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Los Arcos Suites

2.5 out of 5.0

Recent guest reviews

Front of house staff was not very friendly or helpful. Other services were good over all.

We have stayed several times without incident. However this visit had its issue. The rainy season is still inforce, so the room was very musty. AC worked well but the room was still 'wet.' Manager put in a dehumidifier which eventually dried out the room. Better to come after rains end. We'D still stay at Los Arco Suites for the great locatio.

Overall I would say the hotel was pleasant, and one that I would return to. The room was clean, the staff was super nice, and the pool was perfect for kids. The only complaint I would have is the shower. The shower is outdated and at the very least needs new curtains. Otherwise I had a good experience at Los Arcos Suites

Over all, a nice place to stay. Very friendly and helpful staff. Some construction noise but that's all over P.V.

We spent a week and enjoyed it thoroughly, partly because the hotel is one of a group of three--including one on the beach--and we had access to all. Our concierge is a model of helpful and friendly staffer and is very knowledgeable about great things to see and do.

Had a very good time. We love PVR. People are very friendly. Weather is great

Suites Los Arcos was conveniently situated for restaurants, clubs, art galleries and shopping, especially for the crafts mall on the island in the Rio Cuale. The hotel featured a small swimming pool, but guests at the hotel had access to the much larger and livelier main Los Arcos across one of the more arterial streets. The staff was helpful and very friendly and the cleaning crew was efficient and agreeable. There is a lot of construction of new condos and apartment buildings in this part of town and so there is some day time construction noise, what with cement mixers and the like operating close by. But the AC and the sliding glass door of the hotel's balcony do a lot to minimize any disturbance, and this construction activity ceases during the evening and night.

It was amazing.. Our room was huge and the service was outstanding. The location was near everything good so we never did too much walking . We would definitely go back to los Arcos suites without a doubt. 100% recommended.

If you want to be in the heart of Puerto Vallarta, this hotel is right for you! The staff were lovely, everything was clean and well kept, and it's surrounded by the best restaurants of Puerto Vallarta. We could see the ocean from our room, and the pools were so nice to cool down in in the heat of the day. If you're an individual who needs the fancy schmancy, the authenticity of Los Arcos is not probably not for you. We stayed here for our honeymoon, and loved every minute of it. So many people we met were staying at resorts that were outlandishly priced, far away from everything, and stuck with food that was so-so, who had regretted their decisions. We will stay here every time!!

Everyone in this hotel was extremely nice. By day 3 they knew us by name and what we liked to drink and eat. They would even alert us of the happy hours times.

This was my fifth time here. All went well except for the A/C. No matter what room I'm in, the air conditioner always has a damp musty smell. What ever causes it, should be addressed. I just leave the slider open and don't use the A/C. I think it's very unhealthy. Works for me in December. Don't think I'd stay here in the warmer months.

Wonderful staff, hotel is at the end of a small cup de sac so it's nicely hidden away in the Zona Romantica. Just what we wanted for our stay. Nice room lay out, deck, actually huge dining/living area, great bedroom, shower/bathroom a bit small but fine as it's tucked in between the bed room and guest area via 2 doors. Love having a fridge and making my own breakfast. THE best German food is just at the corner, and local local food either to the left a few blocks away or to the right around a 15-20 minute walk.

This is our home away from home. Family friendly, wonderful caring help from maids,to front desk, to reservations. The only issue is wifi service not very good. Hilda in reservations and Francisco at the lobby are always willing to help and have become part of our extended family

the rooms were average but the drinks were awesome

This the best location to be in and we love the hotel. Great staff and large rooms with a balcony.

I was there for 1 night only, and I so wanted to over stay the staff is so kind and helpful, the location is amazingly well located and and is super clean, I just love it!

We're almost large and comfortable. Air conditioning wasn't great. The AC worked fine but not as good as it worked at its sister hotel: Casa Susana. Room was pretty clean, however I will not say it with spotless. Balcony was a great plus with a good view of the ocean from a block away. The kitchenette what's great for cooking. Staff was always very friendly.

