Casa Dona Susana
2.5 out of 5.0Enter your dates to see prices
Casa Dona Susana
2.5 out of 5.0
3.8
out of 5
Average Guest Review
See all 109 reviews
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Recent guest reviews
Great little boutique hotel right in the heart of old PV. The staff is very helpful and pleasant. The atrium and rooftop pool are highlights.
Easy walk to restaurants, beach, shops etc. Bathroom was a little small.
We stayed four days after a week in a nearby condo. The hotel is clean and the rooftop pool area is quiet and secluded. The location is convenient, but a little noisy at night. We did not specify a balcony room and had to pay $15/night to upgrade, but it was worth it as the interior rooms are dark. I think you can specify when you book so you don't have to pay the upgrade.
Susana has been is my home in Vallarta. for 5? years I am not too happy with the greater number of straight couples (it used to be more 50-50 gay) but everyone is very civilised.
A bit noisy as the employee break room for all the Archos group was directly below our room
The entire staff we dealt with were very helpful w/ special kudos to Carlos at the front desk & Boni the concierge across the street who helped me w/ checking in for my flight home the day before departure - complete w/ printing a confirmation of that process. We would definitely stay at this facility again.
We were quite disappointed with our room. I reserved a king room but when we checked in, they tried to give us two double beds. After some argument, they agreed to move us to a king, which smelled horribly of mildew and had no outside window. The next day we complained and they agreed to move us again to a different room. This one was a bit nicer, but still no outsie window so no fresh air. At least once or twice a day, our keys would stop working. They were very stingy on bottled water, we were constantly having to request more, they would argue, then eventually bring some. The all inclusive hotel would not give out bottled water. The food, however, was decent and plentiful. The restraint staff were fantastic and helpful. We would not recommend this hotel.
The “air conditioning” in our room was completely useless even set to 18C. It was uncomfortably hot and humid in our room. In fact, we would occasionally open the door to let air in from the courtyard as it was much cooler.
Great hotel, half a block from the beach, access to Los Arcos amenities, near restaurants, shopping, bank, Oxxo and so much more. We will definitely be back soon!
Nice and friendly staff. Standard room was smaller and upgraded to suite. Charming smaller hotel.
Perfect location. Small older very clean hotel. Quiet rooftop pool. Easy Uber ride from the airport. Will be back. Staff very friendly.
Third time this year. Going back in October again.
This hotel should be a secret ! Great location. Great staff . Amazing rooftop.
Very clean, nice quaint hotel.... very comfortable and great value
I'll never use Orbitz again... they ruined my reservations promised to correct them and never called back... DON'T USE ORBITZ FOR ANY TYPE OF RESERVATIONS
Part of the family friendly Los Arcos properties and sharing in the amenities, the adults only Casa Dona Susana is a great little hotel. Classically rustic, the rooms are just spacious enough to be comfortable. The rooftop pool is smaller but a great alternative to the beachfront and poolside of the Los Arcos if busy. There is construction next door, but only during the day as the evenings are filled with music from the restaurant on the corner. Plenty of shops and restaurants nearby and just about anything else that you might want. Thanks to Alma for keeping the room immaculate and Sergio for being extremely attentive both beach and poolside. I highly recommend.
The hotel is located on a quiet side street but just a block from the action. Every way you turn there are shops and places to eat. We wish we wouldn't have done the all inclusive because we only ate at the Los Arcos 3 meals out of 15. There are so many eating options in the area it was hard to choose. The rooftop pool was great. The pool at Los Arcos was always loud even though there were actually only a few kids. The whole area just felt loud and busy. The rooftop pool was quiet and private. Rarely were there more than 6 people up there at a time. Bring a floatie (just one of those simple rectangle ones) because that is the most relaxing way to spend the time in the pool. Yes there was construcrion in the area but it bothered us less than the busyness at Los Acros where all the loungers and chairs were 'reserved' by people who put there towels on them but were barely ever seen using them. Some staff were more friendly than others but overall they did their job. Our room was fairly small but we only slept in it so it was sufficient. We will definitely return and stay at Casa Dona Susana again!
Our third year staying here, and we continue to enjoy it. They did some renovations over the past year including a new elevator, new LED lighting, and new showers in the bathrooms. We enjoy staying here because they have a strict NO KIDS policy. Adults only! Rooftop pool is relaxing, staff is friendly, and the rooms, albeit it a bit small, are comfortable and clean. All of them have refrigerators, and a few have kitchenettes. Overall, great place just stone throw from the beach!
I've stayed at a Los Arcos property every time I've visited Puerto Vallarta and in particular at Casa Doña Susana. This is my third time staying at Casa Doña Susana and I simply love the facility. I would like to thank Elizabeth for helping and making sure my stayed was amazing yet again. She went above and beyond to accommodate my wants and needs on my last stay. If you are looking for a quite place to relax this is the place as it is an 18 and up property you can easily seat by the rooftop pool and relax. This is one of the main reasons why I stay in this property apart from location which is the middle of plenty of restaurants and stores and a block away from the beach. I'm looking forward to booking my next stay in the near future.
