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Recent guest reviews

Customer Service Was Great. Good breakfast options.

The hotel is beautiful with a nice location. Breakfast was awesome.

Great location. Staff was very friendly. Clean, great views.

Clean! Great staff

did not like that we could not check in until 4pm

Would not pick up trash basket whether left in the room or outside the room until the last day and despite several requests at the main desk. If this was a corvid practice, at least it could have been explicitly stated.

Very nice, and convenient location downtown. It was bit confusing not knowing that check in and the hotel reception was on the top floor. Over all a ver nice place to stay.

Had a problem with something left in my room but the manager took care of it and made things right.

valet took along time to retrieve car. Room with view was awesome. Very clean and comfortable.

The location

The common spaces were nice, but the room was very, very dirty.

We were very surprised to find the lobby on the top floor of the building. It was a great view, parking garage was super close and inexpensive, although there was valet available. Considering the busy location, I was absolutely shocked at how QUIET it was inside. Best night of sleep ever! Cons: Floors with rooms required a key to access via elevator. This means we couldn't order food for delivery and pretty mcuh had to get the (expensive) in room dining (which was delicious). A bit annoying to need the key for everything, but I can see why it's necessary.

To begin our stay (Saturday-Monday), the front of the building was easy to find. We decided to spend the extra $10 for valet (totally $35 compared to the $25 for self-parking). After asking the valet how to pay we were informed the total for two days, $70, would be charged to the room. I repeated the question to the check-in lady, and she gave the same answer. Come to find out, that valet is only offered Friday-Sunday and that i would have to get my keys on Sunday by 11 am. If I would have known that, I could have parked my car myself. AND I would have a better sense of where the parking garage is to get to my car instead of being told that its "around the corner". The room....was okay. The shower had hair in it, the comforter had hair on it, the floor was filthy, the pull out couch had crumbs folded into it (so it wasn't dropped from just sitting on the couch) and the lamp shade had something splattered on the inside. The TV is not a Smart TV, which is kind of a bummer from Embassy. The towels were THIN and nearly falling apart. Last, but CERTAINLY not least, we went swimming the first day, and there was a poop floater. Assuming it was just an unfortunate accident and they immediately closed the pool to clean and shock it, it was also very disappointing that the whole reason we booked THIS hotel, was so my kids could go swimming.

A strange entrance arrangement, the lobby was many floors up.

Smithfield Street Pittsburgh PA

Hotel highlights

  • Walking distance to PPG Paints Arena and PNC Park
  • Free continental breakfast
  • Free WiFi in public areas
  • Onsite dining

Embassy Suites By Hilton Pittsburgh Downtown places you in Downtown Pittsburgh, within a leisurely stroll of popular sights such as PPG Paints Arena and PNC Park. This 3.5-star hotel has 225 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception.


Rooms

Guests can expect WiFi and 49-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include sofa beds, sitting areas, and refrigerators.


Property features

Built in 2016, the brand new Embassy Suites By Hilton Pittsburgh Downtown offers an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 35 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include meeting rooms, a business center, and a computer station.

Room options

Suite, 1 King Bed, Non Smoking, River View

1 King Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking (Larger Suite)

1 King Bed | Sleeps 4

Suite, Multiple Beds, Non Smoking

2 King Beds | Sleeps 6

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Guest reviews for Embassy Suites By Hilton Pittsburgh Downtown

Everyone (21) Couples (9) Family (15)
5
Everyone

Customer Service Was Great. Good breakfast options.

By on May 22, 2023

5
Partner Couples

The hotel is beautiful with a nice location. Breakfast was awesome.

By on May 2, 2023

5
Family

Great location. Staff was very friendly. Clean, great views.

By on Nov 20, 2022

Review comment responded on Nov 21, 2022

Thank You!

5
Everyone

By on Nov 9, 2022

5
Family

Clean! Great staff

By on Aug 14, 2022

Review comment responded on Aug 17, 2022

Thank You!

3
Everyone

By on Aug 10, 2022

5
Partner Couples

did not like that we could not check in until 4pm

By on May 3, 2022

Review comment responded on May 16, 2022

We apologize for the inconvenience but are happy you enjoyed your stay!

3
Business Business

Would not pick up trash basket whether left in the room or outside the room until the last day and despite several requests at the main desk. If this was a corvid practice, at least it could have been explicitly stated.

By on Mar 27, 2022

Review comment responded on Apr 7, 2022

Thank you for your feedback, we will definitely work to make guest experience for all guest.

1
Everyone

By on Jan 10, 2022

3
Family with small children

By on Jan 5, 2022

Review comment responded on Jan 8, 2022

Thank You!

Embassy Suites By Hilton Pittsburgh Downtown

535 Smithfield Street, Pittsburgh, PA 15222
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