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Mayfair Hotel & Spa

4.0 out of 5.0

Mayfair Hotel & Spa

4.0 out of 5.0

Recent guest reviews

Loved it. Awesome Miami vibe. We really enjoyed the pizza and roof top bar/pool.

Had a issue with reservation booking thru Orbitz. When I arrived at hotel my reservation showed but no rooms were available. After several minutes the staff somehow managed to find a room for me, I don’t know how or what caused the booking issue. Aside from that it was a good experience.

It is in a great neiborhood walking distance to some great eating places

The staff were very friendly, welcoming and helpful. They remembered my name. My room was very comfortable and met my needs for location and price.

Boutique hotel, classic 1980 Miami. Love it. Thx

The hotel was very nice and clean. The hotel staff was really friendly. We are from Louisiana and they were very helpful with restaurant and fun attractions for us to visit. Stayed Mon-Friday and had no major problems. The last day the first alarm went off at 4am, not sure what that was about but overall a GREAT STAY. Two thumbs up from me and my husband

Very nice and quiet. Hotel indoor is extremely beautiful and the patio area is breathtaking. The pool area is a little small and on the rooftop. The room was very spacious and comfortable.

I live in Jupiter by the beach with a pool in my yard.i booked weeks ago cause my dad flying in to see my 9 and 11 yr old boys. We drive to mayfair and check in at 1030 at night. We get up and pay for 75 extended stay til 4 so we can eat breakfast at green street cafe our fav and then go to pool and go back home. Get out suits on and lotion and try to go to pool to find out its closed!my boys so upset. We used to stay at mayfair and my husband recently passed away chased the manager around he ran upstairs. Wasted 500 and a lot of real headache when we could've gone there anytime. Ruined our fun. Biggggg time. The girl at desk went behind a door to look for manager and came out 8 minutes later with a mouth full of food and as shes chewing it she says manager not available. Am I on another planet? And 4 hours later they did refund my 75 for the extended day. Offered to let us stay the rest of day and it startspouring. I cannot believe how poorly we were treated. And my kids so disappointed. They loved that hotel. No more. Sonesta anyone? Peacock garden is still awesome. .....and kudos to Josue the security officer for making me feel better. Such a wonderful man. Too bad the hotel staff isn't trained in how to appease a returning client. Bad enough we just wanted to swim. We should've been told. I never would have booked that 16 hours. I owned a restaurant with my husband in Jupiter for 19 years til my 52 year old husband passed away, as I said 3 months ago. You ruined ourmemory

Very comfortable bed and bedding. The room was quiet once past the lobby and event area/noise! Downstairs. The pool quiet in the morning and peaceful. Parking cost is abhorrent, should NOT cost 30.00. This should be fixed. I love the decorum and architecture. It is special in that regard.

I really wanted to like this hotel! It was in a convenient area, very pretty and had many amenities. Unfortunately, our stay was not what we'd hoped. The woman at the front desk had an attitude and really didn't seem to want to help anyone. Our room was not ready when we arrived, and although we were promised a text when available, we never got notification. I eventually went down to the desk to remind her we were still waiting. On top of that, our room was never serviced, despite leaving our door hanger out every time we left the room. On our 2nd night, we had the neighbors from hell, who stayed up until dawn partying and slamming the door repeatedly. We called downstairs multiple times, and someone did come (once) to tell them to be quiet, but to no avail. I was not happy to see the same front desk woman when it was time to check out. I mentioned my stay was less than stellar thanks to our neighbors and the unclean room. Not surprisingly, she said nothing in reply. She couldn't have cared any less. There was another man at the desk who at least pretended to feel bad though. The one positive thing about our stay was the valet staff. They were extremely nice and welcoming whenever we came in and out. I would suggest some client service training and oversight on the housekeeping staff if you want to avoid more disappointing reviews.

Wow the staff here is amazing! Friendly, kind, helpful and happy. Loved staying at this beautiful residence. From valets to front desk to waitstaff everyone was lovely and made our stay restful. Our room was huge, big bathroom with tib and even a hot tub on our lanai. Amazingly quiet as well and only a short walk to the bay. Great restaurants steps away which makes dining easy. Will stay again.

the room and our stay was rather nice. i wish it was closer to the water but still a lovely stay . The Hot TUB WAS A PLUSSSSSS!!

