The whole building was filthy. No sheets on bed. The room smelled like cigarettes. I want my money back. I am not kidding.
Trash everywhere outside, dirty / sticky floors. The hallways are very poorly lit. Bathroom door did not latch, pull out couch had stains on it. A lot of sketchy people on our floor yelling out in the parking lot and in the halls late at night that made us feel so uncomfortable. Free breakfast is extremely limited. Bathroom amenities very minimal. Room next to ours caught fire causing us to have to leave early and miss our event we came in town for. The only positive part was after sitting around for several hours for the fire department to take care of everything they agreed to give us a refund and a free night stay at another location. Staff was nice, no issues there. Would recommend not staying here.
The attitude of the staff is not friendly and was rude.
Hotel did not honor reservation. Even though I paid for a room well over a month in advance they did not have any rooms available. They didn't offer any support finding another hotel. I was stuck paying hundreds more to find a room near midnight for my family with kids.
We booked a king and sleeper for three people. The sleeper had no blanket or pillow and none we’re available. The room smelled. The tile floors were sticky. The hotel was dark and dated.
close location to the OCCC which was great. Rooms need USB ports, pillows needs replacing, rooms very dated old carpet, furniture in rough shape.
The location was great: walking distance to the convention center and Sea World - we could see Sea World's fireworks from our window when it wasn't pouring rain. Despite the run down hotel, I felt safe walking around the area and in my room. The staff was friendly, but housekeeping was terrible. I found clothing from the prior patron in the bathroom, and food from the prior patron in the fridge. When pulling out the sofa for my daughter to sleep, we found a crack pipe under the sofa, and the dirtiest mattress I'd ever seen. Even my husband (who slept on the ground in Iraq) refused to sleep there. After that, we were promised a thorough cleaning by housekeeping, but they never came to clean the room. We checked out a toaster from the desk, and 4 roaches crawled out of it and scattered when we used the toaster. When I went to exchange dirty towels for clean ones, they didn't have any. Thankfully, they did have clean towels every time when I returned later. The tub & kitchen sink were so clogged, they barely drained. Maintenance tried, but wasn't able to unclog them on day 2 of my stay. Despite asking the front desk daily, it wasn't fixed until day 7. The walls were thin - I could smell neighbors' cigarette smoke in my non-smoking room. Thankfully, they were quiet, and I only heard them talking & laughing one night of my stay. The hotel did give us some credit to try to make up for our terrible experience, but I wouldn't stay there again.
Great price for such a nice room, it had a whole kitchen!
The front desk is rarely available. Kitchens are not proactively stocked. Halls smelled like pot. Coffee service and breakfast were not served. Definitely not a warm and fuzzy environment.
The property seemed very old and outdated. The key cards constantly needed reprogrammed, the showered curtain rod was falling off, and the amenities in the room just seemed very outdated.
Everything was great! I liked that I could open up the windows to let in fresh air!
It was okkay, front desk service could have been more cordial!!
Great price and locaton. Didnt like the pillows. Pillows to small and not enought fluff
The staff was very kind and happy to help me after the hotel was overbooked from online reservations
great services, very nice, spacious, contemporary room, affordable price. It's very clean. It's more like a condo room. Love everything.
My room was like having a studio apartment, very cozy and clean.
I didn't think there was much unique about the hotel but it was a pleasant stay.
I wish there was "0" to rate this hotel and its staff s lvl of giving inportance to guests. We asked for pots and pans, cups, plates and utensils and all the highly frustrated manager at night was a pot and stirrer. He said he is out of everything. I asked for pillow as we were missing 2, he gave me one, swollen, thick pillow and said thats all he got. I asked for bedsheet for sofa bed and he gave us a non fit sheet. There was no comforter for the sofa bed. He again said he is out of it. He asked me to make a list of all these and report it to the manager in the morning. He was just trying to pass the ball to the morning guy without helping guests who have paid quite a fortune to stay for 2 nights. We had asked the front desk to clean the room, but our room was in the same condition we left it in the morning, dirty towels, bed not done, nothing. They said we do it only once in few days. I was like we told u guys to clean it. He said thats how extended stays are. I said i know how extended stays work and if that was the case why wasnt our room equiped with pots, pans, utensils, etc if u r giving me an excuse of extended stay s functioning. The manager was no where to be seen. Rooms were dirty, filthy, loose carpets, dirty kitchen tops, crapy sofa bed with outdated spring beds, etc. I wud not pay even $5 for this hotel. Please stay away and do me a favor.
Bathroom foor did not look clean tge bath floor speared to be peeling and the bed was very hard
Orange County Convention Center is a short stroll from Extended Stay America Suites Orlando Conv Ctr 6443 Westwood, and other popular attractions like Aquatica are within a mile (2 km). This 113-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Orlando and also close to Universal’s Volcano Bay and The Wheel at ICON Park™.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and DVD players. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Kitchens, sofa beds, and sitting areas are also standard. Housekeeping is available on request.
Guests of Extended Stay America Suites Orlando Conv Ctr 6443 Westwood have access to an outdoor pool, a gym, and free WiFi in public areas. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include conference space, coffee/tea in a common area, and laundry facilities.
