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Recent guest reviews

The whole experience was not good, there was one nice young lady that said if I called I could get a refund for the first night but other than that the rest of the staff was very rude and cold. The place was not clean, they served only granola for breakfast, very much motel vibes.

They listed breakfast included there were only granola bars available

I booked this hotel because it was like $20 cheaper than everything else in the area and did I regret it as soon as I got to my room. It was non smoking room however it smelled like cigarettes. The kitchen appliances were rusty and dirty. I honestly would have left if I hadn't gotten there so late and didn't have another option. The noise level was terrible everytime someone ran the sink in the room above me it sounded like my sink was turning on. The walls are thin. The ONLY positive part of my experience was the delightful front desk clerk.

The room was already damaged before we checked in. The lower kitchen cabinet was hanging off the hinge. The sink in the bathroom appeared to be falling off the wall slowly. The toilet took forever to drain as the lever was not working properly. There was a hole in the wall next to the pipe behind the toilet.

The poor breakfast ever, no a cup of water is provided in the lobby to greet the guests. The mattress is not in good condition

The place was clean. The staff was very friendly. The breakfast muffins and coffee were god.

Dirty floors, Brocken drain in tub, clogged sink, bad/cheap mattress. Everything is outdated. No real breakfast. No one cleaning the room, only after 7 days of stay. Poor business model. And all that for $120 a night...It felt like we are staying in cheap 45 dollar motel.

The smell of the room was awful. The room I requested was for two beds and they only had a single bed when I arrived. The room was non-smoking but it smelled like someone just smoked a ton of cigarettes in the room.

It was a dump. They only clean the room if you ask. The front desk people do not seem to like their job.

the convivence, nothing wrong. great location, busy when children were at school, parking was awsome

Staff very nice,rooms cleankitchen tub close to market,an casino I loved my stay will be back soon with my family.

I was there between 8/2 - 8/7. I believe I received bedbug bites. I'm concerned.

Check-in was a breeze, staff courteous Room clean

We had reservation in advance. Came to this hotel around 12:30am. System was down and we had to wait for another 40min. to check in. Needless to say that we all were tired by our trip and 40 minutes wait was overwhelming.

Tillman Dr Bensalem PA

Hotel highlights

  • Walking distance to Parx Casino and Racetrack
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located within a 5-minute walk of Cafe at Rothman, Extended Stay America Suites Philadelphia Bensalem is within a 15-minute stroll of Parx Casino and Racetrack. This 100-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 100 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.


Property features

Renovated in 2014, Extended Stay America Suites Philadelphia Bensalem offers a gym, free WiFi in public areas, and coffee in a common area. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.

Room options

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America Suites Philadelphia Bensalem

Everyone (25) Couples (7) Family (8) Other (1)
1
Family with small children

The whole experience was not good, there was one nice young lady that said if I called I could get a refund for the first night but other than that the rest of the staff was very rude and cold. The place was not clean, they served only granola for breakfast, very much motel vibes.

By on Oct 18, 2021

Review comment responded on Oct 20, 2021

Kimberly, thank you for sharing your review with us. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest therefore, we will discuss your concerns with all our team members for much-improved service. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels. Sincerely, Hotel Management

2
Partner Couples

They listed breakfast included there were only granola bars available

By on Oct 13, 2021

Review comment responded on Oct 14, 2021

Tracey, thank you for your candid review. We regret any disappointment you had with our breakfast offerings and that they did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We hope you will consider giving us another chance to serve you a lovely breakfast to start your day. Sincerely, Hotel Management

1
Business Business

I booked this hotel because it was like $20 cheaper than everything else in the area and did I regret it as soon as I got to my room. It was non smoking room however it smelled like cigarettes. The kitchen appliances were rusty and dirty. I honestly would have left if I hadn't gotten there so late and didn't have another option. The noise level was terrible everytime someone ran the sink in the room above me it sounded like my sink was turning on. The walls are thin. The ONLY positive part of my experience was the delightful front desk clerk.

By on Mar 7, 2021

Review comment responded on Mar 8, 2021

It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

1
Partner Couples

The room was already damaged before we checked in. The lower kitchen cabinet was hanging off the hinge. The sink in the bathroom appeared to be falling off the wall slowly. The toilet took forever to drain as the lever was not working properly. There was a hole in the wall next to the pipe behind the toilet.

By , from Newark, NJ on Oct 4, 2020

Review comment responded on Oct 5, 2020

Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and apologize for the issues you encountered in your suite. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management

1
Everyone

By on Jul 12, 2020

Review comment responded on Jul 13, 2020

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management

2
Everyone

By on May 26, 2020

Review comment responded on May 29, 2020

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

4
Everyone

By on Apr 27, 2020

Review comment responded on Apr 27, 2020

Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management

3
Everyone

By on Nov 4, 2019

4
Everyone

By on Oct 26, 2019

2
Family

The poor breakfast ever, no a cup of water is provided in the lobby to greet the guests. The mattress is not in good condition

By on Oct 21, 2019

Review comment responded on Oct 21, 2019

We appreciate you taking the time to leave your feedback, and we are sorry for your disappointment with our mattress and service at our lobby. We will certainly review your comments with our team and step up our efforts so your next stay is even better. Thank you for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management

Extended Stay America Suites Philadelphia Bensalem

3216 Tillman Dr, Bensalem, PA 19020
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