Common areas not clean. Pool area filthy & way over crowded
We were there specifically for the pool. A child vomited in the pool and the staff kicked everyone out for cleaning. However, we were unable to use the chairs by the pool while “cleaning” happened. We overheard the front desk give other guests a free night for the inconvenience. When I commented on the pool being closed, the front desk said that I should just be thankful it reopened the same day.
The first room they checked me into smelled musty, like there was no air circulation. The walls of the room were cracked and there was an lollipop stick by the air unit... I called the front desk and they quickly moved me to another room. That room smelles fresh and there were no cracks in the walls.
Exceptionally clean and very comfortable. Plus we were close to many restaurants. The trash bins in the room could have been bigger. We liked that the cans had a section for recyclables, but they didn't hold all of our used drink containers or our trash.
Service was abysmal. Reservation was lost in the system that took 4 hos to finally get a room even having been given a key to a room in use already. Then the second night if the stay said i had no reservation for the night (@1230 am) though even with producing my confirmation took a further 30 minus to have my key reactivated.... with my stuff still in the room
Our stay was quite disappointing. It started with the room key system not working so that being said you had to be let in anywhere you needed to go however the staff was few and far between. Then we had a double queen room that sleeps 4 however the room had 2 toweles and wash clothes. They advertise breakfast and we never found it . When we asked where the breakfast was we were just told down the hall. I don't doubt that but have you seen this place it is huge. So we were frustrated and went to breakfast.
Front desk needs more training, good housekeeping
Great location in a quiet area. Only 3 miles from downtown and attractions. Rooms were clean and staff is extremely friendly and helpful.
The location was perfect, the room large and comfortable. The bed was perfect, three great night's sleep. The TV was even adjusted properly!
Loved the indoor/outdoor pool combo with the hot tub. Tried to order room service, no one answered so we went downstairs to the restaurant and were told we had to wait an hour. Very close to the city and attractions. We would go there again.
I only thing I found troubling was the entrance and exit to the outside pool. The ladder was difficult for seniors especially the top handles on the ladder should be higher in order to pull yourself up out of the pool. I have RA and could not pull myself up because the handles at the top were so low I ended up on my knees and needed assistance to get up because I had nothing to hold onto and others told me that they had difficulty getting out. The inside was excellent with the steps. Everything else was excellent at you facility
Staff didn’t clean room till we ask to have it cleaned on day 3. Disappointing.
The hotel was ok. What is shocking is a very bad and expensive breakfast. Food was awful and price was high.
The bed's were very comfortable and the room's were clean. Hotel staff were friendly and they offered a shuttle service. Was a good weekend away.
Doubletree by Hilton Pittsburgh Greentree is located 2.6 mi (4.3 km) from James Gallery and within a 10-minute drive of Heinz Field. This 460-room, 3.5-star hotel has a restaurant, an outdoor pool, and an indoor pool.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a sports bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 10 AM.
The 460 rooms have an array of amenities, including refrigerators, coffee makers, and free newspapers. LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes and ironing boards are other standard amenities.
Doubletree by Hilton Pittsburgh Greentree features an indoor pool, an outdoor pool, and a fitness center. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
Common areas not clean. Pool area filthy & way over crowded
We were there specifically for the pool. A child vomited in the pool and the staff kicked everyone out for cleaning. However, we were unable to use the chairs by the pool while “cleaning” happened. We overheard the front desk give other guests a free night for the inconvenience. When I commented on the pool being closed, the front desk said that I should just be thankful it reopened the same day.
Hello! Sorry for the inconvenience that you had during your stay here. We are reviewing your comments and will strive to make your next stay awesome. Please enjoy the rest of your day!
The first room they checked me into smelled musty, like there was no air circulation. The walls of the room were cracked and there was an lollipop stick by the air unit... I called the front desk and they quickly moved me to another room. That room smelles fresh and there were no cracks in the walls.
Thank you for the feedback. We will review your comments to improve guest satisfaction.
Exceptionally clean and very comfortable. Plus we were close to many restaurants. The trash bins in the room could have been bigger. We liked that the cans had a section for recyclables, but they didn't hold all of our used drink containers or our trash.
Thank you for the excellent rating and feedback. We hope to see you again in the future.
Service was abysmal. Reservation was lost in the system that took 4 hos to finally get a room even having been given a key to a room in use already. Then the second night if the stay said i had no reservation for the night (@1230 am) though even with producing my confirmation took a further 30 minus to have my key reactivated.... with my stuff still in the room
Thank you for taking the time to provide feedback regarding your stay. We are disappointed to hear of your experience. We will take the necessary actions to ensure this is not repeated.
Our stay was quite disappointing. It started with the room key system not working so that being said you had to be let in anywhere you needed to go however the staff was few and far between. Then we had a double queen room that sleeps 4 however the room had 2 toweles and wash clothes. They advertise breakfast and we never found it . When we asked where the breakfast was we were just told down the hall. I don't doubt that but have you seen this place it is huge. So we were frustrated and went to breakfast.
Thank you for taking the time to share your experience with us. We are disappointed that we failed to provide you with an EXCELLENT stay. I can assure you that your comments will be reviewed with our team and the necessary steps taken to ensure this experience is not repeated. We hope to have another opportunity to serve you in the future and exceed your expectations.
Thank you!
Thank you for rating us.
Front desk needs more training, good housekeeping
Thank you for your feedback. We hope to have an opportunity to welcome you back in the future.
Thank you for your feedback!
Thank you for your comments. Our team works diligently to provide clean and safe accommodations for all of our guests and your feedback will be shared with the staff.