Cool space!
The concept of a remotely managed hotel with no local staff seems to work, until something goes wrong in the building and they start sending threatening messages to all guests at the same time. There was a fire alarm during our stay due to construction works on one of the floors and we got noise sensor warnings with the threat of terminating our stay ad $500 fines...
The room was clean and spacious, easy to check in and check out. nice quiet peaceful.
I did not actually stay at the property, I chose to cancel. Buried in the small print there is a warning that check in is 'different', there is no front desk they request on-line check in. When I followed the links to complete this process it became clear that they expected me to provide on line, a selfie, a picture of my ID, complete credit card details (even though the trip was fully paid already) I chose not to follow this path, especially as the site made it clear that had rights to use my information.
The property has LOUD public parties from 8pm to 2am. They are random and so bad that the hotel now puts ear plugs in the rooms. They send you a note the afternoon of the events. Very disappointed.
Fabulous hotel, only issue is the super loud club on the ground floor.
This property is very low key and hidden in plain sight amongst the public’s. I liked the fact that it felt more like an apartment opposed to a hotel. This will definitely be my spot for the next visit.
Virtual front desk made check-in seamless.
Check in was confusing but once we got in the room was very spacious. The light in the bathroom didn’t work at all and the coffee maker didn’t heat. Window seats were pleasant.
Nice building
I enjoyed my stay very much--in a quiet, clean, spacious room. The virtual staff was helpful. Although a hotel, the ambiance resembled apartment living. I found good restaurants nearby for breakfast, lunch, and dinner.
Located in East Liberty, The Maverick by Kasa is within a few miles (5 km) of popular sights such as Carnegie Mellon University and University of Pittsburgh. This 63-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and express check-out.
At the end of the day, the bar/lounge is a great place to grab a drink.
48-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and toothbrushes and toothpaste. Other standard amenities include coffee makers, ironing boards, and wardrobes or closets.
At The Maverick by Kasa, guests have access to features like express check-out.
Cool space!
Hi Leah,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa
Hi Chrissy,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
The concept of a remotely managed hotel with no local staff seems to work, until something goes wrong in the building and they start sending threatening messages to all guests at the same time. There was a fire alarm during our stay due to construction works on one of the floors and we got noise sensor warnings with the threat of terminating our stay ad $500 fines...
Hi Burcin,We sincerely apologize for any inconvenience caused by the fire alarm and noise sensor warnings during your stay. Ensuring the safety and comfort of our guests is our utmost priority, and we deeply regret that you had to experience this unexpected disruption. Please be assured that we have taken immediate action to address the issue and prevent similar incidents in the future. Our team is working diligently to rectify the situation and ensure a smooth and enjoyable stay for all our guests. We appreciate your understanding and patience in this matter.Best regards,Team Kasa
Hi Kim, thank you for taking the time to leave us a rating! We truly appreciate your feedback and support. We're constantly working to improve our services, and your input helps us in our efforts. If you have any additional comments or suggestions to share, you may contact our Guest Experience Team at any time. We hope to welcome you back for an even better experience in the future.
The room was clean and spacious, easy to check in and check out. nice quiet peaceful.
Hi Glenn,Thank you for taking the time to leave a positive review of your recent stay with us! We're thrilled to hear that you enjoyed your time here and found your room to be clean and spacious. We're also glad that you appreciated the peaceful environment and found the check-in and check-out process to be easy. We hope to have the pleasure of welcoming you back soon!Best regards,Team Kasa
I did not actually stay at the property, I chose to cancel. Buried in the small print there is a warning that check in is 'different', there is no front desk they request on-line check in. When I followed the links to complete this process it became clear that they expected me to provide on line, a selfie, a picture of my ID, complete credit card details (even though the trip was fully paid already) I chose not to follow this path, especially as the site made it clear that had rights to use my information.
Hi Stuart,We're genuinely sorry to hear that you chose to cancel your stay with us. Your concerns about our online check-in process are entirely valid, and we appreciate your taking the time to share your thoughts.We do request a photo, ID, and credit card details as a standard safety protocol to protect all our guests and property partners. But we absolutely understand the reservations you had, especially about how we handle personal data. Rest assured, our tech has been rigorously tested to secure all sensitive information, and we're continually committed to ensuring our processes meet the highest security standards.We don't want this experience to be your last interaction with us. If you're open to it, we'd love the opportunity to go over any questions or concerns you might have, hopefully clearing the way for a future stay that you can be excited about. Our team is always here and willing to assist in any way we can.Thanks again for your feedback—it helps us learn and grow.Sincerely,Team Kasa
The property has LOUD public parties from 8pm to 2am. They are random and so bad that the hotel now puts ear plugs in the rooms. They send you a note the afternoon of the events. Very disappointed.
Hi Elaine,We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Your feedback is important to us, and we regret that the noise from the EDM event from the building's function space disrupted your comfort. While Kasa does not own or manage these function spaces, we understand the events' impact on our guest experiences. Whenever possible, we provide higher floors for our guests and send pre-arrival communication informing guests of such events. We regret that we could not create an enjoyable experience for you during your first visit to our property. We have issued a credit to your account to address the inconvenience you faced. We sincerely hope this gesture reflects our commitment to making things right. We genuinely value your feedback and hope we can make it up to you on your future travels. We'd love to have the opportunity to regain your trust.Sincerely,Team Kasa
Hello Rosa, Thank you so much for choosing The Maverick by Kasa as your destination in Pittsburgh! We are delighted to hear that you had a wonderful experience! We hope to host you again on your future travels to our city.
Fabulous hotel, only issue is the super loud club on the ground floor.
Hello, Vera! Thank you so much for choosing The Maverick by Kasa as your destination in Pittsburgh! We are delighted to hear that you had a Fabulous experience, and we thank you for taking the time to leave a review! We are very sorry to hear that the event that was taking place in our building impacted the quality of your stay significantly. We aim to provide our guests with an exceptional experience, and it was unfortunate that this was not made possible by factors beyond our control. We sincerely apologize for failing to provide you with a flawless and comfortable stay, Vera. We are working on all possible solutions to improve it. Thank you for your feedback. We look forward to welcoming you back the next time you visit Pittsburgh. See you back soon!
Hi Chris,We're thrilled to hear that you found the space cool! Your positive feedback truly brightened our day. It's always a pleasure to know that our guests enjoy their experience with us. If you ever need anything, feel free to reach out. We're here to assist you in any way we can!Best regards,Team Kasa