I was upgraded to a better room, the hotel was fully booked. Very polite at the front desk.
This is a Real Mexican hotel. Authentic, we love it.
You are able to use all 3 locations for you vacation. The beach access with chairs and umbrellas was amazing. We were told at check in we couldn't use the pools at Playa Los Arcos. But we asked and the pool staff said we could. The location is great for the person who loves to explore. Many great places to find something to eat. I will stay here again.
Coffee and cookies are a delightful touch. More importantly, Boni, the chief consierge, does an excellent job taking care of your wants and needs. Various classes offered through Activities Office, including Spanish. Quiet street in a fantastic area for beach and restaurants.
Great access to the beach restaurants and shopping. Friendly staff
Everything made for a relaxing vacation. A wonderful area with great food everywhere. Wife said bed was firmer than she likes, but i was ok with it. Maybe a bit more light in bathroom would be welcome. I will still give it 4.5/5. Staff is top-notch, friendly and helpful.
This Hotel was right in the middle of all the Action with a GREAT Beach at the sister resort . Servers at the beach were awesome bringing drinks and food .
I have stayed here many times and everyone of them was the reason I love Mexico. We were down for 14 nights and drank the tap water whole time... never got sick.
Nice hotel close to the beach but needs to be remodeled
Nice Kim @ the front desk was the best friendly & helpful
With access to the other two hotels in their portfolio within the block, Los Arcos Suites was the place for us. A wonderful buffet at Playa Los Arcos and a rooftop pool at Doña Susana we had options which included the actual kitchen we reserved at Los Arcos Suites that met all our needs for a great vacation. Gracias Los Arcos!!!
We had a great stay at Los Arcos Suites! Comfortable room, friendly staff, lovely quiet pool and walking distance to everything. Full access to the amenities at Playa Los Arcos and the beach, but without the noise and crowds. We will definitely go back!
NICE good location not on the beach but close eating shopping & the malecon are all close what more can be said?
Maid service was very spotty. One day she didn't come until 4pm and occasionally forgot some towels. On many afternoons some one was hammering somewhere in the building and it was annoying. The hotel is old and not worth the $150 they ask. This was our last stay there and we have been coming for over 30 years.
We stayed on the 4th floor in a Jr. Suite. It was very spacious. The King bed was comfy and everything was great. The kitchenette had plates, utensils and cookware. There's also a coffee pot, toaster, frig and cook top. They do not supply coffee so bring your own or buy some when you get there. There's a small love seat that makes out to a bed but it is SO not comfortable!! Very hard. Our room was cleaned daily and we always left a tip for our housekeeper. The air blows cold however, the person sleeping on the left side of the bed facing the wall gets the air directly in the face...and it blows hard! It gave my husband a cold. This property is about a block back from the main resort but you have use of everything. If you prefer being beachfront, you'll need to stay at the main resort, Los Arcos Resort & Spa. There are 3 pools there. Not many people used the pool when we were there but it was nice. The 3rd sister hotel, Casa Dona Susana is across the street but is adults only. This hotel is very quiet though if you're looking for that. Loved the lobby. Coffee for a couple of hours from about 7:30a-9:30a or so.
Located in Romantic Zone, Los Arcos Suites is adjacent to Playa de los Muertos and within a mile (2 km) of other popular sights like Malecon. This 44-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
The 44 air-conditioned rooms feature kitchenettes and balconies. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Free local calls, free bottled water, and safes are also standard.
Guests staying at Los Arcos Suites enjoy an outdoor pool, a children's pool, and free WiFi in public areas. There's free parking and an airport shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Other amenities at this beach hotel include a terrace, a garden, and a hair salon.
Estimado Huésped Gracias por su visita y preferencia.. Cordialmente
Dear Elaine Thank you for rating us so wonderful. We are thrilled to received your phenomenal rated. Greatly appreciated and we truly look forward to the opportunity to welcome you back time and time again. Cordially
I was upgraded to a better room, the hotel was fully booked. Very polite at the front desk.
Dear guest Thank you for yur kind review
This is a Real Mexican hotel. Authentic, we love it.
Thanks for your rating
You are able to use all 3 locations for you vacation. The beach access with chairs and umbrellas was amazing. We were told at check in we couldn't use the pools at Playa Los Arcos. But we asked and the pool staff said we could. The location is great for the person who loves to explore. Many great places to find something to eat. I will stay here again.
Dear Guest First of all I want to thank you for choosing us as your vacation destination and for sharing your review. We are happy to know that your overall experience with us was great. We are glad to read that our staff went above and beyond to make sure you had a wonderful stay. In Los Arcos suites our main goal is to provide the most personalised and classiest of all, but most importantly to make you feel at home. Sunny Regards Antonio Robles General Manager
Thanks for your rating
Coffee and cookies are a delightful touch. More importantly, Boni, the chief consierge, does an excellent job taking care of your wants and needs. Various classes offered through Activities Office, including Spanish. Quiet street in a fantastic area for beach and restaurants.
Dear Gerrie Thank you very much for your kind words, is always a pleasure to see happy guests enjoying their vacation. Please consider us for your next vacation. Sunny Regards Antonio Robles General Manager
thanks for your rating
Great access to the beach restaurants and shopping. Friendly staff
Dear guest Thank you for your kind review. Looking forward to host you again. Antonio Robles General Manager
Estimado Huésped Siempre será un placer atenderles en esta su casa Los Arcos Suites. un rincón de descanso con el arrullo de la naturaleza al aire libre, esperamos tenerles muy pronto y disfrutar de nuevas experiencias Cordialmente