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Extended Stay America - Orlando - Conv Ctr - 6443 Westwood

2.5 out of 5.0

Extended Stay America - Orlando - Conv Ctr - 6443 Westwood

2.5 out of 5.0

Recent guest reviews

Clean, good location, easy walk to convention center. Front desk staff were friendly and helpful. Shower drain was extremely slow (I was in ankle deep water by the end of the shower); I mentioned it to the staff and they said they would send someone to fix it, but they never did. I was only there for one more day after that, so I didn't follow up. Other than that everything was great.

Pulled the bedding down a bug flew out and a spider was in the bed, Asked for extra towels there was hair in them. Went to take a shower no safety bar to hold onto, no face cloth and no platinum cups. Was not told when we checked in one has to ask for the cups... the hallway had a funny smell, the lighting was bad in the hallway and the elevator made a concerning noise

Looks cheap. Hallways are dark. Kinda gloomy. Didn't like it.

No sheets in the room for sofabed. Breakfast not too much to choose from, 2 day sign, no orange juice..why not..

It has a lil kitchen set up,is the best thing, the tv's wasn't working, 2am kids running around knocking running away. The lil breakfast wasn't breakfast. Then I seen roaches they switch my room & gave me a free night.

Positives: Interior entry to hotel was nice. Negatives: No clean towels or blankets as the dryer was broken and no back up plan. Not the staffs fault - blame upper management on this however... a night shift staff member came across a bit rude informing me of this and when I pointed out her behavior she said she had the flu. So she would hand me towels/blankets while contagious with a terrible sickness? Upper management is to blame.

Room bathroom sink wouldnt drain. If you stay here there is nothing in the kitchen for utensils or platwear oe cooking. You have to ask for it. Front desk didnt have enough pillows. Will never stay here again. Its run down and dirty. Front desk people are nice but they are working with zero resources to help. Not their fault. Feel bad for them. STAY FAR AWAY FROM HERE

Rooms not clean non smoking room smelled of smoke. Staff very rude, acted like you were bothering them to ask a question/(I overnight staff)

Got charged for a stay that I didn’t use ".............

After checking in- the hotel rooms we were given were TRASHED. Had not been cleaned from people that previously stayed... was not told sorry or what can we do?? Just brushed off and had to wait an hour to be checked In to a clean room.

Hotel was in a sake area, lots of other hotels close by and quick access to I-Drive and I4. There was only 1 old school AC vent in the suite and it only cooled half of the space down. Pull out couch mattress was old. We also had sugar ants all over the kitchen and desk area that we didnt notice until we came back at midnight. Breakfast was very basic and less than desirable. Lots of breads and oatmeals, nothing else. Staff were all very friendly though. Pool area looked clean and nice from our room view. Plenty of parking.

The staff were ok, bed very uncomfortable, hotel boasts of full kitchen but you have to request for serving ware, coffee pot, etc... awful

The location is in a convenient area not far from food and shopping

Will went to get sheets for sofa bed and they told me they were out have to wait 45 min

Everything was fine nothing else to say .i don’t know how much more you want me to type everything was fine ..

Only stayed for One Night. Great location close to Sea World and convention center. Only complaint was the sofa bed was uncomfortable for our child. I ended up sleeping there with the child sleeping in the main bed. Yes, it was very uncomfortable. Child was right. So for families you may want to get the 2 beds in the room and not the 1 bed with sofa bed.

6443 Westwood Blvd Orlando FL

Hotel highlights

  • Close to Aquatica and SeaWorld® Orlando
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Extended Stay America - Orlando - Conv Ctr - 6443 Westwood places you within a mile (2 km) of popular attractions like Aquatica and SeaWorld® Orlando. This hotel has 113 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Orlando and also close to Pointe Orlando and Orange County Convention Center.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels and a DVD player. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a kitchen, a sitting area, and a refrigerator. Weekly housekeeping is available.


