Clean. Quiet, even with kids there. Breakfast looked above average, though I didn't eat there. Rooms need updating if that sort of thing is important to you. Decent value.
Clean
We had trouble checking in and the shower was a trickle.
Needed to call to front desk and their was no number of what to push. And when i went to get more blankets was told someone would bring them to my room know one did. Very upsetting.
Good stay for the price. Could have been a little cleaner though.
Room is clean and nice, breakfast choice is limited, time is good 6-10am, but no more bacon serve since 8:30 to 9:30am.
We were given a single king when we paid for 2 queens. When we asked for a room change, the person in the front desk says “you only paid for a cheap room”. We paid for their rate for the day. They didn’t change our room. Room we got had visible holes in the walls, unpainted walls, stained ceiling, and sink does not drain well. During breakfast, we were told there were no bacon left 1 hour before they close breakfast. Later on, lady there brings bacon out but then says the bacon is for other people coming. So basically, she lies to us, and then prevents us from getting breakfast that we paid for.
Only thing we liked about this property was the close proximity to highways and shopping plazas. Other than that we were disappointed in the staff service and attentiveness, lack of breakfast items beimg in stock within 1 hour of service, property decor and amenities.
Room received did not match description (description said included king sofa bed and there was no sofa bed). Staff worked hard to try to find us another room so our children could have a place to sleep and we are very grateful! The man at the reception desk went above and beyond for us! The room we had was run-down. The sofa cushions had big tears and there was a large, unpleasant looking stain on the carpet. There was an overbearing bleach/cleaner smell that permeated the room. The overall appearance of the hotel (elevator, hallways, lobby) looked “worn” especially since the site said it was renovated only 5 years ago. We have said in other Holiday Inn Express locations and this location did not compare to them. It was fine for a night but it is not a place we will likely return to.
Only downside is breakfast was kinda sad with their Covid19 protocols.
This hotel could use some updates. The beds were hard and the carpet had stains. We were charged twice - once on the credit card that was used online to reserve our 3 rooms and charged again on a different credit card that was presented upon check in that we wanted to use instead. Contacting the manager to help resolve the issue was difficult by phone and email. And the issue still has not been addressed. Not at all happy with how this is being (or not being) handled.
The whole check in was a fiasco due to poor communication with Bots on Orbitz! Thankfully front desk staff was able to accommodate me after my reservation being cancelled!!
Customer service was great.
It was close to my destination and very clean. Overall very happy with my stay.
Nothing unique. Covered my kids and myself with blanckets and started itching. Didnt sleep the entire time.
Very clean and great customer service. I will definitely stay here again when am back to this area.
My family and I came to go to Sesame Place. I lived how close this hotel sad to the park.
Nothing was clean the room was not clean properly before we get in
Located within a 5-minute walk of Aria Health, Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel is within a 15-minute stroll of Sesame Place. This 88-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Renovated in 2016, Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel offers a gym, free WiFi in public areas, and a 24-hour business center. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a seasonal outdoor pool, a computer station, and free newspapers.
Clean. Quiet, even with kids there. Breakfast looked above average, though I didn't eat there. Rooms need updating if that sort of thing is important to you. Decent value.
Clean
We had trouble checking in and the shower was a trickle.
Thank you for your feedback Kathleen, I will look into the matter and hope that you will give us here at the Holiday Inn Express another chance when you are in the area.
Needed to call to front desk and their was no number of what to push. And when i went to get more blankets was told someone would bring them to my room know one did. Very upsetting.
"0", simply pressing "0" gets you in contact with our staff.
Good stay for the price. Could have been a little cleaner though.
Thank you for your feedback!
Room is clean and nice, breakfast choice is limited, time is good 6-10am, but no more bacon serve since 8:30 to 9:30am.
Thank you so much for your feedback, we're glad you had an enjoyable experience during your time with us.
We were given a single king when we paid for 2 queens. When we asked for a room change, the person in the front desk says “you only paid for a cheap room”. We paid for their rate for the day. They didn’t change our room. Room we got had visible holes in the walls, unpainted walls, stained ceiling, and sink does not drain well. During breakfast, we were told there were no bacon left 1 hour before they close breakfast. Later on, lady there brings bacon out but then says the bacon is for other people coming. So basically, she lies to us, and then prevents us from getting breakfast that we paid for.
Only thing we liked about this property was the close proximity to highways and shopping plazas. Other than that we were disappointed in the staff service and attentiveness, lack of breakfast items beimg in stock within 1 hour of service, property decor and amenities.
Room received did not match description (description said included king sofa bed and there was no sofa bed). Staff worked hard to try to find us another room so our children could have a place to sleep and we are very grateful! The man at the reception desk went above and beyond for us! The room we had was run-down. The sofa cushions had big tears and there was a large, unpleasant looking stain on the carpet. There was an overbearing bleach/cleaner smell that permeated the room. The overall appearance of the hotel (elevator, hallways, lobby) looked “worn” especially since the site said it was renovated only 5 years ago. We have said in other Holiday Inn Express locations and this location did not compare to them. It was fine for a night but it is not a place we will likely return to.
Only downside is breakfast was kinda sad with their Covid19 protocols.
Thank you for your amazing response!