no internet in rooms poor service in restaurants
I paid for 1king bed he gave me 2 full beds and said that’s what I have deal with it, he said we give you what we have not what you pay for ! He also told me in this words exactly ( what’s the problem with 2 beds? Want me to go upstairs and put it together for you ? Or what ?
Great place to stay! Will be back again!
Enjoyed our stay, clean rooms, beautiful views. Staff was friendly and approachable. Jaime was excellent, took good care of us , be it bringing drinks to the pool or room and food. Thank you for making our first trip memorable
My wife and I were satisfied with the service we received at this resort, we are looking forward to come back to Puerto Vallarta next year and we're considering this resort for our future trip.
Stuff was really helpful and pleasant. Food was abundant and tasty. Our room had great view, both of the ocean and the city lights. Ok, may be it is not as posh as place next door but it was clean, had plenty of entertainment, beach was the same distance as from other hotels, pool was clean. We had great time and might consider staying there again
Right next to the beach and access to it. Pool area has daily activities. They have night entertainment everyday except mondays. Food buffet has a good variety.
Great service, clean grounds
Resort was okay very kid friendly. Missed my first night due to issues with my flight tried to call the hotel ahead of time to let them know i wouldn’t be arriving but of course they don’t have a direct number and there customer service “center” closes at 7pm their time. When i arrived i tried to talk to somebody but they kept telling me since i didn’t call ahead of time there was nothing they could do should really have around the clock customer service agents available for unexpected changes especially when u book with a package.
The staff was always helpful and friendly. The place is not too big, which makes it perfect to relax and enjoy. The beach isn’t the best, but the views of the bay, the sunsets, and the pool are fantastic.
My body has bug bites all over from the room. There are bed bugs and it is horrible to try and have fun when all you are doing is itching.
I always clone back to this medium sized property right on the beach with a nicely heated outdoor pool and rooftop jacuzzi. I feel they have improved the food over the years to offer good variety evey day. I will come back again and definitely recommend it.
It was a great place to stay for our vacation. Friendly staff 🌞
Loved the small resort. Food was excellent. Service was excellent. Roof top bar was wonderful.
Overall the property was fine and we liked the central location which was within walking distance downtown. However, we had a major problem with our family members’ check in and they were forced to wait in the lobby for several hours, without any customer service which was very upsetting.
Located in South Hotel Zone, Plaza Pelicanos Grand Beach Resort - All Inclusive is within 2 miles (3 km) of popular attractions such as Cruise Ship Terminal and Malecon. This 3.5-star property has 100 guestrooms and offers an outdoor pool, free self parking, and a gym.
Free buffet breakfast is served each morning from 7:00 AM to 11:30 AM. Enjoy a bite to eat at the property's buffet restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
32-inch flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, ceiling fans, and safes are also standard.
Plaza Pelicanos Grand Beach Resort - All Inclusive features an outdoor pool, a children's pool, and a gym. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a rooftop terrace, free WiFi in public areas, and an outdoor tennis court.
no internet in rooms poor service in restaurants
I paid for 1king bed he gave me 2 full beds and said that’s what I have deal with it, he said we give you what we have not what you pay for ! He also told me in this words exactly ( what’s the problem with 2 beds? Want me to go upstairs and put it together for you ? Or what ?
Great place to stay! Will be back again!
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service and nice atmosphere. Warm regards
Enjoyed our stay, clean rooms, beautiful views. Staff was friendly and approachable. Jaime was excellent, took good care of us , be it bringing drinks to the pool or room and food. Thank you for making our first trip memorable
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service and nice atmosphere. Warm regards
My wife and I were satisfied with the service we received at this resort, we are looking forward to come back to Puerto Vallarta next year and we're considering this resort for our future trip.
Stuff was really helpful and pleasant. Food was abundant and tasty. Our room had great view, both of the ocean and the city lights. Ok, may be it is not as posh as place next door but it was clean, had plenty of entertainment, beach was the same distance as from other hotels, pool was clean. We had great time and might consider staying there again
Thank you for staying with us, your comments are very important.
Right next to the beach and access to it. Pool area has daily activities. They have night entertainment everyday except mondays. Food buffet has a good variety.
Thank you for being with us, we are waiting for you soon!
Great service, clean grounds
Sunset Plaza appreciates your stay with us, we look forward to seeing you soon.
Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations.We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.Sincerely,