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The Westin Philadelphia

4.0 out of 5.0

Recent guest reviews

What a wonderful hotel. So impressed. Terrific staff & location. Every staff person was delightful. I travel a lot. This is in the top of my list now. It’s beautifully designed. Large rooms & within walking distance to great shops & historic sights. Richard the concierge is knowledgeable & recommended great places.

Nice hotel, Parking at hotel is a little pricey, sink and toilet drain was clogged but other than that great stay

We spent night in the city to drop our daughter back at school. This hotel never disappoints. Great location to restaurants. The hotel bar is very inviting. The staff is friendly and the rooms are beautiful. We will stay here again for sure.

Hotel clean, staff had a positive attitude. Room service and food was excellent.

There was a wedding party and they gave our room away. We stay here often when we visit our daughter at UPenn and it was always a nice experiience. Since we prepaid in orbits we lost money too. Never coming back

Central location and friendly staff. We got a free upgrade.

Comfortable bed, clean, nicely decorated hotel, close to resterauntsee and shopping.

Good location with solid lobby bar/restaurant. Modern finishes and comfortable bed.

The room was very nice, and clean. It's a very "upscale" place, but the staff were very friendly and attenetive to our needs, they also gave us helpful tips for the city. I was very impressed with the hotels looks because the pictures online don't really do justice to how nice it is. The beds and pillows are extremely comfy!

Walking distance to shops, museums, and restaurants.

We stayed 3 nights at the Philadelphia Center City Westin. It is a block away from City Hall and therefore a mile to the historical sights and a mile in the other direction to the museums. We are seniors and walked in both directions easily. There are many restaurants in this area The staff was very attentive to our requests. I only have two complaints. The first is that WiFi in the rooms is an extra charge so, to avoid that, you have to go to the lobby. We travel extensively and rarely do I find a 3 star hotel without free WiFi. My other complaint has to do with the valet. When we asked him to call a cab to go to the airport, he ushered us to a driver instead. When I asked the price, I was first quoted $40. The set cab rate is $28.50. We finally agreed on $35 including tip. The driver was very nice and I don't blame him, but I felt pressured by having to haggle about the price. When I request a cab, I expect a cab to be called.

Ckean rooms- friendly staff. Great location. Would stay here again

Check in was a bit slow but the staff apologized and gave us a room upgrade and free drinks. A very comfortable hotel.

This hotel was lovely. Staff was great, the hotel is beautiful, so why am I not giving it a good review? Sensors. When you come into the room, there is a large tray of foods, wines and other items out on the table. If you lift up any of the items, for more than thirty seconds, you get charged for the item. This made me feel uncomfortable, what if I knocked into something or grabbed something by mistake? What if I had children? It really made me a little nervous, and that seriously affected my comfort in my own room. When I was checking out I mentioned it, and discovered that if you ask to have it removed you are charged a fee for that, too! That makes me say that I will go out of my way NOT to say at another Westin Hotel until that policy is changed.

Stayed at The Westin for NYE this year. Great hotel with nice staff throughout the entire hotel. Rooms were very clean. Perfect location for anyhting in Center City.

They should change their name to "The Worstin Philadelphia!" This is the first time I've been compelled to write a travel review. I've stayed in many hotels in the US, Mexico, and Europe. Little did we know what was in store for us when we spent four nights in Philadelphia moving our child to college. The one good thing I can say is that the beds are fantastic! Get out your wallets folks, because the parking garage is akin to legalized robbery. $37 a night for self-park and over $50 for valet. One time we left our car for 1.25 hours and was charged $24. To get to your room requires parking in an underground garage, riding an elevator to an indoor mall, traversing the mall past several stores to find a hidden door to the parking lobby of the Westin, taking another elevator to the actual lobby, then finding another elevator to get to your room! Three elevators to your room and about ten minutes to get there IF you know where to go! My husband was lost for a half hour as the signage was inadequate for hotel guests. The bellman should give a flier to incoming guests on how to maneuver the parking situation. We opted for the "green plan" and points on our Starwood Preferred Guest card, where staff didn't come every day to change the sheets and towels. We were told if we wanted clean towels or sheets we could change that. For four nights NOT ONE staff member entered our room to empty trash, restock coffee, towels or give us shampoo, even after we asked them to take us off the green plan. We made two calls to the front desk for supplies because we got no response the first time after 1.5 hours. Eventually, someone came to our door at 10:45 pm They charged us for something we didn't eat at our snack bar. How could they charge us, when they didn't even come in the room? The management needs to clean up the staff in this hotel. It's not the Westin, it's the Worstin!

The staff at this hotel is very friendly and helpful

I came to Philly to visit friends and go to Reading Terminal Market. This location was perfect walking distance to all the places I needed to go. Plus, the location is perfect if you're looking/needing to shop during your stay. Many retail stores and a 1-minute walk to a 24-hr CVS. I'd definitely stay here again.

I was able to walk to the Terminal Market and a lot of great bars within 5-8 minutes from this hotel. The room was beautiful, and the bed was so comfortable! I would highly recommend this hotel.

We got a 2 double bed room and it was very spacious. The hotel was in a good location, close to many restaurants and bars within walking distance.

99 S 17th St Philadelphia PA

Hotel highlights

  • Walking distance to Ben Franklin National Memorial and Reading Terminal Market
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Center City, The Westin Philadelphia is a leisurely stroll from popular sights such as Rittenhouse Square and Kimmel Center for the Performing Arts. This 294-room, 4-star hotel has conveniences like a fitness center, a 24-hour business center, and a conference center. Centrally located in Philadelphia, the hotel is also a short walk from Franklin Institute Science Museum and Reading Terminal Market.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with cooked-to-order breakfast, available for a fee.


Rooms

The Westin Philadelphia's 294 rooms are air-conditioned and provide minibars, coffee makers, and free newspapers. 55-inch flat-screen TVs come with first-run movies and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include video-game consoles, safes, and phones.


Property features

At The Westin Philadelphia, guests have access to a fitness center, WiFi in public areas, and 15 meeting rooms. Valet parking is available for USD 55 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Room, 1 King Bed, Accessible

King 1 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Room, Non Smoking

King 1 | Sleeps 2

Superior Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for The Westin Philadelphia

Everyone (13) Couples (25) Business (3) Family (2) Other (8) Friends (7)
5

hidden gem that shouldn’t be hidden

Everyone

What a wonderful hotel. So impressed. Terrific staff & location. Every staff person was delightful. I travel a lot. This is in the top of my list now. It’s beautifully designed. Large rooms & within walking distance to great shops & historic sights. Richard the concierge is knowledgeable & recommended great places.

By on Mar 5, 2018

Review comment responded on Mar 5, 2018

Dear Anonymous reviewer, Thank you for the fantastic review of our hotel. I am glad that you were impressed and enjoyed service provided by Richard and the rest of our team. We look forward to your return in the future. Best Regards, Matt

4

nice hotel

Everyone

Nice hotel, Parking at hotel is a little pricey, sink and toilet drain was clogged but other than that great stay

By , from Delaware on Feb 6, 2018

Review comment responded on Feb 7, 2018

Dear Stephen, Thank you for sharing your feedback. I am glad that you enjoyed your overall experience with us. I apologize for the plumbing challenges during your visit. We will ensure that our team has corrected these defects. Thank you again for your feedback and we look forward to your next visit. Best Regards, Matt

5

great downtown location

Everyone

We spent night in the city to drop our daughter back at school. This hotel never disappoints. Great location to restaurants. The hotel bar is very inviting. The staff is friendly and the rooms are beautiful. We will stay here again for sure.

By , from Bristol CT on Jan 12, 2018

Review comment responded on Jan 17, 2018

Happy New Year Candy, I appreciate you staying with us and sharing your stay experience. I'm glad we will see you again when you come to visit Philadelphia. Jay Dellavecchia General Manager

5

upscale

Everyone

Hotel clean, staff had a positive attitude. Room service and food was excellent.

By on Dec 2, 2017

Review comment responded on Dec 4, 2017

Thank you for staying with us, I am pleased you had an enjoyable stay. Jay Dellavecchia General Manager

1

gave our room away

Everyone

There was a wedding party and they gave our room away. We stay here often when we visit our daughter at UPenn and it was always a nice experiience. Since we prepaid in orbits we lost money too. Never coming back

By , from newport beach, ca on Oct 30, 2017

Review comment responded on Nov 5, 2017

Dear Scott, Thank you very much for sharing your stay experience, I truly appreciate your comments as they only enable the hotel to deliver even better service. I apologize we did not meet your expectations, and for that, I am sincerely sorry. I would like to discuss your comments in greater detail so I can better ensure we make the appropriate corrections. At The Westin Philadelphia, we continuously strive to improve our facilities and services, and I’m grateful to customers such as you that provide us valuable feedback on how we’re doing. We truly value your business, and my goal is to do whatever I can to continue being your hotel of preference when you travel to the Philadelphia. Again Scott, I am grateful that you took the time to share your comments on Orbitz. Jay Dellavecchia General Manager The Westin Philadelphia

5
Everyone

Central location and friendly staff. We got a free upgrade.

By on Aug 21, 2017

Review comment responded on Sep 1, 2017

Dear Traveler, Thank you for your wonderful review - we hope that upgrade made your stay superb and we beat your expectations. We look forward to seeing you in the near future. Kind Regards, Oscar Diosdado Assistant Front Office Manager

5
Everyone

Comfortable bed, clean, nicely decorated hotel, close to resterauntsee and shopping.

By on Mar 6, 2017

5
Everyone

Good location with solid lobby bar/restaurant. Modern finishes and comfortable bed.

By , from Philadelphia, PA on Jan 16, 2017

5
Everyone

The room was very nice, and clean. It's a very "upscale" place, but the staff were very friendly and attenetive to our needs, they also gave us helpful tips for the city. I was very impressed with the hotels looks because the pictures online don't really do justice to how nice it is. The beds and pillows are extremely comfy!

By on Nov 15, 2016

4

close proximity to everything.

Everyone

Walking distance to shops, museums, and restaurants.

By on Aug 16, 2016