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Mayfair Hotel & Spa

4.0 out of 5.0

Recent guest reviews

the room and our stay was rather nice. i wish it was closer to the water but still a lovely stay . The Hot TUB WAS A PLUSSSSSS!!

Ladies in the morning are Great all other staff are a bit unprofessional, housekeeping rude, room service doesn’t respond. The Hotel is beautiful the, the rooms are nice but the tub was filthy the lady at front desk attempted to get someone to clean the tub for us and after 2 hours of no response she moved us to a presidential suite which I was excited about but after we move to the room we then noticed that tub was filthy as well only the shower was in the bathroom and it was Birthday anxious to get to the beach after our shower before we left the hotel we asked front desk to have someone clean the tub while we are out, got back around 5 to change from being at the beach tub still filthy we then decided to leave for dinner and asked front desk again to have someone to clean the jacuzzi tub so we could end the night romanticly we made it back and the tub was not clean but the beds were made and the room was cleaned so I then went to front desk and asked again and they sent a man who wanted to go back and forth with me about the tub being cleaned, after my fiancé spoke with him he then cleaned the tub. The staff could be better if they spoke but only valet spoke they are very friendly although we didn’t use valet because it’s pretty expensive we used the garage across the street. Although the hotel has a balcony you still can’t smoke which I didn’t understand but wasn’t upset because we were barely there. But Other than that I had a wonderful time in Miami!

It was a nice hotel, staff was friendly and room was very comfortable and clean.

Have stayed here before. Lovely location very nice staff. Clean rooms. BUT 1) front desk no answer to calls - new problem. Most unsafe - told staff on check out. Deeply apologetic but aware - so why not say so to guests? If medical or other safety emergency no hotel help aware to help. 2) extremely loud noise from happy gathering in inner garden area - lovely and fine BUT please tell guests ahead of time for courtesy and consideration - this was not done.

Room was not made for 2 days. Order room service and did not bring utensils. Charged me twice and had to solicit a credit. A/C did not worked properly.

A very pretty hotel. Overall staff tried to accommodate my needs.

The hotel definitely needs remodeling. The tv had static the entire time. The jacuzzi was not functioning. Overall the hotel night was wayyyy too expensive for the quality of room we got. Wouldn't recommend this hotel to anyone.

The staff worked very hard to please us. Genuinely friendly and excellent service. The restaurant food was very good. It is an older hotel and therefore has some 'character' but it was clean. I would recommend it but more for the location and the rooftop pool. I did not see the inside of the gym so cannot comment. Don't bother with the in-room hot tub option-not worth it.

Hotel is old. Needs renovation badly. Rooms were not cleaned on a daily basis. They only made the bed. We had to request several items (Face cloths, soap, etc) to be replaced daily. Shower remained dirty the entire stay.

Staff was great and very helpful. Rooftop bar was great for drinks at happy hour. Restaurant food and staff for breakfast was excellent, although a bit pricey. Overall execllent experience. Will definitely stay here again.

Room was beautiful had a hot tub on my patio. Nice place for romance. Pool area was amazing with your personal cabanas. I would recommend this hotel to every one.

What a lovely hotel, excellent service, beautiful room

Staff were very nice, but the common areas and hallways and elevators have no A/C and super humid (except reception). Having 2 beds instead of 1 king bed is an upgrade of $80/night for any room, which is crazy and would NEVER come back. This was never told that changing a room for 2 beds instead of 1 would cost $80. This is not a high class hotel. Also car overnight is $28 + tax each 24 Hours. Way too expensive!!!

I booked this hotel for my wedding day/ honeymoon night. I booked the deluxe king suite with enough space for all my 7 bridemaids and 3 makeup/ hair stylist. What I got was horrible, They gave the smallest room they offer (not what i paid for!) I returned downstairs immediately to get THE room i paid for and they sold my room to someone else. They were all booked unable to give me any different room with more space. This has been the worse experience of my life I am still on this fight to get my money back from this hotel!! (one week later) DONT EVER STAY IN THIS HOTEL unless you want to be completely disappointed and have no one help you. On one of the most important fay of my life!!!!

The Grove closes a shop at a time, so while close to Coco Walk, its aging with it and without much care being put in. Ridiculous room snack and beverage prices don't help. Friendly staff and if you get it at a good price it's a 3.5 star at best.

We were amazed at the beauty and comfort of the hotel grounds and rooms. Everything was wonderful and the beds were fantastic. We loved being able to walk to a multitude of restaurants and shops. Having a bike rental station right outside the door was an extra bonus. We will return to the Mayfair soon.

I must say that I was having 2nd thoughts about staying here after looking at some reviews online, but I was pleased with my stay and accommodations! Every staff member that I encountered where friendly and helpful. My suite was nice and the bed was very comfortable. I think that I will most definitely stay here again upon my return to Miami!

