See all properties

Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool
VIP Access

Choose dates to view prices

Photo gallery for Casa Dona Susana

Restaurant
Premium bedding, in-room safe, individually decorated, blackout drapes
Reception
Bar (on property)
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service

Explore the area

View in a map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Place, Olas Altas Street
    ‪1 min walk‬
  • Place, Playa de los Muertos
    ‪2 min walk‬
  • Place, Los Muertos Pier
    ‪2 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

8.2 out of 10
Very good
(67 reviews)
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

Casa Velas Adults Only All Inclusive

Marina Vallarta
  • Pool
  • Hot Tub
  • All inclusive
  • Spa
9.6 out of 10, Exceptional, 517 reviews
$720 nightly
The price is $720
Dec 4 - Dec 5
Total with taxes and fees
Casa Velas Adults Only All Inclusive

About the neighborhood

Puerto Vallarta

Located in Romantic Zone, Casa Dona Susana is adjacent to Playa de los Muertos and within a mile (2 km) of other popular sights like Malecon. This 3.5-star hotel has 42 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Olas Altas Street - 1 min walk - 0.1 miles
  • Playa de los Muertos - 2 min walk - 0.1 miles
  • Los Muertos Pier - 2 min walk - 0.1 miles
  • Olas Altas Beach - 2 min walk - 0.1 miles
  • Malecon - 16 min walk - 0.9 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks Zona Romántica - ‬2 min walk
  • ‪Andale's Restaurant & Bar - ‬1 min walk
  • ‪Margarita Grill - ‬2 min walk
  • ‪Lix : By Xocodiva - ‬2 min walk

About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool
Guests of Casa Dona Susana enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. You'll find limited parking. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this adults-only hotel include a garden, wedding services, and a porter/bellhop.
Guests can expect free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include safes and ironing boards.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

3 outdoor pools
Playa Los Arcos Hotel Beach Resort & Spa
  • Pool
  • All inclusive
  • Spa
  • Kids pool
8.2 out of 10, Very Good, 1,192 reviews
Playa Los Arcos Hotel Beach Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • This is an adults-only property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Pool access available from 10 AM to 10 PM.
  • Nearby construction work may cause some noise disturbance.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Can I book all-inclusive options at Casa Dona Susana?

Casa Dona Susana has all inclusive rates that come with all meals and onsite activities included.

Is a free cancellation option available at Casa Dona Susana?

Casa Dona Susana provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What can I see within easy reach of Casa Dona Susana?

This hotel is situated in Romantic Zone, just steps from Playa de los Muertos and Los Muertos Pier, and within a short walk of Olas Altas Street. You'll also find Malecon and Cruise Ship Terminal within a short drive.

Is there parking available at Casa Dona Susana?

Yes, though parking is limited.

Does Casa Dona Susana include a casino?

No, Casa Dona Susana doesn't have a casino.

Is there an indoor pool at Casa Dona Susana?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10 AM and 10 PM.

What amenities will couples enjoy at Casa Dona Susana?

Amenities that appeal to couples at this adults-only hotel include premium bedding and a turndown service along with an outdoor pool.

Does Casa Dona Susana have a hot tub?

No, this hotel doesn't have a spa tub.

Does Casa Dona Susana feature a restaurant that includes a breakfast menu?

No, Casa Dona Susana doesn't have a restaurant that serves breakfast.

Does Casa Dona Susana allow pets to stay for free?

No, pets aren't allowed at Casa Dona Susana.

Does Casa Dona Susana have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Casa Dona Susana?

The closest major airport to Casa Dona Susana is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 8.7 mi away (29 minutes by car).

Are there rooms with balconies at Casa Dona Susana?

No, there aren't any guestrooms with balconies at Casa Dona Susana.

Does Casa Dona Susana host weddings?

Take advantage of the wedding venue at Casa Dona Susana if you plan to say "I do" during your trip.

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 563 out of 1001 reviews
Rating 8 - Good. 251 out of 1001 reviews
Rating 6 - Okay. 107 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love the Mexican Authentic Decor
Stayed 4 nights in Aug 2025

10/10 Excellent

Mannu

Stayed 4 nights in Jun 2025

10/10 Excellent

Michele

The staff was wonderful. The property was one small block off the beach. The rooftop pool had a great view. We would stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great all services are great except the waiters for the most part they don't greet you they rush through they don't have time for you some of them and as far as the room upgrade they did upgrade us to a remodel room somewhat nice room smelled like if it was over humidity inside the room and stink our clothes yes they did provide us with an exchange of room another upgrade but like I said you look like rooms were just remodeled because they forgot to free inspect the rooms before they gave them out to the customers there were a couple of items wrong with the second room as well the shower head was loose when moving the shower spigot the sink faucet was also very loose when opening and closing the faucet handle that got fixed after it was told about and thirdly the restroom door to the toiletry was not screwed right on the hinges it was me seeing a lot of screws on the hinges and the door was hit on the floor and was hanging by literally three screws on three hinges after being there for half an hour and going to restroom and closing the door one of the screws fell off so now you only had two screws on three inches that was that was also brought up and got fixed other than that everything went well just one more thing they need to do something about their food they need to find a better chef with better taste this is my fourth time or third going to the same place Hotel and we've had the same problem maybe it's just us don't know but I think it can be fixed
Stayed 4 nights in Aug 2025