Ladies in the morning are Great all other staff are a bit unprofessional, housekeeping rude, room service doesn’t respond. The Hotel is beautiful the, the rooms are nice but the tub was filthy the lady at front desk attempted to get someone to clean the tub for us and after 2 hours of no response she moved us to a presidential suite which I was excited about but after we move to the room we then noticed that tub was filthy as well only the shower was in the bathroom and it was Birthday anxious to get to the beach after our shower before we left the hotel we asked front desk to have someone clean the tub while we are out, got back around 5 to change from being at the beach tub still filthy we then decided to leave for dinner and asked front desk again to have someone to clean the jacuzzi tub so we could end the night romanticly we made it back and the tub was not clean but the beds were made and the room was cleaned so I then went to front desk and asked again and they sent a man who wanted to go back and forth with me about the tub being cleaned, after my fiancé spoke with him he then cleaned the tub. The staff could be better if they spoke but only valet spoke they are very friendly although we didn’t use valet because it’s pretty expensive we used the garage across the street. Although the hotel has a balcony you still can’t smoke which I didn’t understand but wasn’t upset because we were barely there. But Other than that I had a wonderful time in Miami!

It was a nice hotel, staff was friendly and room was very comfortable and clean.

Have stayed here before. Lovely location very nice staff. Clean rooms. BUT 1) front desk no answer to calls - new problem. Most unsafe - told staff on check out. Deeply apologetic but aware - so why not say so to guests? If medical or other safety emergency no hotel help aware to help. 2) extremely loud noise from happy gathering in inner garden area - lovely and fine BUT please tell guests ahead of time for courtesy and consideration - this was not done.

Room was not made for 2 days. Order room service and did not bring utensils. Charged me twice and had to solicit a credit. A/C did not worked properly.

A very pretty hotel. Overall staff tried to accommodate my needs.

The hotel definitely needs remodeling. The tv had static the entire time. The jacuzzi was not functioning. Overall the hotel night was wayyyy too expensive for the quality of room we got. Wouldn't recommend this hotel to anyone.

The staff worked very hard to please us. Genuinely friendly and excellent service. The restaurant food was very good. It is an older hotel and therefore has some 'character' but it was clean. I would recommend it but more for the location and the rooftop pool. I did not see the inside of the gym so cannot comment. Don't bother with the in-room hot tub option-not worth it.

Room options

Basic Suite, 1 King Bed, Accessible

King 1 | Sleeps 3

Executive Suite, 1 King Bed

King 1 | Sleeps 3

Executive Double Room, 2 Queen Beds

Queen 2 | Sleeps 4

Parlor Suite

King 1 | Sleeps 3

Guest reviews for Mayfair Hotel & Spa

Everyone (27) Business (27) Couples (102) Family (29) Other (21) Friends (18)
5
Everyone

Loved it. Awesome Miami vibe. We really enjoyed the pizza and roof top bar/pool.

By on Jan 16, 2019

Review comment responded on Jan 17, 2019

Thank you for the perfect score! We are so glad you like the vibe (and Pizza!) of our Hotel and rooftop bat! We hope to see you again soon! Sincerely, Matthew Sims Director of Front Office Operations

5
Everyone

By on Jan 5, 2019

Review comment responded on Jan 6, 2019

Thank you for the perfect score! We are glad we hit the high mark and hope to see you again soon! Sincerely, Matthew Sims

5
Everyone

Had a issue with reservation booking thru Orbitz. When I arrived at hotel my reservation showed but no rooms were available. After several minutes the staff somehow managed to find a room for me, I don’t know how or what caused the booking issue. Aside from that it was a good experience.

By on Dec 10, 2018

Review comment responded on Dec 13, 2018

Thank you for the 5 star review despite the booking issue. We are glad to have overcome that and hope to see you again.

5
Everyone

It is in a great neiborhood walking distance to some great eating places

By on Dec 2, 2018

Review comment responded on Dec 2, 2018

Thank you for the 5 star review! I am glad to see your location worked for you! We hope to see you again soon!