The whole building was filthy. No sheets on bed. The room smelled like cigarettes. I want my money back. I am not kidding.
Trash everywhere outside, dirty / sticky floors. The hallways are very poorly lit. Bathroom door did not latch, pull out couch had stains on it. A lot of sketchy people on our floor yelling out in the parking lot and in the halls late at night that made us feel so uncomfortable. Free breakfast is extremely limited. Bathroom amenities very minimal. Room next to ours caught fire causing us to have to leave early and miss our event we came in town for. The only positive part was after sitting around for several hours for the fire department to take care of everything they agreed to give us a refund and a free night stay at another location. Staff was nice, no issues there. Would recommend not staying here.
Dear Adam, Thank you for sharing your observations about our hotel. We always want our guests to enjoy a seamless and comfortable stay. Therefore, we regret to read about the incidents that prevented you from experiencing the outstanding stay you deserve. We will share your concerns with our maintenance and housekeeping team to ensure we deliver a more satisfying accommodation for our future guests. We are disappointed that your stay was cut short, but we hope you will consider revisiting us as we are confident to leave you with a much better impressionSincerely,Hotel Management
The attitude of the staff is not friendly and was rude.
Dear JOSEPH, Thank you for staying at our hotel. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely,Hotel Management
Hotel did not honor reservation. Even though I paid for a room well over a month in advance they did not have any rooms available. They didn't offer any support finding another hotel. I was stuck paying hundreds more to find a room near midnight for my family with kids.
Dear Darren, We are incredibly sorry about the issues you experienced with your reservation and even more so that we did not appropriately correct the situation. Your comments are discussed with the concerned team to review our procedures, as this should not happen with a prepaid reservation. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management
We booked a king and sleeper for three people. The sleeper had no blanket or pillow and none we’re available. The room smelled. The tile floors were sticky. The hotel was dark and dated.
Mike, thank you for staying with us. Please accept our apologies for not living up to your expectations and for the cleanliness issues you encountered in your accommodations. We have shared your feedback with our housekeeping team to ensure appropriate measures are taken. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
close location to the OCCC which was great. Rooms need USB ports, pillows needs replacing, rooms very dated old carpet, furniture in rough shape.
Richard, thank you for making Extended Stay America a part of your travel plans. We are glad to know our location was perfect for your trip and that you had an enjoyable stay with us. That said, we have taken note of your observations. it was a pleasure hosting you, and we look forward to serving you back soon. Sincerely, Hotel Management
The location was great: walking distance to the convention center and Sea World - we could see Sea World's fireworks from our window when it wasn't pouring rain. Despite the run down hotel, I felt safe walking around the area and in my room. The staff was friendly, but housekeeping was terrible. I found clothing from the prior patron in the bathroom, and food from the prior patron in the fridge. When pulling out the sofa for my daughter to sleep, we found a crack pipe under the sofa, and the dirtiest mattress I'd ever seen. Even my husband (who slept on the ground in Iraq) refused to sleep there. After that, we were promised a thorough cleaning by housekeeping, but they never came to clean the room. We checked out a toaster from the desk, and 4 roaches crawled out of it and scattered when we used the toaster. When I went to exchange dirty towels for clean ones, they didn't have any. Thankfully, they did have clean towels every time when I returned later. The tub & kitchen sink were so clogged, they barely drained. Maintenance tried, but wasn't able to unclog them on day 2 of my stay. Despite asking the front desk daily, it wasn't fixed until day 7. The walls were thin - I could smell neighbors' cigarette smoke in my non-smoking room. Thankfully, they were quiet, and I only heard them talking & laughing one night of my stay. The hotel did give us some credit to try to make up for our terrible experience, but I wouldn't stay there again.
Thank you for your candid evaluation. We regret not meeting your expectations with our room and apologize for the oversights in your room's preparation, as well as the in-room amenities. Please be assured, we will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your feedback with our maintenance team regarding the issues you had with the sink and make sure the problem is resolved. On a positive note, we are happy our location worked well for you and that you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Great price for such a nice room, it had a whole kitchen!
Thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our suites with a fully equipped kitchen and that we were able to exceed your expectations. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The front desk is rarely available. Kitchens are not proactively stocked. Halls smelled like pot. Coffee service and breakfast were not served. Definitely not a warm and fuzzy environment.
Linz, thank you for your review. We are sorry for the smoke smell you experienced during your stay. Your comments have been discussed with our housekeeping team to ensure proper procedures are being followed to remove the smell. Also, your feedback will be shared with our front desk staff to ensure we are consistent with our service delivery. We regret your disappointment with some of our amenities not being available during your visit due to the current circumstances. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The property seemed very old and outdated. The key cards constantly needed reprogrammed, the showered curtain rod was falling off, and the amenities in the room just seemed very outdated.
Thank you for being our guest. We are sorry our property was not to your expectations and regret the inconvenience caused. Your feedback will be shared with appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, we have asked our front desk and maintenance team to address the issues you outlined. We hope to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
Dear Kenneth, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management