Everything that could go wrong, went wrong in only a two day stay, and staff could careless. I called the hotel numerous times to prepare for my trip to avoid hiccups. And nothing I requested was done accurately. I prepaid for amenities and specifically asked for it to come at check in and ITS A SURPRISE. Just for them to tell my boyfriend as soon as he walks in the door. Then give no more anthat the arrival time I requested was not even possible, and delivered them after calling AGAIN, then delivered with no note. Everyone told me very specific things that they would handle, Joining reservation so keys worked for two nights, amenities arriving at check in, sending a note with amenities, providing cc authorization for deposit and amenities….. none of which happened. I might as well have never called and talked to a million people to get it set up. Won’t be returning.
The customer service was exemplary! The staff was very helpful and accommodating. The room was clean and ideal for our overnight stay. The only downfall was not having a mini refrigerator and microwave in the room.
This was my second stay at Sofitel. This hotel is so clean and well managed. It is right in the heart of the city so you are close to everything. I will be staying at Sofitel for my next visit to Philly as well!
Made me feel safe during a pandemic.
Night security guard major attitude
Friendly staff (in particular bellman Anthony). Luxury suite room was clean and in great condition. Great location in Center City, but a bit far to walk to the Independence Hall/Liberty Bell and other Old City attractions.
Friendly staff and spacious room!
I was charged for two nights only got to stay one night , the staff at hotel made no attempt to get my money back or credit me. Then I asked for two beds they gave me a queen and then had room service bring up a pull out bed. I will never book with Orbitz again or stay at the hotel.
My stay was great. I was greeted by every staff member that I passed. The front desk associate noticed that I was traveling with my infant and offered a complimentary mini fridge for my room. The bellhop, Jamal was very patient and careful with my things. He even offered to grab ice for the room after unloading everything from the cart. Suite was just as pictured, clean and spacious. The only negative that I have was our experience with the valet service. The driver sped up in my car, tires screeching as he turned in. The same driver brought down my husbands car and drove so reckless in his SUV that the heavy yeti cooler in his truck fell over, leaving his entire trunk area drenched in ice water. The driver seemed to have no awareness and jumped out each time as if nothing was wrong. As we were leaving, we also overheard someone on the valet team complaining that my husband called the car down too early (40 minute wait for each vehicle) and that it had been sitting for too long. He didn’t realize that my husband and I were standing right beside him. He did apologize once he noticed that we had two cars. For the $110 we paid for just one night, and the caliber of hotel, I would have expected better service in this area. I will say that the gentleman who actually ran the valet stand was very pleasant.
Great location in Rittenhouse Square!
Desk clerks were particularly friendly.
Large well appointed room, helpful staff. Close to everything.
Very pretty hotel and spacious rooms
Loved this place - Clean, modern and nice for a quick stay in Rittenhouse Square. Everything was walking distance!
Nice place
Great downtown location - close to shopping, restaurants and public transporation
Nice Hotel
Located in Center City, Sofitel Philadelphia at Rittenhouse Square is adjacent to Walnut Street and within a 10-minute walk of other popular attractions like Rittenhouse Square. This 306-room, 4.5-star hotel has a restaurant, free in-room WiFi, and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. To-go breakfast is offered for a fee weekends from 7:00 AM to noon.
All 306 rooms provide minibars, coffee makers, and free local calls. 37-inch flat-screen TVs come with pay movies, and guests can stay connected with wired Internet and free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Safes, ironing boards, and desks are also standard.
Guests of Sofitel Philadelphia at Rittenhouse Square enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. Valet parking is offered for USD 59 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a computer station, express check-in, and express check-out.
Everything that could go wrong, went wrong in only a two day stay, and staff could careless. I called the hotel numerous times to prepare for my trip to avoid hiccups. And nothing I requested was done accurately. I prepaid for amenities and specifically asked for it to come at check in and ITS A SURPRISE. Just for them to tell my boyfriend as soon as he walks in the door. Then give no more anthat the arrival time I requested was not even possible, and delivered them after calling AGAIN, then delivered with no note. Everyone told me very specific things that they would handle, Joining reservation so keys worked for two nights, amenities arriving at check in, sending a note with amenities, providing cc authorization for deposit and amenities….. none of which happened. I might as well have never called and talked to a million people to get it set up. Won’t be returning.
The customer service was exemplary! The staff was very helpful and accommodating. The room was clean and ideal for our overnight stay. The only downfall was not having a mini refrigerator and microwave in the room.
Bonjour Kelly, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
This was my second stay at Sofitel. This hotel is so clean and well managed. It is right in the heart of the city so you are close to everything. I will be staying at Sofitel for my next visit to Philly as well!
Bonjour Michelle, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. So happy to have you join us again and look forward to seeing you again in the future! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Made me feel safe during a pandemic.
Bonjour David, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad to hear you felt safe during this crazy time! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Night security guard major attitude
Bonjour Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Security team in order to prevent any future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Friendly staff (in particular bellman Anthony). Luxury suite room was clean and in great condition. Great location in Center City, but a bit far to walk to the Independence Hall/Liberty Bell and other Old City attractions.
Bonjour Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad to hear you were able to interact with our amazing staff! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Friendly staff and spacious room!
Bonjour Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
I was charged for two nights only got to stay one night , the staff at hotel made no attempt to get my money back or credit me. Then I asked for two beds they gave me a queen and then had room service bring up a pull out bed. I will never book with Orbitz again or stay at the hotel.
Bonjour Valued Guest, Thank you for taking the time to share your comments concerning your stay at the Sofitel Philadelphia at Rittenhouse Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Please reach out to me directly to discuss further. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.
My stay was great. I was greeted by every staff member that I passed. The front desk associate noticed that I was traveling with my infant and offered a complimentary mini fridge for my room. The bellhop, Jamal was very patient and careful with my things. He even offered to grab ice for the room after unloading everything from the cart. Suite was just as pictured, clean and spacious. The only negative that I have was our experience with the valet service. The driver sped up in my car, tires screeching as he turned in. The same driver brought down my husbands car and drove so reckless in his SUV that the heavy yeti cooler in his truck fell over, leaving his entire trunk area drenched in ice water. The driver seemed to have no awareness and jumped out each time as if nothing was wrong. As we were leaving, we also overheard someone on the valet team complaining that my husband called the car down too early (40 minute wait for each vehicle) and that it had been sitting for too long. He didn’t realize that my husband and I were standing right beside him. He did apologize once he noticed that we had two cars. For the $110 we paid for just one night, and the caliber of hotel, I would have expected better service in this area. I will say that the gentleman who actually ran the valet stand was very pleasant.
Bonjour Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Valet team in order to prevent any future occurrence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Great location in Rittenhouse Square!
Bonjour Valencia, Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please reach out to me directly to discuss further.