The hotel was in a great location if you’re looking to visit the Southside, Downtown, or Oakland. The front desk staff was very friendly. The room was a little dirty: toothpaste stains in the sink, rust and hair in the shower, & dusty corners. I also requested a roll-in shower for my mom and was given a regular room, because of a “plumbing issue”. Once in the room, I realized that the shower and sink drains were somewhat clogged, which left the water to fill and very slowly drain. Assuming that a roll in shower would be flat, I could see how that would cause a bathroom to flood. Either way, there should be accommodations for folks needing them; otherwise, they should be told in advance so that other hotel arrangements can be made.
First room had cigarette smoke-smell in the room, so we had to change rooms. Second room had a crazy loud AC unit and most of the TV channels didn't work, so we changed rooms. Third room had two double beds instead of queen sized beds, but since we already tried three rooms, we weren't trying a fourth. We will NEVER stay at this place again.
The property around it was bad. Z it is run down maybe they need to restore it or demolish it
We used the shuttle service to and from PPG in a van that couldn't go over 5mph. We stopped in the middle of a bridge and inside the tunnels to restart the van. It was completely unsafe for us and the driver. Especially in Pittsburgh traffic!! I can't believe this van was being used. The driver told us this wasn't the first time she drove people in it. I felt so bad for her. She was extremely nice and apologetic. Something needs done before something bad happens.
Pull out bed didn't work, no blankets for the pull out bed , breakfast was good.
Well located, rooms nice, staff was not helpful and floor was dirty.
The location of the hotel is great. Walkable to and from many places we went and the have a shuttle that runs from 0700 to 2230.
The toilet bowl kept recycling water all night very loudly, the ac didn’t seem to work properly and the phone didn’t work at all
Very close and convenient to Duquesne. Easy parking. Comfortable and clean rooms.
The property had plenty of parking. It felt safe and secure.
It was the cheapest hotel I could find closest to downtown Pittsburgh. However, they charge additional for parking, so that will raise your price. The building condition wasn't great, many doors stuck and there were many small things that seemed unprofessional, like a poorly hung large mirror; badly done, moldy caulking in the shower; and mold in the bathroom wallpaper. There were stains on the sheets and other bedding, including coffee and lipstick stains. Not the best hotel I've stayed in, but not the worst either.
Location was convenient. Shaded curtain was not there, so sunshine in the room and up by 6:30am.
I am a holiday in express fan and stay in these hotels often, however this location was a disappointment. The place is really outdated and partly smells like mold. Staff is nice but there’s too few people working so they don’t have time to help you. The shower in our room was broken which was not fun with a family of four. We did not get extra blankets or pillows for our kids, someone probably forgot or did not have time to bring them. The breakfast was chaotic, again too little staff working. Much much rather go to the Monroeville location which is not too far from Pittsburgh, it is really clean and updated and serves great breakfast.
Room dirty, comforter ink stoned, bed barely made, mold in bathroom. Half of electrical outlets not working
The room smell the minutes I walk in. Also you have to pay for parking and the street wasn’t the safest. However. It closed to downtown. It expensive o pay for based on the conditions and the cleanliness of the units
The property was nice. The staff was very nice and friendly. I did not like that you have to pay $22.00 a night for parking.
Short staffed at front desk. Sticky linoleum floor.
Located in South Side within a short walk of PPG Paints Arena, Holiday Inn Express Hotel & Suites Pittsburgh-South Side is within 2 miles (3 km) of other popular sights such as Market Square. This 125-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a fitness center.
Free buffet breakfast is included with your stay.
All 125 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers. Microwaves, refrigerators, and coffee makers are other standard amenities.
Guests staying at Holiday Inn Express Hotel & Suites Pittsburgh-South Side enjoy an indoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for USD 22 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.
