I was pretty disappointed with our recent stay. I was really looking forward to a comfortable clean room after a wedding and found that the hotel had overbooked (I booked my room several weeks in advance) with us not being able to get a king bed and instead getting double beds, one of which had the previous occupant's hair accessories in it. I had also specifically asked for a non-smoking room due to severe asthma. Upon getting to the room i noticed that it had a smokey smell and my throat was already feeling swollen in the 5 minutes it took to call down. When I called down I was told that there was zero chance of another room though they could get me a spray to cover the smell. Unfortunately, covering the smell would not keep me breathing well. Ultimately we chose to stay since it was so late and we were 6 hours from home. Extra meds and the air turned up did the trick though I felt terrible the next day. However, the experience was bad and I would be hard pressed to want to stay again.
Great hotel except parking is 50 dollars a day.
Very convenient and walkable place for sightseeing
The bed too soft
Great
This was my first time staying at a Sonesta brand hotel and it was a pleasant experience. I have no complaints, everything was pretty decent- I would visit again
Great location in the middle of Philly but the hotel was missing a few key items in the bathroom and some of the hotel looks better than inside. It's good for a one-day or two-day stay.
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Its a good hotel, service was great no complaints
Comfortable accommodations while I was in town. It was modern and clean. My stay
Location to many things I wanted to see. The hotel was nice.
The parking was nice but they are unorganized. You give a ticket and they keep asking what color car what make and model and so on and so on
************nice location****************************************
Located in Center City, Sonesta Philadelphia Rittenhouse Square is within a 5-minute walk of Walnut Street and within 15 minutes of other popular attractions like Rittenhouse Square. This 439-room, 4-star hotel has a 24-hour gym along with free in-room WiFi and a 24-hour business center.
Cooked-to-order breakfast is offered for a fee weekends from 7:00 AM to 11:30 AM. The onsite restaurant is perfect for a quick bite to eat.
Sonesta Philadelphia Rittenhouse Square's 439 rooms provide refrigerators, coffee makers, and free local calls. 42-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.
At Sonesta Philadelphia Rittenhouse Square, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is available for USD 51 per day. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a microwave in a common area.
I was pretty disappointed with our recent stay. I was really looking forward to a comfortable clean room after a wedding and found that the hotel had overbooked (I booked my room several weeks in advance) with us not being able to get a king bed and instead getting double beds, one of which had the previous occupant's hair accessories in it. I had also specifically asked for a non-smoking room due to severe asthma. Upon getting to the room i noticed that it had a smokey smell and my throat was already feeling swollen in the 5 minutes it took to call down. When I called down I was told that there was zero chance of another room though they could get me a spray to cover the smell. Unfortunately, covering the smell would not keep me breathing well. Ultimately we chose to stay since it was so late and we were 6 hours from home. Extra meds and the air turned up did the trick though I felt terrible the next day. However, the experience was bad and I would be hard pressed to want to stay again.
Great hotel except parking is 50 dollars a day.
Thank you for your positive feedback!
Very convenient and walkable place for sightseeing
Thank you for your positive feedback!
The bed too soft
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Great
Thank you for your positive feedback!
Thank you for your positive feedback!
Thank you for this feedback.
This was my first time staying at a Sonesta brand hotel and it was a pleasant experience. I have no complaints, everything was pretty decent- I would visit again
Thank you for your positive feedback. Come back to see us!!
Great location in the middle of Philly but the hotel was missing a few key items in the bathroom and some of the hotel looks better than inside. It's good for a one-day or two-day stay.
Thank you for taking the time to share your feedback. We are glad you enjoyed your stay and we hope to see you again soon. Reggie DeVose Director of Operations
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We're glad you enjoyed a very good experience while staying with us at Sonesta Philadelphia Downtown Rittenhouse Square, based on your rating of your stay. We hope you will make plans to visit our Center City hotel again soon. Safe travels!
We apologize and will be addressing the issues you have stated.