The rooms need updating and not as pictured. The refrigerator did not work and they only provide water every other day in your room. Not worth the money paid for this hotel.
To make it short we left the second day due to the poor conditions and cleanup of the room.
Property is overall in poor quality and smells musty. I saw mold all around the property. Other than the room, the pool, restaurants were nice
I don’t know if it’s a standard room only but the beds are extremely hard, also the rooms could use a little update. I hated that they made us use a mask when getting any services like drinks outside bar, getting towels or to the outdoor all you can eat restaurant made no sense. Other then that everything is great!
The main area looks ok, but the lateral wings where they put me in room 520 it was terrible. It felt like I was in a section aid funded by the government. The food is very limited with same items every day specially for breakfast. I asked them to moved me to another room and they wanted me to pay another $800 dollars. Won’t be staying here again. If you stay here make sure they put you in the room by the main pool
the room smell old and the bathtub was pealing. Also on the first night we found a cockroach on the ceiling. My wife and I brought these issues to the customer service desk. Paola took her upon herself to make sure we were moved to a room that was what we expected. She also helped us getting the Corvid test scheduled....thank you Paola. the Wi-Fi signal was poor or non existing outside the rooms. the food was OK . the place was not bad but not good.
The best part of Canto is its staff! Everyone isnsuper helpful especially the bellhops, wait staff & guest services. The amenities here allow you to stay without needing to leave. We enjoyed the beach, pools, and playing tennis daily. The also have a gym & movie nights. The food is excellent, maybe a little more variety for the buffet would be good but they have 2 restaurants (Japanese & Italian) and a snack bar with hanburgers & hotdogs to help with variety. I recommend the stay it is beautiful!
I was so disappointed in this resort that we left after one stay to find another place to stay. The place was beyond outdated to the point that it was grimy. The food/restaurant choices were so limited that on the 2 occasions we tried to get food, we had to wait over an hour each time. I do not have high expectations of all-inclusive food, but this was not good at all. It was also extremely crowded. The majority of the staff we encountered were kind and helpful but the rest of the resort did not match with the rest of the reviews that I read on Orbitz. I would not recommend
This place was nowhere near as good as the reviews would have you believe. The property is very old and has not been remodeled. My room had a very old bathroom; the sink was practically coming out of the walls. The front door handle/lock were wobbly (scary), and the door to the patio was stuck shut. The noise from the hallway was significant, but I was very close to the pool, so that's on me. The food was terrible. The pool was so crowded with little kids I didn't go anywhere near it.
Worries when checking in they would send me across the street to their sister property Villa Vallarta. Don't know how they can do this, but they do. Read many review s that I'm not the only one this has happened to. When checking in, the front desk agent insisted I email her my reservation info. I physically showed my itinerary from my phone. Orbits doesn't give them that information???
The staff at Canto Del Sol is amazing!! Our waiter Jorge worked his butt off and was always there when we needed something. Gil the activities manager was so much fun and so amazing!! All the staff was so friendly and the hotel was so clean! We can’t wait to go back!!
Para tiempos de covid yo esperaba una ocupacion del 30 por ciento..pero para mi era mas del 80 por ciento ..la alberca llena ..la playa sucia basura por muchos lados sin lugar donde sentarse los asientos quebrados se necesitan tenis para,meterse al mar muchas piedras y se tiene que hacer filas para todo ..la cevicheria fui dos veses y nadie me atendio me regrese ...el buffet sin mucha variedad de comida ..la verdad lo unico bonito fue mi cuarto limpio y grande pero ya no regreso al canto del sol para mi es tres estrellas
Excellent food and customer service!! The property needs updating, very clean however many areas had chipped doors and needed fresh paint! Also the roofing looks like it’s on it’s last leg! After that’s completed I’d say it’s top notch!!
Staff was great! Food better than expected. Buffet was the one we were surprised with: always changing it up and delicious! Our 20 something kids loved the all inclusive.
Solo el trato de meseros exelente espesial Erica y don Sevastian lindas personas me isieron sentir muy bien despues de todos los problemas que tuve
Beware! We booked an all-inclusive at Canto Del Sol, but when you check-in they send you across the street to Villas Vallarta. They will not allow you onto the the Canto property, not even to walk through to get to the beach without security harassing you. They would not give us the all-inclusive, they said all we get was free breakfast. We had a horrible room looking at the back wall of the shopping plaza next door. We've been fighting with the hotel and Orbitz and they said 'Mountain Section' means Villa Vallarta. Why not show that hotel then in the pics? Why only show the Canto pics? Why not say 'All Inclusive' is breakfast only? It's very deceiving and fraud.
Located in Las Glorias, Canto Del Sol Puerto Vallarta All Inclusive is within 2 miles (3 km) of popular attractions such as Malecon and Camarones Beach. This 285-room, 3-star aparthotel welcomes guests with 3 outdoor pools, 4 restaurants, and free in-room WiFi.
This aparthotel is home to 4 onsite restaurants, perfect for a quick bite to eat.
Each apartment has an array of amenities, including free bottled water, a safe, and a phone. A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include an ironing board and a desk.
Guests of Canto Del Sol Puerto Vallarta All Inclusive enjoy 3 outdoor pools, a children's pool, and a gym. Self parking is available for MXN 65 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive aparthotel include a steam room, outdoor tennis courts, and indoor tennis courts.
The rooms need updating and not as pictured. The refrigerator did not work and they only provide water every other day in your room. Not worth the money paid for this hotel.
To make it short we left the second day due to the poor conditions and cleanup of the room.
Property is overall in poor quality and smells musty. I saw mold all around the property. Other than the room, the pool, restaurants were nice
I don’t know if it’s a standard room only but the beds are extremely hard, also the rooms could use a little update. I hated that they made us use a mask when getting any services like drinks outside bar, getting towels or to the outdoor all you can eat restaurant made no sense. Other then that everything is great!
The main area looks ok, but the lateral wings where they put me in room 520 it was terrible. It felt like I was in a section aid funded by the government. The food is very limited with same items every day specially for breakfast. I asked them to moved me to another room and they wanted me to pay another $800 dollars. Won’t be staying here again. If you stay here make sure they put you in the room by the main pool
the room smell old and the bathtub was pealing. Also on the first night we found a cockroach on the ceiling. My wife and I brought these issues to the customer service desk. Paola took her upon herself to make sure we were moved to a room that was what we expected. She also helped us getting the Corvid test scheduled....thank you Paola. the Wi-Fi signal was poor or non existing outside the rooms. the food was OK . the place was not bad but not good.
The best part of Canto is its staff! Everyone isnsuper helpful especially the bellhops, wait staff & guest services. The amenities here allow you to stay without needing to leave. We enjoyed the beach, pools, and playing tennis daily. The also have a gym & movie nights. The food is excellent, maybe a little more variety for the buffet would be good but they have 2 restaurants (Japanese & Italian) and a snack bar with hanburgers & hotdogs to help with variety. I recommend the stay it is beautiful!
I was so disappointed in this resort that we left after one stay to find another place to stay. The place was beyond outdated to the point that it was grimy. The food/restaurant choices were so limited that on the 2 occasions we tried to get food, we had to wait over an hour each time. I do not have high expectations of all-inclusive food, but this was not good at all. It was also extremely crowded. The majority of the staff we encountered were kind and helpful but the rest of the resort did not match with the rest of the reviews that I read on Orbitz. I would not recommend
