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Recent guest reviews

Great staff and convenient location:-)

This property was dirty and the pool had been out of service for a long time. You also have to pay for parking on top of the daily amount you pay to stay. When we checked in the system was down and when we checked out, the system was down as well.

Convenient

The staff is great it’s nice and clean food is great had a good time thank you.

We were there for 3 nights. Housekeeping never cleaned the room. No picking up the trash, toiletries or anything. Their Housekeeping dept do not clean but every 3 days; no explanation why because we do not see a rate reduction. Had to call for towels; got ignored twice. When we arrived the bathroom floor was sticky and had to use a towel to "mop" the floor and the towel turned light chocolate from how dirty it was. This is during the pandemic. Just filthy! When we checked out, they wanted to charge us again, after we had already paid thru Orbitz. We are still waiting for this issue to get resolved. Just a terrible experience. Too bad because this is a nice facility but the lack of housekeeping it is just too much. We definitely will not stay here again. We do not recommend it unless you do not mind how dirty the place is.

It appears the airport neighborhood is not a highly populated, modern and well kept area. The neighborhood seems run down and felt a bit unsafe. The rooms were slightly updated with lots of misses. The beds were comfortable and felt clean.

Okay

the suites are very nice, very clean. unfortunately the kitchen was not open for dinner the evening I was there so I can't comment on the food, ended up ordering delivery. Breakfast was ok, the coffee was cold and the coffee maker in my room leaked water all over the counter.

We could not register because there was no heat or hot water. Need refund.

The pool and jacuzzi were open only for 6 hours of the 3 days we were there. young kids were in the gym in the way causing issues (kids were like 10-12 yrs old) parking was $25 a day not 10 like your web site says. AC was not working, super hot in the rooms.

Honestly for the extra charge for a room with cleaner air it was a joke. The room had clearly been smoked in there were burn marks all over the furniture and remote control. The toilet was not properly secured or evenly leveled but, the worst part was the mold in the bathroom. Also there was no air conditioning in my room. I could barely sleep because of the room temp. Would not stay again.

Advertised as having 24 h airport shuttle. Arrived at airport 1005 pm and told shuttle only runs until 1000 pm had to struggle and overpay ride for the 0.6 mile trip.

Hi! I was excited to stay, as it’s close to center city; the pool was closed early because someone defecated in the pool… it was closed the next day also. When I checked in, I noticed a someone in the pool area eat a platter of seafood. Housekeeping, chefs and other staff was amazingly knowledgeable and provided awesome recommendations!thank you to Cyani, for the great suggestions! The manager, chef & kitchen staff were so attentive! Cleaning spills and refilling things so very quickly, the fresh omelette was memorable. My room, had trash in the bedside drawers, the mini fridge never operated properly, there were several long blonde hairs on the sheets… otherwise, staff made the stay awesome!!

I have always had great experiences with Embassy Suites. This particular property was not well kept, the desk staff was indifferent and not the least bit welcoming. The worst part of my experience was discovering urine on the pullout bed, so I had to sleep on the couch.

There was so much noise till around 3 am from guests slamming doors, talking loudly in the very echoing lobby/open ce ter of the hotel.

If I’m paying $20 for parking at least be valet

Hotel was very nice, breakfast was very good. I will stay here again.

I expected more from an Embassy Suites. The shower was moldy, the hinges were rusted, the lamp shade was stained and the wall was patched poorly. The parking lot was littered with debris and the few trash cans in the building were overflowing. The elevators were slow unreliable. We would wait nearly 20 min to get down from the 3rd floor. Stair access was a mess because you could not exit the building from the stairs without setting off an alarm. The only way out of the building was the front entrance and by our second day in the hotel the main rotary door was broken. I understand the challenges that covid has placed on the hospitality industry but this was a disappointing experience for an otherwise reputable chain.

Bartram Avenue Philadelphia PA

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Free airport shuttle

Located in Southwest Philadelphia within 2 miles (3 km) of John Heinz National Wildlife Refuge at Tinicum, Embassy Suites by Hilton Philadelphia Airport is within a few miles (5 km) of other popular sights such as Simeone Foundation Museum. This 3.5-star hotel has 263 guestrooms and offers conveniences like free breakfast, an indoor pool, and a free airport shuttle.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

Guests can expect free wired Internet and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include sofa beds, refrigerators, and microwaves.


