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Recent guest reviews

No fridge but shuttle was right ontime

The property was great it just didn’t have a refrigerator or microwave in the rooms.

The property is on it's last legs. When we checked in the hotel could not tell us if the rooms were clean or not. We went up to the room and it was dirty, but luckily the maid was right next door and offered to clean it while we waited outside the door. The restaurant system was also down and unable to accept credit cards - thus needed to pull cash from hotel ATM (with excessive fee charged). Screaming from guests multiple times in the hallway - sounded like a domestic dispute. The pool was dirty and hair balls floating in it. Cops were in the lobby in the morning. Welcome to Philly.

BAR RESTAURANT STAFF AND FOOD !! ALL AROUND GREAT PLACE AND PEOPLE FOR BUSY TRAVELER

no toiletries in the room. ALL missing

Room service never came to clean the room. The pool was closed. Didn’t have a large variety to choose from the hotel restaurant

Very good place , great staff !

The hotel was very conveniently located. It was a little outdated but overall clean and ok.

Was told there was no hot water we said ok but the next day they turned the water off to for a couple hours to fix the problem but we had no hot water for the entire stay of 2 nights

The problems is using third-party websites (such as this one) to book hotels and airline tickets. This stay at this hotel was terrible. The entire hotel had zero hot water and supper took 45 minutes to receive. The hotel was not able to refund any of the money for the stay and was able to hide behind, "We cannot refund any of the money paid because your stay was booked through a third-party website." This is the 3rd time I have had legitimate issues with an airline or a hotel that I was not able to remedy because I've booked on this site.

Super frustrating experience. We were told room service was available, it wasn’t. The breakfast was terrible. Our shower curtain rod wasn’t hung right, so it pretty much flooded the bathroom every shower. The door to the bathroom didn’t fit right so it was hard to close and loud. Customer service was ok.

FIRST CLASS

Clean room, convenient location, great service.

I expected more from a Hilton Brand. First my card was charged multiple times when the reservation was prepared. Upon checkin although I advised the hotel I was arriving on a super late flight I was told I couldn’t check in for another hour (This was after arriving at 3A). I was then given a temporary room that in turn couldn’t be switched out. I original booked a room with 2 double beds, but was told I wasn’t and couldn’t get it cause the hotel was sold out. My card was authorized fir over $1K Although I prepaid. At no point did I even receive an apology for my inconveniences. Everything appeared as it was my fault. This experience took away from my perception of this brand. I would not recommend or stay at that property again when in PHL. Off of the service, the hotel room was fine and spacious. Also, it was conveniently located.

There was no fridge for my food, cable went in and out all night, could literally hear people next door and outside my room as I TRIED to sleep. Just a terrible experience overall. Waste of my money.

It was very old and outdated and there is a really terrible smell in the room

Island Ave Philadelphia PA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Located in Southwest Philadelphia, Doubletree by Hilton Philadelphia Airport is within a 10-minute drive of popular attractions such as Wells Fargo Center and Citizens Bank Park. This 4-star hotel has 331 rooms and welcomes guests with 2 restaurants, an indoor pool, and a 24-hour gym.


Dining

Enjoy dining at The Landings Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Continental breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

Guests can expect free WiFi and LCD TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and laptop-compatible safes are also standard.


Property features

At Doubletree by Hilton Philadelphia Airport, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 12.25 per day, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, Accessible

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 2

Suite, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Doubletree by Hilton Philadelphia Airport

Everyone (24) Couples (9) Family (14)
5
Family

No fridge but shuttle was right ontime

By on Jul 13, 2022

Review comment responded on Jul 15, 2022

David, we are pleased you had an energizing and fulfilling stay at DoubleTree by Hilton Hotel Philadelphia Airport and that you were delighted with our convenient shuttle services. However, we regret not meeting all of your expectations. Thank you for the generous review, and we look forward to hosting you again soon! Yours in hospitality, Kaylin DiPiero, Director of Rooms

4
Family

The property was great it just didn’t have a refrigerator or microwave in the rooms.

By , from Philadelphia on Jul 11, 2022

Review comment responded on Jul 19, 2022

Glendora, thank you for the review of your recent stay at DoubleTree by Hilton Philadelphia Airport. We appreciate your positive rating. However, we are sorry you were disappointed by not having a refrigerator or microwave in the room. Your feedback will be shared with the appropriate individuals in our organization. We are glad you stayed with us, and we do hope you will revisit. Yours in hospitality, Kaylin DiPiero, Director of Rooms

1
Everyone

The property is on it's last legs. When we checked in the hotel could not tell us if the rooms were clean or not. We went up to the room and it was dirty, but luckily the maid was right next door and offered to clean it while we waited outside the door. The restaurant system was also down and unable to accept credit cards - thus needed to pull cash from hotel ATM (with excessive fee charged). Screaming from guests multiple times in the hallway - sounded like a domestic dispute. The pool was dirty and hair balls floating in it. Cops were in the lobby in the morning. Welcome to Philly.

By on Jul 6, 2022

Review comment responded on Jul 7, 2022

Greg, thank you for staying with us and for the feedback. We are sorry for not meeting your expectations with our property, and for the inconvenience this caused. We also regret the instance you mentioned and the dissatisfaction you encountered. We appreciate your patience and hope you will give us another opportunity. Yours in hospitality, Kaylin DiPiero, Director of Rooms

5
Everyone

BAR RESTAURANT STAFF AND FOOD !! ALL AROUND GREAT PLACE AND PEOPLE FOR BUSY TRAVELER

By on Jun 29, 2022

Review comment responded on Jun 29, 2022

Elizabeth, thank you for the kind comments about your time at DoubleTree by Hilton Hotel Philadelphia Airport, particularly how much you enjoyed our on-site bar and attentive associates. We are delighted we exceeded your expectations, and we appreciate the great rating. We hope you will choose us again soon. Yours in hospitality, Kaylin DiPiero, Director of Rooms

3
Family

no toiletries in the room. ALL missing

By on May 21, 2022

4
Everyone

By on Mar 22, 2022

5
Everyone

By , from Ozone park on Jan 17, 2022

2
Family

Room service never came to clean the room. The pool was closed. Didn’t have a large variety to choose from the hotel restaurant

By on Jan 14, 2022

Review comment responded on Jan 14, 2022

Porshah, thank you for choosing to stay with us. We apologize for the inconveniences you experienced and hope you will give us a second chance to deliver the outstanding service you should always expect from our team. Warm Regards, General Manager

5
Everyone

By on Dec 13, 2021

5
Family

Very good place , great staff !

By on Nov 30, 2021

Review comment responded on Dec 1, 2021

Fabio, thank you for staying with us at DoubleTree Philadelphia Airport. We look forward to hosting you again soon! Warm Regards, General Manager

Doubletree by Hilton Philadelphia Airport

4509 Island Ave, Philadelphia, PA 19153
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