100% on everything can't wait to book my next day and put the biotic next month at the same Hotel the staff is perfect the location is perfect it's all of its all A10

I have stayed at this hotel many times over the years and I always have enjoyed my time however this trip was filled with several hiccups which makes me question whether or not I will return.Check in went smoothly and I received a nice room. When you check-in you receive a card that works as your key can you receive a Nother card which works for you to get a towel at the front desk. However on this trip they’ve never had towels and never seemed to really care. Some of the other issues that I experienced where the following: my air-conditioning unit was loud and made noise throughout the 16 day trip. Maintenance came to fix the air conditioning more than once but never made the sound go away so it was sometimes very difficult to sleep. Next, I had multiple instances where my key card did not work. First they used to machine and got my door open, next they had to replace the batteries for the key card to work. Another issue I had was in the middle of the trip an alarm was going off outside of my bedroom door. I went to the front desk to ask if somebody was working on it and he said that make the dance was trying to find out where the alarm was coming from. I told them I knew exactly where the alarm was coming from, the maids closet right outside of my room. It took them nearly 2 hours to figure out how to open the door and shut off the alarm. So from 11 PM until almost 1 AM all you could hear was a high-pitched beep beep beep beep. One last issue that really

Manuel M Dieguez No 171 Puerto Vallarta JAL

Hotel highlights

  • Steps from Playa de los Muertos and Olas Altas Street
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Romantic Zone, Casa Dona Susana is next to popular attractions like Playa de los Muertos and Olas Altas Street. This 3.5-star hotel welcomes guests with 42 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

The 42 rooms are air-conditioned and have an array of amenities, including minibars, safes, and ironing boards. Guests can expect to find free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Desks are also included.


Property features

Casa Dona Susana offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and dry cleaning/laundry. Other amenities at this adults-only hotel include barbecue grills, a garden, and a gift shop.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Casa Dona Susana

Everyone (33) Couples (19) Family (3) Friends (2) Other (7)
4
Everyone

In the Romantic neighborhood old town close to all favorite taquerias, stores and clubs.

By on Mar 31, 2020

Review comment responded on Apr 7, 2020

Dear Anonymous Casa Doña Susana Hotel is perfectly situated in the heart of the magic Zona Romantica, the picturesque home of prestigious restaurants, art galleries and beautiful landscape. It’s a little corner of Puerto Vallarta with infinite pleasures and diversions. We can't wait to have you back home once again. We are pretty sure that we will be able to fulfill your needs one more time. Cordially

5
Everyone

By on Jan 8, 2020

Review comment responded on Jan 9, 2020

Thanks for your rating

5
Family Partner Couples Friends

adults only very quiet all staff very polite and nice we went all inclusive very good food at sister property we were a large group of 9 no problems all enjoyed the trip

By on Nov 14, 2019

Review comment responded on Dec 11, 2019

Dear guest Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. I hope to be able to welcome you back again soon. Sunny Regards Antonio Robles General Manager

5
Friends

Have stayed here several times. Thank you. This is just filler. I have nothing more to say.

By on Nov 13, 2019

Review comment responded on Dec 11, 2019

Thanks for your rating

5
Everyone

By on Sep 17, 2019

Review comment responded on Sep 19, 2019

Dear guest Thank you for your rating

4
Family

You can enjoy the roof a relaxing swimming pool, and also the partners properties ones. The buffet is excellent.

By , from Las Vegas, NV on Aug 29, 2019

Review comment responded on Aug 29, 2019

Dear Carlos Many thanks for taking the time to leave your kind words and observations following your recent stay with us, we appreciate that you have taken the time to share your experience We look forward to have the pleasure of having you back home in the near future. Sunny Regards Antonio Robles General Manager

5
Partner Couples

The entire staff is very welcoming and friendly. Loved the plants all over and the decorations are lovely. Mi Pueblito restaurant food is delicious and for our reserved dinner waitress Ary was awesome.

By on Aug 3, 2019

Review comment responded on Aug 3, 2019

Dear guest Thank you very much for taking the time to give us your nice comments. It is very nice to know that you enjoy our facilities and its surroundings. I will make sure to let everybody at the hotel your appreciation. Sunny Regards Antonio Robles General Manager

5
Friends

This was a lovely boutique in a prime location. The staff was friendly and helpful.

By on May 22, 2019

Review comment responded on May 24, 2019

Thanks for your kind words Looking forward to host you again.

5
Everyone

By on Apr 18, 2019

Review comment responded on Apr 18, 2019

Thanks for your rating

5
Friends

Love the location Very good for the price Staff was less friendly than usual Always enjoy my stays here

By on Apr 1, 2019

Review comment responded on Apr 1, 2019

Dear guest Thank you so much for your preference and for keep coming back to this, your home in Puerto Vallarta. Your comment regarding our staff friendliness is been taking in consideration,to make sure you always get the best of our services and smiles. We are looking forward already for your next visit, Sunny Regards Antonio Robles General Manager

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