Monique at the front desk was so kind. I really appreciated how thoughtful she was during our check in. She is a gem!!
The room was insanely small for a "deluxe king" and felt no more than a 200sq ft room even though we were sold on a 300sq size. Cleanliness was overall good and the bed was nice and fairly firm but they only had lumpy old king pillows that offered poor neck support. Another unfortunate detail is that they do not have a pool: 3.5 star
Classic downtown hotel. Elegant lobby. Only downside were bed pillows....exceptionally flat and uncomfortable.
The bathroom was small and the tub shower handle was falling off the wall. Very outdated. Carpets look dirty in halls. Lobby is gorgeous. Thought I was getting a deluxe room but just average and view was a building no view. Parking was a nightmare. Only hotel parking was valet but orbitz site said onsite parking $20 a day and the valet made us park in public area across street as we did not want to pay the 38 a day for valet. The valet were rude.
Staff was great…. Car valet, doorman, front desk, bartender. Everyone was helpful and pleasant.
Mattress desperately needed replacing. Air conditioner needs an overhaul - truly one of the loudest and excruciating systems I have ever dealt with. The staff were awesome, but this doesn’t mitigate the quality of the property. I was expecting a good night’s sleep. Sadly, I was disappointed.
I had booked the wrong room (my fault) with 2 smaller beds instead of a King. I explained this to them and even though they were booked solid - they called me our first morning there when they had a cancellation and moved us, at no cost, to a room with a king which was much nicer. They did this at no additional cost which they did not have to do!
This property was great!
The lobby was spectacular. It took too long to get hot water in the sink in my room (eco friendly?)
Two big events happening so not able to enjoy lounge area which was disappointing.
The location was great. It was clean and the service was excellent.
Lovely classic hotel however the main dinning area was closed. This should have been disclosed prior to booking.I was completely shocked by the total absence of masks for the staff and employees. Shame on the company for putting staff and guests at risk in this wreck less way. Once again, people are collateral damage as long as business is booming. Also, with a $38’overnight valet fee and the room rate, should a guest really have to pay for internet- this harkens back to the day of charging foe local calls-its bogus!
Great location, valet parking very convenient
Visit reminds me - why stay at any other Pittsburgh hotel? Price is competitive but you get so much more space and a feeling of old-school luxury
Great staff and service!
Nice, grand old hotel with modern bathrooms.
Located in Downtown Pittsburgh, Omni William Penn Hotel is within a 10-minute walk of popular sights such as Benedum Center and Cabaret at Theatre Square. This 4-star hotel has 597 guestrooms and offers conveniences like 3 restaurants, a 24-hour gym, and a 24-hour business center.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.
27-inch Smart TVs come with digital channels and pay movies, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Refrigerators, coffee makers, and laptop-compatible safes are also standard.
Guests of Omni William Penn Hotel enjoy a 24-hour gym, free WiFi in public areas, and conference space. Parking is available for USD 20.00 per night (USD 45 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this historic hotel include a 24-hour business center, a computer station, and laundry facilities.
Monique at the front desk was so kind. I really appreciated how thoughtful she was during our check in. She is a gem!!
The room was insanely small for a "deluxe king" and felt no more than a 200sq ft room even though we were sold on a 300sq size. Cleanliness was overall good and the bed was nice and fairly firm but they only had lumpy old king pillows that offered poor neck support. Another unfortunate detail is that they do not have a pool: 3.5 star
Thank you for your review. Since we are a historic property, we would lose our historic status if we built a pool! We hope to see you in the future!
Great rating!! Thanks for staying with us!
Classic downtown hotel. Elegant lobby. Only downside were bed pillows....exceptionally flat and uncomfortable.
Thank you for your feedback. Sorry you didn't like the pillows and bed.
The bathroom was small and the tub shower handle was falling off the wall. Very outdated. Carpets look dirty in halls. Lobby is gorgeous. Thought I was getting a deluxe room but just average and view was a building no view. Parking was a nightmare. Only hotel parking was valet but orbitz site said onsite parking $20 a day and the valet made us park in public area across street as we did not want to pay the 38 a day for valet. The valet were rude.
Very sorry to hear about your issues. This isn't a common occurrence here the Omni. We will strive to do a better job for the future.
Staff was great…. Car valet, doorman, front desk, bartender. Everyone was helpful and pleasant.
Great review thank you for the score!
Mattress desperately needed replacing. Air conditioner needs an overhaul - truly one of the loudest and excruciating systems I have ever dealt with. The staff were awesome, but this doesn’t mitigate the quality of the property. I was expecting a good night’s sleep. Sadly, I was disappointed.
WOW I am so sorry for your experience you had to endure. I will be addressing these concerns with my team to ensure this doesn't reoccur.
I had booked the wrong room (my fault) with 2 smaller beds instead of a King. I explained this to them and even though they were booked solid - they called me our first morning there when they had a cancellation and moved us, at no cost, to a room with a king which was much nicer. They did this at no additional cost which they did not have to do!
Wow this makes us so happy to hear that she had such an impact on your experience. We will be sure to praise her for a job well done! We hope you will come back to visit!