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Four Points by Sheraton Philadelphia Northeast

3.0 out of 5.0

Recent guest reviews

Stayed here because when I was younger it was nice, but coming home for the holidays was disappointing. The moment we arrived the lobby was clean, like the pictures, and the staff was courteous,friendly and very attentive. However the entire hotel had a strong chemical odor, and was dated. The bathroom fixtures were rusty, the wallpaper peeling and discolored, carpets stained, and stuff in the floor in the room. There were people partying until 4 am and nothing was done about it. The vouchers fo r breakfast, while booked for 4, were only for two, leaving us to pay for two, not a big deal, but would have been nice to know up front.

Clean. There was a restaurant located in the lobby which served breakfast and dinner. Food was very good and reasonably priced.

In town on business. Good location. Clean room. Would stay here again.

nice hotel , near by shops , the hotel is decent , the pool is a little small, especially when other people are in there as well , the staff is very nice & friendly , the room was nice , the curtains were dirty though , they do give free bottles water which was great .. overal for the price it is not a bad hotel.

The hotel was very good, but two things were very disappointing about buy stay. a. The bed was too firm and did not have a pillow top. My body was sore from sleeping on the bed because of the firmness of the mattress. Every hour or so I would wake up from the soreness and turn over to a part of my body that was not sore yet. b. The Internet Wifi was so slow during the evening hours that frequently my computer would quit trying to access a URL and exhibit the note: Unable to make a connection with the server. I had to get up after midnight to make and receive emails.

The hotel is in a great location for the business I conduct in that area, so I stay there often. The hotel has excellent facilities and service, but the beds are too hard. If you have stayed at a regular Sheraton and slept on the "Sweet Sleeper" beds they have you will understand. It is nice to have a firm bed, but that firmness needs to be compensated by soft padding on the top of the mattress. This bed did not have that soft padding on top of the firm mattress and I had to turn often to relieve the sore spots caused by the firm mattress top.

Bathroom sink was plugged up and I wonder how the room cleaning people ignored it. There were no napkin tissues in the napkin box. It was completely empty.

Checked reservation day before arrival.no record,after5 calls and 3 hours everything OK arrive next day,no reservation,1 hour ok during all the back and forth about res Sheraton and orbitz kept pointing fingers on whose fault.2 week stay bathroom floor never moppd

Excellent staff. Rooms were clean and comfortable Location is perfect

Rude manager at check in ,cast a shadow on entire vacation , french fries from previous guest in bathroom not cleaned all four days , alarm clock set loud ,not by us , going off in the middle of night we unset and it happened again the next night

The location of this hotel was convenient for the weekend event we attended & easily accessible to Route 95 which is the Route we depended on to visit downtown PA (as well as, travel from MA to PA). We utilized the hotel, strictly, for our boarding needs & would DEFINITELY REVISIT!!!

Nice ,clean hotel. Staff very friendly. If I have to come back to NE Philadelphia, I will definitely will stay at this hotel again

There were people running around above us and in the hallways all night. ZERO water pressure in the shower.

Nice hotel. Unfortunately one of the hotel rooms out of the three that we booked did not smell that great. For such a rate, I did not expect such a major service issue. Since I checked in very late, and was only staying there one night I didn't bother having them fix it. The other rooms were good.

Hotel was fine. Staff was kinda rude when it was time to check me out.

everybody at the hotel was friendly and accommodating. Overall very clean and comfortable.

I stayed here for a business trip. The room was clean, everything was as I expected it to be. No real frills, and breakfast was not included with my room (how come?) but overall, I'd recommend this hotel if you are passing through.

We stayed the night it was ok.....room was clean. Shower had a bunch of hair against the shower walls. When we got in room only had no towels. We called housekeeping and they said there was a shortage......but all in all it was a place to rest our heads.

Great hotel. Super friendly staff . Shuttle to the train station was awesome.

9461 Roosevelt Blvd Philadelphia PA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Four Points by Sheraton Philadelphia Northeast places you within a 15-minute drive of Neshaminy Mall and Franklin Mills Mall. This 190-room, 3-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center. It's near the airport and also within a 30-minute drive of Liberty Bell Center and Independence Hall.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee.