Los Arcos Suites is located on a side street in Old Town PV, 1 block from the ocean and 2 blocks from the pier. It is close to many restaurants, shops, bars, and water activities. The hotel is clean, has a nice pool, and the staff is wonderful.

This was our 4th time visiting this hotel in the last 3 years, and again, we are very satisfied. We would come back again. it's an older hotel, so you cannot expect 5 stars, however having a kitchenette, and larger than normal rooms with a balcony makes up for it! If you are up to it there are several places to by food for breakfast/lunch if you want to save some bucks on going out for all 3 meals each day. The weekends get pretty busy with tourists and local travelers, so the main pool and beach can get a little crowded, but we used this as an opportunity to make some friends while we were there. A nice improvement since our last visit was the hotels internet - which is free. In the past it was not reliable but they have made upgrades, and it is now more than acceptable. I was even able to stream a live baseball in HD on a day where we needed to be out of the sun (sunburn!) The rooftop pool at Casa Dona Susana (part of the 3 hotels included) is a great option for a more relaxed time. The pool is not heated, so it's good on a hot day. A huge benefit to the hotel is the location we never had to take a taxi once during the trip as you can walk to all the food spots and nightlife in 5 minutes. It's also in the 'gay' area of town, and everyone there respected our LGBT relationship. Regarding the staff - they always immediately responded to any requests that we had. Specifically Javier Fransisco Ponce from the hotels main desk was exceptionally helpful. He speaks the best English of anyone at the hotel, so we always relied on him when he was working. If I had to say something was missing it would be the beach towels. I think they have been reusing the same set since out first trip 5 years ago. They are "clean" but worn out with some holes, and the occasional stain. I think it's time for a new set Los Arcos!!!

Manuel M Dieguez 164 Puerto Vallarta JAL

Hotel highlights

  • Close to Malecon
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Romantic Zone, Los Arcos Suites is adjacent to Los Muertos Pier and within a 10-minute stroll of Playa de los Muertos. This 44-room hotel has an outdoor pool, free in-room WiFi, and free self parking. Galeria Olinala and Museum Rio Cuale are also a short walk from this Puerto Vallarta hotel.


Dining

Satisfy your hunger from the comfort of your room with room service.


Rooms

The 44 air-conditioned rooms feature kitchenettes and balconies. Guests can enjoy cable TV and stay connected with free WiFi. Other standard amenities include sofa beds, free bottled water, and safes.


Property features

At Los Arcos Suites, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this family-friendly hotel include a garden, a gift shop, and a porter/bellhop.

Room options

Guest reviews for Los Arcos Suites

Everyone (10) Couples (43) Business (2) Family (16) Other (27) Friends (8)
3

hotel was ok. a little outdated.

Everyone

Front of house staff was not very friendly or helpful. Other services were good over all.

By , from Los Angeles on Nov 3, 2017

Review comment responded on Nov 15, 2017

Thank you very much for taking the time to let us know your experience with us, off course it is never pleasant to hear that one of our guests has encountered dissatisfaction during their stay. Your observations have been evaluated by all our different divisions’ managers, and taken upon consideration, resulting of specific actions and improvements in their areas. Once again thank you for your time. It would be a pleasure to host you in the future, please if there is anything we can do for you on your next visit contact our Butler for further information. Sunny regards Antonio Robles General Manager

4

rainy season blues

Everyone

We have stayed several times without incident. However this visit had its issue. The rainy season is still inforce, so the room was very musty. AC worked well but the room was still 'wet.' Manager put in a dehumidifier which eventually dried out the room. Better to come after rains end. We'D still stay at Los Arco Suites for the great locatio.

