Stayed a a dbl queen room. Nice but small for what you pay. Very little public space in hotel for guests outside of their rooms. Staff was pleasant and helpful but seemed overwhelmed at times. I wanted to be close to IH with view. There are probably better value options.
We liked the location of the hotel, it is easy walking to most of the Old Town attractions. The room and the beds are very comfortable. We disliked the no house keeping service to the room, if I would have known this hotel policy, I would not have booked a room at this hotel.
Location of hotel is great. Good customer service. I didn't like how my shower didnt have a door or a curtain. The entite floor got super wet every time. I asked if they can do something about it and they gave me more towels. 😒 The floors had burn spots The room was super small. Not like the pictures when i payed for the room.
Nothing wrong with the place but also nothing really unique about the property to justify the price point. Pretty average hotel. Not really worth the cost unless you really like the location.
Good location within walking distance of historical venues. Room had a strange smell, ran out of hot water on the second day. Restaurant is closed on Wednesday's which was also disappointing.
where do i start....check in was ok...on website it said valet & parking..figured you had to pay for valet but thought parking was included since it did not say additional fee..we chose self park which was not onthe property but around the corner for $29.00 a night (should put on website) the 2 days we stayed everything was closed the restaurant and bar downstairs as well as the rooftop lounge (which again shouldve been listed on website everything is closed on tuesday and wednesday)(which all of the above were the biggest reason for choosing this hotel..)went to take a shower NO HOT WATER had to let water run for about 15 to 20 minutes to get WARM WATER!!!! then we asked for fresh towels...had to ask three times and when we were leaving we got fresh towels ??? i was defintely pissed off had to use same towels 3 times . then the website said daily housekeeping >>NOT this again was another reason for choosing THE KIMPTON.. couldnt find anyone to help us with luggage when leaving..then were billed $75.00 a day for incidentals ??? and were misbilled $1200.00 for 3 days??? took 3 trips to the front desk to get that straightened out So I think you realize by now that we DID NOT have a happy experience with your hotel..I will never recommend your hotel to anyone!! In fact Im going to go on every site I can find to give you a horrible rating so this doesnt happen to anyone else..
No hot water in the shower! TV did not work! Only one of two keycards worked!
Hotel was nice and overall good for our one night stay on our road trip. The location cannot be beat for its proximity to Independence Hall, it’s literally steps from the front door! The hotel itself was nice, with beautiful decor and neat little historic touches. The room was comfortable yet small. No real amenities offered at the hotel and even with VIP status we were not offered the “free beverage” nor were we given the free upgrade, in fact they just kinda laughed it off like that wasn’t a real thing when we asked, so buyer beware. It’s a great hotel, but don’t book expecting any special treatment no matter your status with Orbitz / Expedia.
Clean, spacious hotel in a great location. Parking would have been extremely expensive had we used the hotel valet—we saved $20 by parking in a nearby garage.
Excellent customer service. We felt welcome from the moment we arrived and every time we returned we were greeted with a smile and pleasant charred. A special thank you to Greg!
this was old propety need to up date. I had a problem with the hot water. each day .the water pressure was low due to just being old.
Very helpful. They are very clean & polite The accommodation at the last minute for upgrade in room was excellent
It is unique in design but not to my taste. The wallpaper with the “merman” in our room seemed a little weird and graphic. The cleaning staff did a poor job in our room. A nice part.... people were smoking pot in the room next door and hotel offered to move us, but it was after nine pm, and we did not want to go. But it was very nice of them. All the staff were pleasant.
Convenient for visiting sites in Old Town Philadelphia.
it was much closer to independents hall then it said it was like 100 feet it was nice you can hear the centennial bell ring every hour
Located in Old City, Kimpton Hotel Monaco Philadelphia, an IHG Hotel is next to Independence Mall and Independence Hall. This 268-room, 4.5-star hotel has conveniences like a restaurant, 2 bars/lounges, and a rooftop terrace.
Enjoy a leisurely bite to eat at Red Owl Tavern, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee on weekdays from 8:00 AM to 11 AM and on weekends from 8 AM to 1 PM.
Kimpton Hotel Monaco Philadelphia, an IHG Hotel's 268 rooms provide iPod docks, minibars, and laptop-compatible safes. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds are dressed in Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are other standard amenities.
Guests of Kimpton Hotel Monaco Philadelphia, an IHG Hotel enjoy a rooftop terrace, WiFi in public areas, and conference space. Valet parking is offered for USD 55 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include coffee/tea in a common area, free use of bicycles, and a computer station.
Stayed a a dbl queen room. Nice but small for what you pay. Very little public space in hotel for guests outside of their rooms. Staff was pleasant and helpful but seemed overwhelmed at times. I wanted to be close to IH with view. There are probably better value options.
We liked the location of the hotel, it is easy walking to most of the Old Town attractions. The room and the beds are very comfortable. We disliked the no house keeping service to the room, if I would have known this hotel policy, I would not have booked a room at this hotel.
Location of hotel is great. Good customer service. I didn't like how my shower didnt have a door or a curtain. The entite floor got super wet every time. I asked if they can do something about it and they gave me more towels. 😒 The floors had burn spots The room was super small. Not like the pictures when i payed for the room.
Nothing wrong with the place but also nothing really unique about the property to justify the price point. Pretty average hotel. Not really worth the cost unless you really like the location.
Good location within walking distance of historical venues. Room had a strange smell, ran out of hot water on the second day. Restaurant is closed on Wednesday's which was also disappointing.
where do i start....check in was ok...on website it said valet & parking..figured you had to pay for valet but thought parking was included since it did not say additional fee..we chose self park which was not onthe property but around the corner for $29.00 a night (should put on website) the 2 days we stayed everything was closed the restaurant and bar downstairs as well as the rooftop lounge (which again shouldve been listed on website everything is closed on tuesday and wednesday)(which all of the above were the biggest reason for choosing this hotel..)went to take a shower NO HOT WATER had to let water run for about 15 to 20 minutes to get WARM WATER!!!! then we asked for fresh towels...had to ask three times and when we were leaving we got fresh towels ??? i was defintely pissed off had to use same towels 3 times . then the website said daily housekeeping >>NOT this again was another reason for choosing THE KIMPTON.. couldnt find anyone to help us with luggage when leaving..then were billed $75.00 a day for incidentals ??? and were misbilled $1200.00 for 3 days??? took 3 trips to the front desk to get that straightened out So I think you realize by now that we DID NOT have a happy experience with your hotel..I will never recommend your hotel to anyone!! In fact Im going to go on every site I can find to give you a horrible rating so this doesnt happen to anyone else..
No hot water in the shower! TV did not work! Only one of two keycards worked!
Hotel was nice and overall good for our one night stay on our road trip. The location cannot be beat for its proximity to Independence Hall, it’s literally steps from the front door! The hotel itself was nice, with beautiful decor and neat little historic touches. The room was comfortable yet small. No real amenities offered at the hotel and even with VIP status we were not offered the “free beverage” nor were we given the free upgrade, in fact they just kinda laughed it off like that wasn’t a real thing when we asked, so buyer beware. It’s a great hotel, but don’t book expecting any special treatment no matter your status with Orbitz / Expedia.
Clean, spacious hotel in a great location. Parking would have been extremely expensive had we used the hotel valet—we saved $20 by parking in a nearby garage.
Thank you for your feedback!
Thanks for staying with us. We appreciate your feedback!