Traditional Room
from $109
Four Points by Sheraton Philadelphia Northeast
3.0 out of 5.0
3.6
out of 5
Average Guest Review
See all 71 reviews
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Recent guest reviews
In town on business. Good location. Clean room. Would stay here again.
nice hotel , near by shops , the hotel is decent , the pool is a little small, especially when other people are in there as well , the staff is very nice & friendly , the room was nice , the curtains were dirty though , they do give free bottles water which was great .. overal for the price it is not a bad hotel.
The hotel was very good, but two things were very disappointing about buy stay. a. The bed was too firm and did not have a pillow top. My body was sore from sleeping on the bed because of the firmness of the mattress. Every hour or so I would wake up from the soreness and turn over to a part of my body that was not sore yet. b. The Internet Wifi was so slow during the evening hours that frequently my computer would quit trying to access a URL and exhibit the note: Unable to make a connection with the server. I had to get up after midnight to make and receive emails.
The hotel is in a great location for the business I conduct in that area, so I stay there often. The hotel has excellent facilities and service, but the beds are too hard. If you have stayed at a regular Sheraton and slept on the "Sweet Sleeper" beds they have you will understand. It is nice to have a firm bed, but that firmness needs to be compensated by soft padding on the top of the mattress. This bed did not have that soft padding on top of the firm mattress and I had to turn often to relieve the sore spots caused by the firm mattress top.
Bathroom sink was plugged up and I wonder how the room cleaning people ignored it. There were no napkin tissues in the napkin box. It was completely empty.
Checked reservation day before arrival.no record,after5 calls and 3 hours everything OK arrive next day,no reservation,1 hour ok during all the back and forth about res Sheraton and orbitz kept pointing fingers on whose fault.2 week stay bathroom floor never moppd
Excellent staff. Rooms were clean and comfortable Location is perfect
Rude manager at check in ,cast a shadow on entire vacation , french fries from previous guest in bathroom not cleaned all four days , alarm clock set loud ,not by us , going off in the middle of night we unset and it happened again the next night
The location of this hotel was convenient for the weekend event we attended & easily accessible to Route 95 which is the Route we depended on to visit downtown PA (as well as, travel from MA to PA). We utilized the hotel, strictly, for our boarding needs & would DEFINITELY REVISIT!!!
Nice ,clean hotel. Staff very friendly. If I have to come back to NE Philadelphia, I will definitely will stay at this hotel again
There were people running around above us and in the hallways all night. ZERO water pressure in the shower.
Nice hotel. Unfortunately one of the hotel rooms out of the three that we booked did not smell that great. For such a rate, I did not expect such a major service issue. Since I checked in very late, and was only staying there one night I didn't bother having them fix it. The other rooms were good.
Hotel was fine. Staff was kinda rude when it was time to check me out.
everybody at the hotel was friendly and accommodating. Overall very clean and comfortable.
I stayed here for a business trip. The room was clean, everything was as I expected it to be. No real frills, and breakfast was not included with my room (how come?) but overall, I'd recommend this hotel if you are passing through.
We stayed the night it was ok.....room was clean. Shower had a bunch of hair against the shower walls. When we got in room only had no towels. We called housekeeping and they said there was a shortage......but all in all it was a place to rest our heads.
Great hotel. Super friendly staff . Shuttle to the train station was awesome.
The staff is very professional and extends temselves for the guests. The property is good and has a comfortable room. I have had a little challenge with the HVAC although I have that now figured out. A little more TV selection would be nice. The wifi signal is strong and quick.
I had a good experience with the hotel besides the fact that 1 of my beds where broke
Guest reviews for Four Points by Sheraton Philadelphia Northeast
Everyone
In town on business. Good location. Clean room. Would stay here again.
nice hotel
Everyone
nice hotel , near by shops , the hotel is decent , the pool is a little small, especially when other people are in there as well , the staff is very nice & friendly , the room was nice , the curtains were dirty though , they do give free bottles water which was great .. overal for the price it is not a bad hotel.
very good hotel in ne philadelphia
Everyone
The hotel was very good, but two things were very disappointing about buy stay. a. The bed was too firm and did not have a pillow top. My body was sore from sleeping on the bed because of the firmness of the mattress. Every hour or so I would wake up from the soreness and turn over to a part of my body that was not sore yet. b. The Internet Wifi was so slow during the evening hours that frequently my computer would quit trying to access a URL and exhibit the note: Unable to make a connection with the server. I had to get up after midnight to make and receive emails.
Review comment
Jack H. responded on Aug 28, 2017
I apologize for the issues you had. All our beds are less then a month old and have built in pillow tops. We will look in to the wifi issue and rectify the problem.
everything excellent except the bed was too hard
Everyone
The hotel is in a great location for the business I conduct in that area, so I stay there often. The hotel has excellent facilities and service, but the beds are too hard. If you have stayed at a regular Sheraton and slept on the "Sweet Sleeper" beds they have you will understand. It is nice to have a firm bed, but that firmness needs to be compensated by soft padding on the top of the mattress. This bed did not have that soft padding on top of the firm mattress and I had to turn often to relieve the sore spots caused by the firm mattress top.
Review comment
Jack H. responded on Aug 28, 2017
All the mattresses are the Four Points by Sheraton spec Simon's brand with the pillow top, and are under one month old.
nice location
Everyone
Bathroom sink was plugged up and I wonder how the room cleaning people ignored it. There were no napkin tissues in the napkin box. It was completely empty.
Everyone
Checked reservation day before arrival.no record,after5 calls and 3 hours everything OK arrive next day,no reservation,1 hour ok during all the back and forth about res Sheraton and orbitz kept pointing fingers on whose fault.2 week stay bathroom floor never moppd
hallways smell like urine
Everyone
Everyone
Excellent staff. Rooms were clean and comfortable Location is perfect
rude night manager... dingy pool area....
Everyone
Rude manager at check in ,cast a shadow on entire vacation , french fries from previous guest in bathroom not cleaned all four days , alarm clock set loud ,not by us , going off in the middle of night we unset and it happened again the next night
great location!!
Everyone
The location of this hotel was convenient for the weekend event we attended & easily accessible to Route 95 which is the Route we depended on to visit downtown PA (as well as, travel from MA to PA). We utilized the hotel, strictly, for our boarding needs & would DEFINITELY REVISIT!!!
Thank you for the feedback.