The hotel was in a great location if you’re looking to visit the Southside, Downtown, or Oakland. The front desk staff was very friendly. The room was a little dirty: toothpaste stains in the sink, rust and hair in the shower, & dusty corners. I also requested a roll-in shower for my mom and was given a regular room, because of a “plumbing issue”. Once in the room, I realized that the shower and sink drains were somewhat clogged, which left the water to fill and very slowly drain. Assuming that a roll in shower would be flat, I could see how that would cause a bathroom to flood. Either way, there should be accommodations for folks needing them; otherwise, they should be told in advance so that other hotel arrangements can be made.
First room had cigarette smoke-smell in the room, so we had to change rooms. Second room had a crazy loud AC unit and most of the TV channels didn't work, so we changed rooms. Third room had two double beds instead of queen sized beds, but since we already tried three rooms, we weren't trying a fourth. We will NEVER stay at this place again.
Thank you for your feedback; we appreciate when our guests let us know about their stay. Let me take this moment to apologize to you for your experience. I am sorry for the experience that you had with us, and thank you for telling us of the opportunities for improvement. I have passed along the concerns you had to the appropriate departments to be corrected. Once again, I deeply apologize for the negative experience you had with us, and I hope you have a wonderful day.
The property around it was bad. Z it is run down maybe they need to restore it or demolish it
Thank you for taking the time to tell us about your experience at Holiday Inn Express PITTSBURGH-SOUTH SIDE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Thank you for taking the time to tell us about your experience at Holiday Inn Express PITTSBURGH-SOUTH SIDE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
We used the shuttle service to and from PPG in a van that couldn't go over 5mph. We stopped in the middle of a bridge and inside the tunnels to restart the van. It was completely unsafe for us and the driver. Especially in Pittsburgh traffic!! I can't believe this van was being used. The driver told us this wasn't the first time she drove people in it. I felt so bad for her. She was extremely nice and apologetic. Something needs done before something bad happens.
Thank you for your feedback. I am very sorry that the shuttle was not running properly during your stay. I have let management know about your issue; the have sent the shuttle to the repair shop to find and correct the problem with the shuttle. I apologize that you were not able to utilize the shuttle in the manner we normally provide, and if you come back to the city, let us show you that this was not a normal occurrence and stay with us again. I thank you for your time, and have a great day.
Pull out bed didn't work, no blankets for the pull out bed , breakfast was good.
Thank you for your feedback; we appreciate when our guests take the time to let us know about their stay. I am sorry that the pullout bed in your room was not able to be utilized, and I apologize for any inconvenience that this may have caused you. I have let maintenance know so that issue could be corrected. We do not keep the bedding for the pullout in the room; you can call the desk, and we will make sure that you get what you need. We are happy to hear that you enjoyed breakfast, and I will let the ladies who run breakfast know that you enjoyed it. Thank you for your time, and have a great day.
Well located, rooms nice, staff was not helpful and floor was dirty.
Thank you for your feedback. We want to know about our guest experiences so that we know what they have been able to enjoy, and where we have the opportunity to improve. I am sorry that you did not have a good stay with us; I will make sure to go over with our staff how we can assist guests during their stay, and let housekeeping know to inspect their floors to ensure cleanliness. Thank you for your time, and have a great day.
Thank you for your feedback. We are happy that you had a great stay with us, and look forward to seeing you again in the future.
The location of the hotel is great. Walkable to and from many places we went and the have a shuttle that runs from 0700 to 2230.
Thank you for your feedback. We are pleased that you had a good stay, and hope to see you again.
The toilet bowl kept recycling water all night very loudly, the ac didn’t seem to work properly and the phone didn’t work at all
Thank you for your feedback; we appreciate our guests letting us know about their stay, and if there are any opportunities for improvement. And it looks as though we have some work to do, as you had some issues with your room. I am very sorry for the problems that you experienced and apologize to you for those issues. I have let maintenance know about these mechanical issues, so that they are corrected in a timely manner. Thank you very much for your time, and have a great day.
Thank you for your feedback; we appreciate when guests let us know about their stay. I am sorry that your stay was not as good as it could have been, and I deeply apologize for the inconvenience that you had with not being able to have the roll in shower available. I have passed along your concerns, so that we can use the opportunity to correct them. Thank you very much for your time, and I hope you have a good day