The rooms have a lot of character and are very nicely decorated. Beds and sheets are good quality. The only downside is that the restaurant and rooftop are closed on Sundays so can't have a drink without leaving the property.
Nice hotel room, unfriendly staff
1. No hot water 2. Iron didn’t work My stay was a business trip, so morning was a mess! We need a full refund please.
The room was not clean and was much smaller than our last stay even though we choose the same type of room. Upon entering the room it appeared that someone had ripped off the front of the safe. The engineer that came by stated that it was a mistake of a junior colleague. When we tried to check in the person behind the desk “waived us off”. After checking out we had to wait a considerable period before our car was brought around. However, we were fortunate since other guests appeared to be waiting for an even longer period of time. All of this is disappointing because we had stayed at the hotel before and had a fine time. We will not be back.
Stayed a a dbl queen room. Nice but small for what you pay. Very little public space in hotel for guests outside of their rooms. Staff was pleasant and helpful but seemed overwhelmed at times. I wanted to be close to IH with view. There are probably better value options.
We liked the location of the hotel, it is easy walking to most of the Old Town attractions. The room and the beds are very comfortable. We disliked the no house keeping service to the room, if I would have known this hotel policy, I would not have booked a room at this hotel.
Location of hotel is great. Good customer service. I didn't like how my shower didnt have a door or a curtain. The entite floor got super wet every time. I asked if they can do something about it and they gave me more towels. 😒 The floors had burn spots The room was super small. Not like the pictures when i payed for the room.
Nothing wrong with the place but also nothing really unique about the property to justify the price point. Pretty average hotel. Not really worth the cost unless you really like the location.
Good location within walking distance of historical venues. Room had a strange smell, ran out of hot water on the second day. Restaurant is closed on Wednesday's which was also disappointing.
where do i start....check in was ok...on website it said valet & parking..figured you had to pay for valet but thought parking was included since it did not say additional fee..we chose self park which was not onthe property but around the corner for $29.00 a night (should put on website) the 2 days we stayed everything was closed the restaurant and bar downstairs as well as the rooftop lounge (which again shouldve been listed on website everything is closed on tuesday and wednesday)(which all of the above were the biggest reason for choosing this hotel..)went to take a shower NO HOT WATER had to let water run for about 15 to 20 minutes to get WARM WATER!!!! then we asked for fresh towels...had to ask three times and when we were leaving we got fresh towels ??? i was defintely pissed off had to use same towels 3 times . then the website said daily housekeeping >>NOT this again was another reason for choosing THE KIMPTON.. couldnt find anyone to help us with luggage when leaving..then were billed $75.00 a day for incidentals ??? and were misbilled $1200.00 for 3 days??? took 3 trips to the front desk to get that straightened out So I think you realize by now that we DID NOT have a happy experience with your hotel..I will never recommend your hotel to anyone!! In fact Im going to go on every site I can find to give you a horrible rating so this doesnt happen to anyone else..
No hot water in the shower! TV did not work! Only one of two keycards worked!
Hotel was nice and overall good for our one night stay on our road trip. The location cannot be beat for its proximity to Independence Hall, it’s literally steps from the front door! The hotel itself was nice, with beautiful decor and neat little historic touches. The room was comfortable yet small. No real amenities offered at the hotel and even with VIP status we were not offered the “free beverage” nor were we given the free upgrade, in fact they just kinda laughed it off like that wasn’t a real thing when we asked, so buyer beware. It’s a great hotel, but don’t book expecting any special treatment no matter your status with Orbitz / Expedia.
Clean, spacious hotel in a great location. Parking would have been extremely expensive had we used the hotel valet—we saved $20 by parking in a nearby garage.
Excellent customer service. We felt welcome from the moment we arrived and every time we returned we were greeted with a smile and pleasant charred. A special thank you to Greg!
this was old propety need to up date. I had a problem with the hot water. each day .the water pressure was low due to just being old.