What a nice hotel that was not fancy but clean and classy. The staff was wonderful Especially Elizabeth who was just excellent.
Hotel highlights
- Close to Malecon
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located in Romantic Zone, Casa Dona Susana is next to Olas Altas Street and Los Muertos Pier. This 42-room hotel has an outdoor pool, free in-room WiFi, and free self parking. Playa de los Muertos and Galeria Olinala are also a short walk from this Puerto Vallarta hotel.
Rooms
All 42 air-conditioned rooms provide minibars, safes, and ironing boards. LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Rooms also include desks.
Property features
At Casa Dona Susana, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this adults-only hotel include barbecue grills, a gift shop, and a porter/bellhop.
Guest reviews for Casa Dona Susana
Everyone
Great little boutique hotel right in the heart of old PV. The staff is very helpful and pleasant. The atrium and rooftop pool are highlights.
convenient location
Everyone
Easy walk to restaurants, beach, shops etc. Bathroom was a little small.
Review comment
general manager responded on May 17, 2018
Dear Gailbird Thank you for your review. Sunny Regards Antonio Robles Gerente General
Couples
We stayed four days after a week in a nearby condo. The hotel is clean and the rooftop pool area is quiet and secluded. The location is convenient, but a little noisy at night. We did not specify a balcony room and had to pay $15/night to upgrade, but it was worth it as the interior rooms are dark. I think you can specify when you book so you don't have to pay the upgrade.
Review comment
general manager responded on Apr 25, 2018
Dear guest We would like to thank you for keep choosing Casa Doña Susana as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. Looking forward to host you again Antonio Robles General Manager
Couples
Susana has been is my home in Vallarta. for 5? years I am not too happy with the greater number of straight couples (it used to be more 50-50 gay) but everyone is very civilised.
Review comment
general manager responded on Apr 27, 2018
Dear Tomasito Thank you for your comments looking forward to host you again. Sunny Regards Antonio Robles General Manager
location can't be beat.
Everyone
A bit noisy as the employee break room for all the Archos group was directly below our room
Review comment
general manager responded on Mar 11, 2018
Dear TT Thanks for your comments. Looking forward to host you again. Sunny Regards Antonio Robles General Manager
Couples
The entire staff we dealt with were very helpful w/ special kudos to Carlos at the front desk & Boni the concierge across the street who helped me w/ checking in for my flight home the day before departure - complete w/ printing a confirmation of that process. We would definitely stay at this facility again.
Review comment
general manager responded on Mar 11, 2018
Dear Graham We would like to thank you for choosing CDS as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. We are very happy to read that your stay was a most pleasant one, and that you were highly satisfied with our service. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that makes our trade mark. Be sure I will share your comments with our staff who did an incredible job while you stayed at our property. Sunny Regards Antonio Robles General Manager
mildew smell and construction noise
Everyone
We were quite disappointed with our room. I reserved a king room but when we checked in, they tried to give us two double beds. After some argument, they agreed to move us to a king, which smelled horribly of mildew and had no outside window. The next day we complained and they agreed to move us again to a different room. This one was a bit nicer, but still no outsie window so no fresh air. At least once or twice a day, our keys would stop working. They were very stingy on bottled water, we were constantly having to request more, they would argue, then eventually bring some. The all inclusive hotel would not give out bottled water. The food, however, was decent and plentiful. The restraint staff were fantastic and helpful. We would not recommend this hotel.
Review comment
general manager responded on Jan 29, 2018
Dear Kelly Thank you for reviewing your experience. At CDS we take pride in the quality of the service and attention to detail that provide our guests with unforgettable experiences and it is my deepest regret to read that we have not been able to live up to your expectations. I have reviewed this matter with the Heads of every area in order to ensure these situations from repeating themselves in the future, and are committed to providing the excellent service that has come to define us. We sincerely hope to have the chance of being your hosts once again for the opportunity to revert your current impression of our service. Sunny Regards Antonio Robles General Manager
maybe you will have better luck
Everyone
The “air conditioning” in our room was completely useless even set to 18C. It was uncomfortably hot and humid in our room. In fact, we would occasionally open the door to let air in from the courtyard as it was much cooler.
hidden gem
Everyone
Great hotel, half a block from the beach, access to Los Arcos amenities, near restaurants, shopping, bank, Oxxo and so much more. We will definitely be back soon!
Everyone
Nice and friendly staff. Standard room was smaller and upgraded to suite. Charming smaller hotel.
Dear Guest I really appreciate your kind comments about our hotel. Looking forward to host you again. Sunny Regards Antonio Robles General Manager