This hotel could use some updates. The beds were hard and the carpet had stains. We were charged twice - once on the credit card that was used online to reserve our 3 rooms and charged again on a different credit card that was presented upon check in that we wanted to use instead. Contacting the manager to help resolve the issue was difficult by phone and email. And the issue still has not been addressed. Not at all happy with how this is being (or not being) handled.
The whole check in was a fiasco due to poor communication with Bots on Orbitz! Thankfully front desk staff was able to accommodate me after my reservation being cancelled!!
Customer service was great.
It was close to my destination and very clean. Overall very happy with my stay.
Nothing unique. Covered my kids and myself with blanckets and started itching. Didnt sleep the entire time.
Very clean and great customer service. I will definitely stay here again when am back to this area.
My family and I came to go to Sesame Place. I lived how close this hotel sad to the park.
Nothing was clean the room was not clean properly before we get in
I liked everything except the housekeeping staff was sooooo loud all morning! They were yelling across the hall and slamming the doors. I had been flying all day before and was flying the whole day later and I didn’t sleep well.
Friendly staff. Large room. Floor needed cleaning in bathroom. Used cup in floor in closet
well kept property, clean room, sterile bathroom and a comfortable bed...what more can you ask for in a hotel.
The staff was extremely pleasant and nice which made our stay that much more enjoyable. The room was very roomy, more than expected.
Hotel staff was friendly and helpful. Breakfast was fantastic.
Loved the hotel. Top quality towels. Easy to use the shower. Tv quality was exceptional. Very clean!! Cleanliness is what I look for mostly in a hotel room. Excellent service!!
Located within a 5-minute walk of Aria Health, Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel is within a 15-minute stroll of Sesame Place. This 88-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM.
All 88 recently renovated rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.
Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel features free WiFi in public areas, a 24-hour business center, and a seasonal outdoor pool. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a computer station, free newspapers, and laundry facilities.
This hotel could use some updates. The beds were hard and the carpet had stains. We were charged twice - once on the credit card that was used online to reserve our 3 rooms and charged again on a different credit card that was presented upon check in that we wanted to use instead. Contacting the manager to help resolve the issue was difficult by phone and email. And the issue still has not been addressed. Not at all happy with how this is being (or not being) handled.
The whole check in was a fiasco due to poor communication with Bots on Orbitz! Thankfully front desk staff was able to accommodate me after my reservation being cancelled!!
Customer service was great.
Dear Anonymous, We are happy to see you had a great stay, we look forward on welcoming you back on any future stays.
It was close to my destination and very clean. Overall very happy with my stay.
Dear Anonymous, I am happy to see overall you had a good stay, we look forward on welcoming you back on any future stays.
Nothing unique. Covered my kids and myself with blanckets and started itching. Didnt sleep the entire time.
Dear Anonymous, I apologize that you did not have a great stay, Not sure what could of caused the itching maybe allergies to our detergent? I am truly sorry you had to go thru this I hope you reported your issues to management so it would of got fixed and accommodated you for the inconvenience.
Dear Elizabeth, Thank you for taking the time out to leave us your feed back. I am happy to see you had a good stay, we look forward on welcoming you back again.
Very clean and great customer service. I will definitely stay here again when am back to this area.
Dear Karen, I am happy to see our hotel met your standards and need, we look forward on making your next stay just as Great as your last.
My family and I came to go to Sesame Place. I lived how close this hotel sad to the park.
Dear Kandy, I am happy to see that our location was just perfect for you to get back and forth to Sesame. I hope you and your family enjoyed the park, we look forward on welcoming you back on any future reservations.
Nothing was clean the room was not clean properly before we get in
Dear Anonymous, It is disappointing to see that you did not have a good experience I assure you this matter will be addressed to ensure it does not happen again.
Dear Anonymous, I am thrilled to see you had a great stay, we look forward o welcoming you back on any future reservations.