Property features

At Embassy Suites by Hilton Philadelphia Airport, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 20.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.

Room options

Suite, 1 King Bed, Non Smoking (2 Rooms)

1 King Bed | Sleeps 4

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility, Roll-in Shower)

1 King Bed | Sleeps 4

Premium Suite, 1 King Bed, Non Smoking (2 Rooms)

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites by Hilton Philadelphia Airport

Everyone (16) Couples (7) Family (21)
5
Family

Great staff and convenient location:-)

By on Sep 12, 2022

Review comment responded on Sep 15, 2022

Thank you for taking time to share your experience. I am happy to know you found our hotel and its amenities to your liking. We strive to provide gracious, engaging and caring service to our customers and we look forward to welcoming you back to our hotel in the not too distant future!

2
Family Family with small children

This property was dirty and the pool had been out of service for a long time. You also have to pay for parking on top of the daily amount you pay to stay. When we checked in the system was down and when we checked out, the system was down as well.

By on Jul 17, 2022

Review comment responded on Aug 3, 2022

Thank you for taking time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service to our guests. We sincerely appreciate your feedback and we are very sorry you were not completely satisfied with your stay. We will take your comments into consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

4
Business Business

Convenient

By on Jul 11, 2022

Review comment responded on Aug 3, 2022

Thank you for taking time to share your experience. I am happy to know you found our hotel and its amenities to your liking. We strive to provide gracious, engaging and caring service to our customers and we look forward to welcoming you back to our hotel in the not too distant future!

5
Family

The staff is great it’s nice and clean food is great had a good time thank you.

By on May 30, 2022

Review comment responded on Jun 15, 2022

Thank you for choosing to stay with us while in Philadelphia, and for taking the time out to leave your feedback. We are pleased that you enjoyed your stay and look forward to welcoming you back the next time you are in the area.

5
Everyone

By on May 16, 2022

2
Family Business Business

We were there for 3 nights. Housekeeping never cleaned the room. No picking up the trash, toiletries or anything. Their Housekeeping dept do not clean but every 3 days; no explanation why because we do not see a rate reduction. Had to call for towels; got ignored twice. When we arrived the bathroom floor was sticky and had to use a towel to "mop" the floor and the towel turned light chocolate from how dirty it was. This is during the pandemic. Just filthy! When we checked out, they wanted to charge us again, after we had already paid thru Orbitz. We are still waiting for this issue to get resolved. Just a terrible experience. Too bad because this is a nice facility but the lack of housekeeping it is just too much. We definitely will not stay here again. We do not recommend it unless you do not mind how dirty the place is.

By on Mar 30, 2022

Review comment responded on Mar 31, 2022

I am so sorry you found your room unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean and our staff warm and courteous; my apologies. I hope you consider staying with us again. We strive to provide gracious, engaging and caring service and we’d love to have you as our guest again in the future to ensure you have the best travel experience ever.

3
Everyone

By on Feb 27, 2022

3
Family

It appears the airport neighborhood is not a highly populated, modern and well kept area. The neighborhood seems run down and felt a bit unsafe. The rooms were slightly updated with lots of misses. The beds were comfortable and felt clean.

By on Jan 24, 2022

Review comment responded on Jan 24, 2022

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were not completely satisfied with your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

3
Everyone

Okay

By on Jan 22, 2022

Review comment responded on Jan 24, 2022

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were not completely satisfied with your service. I hope you will reconsider staying with us, as we continually work to improve our guest experience

4
Everyone

the suites are very nice, very clean. unfortunately the kitchen was not open for dinner the evening I was there so I can't comment on the food, ended up ordering delivery. Breakfast was ok, the coffee was cold and the coffee maker in my room leaked water all over the counter.

By on Jan 19, 2022

Review comment responded on Jan 20, 2022

Thank you for taking the time to reply to this survey. I am happy to hear you enjoyed your suite, but had some unfortunate issues. I am sorry you had a bad experience just trying to get some good hot coffee! I have notified the department managers to make sure they are checking the coffee makers so this does not happen to future guests. I hope this will not deter you from staying with us again. Have a pleasant day.

Embassy Suites by Hilton Philadelphia Airport

9000 Bartram Avenue, Philadelphia, PA 19153
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