Great service checking in and checking out
The place didn’t have soaps in the shower. Check in was difficult, they couldn’t find my booking at first and charged me twice. I had fraud issue with my card and went I was explaining the situation to the person in front desk, they weren’t helping. I had to call my bank to change the card. Not a good experience at this hotel
pretty spartan, room had a bed but no chair to sit on. There was a small padded storage bench which presumably was for sitting but that's not exactly comfortable.
Convenient for getting to Amtrak station.
Wonderful location. Rooms are great. Rooftop bar is amazing
The whole microtel concept was right up front. Large, inviting common spaces, from the coffee shop at the front to the lounge area, and the spacious, modern feeling in-house restaurant. It was a bit loud in these areas in the late afternoon and evening, but easy enough to head up to a spotless, very efficient and comfortable upper floor room to chill out. Had a nice view of downtown Philly from my window. After I checked in, the hostess at the desk said hello by name everytime I was back with a question
Staff are friendly and attentive.
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This is a great place to stay, except for one thing. The wifi was really poor. It was very hard to get out even the basics like emails. I couldn't access news apps. It was very unpredictable when it would work.
Incredibly professional and helpful staff.
I didn’t know when I booked this that the hotel just opened May 4th 2021. Everything was new and clean. All of the staff was extremely nice and accommodating. The parking across the street was easy and convenient. We walked all over the city. There are lots of shopping and food options close by. We would stay again!
Room was small but very clean and modern. Bed was very comfortable. The rooftop bar was super nice. The only issue I had was with the parking garage which is across the street. The staff at the hotel and staff at the garage gave us different info about the cost and being able to leave and come back without having to pay more.... I think they need to be on the same page. Other than that, the staff was very nice and my stay was great. Will definitely stay again.
The staff is great check in was great Any problems i had they took care of it
Location, location, location In Center city, near public transit
Located in Center City, Motto by Hilton Philadelphia Rittenhouse Square is within a 5-minute walk of Rittenhouse Square and within 15 minutes of other popular attractions like Pennsylvania Convention Center. This 3.5-star hotel has 252 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.
Enjoy a leisurely bite to eat at Condesa, the hotel's onsite restaurant. Get a pick-me-up at the coffee shop/cafe. For your convenience, a to-go breakfast is served for a fee on weekdays from 6:00 AM to noon and on weekends from 7:00 AM to 1:00 PM.
50-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free long-distance calls, free local calls, and laptop-compatible safes are also standard. Housekeeping is available on request.
A 24-hour gym and free WiFi in public areas are features at Motto by Hilton Philadelphia Rittenhouse Square. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables.
Dear Jeff, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts
Great service checking in and checking out
Dear Christopher, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts
The place didn’t have soaps in the shower. Check in was difficult, they couldn’t find my booking at first and charged me twice. I had fraud issue with my card and went I was explaining the situation to the person in front desk, they weren’t helping. I had to call my bank to change the card. Not a good experience at this hotel
Hi Dariel, Thank you for taking the time to provide feedback regarding your experience at Motto Philly. Your feedback is extremely valued as it allows us the opportunity to maintain our commitment to deliver exceptional service. However, once a card has been flagged for fraud, the ownness would be on you the guest to get the card issue resolved before we continue checking you in. However, it is our top priority to ensure our guests leave fully satisfied, and I am disappointed this was not your experience.
pretty spartan, room had a bed but no chair to sit on. There was a small padded storage bench which presumably was for sitting but that's not exactly comfortable.
Hello Roderick, Thanks for reaching out to us, and we appreciate your feedback! We are a micro-hotel, and we understand, being a new concept that this does not work for everyone. We apologize that we did not meet your standards and welcome you to stay with us again, so that we may make things right! Sincerely, Your Motto Hosts
Convenient for getting to Amtrak station.
Hello Joseph, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts
Wonderful location. Rooms are great. Rooftop bar is amazing
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!
The whole microtel concept was right up front. Large, inviting common spaces, from the coffee shop at the front to the lounge area, and the spacious, modern feeling in-house restaurant. It was a bit loud in these areas in the late afternoon and evening, but easy enough to head up to a spotless, very efficient and comfortable upper floor room to chill out. Had a nice view of downtown Philly from my window. After I checked in, the hostess at the desk said hello by name everytime I was back with a question
Hi Audrey, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts
Dear Sara, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts