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Recent guest reviews

J

I did not like the fact that I asked for housekeeping prior to the day that I needed it and I was told that they would only take out trash and pull dirty towels out, for as expensive as this room was I would’ve liked full housekeeping when I requested it, Instead I was told by the housekeeper that their supervisor was clear about only taking trash and towels.

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Room dirty, no coffee and coffee cops in room, no no napkins….

Pros: Property is nice- great location! Valet parking was super easy and check-in was a breeze. Room was clean. Bed was super comfortable! Cons: no washcloths in the bathroom. Valet parking was $64.

Great location. Very clean and super comfortable bed.

No enough towels

The location of hotel was very convenient.

Reception was overwhelmed and took many hours to attend to issues regarding check in

There was dirty ice bucket. No trash bags in the trash cans. Unsure if the sheets are even clean. Only provided one roll of toilet paper.

The property has 3 elevators. Only 2 worked and 1 of those was used only to go to their roof top bar which had a $20 cover fee. The cleaning crew left old items in our refrigerator and didn’t we stock are bathroom soap or replace any coffee cups. The remote batteries for the TV were out and it took 2 days for anyone to come and replace them. They front desk staff would not answer the phone. Most of the time when I went to to the lobby there was no one Evan at the counter.

it s really close to everything.

Location

The property is in a good location, central to everything. It is very comfortable, and rooms are well stocked, even including a full size bar of soap! Towels could use some upgrading though. Gym is very nice too.

Parking was difficult so we use the valet service. They were nice but we never receive the app to request our car. Our hotel room was very nice but we didn’t have a fitted sheet on our bed and one of the pillow cases had a stain on it and one of the towels had a big stain on it. The hotel was lovely but we were unable to get into dinner at the hotel restaurant roof top bar. So definitely book your dinner reservation before hand. The staff was nice and accommodating.

Great place at a good price walking distance or quick Uber ride to where we wanted to go.

Was not pleased with valet service and front desk on my first day of arrival.

Amazing shower, bed and location. Nightstaff could use some Customer service refresher courses. She was very short and curt when I asked questions. Not sure of her name but begin with an N.

S Broad St Philadelphia PA

Hotel highlights

  • Walking distance to Pennsylvania Convention Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Center City within a short walk of Reading Terminal Market, Cambria Hotel Philadelphia Downtown Center City is within a mile (2 km) of other popular sights such as Independence Hall. This 223-room, 3-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and a rooftop terrace.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.


Rooms

Guests can expect free WiFi and flat-screen TVs. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include sitting areas, refrigerators, and microwaves. Change of towels is available on request.


Property features

Built in 2018, the brand new Cambria Hotel Philadelphia Downtown Center City features a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 64 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, express check-out, and free newspapers.

Room options

Room, 2 Queen Beds, Non Smoking, City View

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Cambria Hotel Philadelphia Downtown Center City

Everyone (27) Couples (16) Family (21)
5
Everyone

J

By on Nov 12, 2022

Review comment responded on Nov 13, 2022

Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

3
Friends

I did not like the fact that I asked for housekeeping prior to the day that I needed it and I was told that they would only take out trash and pull dirty towels out, for as expensive as this room was I would’ve liked full housekeeping when I requested it, Instead I was told by the housekeeper that their supervisor was clear about only taking trash and towels.

By on Nov 3, 2022

Review comment responded on Nov 3, 2022

Thank you for your honest feedback, Lisa. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. We hope that you will give us another try and let us prove this to you during your next visit.

5
Everyone

By on Sep 17, 2022

5
Everyone

.

By on Sep 11, 2022

Review comment responded on Sep 13, 2022

Thank you so much for your 5-star rating, Pedro! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

1
Everyone

By on Sep 10, 2022

2
Friends

Room dirty, no coffee and coffee cops in room, no no napkins….

By on Aug 29, 2022

Review comment responded on Aug 30, 2022

Thank you for your review, Hamlet, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

4
Partner Couples

Pros: Property is nice- great location! Valet parking was super easy and check-in was a breeze. Room was clean. Bed was super comfortable! Cons: no washcloths in the bathroom. Valet parking was $64.

By on Aug 12, 2022

Review comment responded on Aug 13, 2022

I am glade you enjoyed your stay here with us, our apologies about any issues you may have had during your stay. We hope to see you again soon.

5
Partner Couples

Great location. Very clean and super comfortable bed.

By on Jul 18, 2022

3
Family

No enough towels

By on Jul 18, 2022

Review comment responded on Jul 19, 2022

Thank you for your review, Denise, and please accept my apologies for the inconvenience you suffered as a result of the issues you experienced with the lack of towels. I understand how frustrating this must have been for you. We have shared your valued feedback with our Housekeeping team for their review and follow-up. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

3
Family Family with small children

The location of hotel was very convenient.

By on Jul 10, 2022

Review comment responded on Jul 18, 2022

Thank you for taking the time to review our hotel, Zhakshylyk. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

Cambria Hotel Philadelphia Downtown Center City

219 S Broad St, Philadelphia, PA 19107
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