Very helpful. They are very clean & polite The accommodation at the last minute for upgrade in room was excellent
Located in Center City within a mile (2 km) of Pennsylvania Convention Center, Kimpton Hotel Monaco Philadelphia, an IHG Hotel is within 2 miles (3 km) of other popular sights such as Liberty Bell Center. This 4.5-star hotel has 268 guestrooms and offers conveniences like a restaurant, a rooftop terrace, and a 24-hour business center.
Enjoy a leisurely bite to eat at Red Owl Tavern, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee on weekdays from 8:00 AM to 11 AM and on weekends from 8 AM to 1 PM.
Guests can expect to find WiFi and 42-inch LCD TVs with cable channels and pay movies. Beds are dressed in Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. IPod docks, minibars, and laptop-compatible safes are other standard amenities.
Guests of Kimpton Hotel Monaco Philadelphia, an IHG Hotel enjoy a rooftop terrace, WiFi in public areas, and conference space. Valet parking is offered for USD 55 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a 24-hour business center, coffee/tea in a common area, and free use of bicycles.
The rooms have a lot of character and are very nicely decorated. Beds and sheets are good quality. The only downside is that the restaurant and rooftop are closed on Sundays so can't have a drink without leaving the property.
Nice hotel room, unfriendly staff
Lorena, I'm glad to hear you enjoyed your stay, however I'm disappointed we did not meet your expectations. This is not the standard of this hotel in regards to service, and we hope you can give us another chance when you're in Philadelphia.
1. No hot water 2. Iron didn’t work My stay was a business trip, so morning was a mess! We need a full refund please.
The room was not clean and was much smaller than our last stay even though we choose the same type of room. Upon entering the room it appeared that someone had ripped off the front of the safe. The engineer that came by stated that it was a mistake of a junior colleague. When we tried to check in the person behind the desk “waived us off”. After checking out we had to wait a considerable period before our car was brought around. However, we were fortunate since other guests appeared to be waiting for an even longer period of time. All of this is disappointing because we had stayed at the hotel before and had a fine time. We will not be back.
Stayed a a dbl queen room. Nice but small for what you pay. Very little public space in hotel for guests outside of their rooms. Staff was pleasant and helpful but seemed overwhelmed at times. I wanted to be close to IH with view. There are probably better value options.
We liked the location of the hotel, it is easy walking to most of the Old Town attractions. The room and the beds are very comfortable. We disliked the no house keeping service to the room, if I would have known this hotel policy, I would not have booked a room at this hotel.
Location of hotel is great. Good customer service. I didn't like how my shower didnt have a door or a curtain. The entite floor got super wet every time. I asked if they can do something about it and they gave me more towels. 😒 The floors had burn spots The room was super small. Not like the pictures when i payed for the room.
Nothing wrong with the place but also nothing really unique about the property to justify the price point. Pretty average hotel. Not really worth the cost unless you really like the location.
Good location within walking distance of historical venues. Room had a strange smell, ran out of hot water on the second day. Restaurant is closed on Wednesday's which was also disappointing.
where do i start....check in was ok...on website it said valet & parking..figured you had to pay for valet but thought parking was included since it did not say additional fee..we chose self park which was not onthe property but around the corner for $29.00 a night (should put on website) the 2 days we stayed everything was closed the restaurant and bar downstairs as well as the rooftop lounge (which again shouldve been listed on website everything is closed on tuesday and wednesday)(which all of the above were the biggest reason for choosing this hotel..)went to take a shower NO HOT WATER had to let water run for about 15 to 20 minutes to get WARM WATER!!!! then we asked for fresh towels...had to ask three times and when we were leaving we got fresh towels ??? i was defintely pissed off had to use same towels 3 times . then the website said daily housekeeping >>NOT this again was another reason for choosing THE KIMPTON.. couldnt find anyone to help us with luggage when leaving..then were billed $75.00 a day for incidentals ??? and were misbilled $1200.00 for 3 days??? took 3 trips to the front desk to get that straightened out So I think you realize by now that we DID NOT have a happy experience with your hotel..I will never recommend your hotel to anyone!! In fact Im going to go on every site I can find to give you a horrible rating so this doesnt happen to anyone else..
Thank you so much for your review! We look forward to welcoming you back soon!