Property features

At Extended Stay America - Orlando - Conv Ctr - 6443 Westwood, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk has multilingual staff that can help with luggage storage, tours or tickets, and securing valuables. Additional amenities include conference space, coffee/tea in a common area, and laundry facilities.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio Queen-Smoking

Queen 1 | Sleeps 4

Guest reviews for Extended Stay America - Orlando - Conv Ctr - 6443 Westwood

Everyone (23) Couples (4) Business (6) Family (11) Other (4)
4
Business Business Travelers

Clean, good location, easy walk to convention center. Front desk staff were friendly and helpful. Shower drain was extremely slow (I was in ankle deep water by the end of the shower); I mentioned it to the staff and they said they would send someone to fix it, but they never did. I was only there for one more day after that, so I didn't follow up. Other than that everything was great.

By on Jun 6, 2019

Review comment responded on Jun 7, 2019

Thanks for choosing Extended Stay America. We are glad to read you liked the service provided by our front desk staff and that our location near the convention center was perfect for your needs. However, we are sorry for the issue you had in your bathroom and that we were able to resolve it while here. We have alerted our maintenance team and we are working on fixing the problem. We look forward to having you back with us in the future for an improved experience. Sincerely, Hotel Management

4
Everyone

By on Jun 4, 2019

1
Families

Pulled the bedding down a bug flew out and a spider was in the bed, Asked for extra towels there was hair in them. Went to take a shower no safety bar to hold onto, no face cloth and no platinum cups. Was not told when we checked in one has to ask for the cups... the hallway had a funny smell, the lighting was bad in the hallway and the elevator made a concerning noise

By on May 31, 2019

Review comment responded on Jun 1, 2019

It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a clean environment has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with everyone involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management

1
Everyone

Looks cheap. Hallways are dark. Kinda gloomy. Didn't like it.

By on Apr 25, 2019

Review comment responded on Apr 26, 2019

Thank you for choosing to stay with us and for sharing your observations. We are sorry we were not at our best during your visit, and we apologize for disappointing you. We appreciate you bringing these issues to our attention and hope you will give us an opportunity to provide you with a better stay on your next trip this way. Sincerely, Hotel Management

3
Families

No sheets in the room for sofabed. Breakfast not too much to choose from, 2 day sign, no orange juice..why not..

By on Apr 24, 2019

Review comment responded on Apr 25, 2019

Thank you for staying at our hotel. We apologize that we fell short of your expectations when it came to our complimentary breakfast and regret the housekeeping service issue you encountered. Your feedback has been shared with the respective team so that we can improve our service going forward. Also, your comments regarding the grab-and-go breakfast will be shared with our brand leaders to determine new breakfast choices. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management

5
Everyone

By on Apr 15, 2019

Review comment responded on Apr 16, 2019

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management.

2
Family with small children Families

It has a lil kitchen set up,is the best thing, the tv's wasn't working, 2am kids running around knocking running away. The lil breakfast wasn't breakfast. Then I seen roaches they switch my room & gave me a free night.

By on Apr 15, 2019

Review comment responded on Apr 16, 2019

Thank you for choosing to stay with us. Although you liked having a kitchenette in your room, we apologize for the difficulties you encountered while you were here. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management.

2
Families

Positives: Interior entry to hotel was nice. Negatives: No clean towels or blankets as the dryer was broken and no back up plan. Not the staffs fault - blame upper management on this however... a night shift staff member came across a bit rude informing me of this and when I pointed out her behavior she said she had the flu. So she would hand me towels/blankets while contagious with a terrible sickness? Upper management is to blame.

By , from - on Mar 26, 2019

Review comment responded on Apr 3, 2019

Pete, thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

2
Family with small children Partner Couples Families

Room bathroom sink wouldnt drain. If you stay here there is nothing in the kitchen for utensils or platwear oe cooking. You have to ask for it. Front desk didnt have enough pillows. Will never stay here again. Its run down and dirty. Front desk people are nice but they are working with zero resources to help. Not their fault. Feel bad for them. STAY FAR AWAY FROM HERE

By on Feb 22, 2019

Review comment responded on Feb 23, 2019

Emily, we sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management

5
Everyone

By on Feb 10, 2019

Extended Stay America - Orlando - Conv Ctr - 6443 Westwood

6443 Westwood Blvd, Orlando, FL 32821