Rooms

Four Points by Sheraton Philadelphia Northeast's 190 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free bottled water, and phones are other standard amenities.


Property features

Guests staying at Four Points by Sheraton Philadelphia Northeast enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Deluxe Room

King 1 | Sleeps 4

Guest reviews for Four Points by Sheraton Philadelphia Northeast

Everyone (12) Couples (23) Business (9) Family (15) Friends (6) Other (8)
3

great location, but disappointed

Everyone

Stayed here because when I was younger it was nice, but coming home for the holidays was disappointing. The moment we arrived the lobby was clean, like the pictures, and the staff was courteous,friendly and very attentive. However the entire hotel had a strong chemical odor, and was dated. The bathroom fixtures were rusty, the wallpaper peeling and discolored, carpets stained, and stuff in the floor in the room. There were people partying until 4 am and nothing was done about it. The vouchers fo r breakfast, while booked for 4, were only for two, leaving us to pay for two, not a big deal, but would have been nice to know up front.

By , from Ohio on Nov 26, 2017

Review comment responded on Dec 11, 2017

My apologies for the unruly guests and any inconvenience you experienced.

5

very nice hotel.

Everyone

Clean. There was a restaurant located in the lobby which served breakfast and dinner. Food was very good and reasonably priced.

By , from Phoenix, AZ on Oct 28, 2017

Review comment responded on Nov 20, 2017

Thank you for the positive review.

4
Everyone

In town on business. Good location. Clean room. Would stay here again.

By on Sep 16, 2017

4

nice hotel

Everyone

nice hotel , near by shops , the hotel is decent , the pool is a little small, especially when other people are in there as well , the staff is very nice & friendly , the room was nice , the curtains were dirty though , they do give free bottles water which was great .. overal for the price it is not a bad hotel.

By , from New Jersey on Sep 12, 2017

Review comment responded on Sep 15, 2017

Thank you for the feedback.

3

very good hotel in ne philadelphia

Everyone

The hotel was very good, but two things were very disappointing about buy stay. a. The bed was too firm and did not have a pillow top. My body was sore from sleeping on the bed because of the firmness of the mattress. Every hour or so I would wake up from the soreness and turn over to a part of my body that was not sore yet. b. The Internet Wifi was so slow during the evening hours that frequently my computer would quit trying to access a URL and exhibit the note: Unable to make a connection with the server. I had to get up after midnight to make and receive emails.

By , from Alexandria, VA on Aug 22, 2017

Review comment responded on Aug 28, 2017

I apologize for the issues you had. All our beds are less then a month old and have built in pillow tops. We will look in to the wifi issue and rectify the problem.

3

everything excellent except the bed was too hard

Everyone

The hotel is in a great location for the business I conduct in that area, so I stay there often. The hotel has excellent facilities and service, but the beds are too hard. If you have stayed at a regular Sheraton and slept on the "Sweet Sleeper" beds they have you will understand. It is nice to have a firm bed, but that firmness needs to be compensated by soft padding on the top of the mattress. This bed did not have that soft padding on top of the firm mattress and I had to turn often to relieve the sore spots caused by the firm mattress top.

By , from Alexandria, VA on Aug 21, 2017

Review comment responded on Aug 28, 2017

All the mattresses are the Four Points by Sheraton spec Simon's brand with the pillow top, and are under one month old.

4

nice location

Everyone

Bathroom sink was plugged up and I wonder how the room cleaning people ignored it. There were no napkin tissues in the napkin box. It was completely empty.

By on Mar 31, 2017

3
Everyone

Checked reservation day before arrival.no record,after5 calls and 3 hours everything OK arrive next day,no reservation,1 hour ok during all the back and forth about res Sheraton and orbitz kept pointing fingers on whose fault.2 week stay bathroom floor never moppd

By on Nov 26, 2016

2

hallways smell like urine

Everyone

By on Oct 8, 2016

4
Everyone

Excellent staff. Rooms were clean and comfortable Location is perfect

By on Sep 18, 2016