The Oaklander Hotel, Autograph Collection

As I write this review, the hotel has been open for only around 8 months, so most facilities are new; however, this means that it still did not pass the test of time! Rooms are reasonably sized and quite clean with modern amenities, but lobby is quite small (located in the 10th floor) with almost no seating area.

We stayed for two separate nights recently at the Oaklander in Pittsburgh-On our second night we stayed in room 721. The sheets were wet. Housekeeping told us they don't dry them. They bought us water to compensate-saying the sheets are clean despite being not dry. The room smelled damp. What's up? We expect better as gold members. Upon check out they said they shouldn't have told us but did nothing to address the disgusting wet sheets. We expect that providing dry clean sheets are a fundamental part of running a hotel. Not sure what Marriott would have to say on the subject since they didn't bother to ask about our stay. The hotel is nice but, I think any other chain might provide a dry bed and a room that doesn't smell damp due to making the beds with wet sheets. Use some common sense.

We chose this hotel for its proximity to the museums and restaurants in Oakland. It is a great location for visiting the Carnegies, Phipps Conservatory and the Pitt campus. Everything is in excellent condition since the hotel is so new. The staff is extremely friendly, and valet parking staff and desk staff were both prompt and efficient. If you have Nelles (spelling?) serve your breakfast, you will be very lucky. She is terrific. The breakfast was quite good as well. The hotel is quiet, and had excellent bed and linens. The bathroom was very good. Regular WIFI was fast enough for our use. We liked being able to access out Netflix account on the TV. There were a couple of things that I want to mention. First, the bathroom amenities were very good quality, but VERY strongly scented. The same perfume wafted throughout the hotel; you can't really escape it We found it far too strong. The other thing that I noted was that there was some lint or paper outside of our door on the hallway carpet. Over a period of several days, the same lint stayed there, making me wonder whether the hall was ever vacuumed? If not, this nice new hotel will not remain nice for very long.

We recently stayed at the Oaklander. We had a bit of a rocky start at check-in as the staff was overwhelmed and not particularly welcoming. After realizing this, the manager went out of her way to ensure that our stay was a good one. She was sincere, thoughtful and absolutely customer-oriented. Marriott has a gem in Celine. The hotel is newish and still finding its footing, but we left satisfied and will likely try it again. The decor was pretty and rooms were modern and well put together. There is a nice seating area to the side of the restaurant, but not big and no where to gather really. The fitness center was very nice - clean, lots of machines though it lacked a changing room/shower. I was not sold on having to valet my car every time I left/arrived, but they were TOTALLY efficient. I never had to wait more than 5 minutes. If I could change something, it would be the restaurant and food offerings. The menu didn't really make any sense. Afternoon offerings were very limited. Items on menu didn't go together - why so much emphasis on Oysters? Food was, overall, not great. And I wish there was a quick grab somewhere on property where you could get some coffee, fruit, salads, etc. I think the restaurant, menu and food prep needs some care. Overall, a good pick.

We had the pleasure of staying at the Oaklander Autograph Collection Hotel this past weekend. From the minute we pulled into the valet/garage to the checkout at the end of our stay and everything in between it was an awesome experience. The staff was top notch in every area especially at checkin / Checkout.The rooms were decorated with top notch furnishings and bedding.I would highly recommend the Oaklander to anyone looking for a hotel in Oakland.Until the next time... Thank you all for a great experience and stay!

Stayed here recently while visiting my son who is a student at Pitt. Have stayed in several other hotels near the Pitt campus. Thus far, this is the nicest. Its relatively new having opened in the past year - and feels new (which is nice). It’s a bit more expensive - about $200 per night (probably should be about $150). But it’s worth it ... great location, big clean rooms, really nice shower and bath amenities, terrific in room coffee, etc. Even has a nice bar with good views of the Pitt Campus from the top floor. Will definitely stay here again and highly recommended for parents visiting students (again, with the only caveat being that it’s a bit costly relative to other options). Also bear in mind there is a building being renovated next door so there is some construction noise (if you sleep late)

I was visiting in Pittsburgh in August and had the pleasure of staying at The Oaklander for several days. My experience at the hotel was fabulous! The location could not have been more convenient, easy walking distance to so many places. The rooms were spacious, beds extremely comfortable, and the bathroom and shower were spa like. Loved the blackout curtains! I enjoyed a delicious breakfast at Spirits and Tales on the 10 floor. There is a lovely balcony adjourning the restaurant where I enjoyed my complimentary coffee and beautiful view of Oakland each morning. I can’t say enough about the staff! Everyone I met was friendly and helpful. Thank you to all at The Oaklander Hotel who helped to make my stay in Pittsburgh a memorable one!!!

