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Recent guest reviews

No hot water. They moved our room. They had a maintenance worker come. He said it’d had been going on for days.

I wish the pool was open. Other hotels this year managed to open even though COVID was in existence. Our floor had a lot of smoke smells, not sure if from rooms or just people walking the hallway. The elevators make a lot of scary noises. I feel this hotel is expensive for the area, at least it is clean - except the parking lot of course.

It was ok. Nothing special. Nothing horrible either.

Very comfortable customer service worker very pleasant.

Everything was great and the staff was great too.

Quiet, clean, and helpful, courteous staff. The bathroom had a bad light, which maintenance promptly changed out.

Hotel was not up to my standard. No working air in the premises, only on the first floor and in your room. The hotel room had a stench and did not smell really good and I saw a bug which freaked me out. Definitely would not stay here again!

The bathroom mirror was unique and awesome. I’ve never seen a Bluetooth mirror before

I got nice price with Orbitz including the breakfast buffet. Thankyou.

Stood over there for xmas with my family and was disappointed due to the fact there was NO breakfast when we woke up Christmas morning te He ice machine was not working

Hotel was great. Only downside was that it was a little far from the highway. Other than that, it was great.

Roosevelt Blvd Philadelphia PA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • Business center

Located in Northeast Philadelphia, Four Points by Sheraton Philadelphia Northeast is within a 10-minute drive of Philadelphia Mills and Cairnwood Estate. This 190-room, 3-star hotel has conveniences like free in-room WiFi, free self parking, and a gym.


Rooms

Four Points by Sheraton Philadelphia Northeast's 190 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 37-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, safes, and phones are also standard. Housekeeping is available on request.


Property features

Renovated in 2019, Four Points by Sheraton Philadelphia Northeast offers a gym, free WiFi in public areas, and conference space. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-in.

Room options

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Four Points by Sheraton Philadelphia Northeast

Everyone (29) Couples (4) Family (14)
1
Family

No hot water. They moved our room. They had a maintenance worker come. He said it’d had been going on for days.

By on Feb 14, 2022

Review comment responded on Feb 16, 2022

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

5
Everyone

By on Feb 13, 2022

Review comment responded on May 15, 2022

Hello Urainer, It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

5
Everyone

By on Apr 19, 2021

Review comment responded on Apr 30, 2021

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

3
Family with small children Family

I wish the pool was open. Other hotels this year managed to open even though COVID was in existence. Our floor had a lot of smoke smells, not sure if from rooms or just people walking the hallway. The elevators make a lot of scary noises. I feel this hotel is expensive for the area, at least it is clean - except the parking lot of course.

By on Apr 7, 2021

Review comment responded on Apr 8, 2021

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and we hope to have another chance to serve you in the future.

3
Family Business Business

It was ok. Nothing special. Nothing horrible either.

By on Mar 15, 2021

Review comment responded on Mar 16, 2021

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

5
Everyone

By on Mar 10, 2021

Review comment responded on Mar 21, 2021

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

5
Everyone

By on Feb 9, 2021

Review comment responded on Feb 20, 2021

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

5
Partner Couples

Very comfortable customer service worker very pleasant.

By , from Philadelphia on Dec 28, 2020

Review comment responded on Dec 28, 2020

Thank you

5
Everyone

Everything was great and the staff was great too.

By on Dec 10, 2020

Review comment responded on Dec 10, 2020

Thank you!

5
Family

Quiet, clean, and helpful, courteous staff. The bathroom had a bad light, which maintenance promptly changed out.

By , from North Carolina on Aug 8, 2020

Review comment responded on Aug 8, 2020

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

Four Points by Sheraton Philadelphia Northeast

9461 Roosevelt Blvd, Philadelphia, PA 19114
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