2/10 Terrible

Raymond, Pueblo

Traveled with partner
Liked: Staff & service
Disliked: Amenities
LIFE OR DEATH DO NO STAY HERE AND PURCHASE THE ALL INCLUSIVE PACKAGE!! Contracted E. COLI and SHIGELLA from the all inclusive restaurant buffet they had us eat at. This was followed by a 4 day stay in the hospital. My kidneys and liver have received extensive damage.
Stayed 3 nights in Aug 2025

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and value

Great experience from start to finish! I stayed in one of the updated balcony rooms, very comfortable and clean. Would definitely stay again.
Stayed 1 night in Aug 2025

8/10 Good

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort

Check in reception

Stayed 6 nights in Aug 2025

10/10 Excellent

Janelle Anahi Perez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay and experience at this property. I got the all inclusive package which was really convenient and worth the price! The area is perfect and very walkable. Right across from the beach and the staff were very welcoming/ helpful. You are constantly greeted and there’s always staff on the property even at night so you feel very safe. The pool on the rooftop was nice and secluded if you prefer more privacy after a long day to relax. There’s many restaurants near by in case you want to try different foods and the nightlife did not disappoint. I would highly recommend staying here!! I will most certainly book again in the future.
Stayed 4 nights in Aug 2025

4/10 Poor

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great time again. The staff, location and service was awesome. We love visiting there and always recommend Casa Dona Susana to our friends.
Stayed 4 nights in Jul 2025

6/10 Okay

Micah Joel

Liked: Cleanliness, staff & service
Great location. Nice pool. Room was a little more dated than pictured esp the bathroom.
Stayed 4 nights in Aug 2025

6/10 Okay

Paris

Traveled with group

Adequate but great location.

The hotel is very cute and the roof top is nice, but this is downtown so noisy. There is a lot of hotel noise and street noise which is somewhat expected in DT. The beds are hard! The staff is very friendly. The hotel smells like mildew and pool times are coming off. I’ve stayed here before and loved it, but they put all the money into the remodel of the bar and front and didn’t deal with mildew and room comfort. Overall, the location is great if you want to be DT and walk to everything, but next time I will stay somewhere else for comfort and quiet and hopefully won’t smell like mildew.
Stayed 4 nights in Jul 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

We loved it here! We have stayed across the street at Suites for the last 7 times. (Suites and Susana are with the Los Arcos group, we love Suites also). We decided to try Susana this time. It was great! Our room was very comfortable and we loved the 4th floor pool and area to sit and relax. The staff is fantastic and will definitely stay here again.
Stayed 6 nights in Jul 2025

10/10 Excellent

ADRIANA

Stayed 11 nights in Jul 2025

10/10 Excellent

Angel

Stayed 3 nights in Jul 2025

6/10 Okay

Dino

Liked: Staff & service
Disliked: Property conditions & facilities
Yourself a favor, don’t be fooled by the high rating for this place. It is in the old Vallarta area. This is really dirty and the beach it’s filthy. The beach is super dirty and the dirty streets of the water is running into the beach abo
Stayed 6 nights in Jul 2025

6/10 Okay

Melanie

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Jul 2025

10/10 Excellent

Fiona Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were lots of pool tiles inside the pool that were either missing or loose both on the floor of the pool and surrounding the inside of the pool. The larger tiles were also extremely dirty and it felt like the pool could need a really good clean, although the water did appear to be clean and was a lovely tepid temperature
Stayed 7 nights in Jul 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay!

Wonderful hotel! We always make it a point to stay here.
Stayed 4 nights in Jul 2025

10/10 Excellent

Rosario

Stayed 2 nights in Jul 2025

8/10 Good

Jorge, Van Nuys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. It's in a perfect location right in the center of town, but tucked away on a dead-end street, which made it quiet with no through traffic. One of the highlights was having access to the sister property across the street on the beach that offers a larger pool and two restaurants, which added a lot of value to the experience. The staff was outstanding — super friendly and knowledgeable, always happy to help with anything I needed. The only downside was housekeeping. While the room itself was clean and the bedding was comfortable, it felt like the cleaning staff was in a rush. They cleaned the room twice during my stay but never restocked the toilet paper, so I ran out by the end. Hand towels weren’t replaced either, although I did get four fresh bath towels, which was appreciated. The third time I requested housekeeping, it was never completed, though I suspect that may have been because I made the request later in the day. Despite that, I would definitely recommend this hotel and would probably stay again. Just a bit more attention to detail from housekeeping would make it a five-star experience.
Stayed 4 nights in Jul 2025

10/10 Excellent

Vaughan

Stayed 5 nights in Jul 2025

10/10 Excellent

Hollie Jayne

Stayed 7 nights in Jun 2025

10/10 Excellent

Brian, Edmonton

Liked: Cleanliness, amenities
We enjoyed our stay. Nice Mexican feeling getaway with friendly staff.
Stayed 7 nights in Jun 2025

6/10 Okay

Carlos, Sun City West

Stayed 3 nights in Jun 2025

Hotels