The first room that we were assigned was terrible. The mattress had holes and the springs were exposed. We switched it a different room. Bed was better. Ceiling fan was noisy, bath room was outdated, hot water was way too high, room was noisy, floor was cracked, tiles were cracked, there was messy caulking everywhere in the bathroom, only were provided two very small towels, no amenities at all, no coffee maker, clock, iron, sheets were old and funky, pillows were disgusting, neighbors were noisy, it took over two hours to check in, there were hundreds of dollars of unexpected fees, front desk had very poor communication and customer service techniques, it was like living in a fraternity house on campus. The lobby was decorated with very tacky furniture and decor. The electrical door locks didn’t work properly and had to be reprogrammed twice.
I would not recommend this place. I would like a full refund of my reservation because it was not what I expected and it was not what was advertised.
Expedia should take them off of their places to stay.
The only thing that was good was the location. It was noisy but would have been better if the windows were thicker and the air conditioning worked properly along with the ceiling fan which made a lot of noise.
The people at the front desk didn’t care at all and didn’t want to make my stay pleasant. They didn’t even have a corkscrew. They wanted to have my drivers license as security for a beach towel. I need my drivers licens.