Average property - but biggest disappointment was a room that smelled like smoke. Had difficultly sleeping. Called front desk to be moved - but they were apparently "sold out". Smoke smell was strong. Air conditioning did not work very well Completely overshadowed my experience. A hotel with potential, but unfortunate experience. Would not stay here again.
We have stayed here before Covid and its a nice, spacious hotel. Bed was super comfortable and room asthetically pleasing. However it was not as clean as it should be. Garbage in garbage can, phone had make-up on it (and did not work). Plus TV remote did not work right. Overall was frustrating to stay there.
I was satisfied with my overall stay, however I didn’t expect the bathroom to be as “dated” as it was. The bathroom toiletries and the bed were lovely. My view not so much.
I heard the wet floor in the bedroom leaking water from the bathroom was not so exciting and nice adventure and the room wasn’t so clean the bath wasn’t clean the toilet seat wasn’t clean they have to take care more about the Clean issue in the rooms because we living in pandemic time and it’s already risky and they have to put more efforts to clean the rooms much more than they do thank you
Most comfortable bed I've ever slept in! Friendly staff. Parking is expensive though.
Everyone we interacted with was friendly & committed to providing an excellent experience. One gentleman stood in the freezing rain to hail a can, we were handed an umbrella before leaving. Their concern for little details (instant hot water) make every visit special.
This place was awesome. Very friendly staff. I truly enjoyed my stay. They made everything as comfortable as possiblei qould highly stay here again
Excellent staff. Formal but not stuffy or pretentious.
Overall such a nice comfortable hotel with everyone so accommodating
The uniqueness of Sofitel Hotel is the French themed decor, the rooms are quite & clean, the beds are amazing 😉
Excellent location. The room was newly remodeled and sparkling clean.
Poor customer service. Traveled from out of town. Charged us but could not accommodate. There was also a shooting right outside the hotel and blocked traffic.
Pleasantly surprised at\ size of room and separate shower stall. Excellent service at all levels. Very comfortable bed with good pillows. Switched from down comforter to blankets as comforter too hot. No problem.
Located in Center City, Sofitel Philadelphia at Rittenhouse Square is adjacent to Walnut Street and within a 10-minute walk of other popular attractions like Rittenhouse Square. This 306-room, 4.5-star hotel has a restaurant, free in-room WiFi, and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. To-go breakfast is offered for a fee weekends from 7:00 AM to noon.
All 306 rooms provide minibars, coffee makers, and free local calls. 37-inch flat-screen TVs come with pay movies, and guests can stay connected with wired Internet and free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Free bottled water, safes, and ironing boards are also standard.
Guests of Sofitel Philadelphia at Rittenhouse Square enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. Valet parking is offered for USD 59 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a computer station, express check-in, and express check-out.
Average property - but biggest disappointment was a room that smelled like smoke. Had difficultly sleeping. Called front desk to be moved - but they were apparently "sold out". Smoke smell was strong. Air conditioning did not work very well Completely overshadowed my experience. A hotel with potential, but unfortunate experience. Would not stay here again.
Bonjour! Thank you for a great score. We hope to welcome you back soon!
Bonjour! Thank you for a great score. We hope to welcome you back in the near future.
We have stayed here before Covid and its a nice, spacious hotel. Bed was super comfortable and room asthetically pleasing. However it was not as clean as it should be. Garbage in garbage can, phone had make-up on it (and did not work). Plus TV remote did not work right. Overall was frustrating to stay there.
Bonjour! Thank your for your time and feedback. Please accept our sincerest apologies on cleanliness issues you. Those facts have been addressed with our Housekeeping team, and we are working on immediate improvement.
I was satisfied with my overall stay, however I didn’t expect the bathroom to be as “dated” as it was. The bathroom toiletries and the bed were lovely. My view not so much.
Bonjour! Thank you for the good score. We apologized for the fact the bathroom in your guestroom was dated. Please let us know what room you stayed in, so we will be able to look into the issue and fix it. And hope to welcome you back!
I heard the wet floor in the bedroom leaking water from the bathroom was not so exciting and nice adventure and the room wasn’t so clean the bath wasn’t clean the toilet seat wasn’t clean they have to take care more about the Clean issue in the rooms because we living in pandemic time and it’s already risky and they have to put more efforts to clean the rooms much more than they do thank you
Bonjour Ron, Thank you for your feedback. Please allow me to express my sincere apologies for the issues with the room. I want you to know that we take this feedback very seriously and I have shared this with our Director of Housekeeping and Engineering. We hope to have the opportunity to welcome you back in the near future.
Bonjour Thank you for the feedback. If there is anything we can do to make your next stay a 5/5 stay, please do not hesitate to let us know.
Most comfortable bed I've ever slept in! Friendly staff. Parking is expensive though.
Bonjour, Thank you for the rating and review!
Everyone we interacted with was friendly & committed to providing an excellent experience. One gentleman stood in the freezing rain to hail a can, we were handed an umbrella before leaving. Their concern for little details (instant hot water) make every visit special.
Bonjour, Thank you for this review and the 5/5 star rating!
Thank you for the 4/5 rating!
Dear Andreea, Thank you for your feedback. Please accept our apologies on the fact your stay was affected by the incident with smoking. The entire hotel is a non-smoking property. We will also have our Engineering to check air conditioning in the room you stayed to ensure that is working properly moving forward. If you decide to give us an opportunity to welcome you back in the future, please let us know in beforehand.