First of all, I have never written a negative review for a hotel, and travel is about 40% of my job. I always give the staff and management the benefit of the doubt, and I did the same with this hotel, but there is an underlying weirdness about it, so I feel compelled to share my experience. My work takes me to Pittsburgh frequently and I was excited to stay at the Oaklander, and my first stay did not disappoint. Beds are comfortable, service was great, rooms were clean. And then there were the 2nd and 3rd stays. I'm hesitant to share the shortcomings because any one of them in isolation seems petty. The issue with this hotel is the lack of responsiveness. First, my interactions with staff were not positive like many of the reviews reflect. The young men who handle your car are the exception. The people at the front desk seemed pained to have to greet you, but the restaurant staff are the ones who seem the most miserable. They have perfected the art of avoiding eye contact. Second, during two of the three stays, housekeeping forgot to freshen my room. And when I asked about it, I was asked (in an accusing tone), "Are you sure you didn't have your Do Not Disturb sign on?" Yep, pretty sure. Third, the mini bar...I thought I'd have a beverage so checked out the mini bar. The juices were expired (by months) and the orange juice seemed more solid than liquid. Okay fine, they are still working out the kinks, I'll let the front desk know. The next day, the expired juices had been removed, but not replaced. Petty, I know. Just weird. Next, the water in the room. When you arrive, there is a tiny bottle of water accompanied by a Mister Rogers quote about the best gifts being small and simple. Please don't insult Mister Rogers' legacy with your cost-cutting measure. AND, the water does not get replenished (my stays were 5-6 nights each). Here's the clincher (and to me, is reflective of the overall approach to service at this hotel)...a guest had written in blue ink on this card "You are too generous". The hotel, in response, covered the ink with white out and continued to use the card. Seriously? Also, getting the front desk to answer the phone is hit or miss. So, if you need a wake-up call, start calling early in the evening to be sure you connect with someone before you go to bed. Finally, I had questions about my bill and have left three messages with the accounting department with no response. Still haven't heard from them. I feel like leaving reviews online is a bit cowardly, so I talked to three different managers. They say all the right things and then things don't change. Pittsburgh, specifically Oakland which is near all of the universities, could benefit from a beautiful hotel like this. The beds are still comfortable. And that's where the good about this hotel ends. My intent in writing this review is to ask the senior management to pay attention. For the cost, your guests deserve better.

The Oaklander is a new hotel that opened early this year in Oakland and was desperately needed especially during busy times at all of the nearby colleges. The hotel’s appearance is much nicer than any of the other local hotels but it lacks some basic amenities especially given the room price is significantly higher and generally double the other hotels in the area. The “lobby” is on the 10th floor which has nice views but requires an extra trip to get to if you need something before leaving the hotel or when checking out. Once on the 10th floor, you are greeted by staff at 2 desks. The rest of the area is the bar and restaurant. The staff were extremely welcoming and friendly when I checked in. The staff are one of the highlights of the hotel. Everyone I encountered went out of their way to be hospitable and service-oriented. The rooms are very nice in appearance but not very efficient for working. Even though this is a new hotel, there were no electrical outlets or usb ports by the desk that I could find. I had no way to charge my computer or other devices. There were outlets by the bed but the nightstands weren’t large enough for my computer. The room service menu is somewhat limited and does not have many mainstream options but it is nice that room service is available. The air-conditioning in the room did not work well. Although I set it to 67 degrees the room never got cooler than 70 or 71 degrees. It was quite hot outside so I really wanted to cool the room down. Housekeeping was not great with garbage from prior guests found in my room. On the positive side, there was a nicely stocked mini-bar in the room and there was plenty of lighting. The bed was also comfortable. There is no self-parking at the hotel and valet is $30 per night – again higher than surrounding hotels. As I needed my car frequently throughout my stay, not having self-park was not very convenient although the valet does use an electronic system through your phone which is fairly efficient. I ended up parking on the street a few times just to have faster access to my car. Overall, a nice hotel with great staff but pricey for what you get.