I stayed here nearly 15 years ago and thought this place was great, but over a decade later it seems less impressive. The main entrance is really unattractive and has no curb appeal. The room I stayed in was nice, but not super clean. It could use a proper deep cleaning to get the edges clean, like baseboards, corners of showers, etc. I probably wouldn't stay here again.
They gave us room which was already used by other people. There were garbage, used glasses, empty bottles, etc. The hotel then changed the room and told us they upgraded our room. We walked in to the new room after spending extra 15 minutes because the lobby was packed with event and had to wait for elevators, the room was exact same as the original preoccupied room we had.
It was damp
BEST SHOWER and WATER PRESSURE. LOVE CONVENIENCE & CLOSE PROXIMITY TO GREAT RESTAURANTS & SHOPS
Gorgeous, clean and spacious rooms.
Great
We made this reservation through Orbitz because our other reservation was overbooked. The front desk person was very rude because we didn't book directly with the hotel. She also wasn't honest about our room rate.
The Sofitel is beautiful and all the staff are friendly and accommodating. The location is perfect for a stay in Philadelphia, situated in a prime location for walking, running, dining and shopping.
Amazing!! Service front desk was excellent! Room love it ! Will come again!!!
Excellent in all respects, will go back!
Great property in good location. Clean and bright
Everything that could go wrong, went wrong in only a two day stay, and staff could careless. I called the hotel numerous times to prepare for my trip to avoid hiccups. And nothing I requested was done accurately. I prepaid for amenities and specifically asked for it to come at check in and ITS A SURPRISE. Just for them to tell my boyfriend as soon as he walks in the door. Then give no more anthat the arrival time I requested was not even possible, and delivered them after calling AGAIN, then delivered with no note. Everyone told me very specific things that they would handle, Joining reservation so keys worked for two nights, amenities arriving at check in, sending a note with amenities, providing cc authorization for deposit and amenities….. none of which happened. I might as well have never called and talked to a million people to get it set up. Won’t be returning.
The customer service was exemplary! The staff was very helpful and accommodating. The room was clean and ideal for our overnight stay. The only downfall was not having a mini refrigerator and microwave in the room.
This was my second stay at Sofitel. This hotel is so clean and well managed. It is right in the heart of the city so you are close to everything. I will be staying at Sofitel for my next visit to Philly as well!
Made me feel safe during a pandemic.
Located in Center City within a 5-minute walk of Rittenhouse Square, Sofitel Philadelphia at Rittenhouse Square is within a mile (2 km) of other popular attractions like Pennsylvania Convention Center. This 306-room, 4.5-star hotel has a restaurant, free in-room WiFi, and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. To-go breakfast is offered for a fee each morning from 7:00 AM to noon.
37-inch flat-screen TVs come with pay movies, and guests can stay connected with wired Internet and free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include minibars, coffee makers, and free local calls.
Guests of Sofitel Philadelphia at Rittenhouse Square enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. Valet parking is offered for USD 59 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a computer station, a library, and express check-in.
I stayed here nearly 15 years ago and thought this place was great, but over a decade later it seems less impressive. The main entrance is really unattractive and has no curb appeal. The room I stayed in was nice, but not super clean. It could use a proper deep cleaning to get the edges clean, like baseboards, corners of showers, etc. I probably wouldn't stay here again.
They gave us room which was already used by other people. There were garbage, used glasses, empty bottles, etc. The hotel then changed the room and told us they upgraded our room. We walked in to the new room after spending extra 15 minutes because the lobby was packed with event and had to wait for elevators, the room was exact same as the original preoccupied room we had.
Bonjour Maya,Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Housekeeping in order to prevent any future occurrence.Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,Angela BauerGeneral Manager
It was damp
Bonjour,Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Angela BauerGeneral Manager
BEST SHOWER and WATER PRESSURE. LOVE CONVENIENCE & CLOSE PROXIMITY TO GREAT RESTAURANTS & SHOPS
Bonjour James, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager
Gorgeous, clean and spacious rooms.
Bonjour Kelly Ann, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad you were able to enjoy the amenities out hotel has to offer! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Great
Dear , We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. So Happy you had a great experience at the Sofitel Philadelphia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager
We made this reservation through Orbitz because our other reservation was overbooked. The front desk person was very rude because we didn't book directly with the hotel. She also wasn't honest about our room rate.
Bonjour Dana, Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Director of Guest Services in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future.
The Sofitel is beautiful and all the staff are friendly and accommodating. The location is perfect for a stay in Philadelphia, situated in a prime location for walking, running, dining and shopping.
Bonjour Samantha, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad you were able to interact with our wonderful staff and take in all the sites of the city! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Bonjour Heather ,Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping in order to prevent any future occurrence.As a token of good faith, I would like to extend a complimentary future one night stay with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me directly and I will be happy to assist with the accommodations.Our relationship with our guests is of paramount importance. We hope that you will present us the