4
Everyone

The staff were very friendly, welcoming and helpful. They remembered my name. My room was very comfortable and met my needs for location and price.

By , from Naperville, IL on Nov 25, 2018

Review comment responded on Nov 26, 2018

Dear Linda, Thank you for the 4 star review! We are pleased to see our staff gave you the Mayfair Welcome we are known for... being a midsize property allows us more time to get to know you as a guest... we hope to see you again soon!

5
Everyone

Boutique hotel, classic 1980 Miami. Love it. Thx

By on Sep 26, 2018

Review comment responded on Sep 28, 2018

Thank you for the 5 star review! So glad to see you enjoyed your stay with us! We hope to see you again soon! Sincerely, Matthew Sims

5
Everyone

The hotel was very nice and clean. The hotel staff was really friendly. We are from Louisiana and they were very helpful with restaurant and fun attractions for us to visit. Stayed Mon-Friday and had no major problems. The last day the first alarm went off at 4am, not sure what that was about but overall a GREAT STAY. Two thumbs up from me and my husband

By , from Louisiana on Sep 24, 2018

Review comment responded on Sep 25, 2018

Thank you for the 5 star review! We appreciate the time you took to share your comments. Please consider us again when your travel plans bring you back to the area! Sincerely, Matthew Sims

5
Everyone

Very nice and quiet. Hotel indoor is extremely beautiful and the patio area is breathtaking. The pool area is a little small and on the rooftop. The room was very spacious and comfortable.

By , from Colorado on Sep 15, 2018

Review comment responded on Sep 15, 2018

Thank you for the 5 star review! Your comments are appreciated and we hope to see you again soon!

1

bad

Everyone

I live in Jupiter by the beach with a pool in my yard.i booked weeks ago cause my dad flying in to see my 9 and 11 yr old boys. We drive to mayfair and check in at 1030 at night. We get up and pay for 75 extended stay til 4 so we can eat breakfast at green street cafe our fav and then go to pool and go back home. Get out suits on and lotion and try to go to pool to find out its closed!my boys so upset. We used to stay at mayfair and my husband recently passed away chased the manager around he ran upstairs. Wasted 500 and a lot of real headache when we could've gone there anytime. Ruined our fun. Biggggg time. The girl at desk went behind a door to look for manager and came out 8 minutes later with a mouth full of food and as shes chewing it she says manager not available. Am I on another planet? And 4 hours later they did refund my 75 for the extended day. Offered to let us stay the rest of day and it startspouring. I cannot believe how poorly we were treated. And my kids so disappointed. They loved that hotel. No more. Sonesta anyone? Peacock garden is still awesome. .....and kudos to Josue the security officer for making me feel better. Such a wonderful man. Too bad the hotel staff isn't trained in how to appease a returning client. Bad enough we just wanted to swim. We should've been told. I never would have booked that 16 hours. I owned a restaurant with my husband in Jupiter for 19 years til my 52 year old husband passed away, as I said 3 months ago. You ruined ourmemory

By , from jupiter, fl on Jun 9, 2018

Review comment responded on Jun 15, 2018

Dear Jennifer, Thank you for bringing this to my attention. I am deeply sorry your experience and memory was not a better one. I would like to make it up to you and your children and win back your trust. Please reach out to me regarding your next time here in Miami and I will ensure it is a positive experience. Warm regards, Michael Zolcak

5
Everyone

Very comfortable bed and bedding. The room was quiet once past the lobby and event area/noise! Downstairs. The pool quiet in the morning and peaceful. Parking cost is abhorrent, should NOT cost 30.00. This should be fixed. I love the decorum and architecture. It is special in that regard.

By on May 18, 2018

Review comment responded on May 22, 2018

Thank you for your 5 out of 5 review. We appreciate your kind words. It is wonderful to hear you enjoyed the pool, bed, and architecture. We are sorry you did not agree with the cost of valet but this a comparable cost to other hotel valets in the area. We hope to host you again soon and see if we can get you better rate for parking. Warm regards, Michael Zolcak