Professional and friendly staff!
Overall, we enjoyed our stay. We booked two rooms - one for my family of 4 and one for my parents. Positives: Clean both in rooms and main hotel, responsive and friendly staff, reasonable valet costs given the area, food within walking distance, free hot breakfast, comfortable beds, good AC Negatives: Very busy at check-in. Two people were checking people in, but I stood in line for over 20 minutes (my own check-in process only took like 2 minutes, but the people in front of me took ages). An additional staff member would have been helpful. You could hear motorcycles showing off on the side streets both nights we were there when we were going to bed. The breakfast area was very crowded and food needed restocking at times. A bigger area would have been nice. The ice machines were out of order on almost every floor. My parents complained that the maids didn't put trash bags in both their cans or leave as many towels as they took.
It was special and very comfortable
This property was advertised as having a pool, which means A LOT to two small kids when traveling. Alas, the pool was removed years ago and Oribitz has not updated its listing. Two sad kids.
Shower tub was cracked and peeling - water was getting in between paint and causing bubbling. There were mosquitos and ants in the room. My daughters feet were so dirty from walking around the room they were black.
Nice place, neighborhood leaves something to be desired
Overall nice property in the middle of the city (so not quiet; just not property’s fsult). Very easy walk to Convention Center, Chinatown, Market St shopping, Franklin Institute, Museum District. Staff are friendly and helpful; dining staff parade through every morning during breakfast to thank patrons (never saw that before!); makes guests feel valued. Breakfast is pretty good. Elevators had problems or weren’t working the entire weekend, though. Real bummer cause there’s no stairs, even for the fit or those on lower floors.
Bar is too small
The staff was great easy check in. Nice room would recommend
Bad water pressure and drainage in the shower. Great location.
Staff was friendly, helpful and professional. Either the walls are extremely thin or guests were extremely loud. Even the person I was on the phone with thought I had people in my room. I complained to the front desk, but there was no reduction/change in the noise.
Clean and speedy elevator and quiet room.
Located in Center City within a 5-minute walk of Pennsylvania Convention Center, Hampton Inn Philadelphia Center City-Convention Center is within a mile (2 km) of other popular attractions like Rittenhouse Square. This 250-room, 3-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center.
Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.
LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Renovated in 2018, Hampton Inn Philadelphia Center City-Convention Center offers a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 45 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Professional and friendly staff!
Overall, we enjoyed our stay. We booked two rooms - one for my family of 4 and one for my parents. Positives: Clean both in rooms and main hotel, responsive and friendly staff, reasonable valet costs given the area, food within walking distance, free hot breakfast, comfortable beds, good AC Negatives: Very busy at check-in. Two people were checking people in, but I stood in line for over 20 minutes (my own check-in process only took like 2 minutes, but the people in front of me took ages). An additional staff member would have been helpful. You could hear motorcycles showing off on the side streets both nights we were there when we were going to bed. The breakfast area was very crowded and food needed restocking at times. A bigger area would have been nice. The ice machines were out of order on almost every floor. My parents complained that the maids didn't put trash bags in both their cans or leave as many towels as they took.
Good evening Meredith. I would like to start by saying thank for choosing to stay with us at the Hampton Inn Convention Center. I would like to apologize for the check in time being lengthy for you. We are letting the departments know about your comments so that in the future guests wouldnt have to go through the same things. We appreciate all your comments and concerns. We hope that you would choose to let us show you a great experience the next time you are in the Philly area!
It was special and very comfortable
Thank you for taking the time to leave a review. I am happy to hear that your stay met your expectations. We look forward to servicing you again soon.
This property was advertised as having a pool, which means A LOT to two small kids when traveling. Alas, the pool was removed years ago and Oribitz has not updated its listing. Two sad kids.
Hi, I am sorry to hear that you were told we have a pool. Are you able to show us where this is listed? We would like to remove this information and update it accordingly. I know this must have been frustrating so please give us a call so that we can take care of you for the inconvenience.
Shower tub was cracked and peeling - water was getting in between paint and causing bubbling. There were mosquitos and ants in the room. My daughters feet were so dirty from walking around the room they were black.
I am sorry to hear that your stay did not meet your expectations. Your concerns are valid and I want to take the time to apologize for the way we fell short. I have addressed your concerns with my staff and I can assure you that we are going to do everything in our power to correct these failures. We hope you give us another opportunity to deliver the service you deserve and expect. Thank you for staying with us.
Nice place, neighborhood leaves something to be desired
Thank you for staying with us and for your feedback. We work hard to deliver a great experience to each guest. We look forward to serving the next time you are in the Philly area !
Overall nice property in the middle of the city (so not quiet; just not property’s fsult). Very easy walk to Convention Center, Chinatown, Market St shopping, Franklin Institute, Museum District. Staff are friendly and helpful; dining staff parade through every morning during breakfast to thank patrons (never saw that before!); makes guests feel valued. Breakfast is pretty good. Elevators had problems or weren’t working the entire weekend, though. Real bummer cause there’s no stairs, even for the fit or those on lower floors.
Thank you for staying with us and for your feedback. We work hard to deliver a great experience to each guest. I love that you appreciate the staff coming through and saying good morning. Its a nice little thing so the guests see the workers and we are able to say thank you for staying with us. I apologize that the elevators werent in working condition when you were with us. i hope that we can see you soon and the experience is even better than last time.
Thank you so much for your kind words. I also wanna thank you for being a loyal customer with our hotel hope to see you soon.