By , from FL on Oct 12, 2017

Review comment responded on Oct 21, 2017

Dear Gerrie First I want to thank you for choosing us for yor vacation and for taking the time to share you opinion from your recent stay. Please be sure that we are taking your comments into consideration to improve the glitches you mentioned and improve our services constantly We invite you to consider us your host hotel for a near visit to Puerto Vallarta. Sunny Regards Antonio Robles General Manager

4

great hotel near the beach

Everyone

Overall I would say the hotel was pleasant, and one that I would return to. The room was clean, the staff was super nice, and the pool was perfect for kids. The only complaint I would have is the shower. The shower is outdated and at the very least needs new curtains. Otherwise I had a good experience at Los Arcos Suites

By , from phoenix, az on Aug 25, 2017

Review comment responded on Sep 2, 2017

Dear Ivan We appreciate you have taken the time to share your review about your recent visit to Los Arcos Suites We are glad to read that you've enjoyed your stay. Looking forward to host you in a very near future. Sunny Regards antonio robles General Manager

3

very good location for dinning and beach.

Everyone

Over all, a nice place to stay. Very friendly and helpful staff. Some construction noise but that's all over P.V.

By , from Wisconsin on Apr 9, 2017

Review comment responded on Apr 12, 2017

Dear Bob Thank you for your recent visit to our hotel and your valuable input. I hope you will give us the opportunity to welcome you back some other time. Sunny Regards Antonio Robles General Manager

4

very pleasant. wonderful staff.

Everyone

We spent a week and enjoyed it thoroughly, partly because the hotel is one of a group of three--including one on the beach--and we had access to all. Our concierge is a model of helpful and friendly staffer and is very knowledgeable about great things to see and do.

By , from new hampshire on Apr 8, 2017

Review comment responded on Apr 14, 2017

Dear Ribert Thanks a lot for your kind comments, is always nice to know you enjoyed your stay with us. Please feel free to come back anytime it'll be a pleasure for all of us. sunny regards Antonio Robles General Manager

3
Everyone

Had a very good time. We love PVR. People are very friendly. Weather is great

By on Apr 2, 2017

Review comment responded on Apr 7, 2017

Dear guest Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the comfort of our convenient location. Sunny regards Antonio Robles General Manager

4

suites los arcos in the zona romantica

Couples

Suites Los Arcos was conveniently situated for restaurants, clubs, art galleries and shopping, especially for the crafts mall on the island in the Rio Cuale. The hotel featured a small swimming pool, but guests at the hotel had access to the much larger and livelier main Los Arcos across one of the more arterial streets. The staff was helpful and very friendly and the cleaning crew was efficient and agreeable. There is a lot of construction of new condos and apartment buildings in this part of town and so there is some day time construction noise, what with cement mixers and the like operating close by. But the AC and the sliding glass door of the hotel's balcony do a lot to minimize any disturbance, and this construction activity ceases during the evening and night.

By , from Portland, OR on Jan 22, 2017

5

amazing location

Everyone

It was amazing.. Our room was huge and the service was outstanding. The location was near everything good so we never did too much walking . We would definitely go back to los Arcos suites without a doubt. 100% recommended.

By , from utah on Nov 7, 2016

Review comment responded on Nov 10, 2016

Dear Laura Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. I hope to be able to welcome you back again soon. Sunny regards Antonio Robles General Manager

4

large rooms, great location in old town

Everyone

By on Nov 2, 2016

Review comment responded on Nov 4, 2016

Dear guest Thank you very much for your kind review. We hope to see you soon. Sunny regards Antonio Robles General Manager

5

nice hotel, wonderful staff, right on beach

Everyone
View from our balcony

If you want to be in the heart of Puerto Vallarta, this hotel is right for you! The staff were lovely, everything was clean and well kept, and it's surrounded by the best restaurants of Puerto Vallarta. We could see the ocean from our room, and the pools were so nice to cool down in in the heat of the day. If you're an individual who needs the fancy schmancy, the authenticity of Los Arcos is not probably not for you. We stayed here for our honeymoon, and loved every minute of it. So many people we met were staying at resorts that were outlandishly priced, far away from everything, and stuck with food that was so-so, who had regretted their decisions. We will stay here every time!!

By , from Nebraska on Sep 26, 2016

Review comment responded on Oct 10, 2016

We appreciate you have taken the time to share your review about your recent visit to Los Arcos Suites We are glad to read that you've enjoyed your stay. Looking forward to host you in a very near future. Sunny regards. Antonio Robles General Manager