The hotel is beautiful , decorated in the industrial decor.
The front desk, Henry, was very helpful, but he appeared to be overwhelmed and a bit lacking in his own confidence.
The guy behind the bar was incredibly rude, ignoring me every time he passed by.
It was a 12 hour day of driving for me, I was starved and wanted to get a salad to go. This guy just ignored me. A young lady finally waited on me, however, the guy flopped the box of food in front of me without a word. He forgot the beverage I ordered, so it was another wait until he brought it out, in an open glass.
Try carrying that to the elevator down the hallways then trying not to spill it while I got my keycard out.
I found no real customer service on the rooftop restaurant.
The parking is quite expensive, but the day and evening valets are awesome.
Overall the hotel is in a great place, surrounded ny loads of restaurants and boutiques. I would not advise parking on the street.
The hotel is lovely, clean and comfortable.
Customer service really needs work.