Very clean hotel, everything you need in the room!! Great value for the stay!!

I canceled my trip 24 hours in advance physically in person. All was supposedly taken care of. The following day the money was taken from my account, I called and it was suppose to be refunded. Now they will not refund me back. The reservations manager Jose was extremely rude, rushed me off the phone with no consideration for my issue. I do not recommend this hotel for the simple matter of giving customers respect.

We found staff to be very helpful, friendly, courteous and overall very pleasant. One young man at the desk even walked me to the computers where you print your boarding pass when I asked where to go. Our room had a balcony with lots of foliage which we very much enjoyed. (We could have done without the soaking tub) Took up space and was not used by us. the bed was very comfortable and the room opened to a very beautiful open air courtyard with lots of plants, trees and fountains. the hotel was within waling distance to everything.

3000 Florida Avenue Miami FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Coconut Grove, Mayfair Hotel & Spa is within a few miles (5 km) of popular sights such as Vizcaya Museum and Gardens and University of Miami. This 179-room, 4-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. In the historical district, it's also near Miracle Mile and Phillip and Patricia Frost Museum of Science.


Dining

Enjoy a leisurely bite to eat at Spartico, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee each morning from 7 AM to 11 AM.


Rooms

All of Mayfair Hotel & Spa's 179 air-conditioned rooms provide furnished balconies or patios, microwaves, and minibars. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include coffee makers, laptop-compatible safes, and phones.


Property features

Guests of Mayfair Hotel & Spa enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. Valet parking is available for USD 28 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Guest reviews for Mayfair Hotel & Spa

Everyone (14) Business (27) Couples (102) Family (29) Other (21) Friends (18)
5
Everyone

the room and our stay was rather nice. i wish it was closer to the water but still a lovely stay . The Hot TUB WAS A PLUSSSSSS!!

By on Apr 17, 2018

Review comment responded on Apr 20, 2018

Thank you Destinee for your feedback. Glad you loved the hotel amentites! We hope besides the hot tub you were able to get a spa treatment in our Jurlique spa or a cocktail on our rooftop pool/bar. We hope to see you back soon. Warm regards, Michael Zolcak

3
Everyone

Ladies in the morning are Great all other staff are a bit unprofessional, housekeeping rude, room service doesn’t respond. The Hotel is beautiful the, the rooms are nice but the tub was filthy the lady at front desk attempted to get someone to clean the tub for us and after 2 hours of no response she moved us to a presidential suite which I was excited about but after we move to the room we then noticed that tub was filthy as well only the shower was in the bathroom and it was Birthday anxious to get to the beach after our shower before we left the hotel we asked front desk to have someone clean the tub while we are out, got back around 5 to change from being at the beach tub still filthy we then decided to leave for dinner and asked front desk again to have someone to clean the jacuzzi tub so we could end the night romanticly we made it back and the tub was not clean but the beds were made and the room was cleaned so I then went to front desk and asked again and they sent a man who wanted to go back and forth with me about the tub being cleaned, after my fiancé spoke with him he then cleaned the tub. The staff could be better if they spoke but only valet spoke they are very friendly although we didn’t use valet because it’s pretty expensive we used the garage across the street. Although the hotel has a balcony you still can’t smoke which I didn’t understand but wasn’t upset because we were barely there. But Other than that I had a wonderful time in Miami!

By , from Saint Louis on Mar 13, 2018

Review comment responded on Mar 17, 2018

Hi Arisha, Thank you for your review. Our apologies for the issues you came across. We will insure address them and get them resolved or use as training tools. We hope to see you soon to win back your trust. Warm regards, MIchael

5

nice hotel

Everyone

It was a nice hotel, staff was friendly and room was very comfortable and clean.

By on Mar 10, 2018

Review comment responded on Mar 10, 2018

Thank you for your review. We are overjoyed you loved the location, hotel and our friendly staff. We hope to see you again soon. Warm Regards, Michael

4

some issues to be aware of

Everyone

Have stayed here before. Lovely location very nice staff. Clean rooms. BUT 1) front desk no answer to calls - new problem. Most unsafe - told staff on check out. Deeply apologetic but aware - so why not say so to guests? If medical or other safety emergency no hotel help aware to help. 2) extremely loud noise from happy gathering in inner garden area - lovely and fine BUT please tell guests ahead of time for courtesy and consideration - this was not done.

By on Dec 13, 2017

Review comment responded on Feb 7, 2018

Thank you for your loyalty in staying with us again. We appreciate your feedback and letting us know of the issues you came across during your stay. We are using this information to update our phone systems and added a letter to guests rooms informing them on any events that will be conducted in open areas of the hotel. We thank you again for choosing to stay with us and hope to see you back again soon. Warm regards, Michael Zolcak

3
Everyone

Room was not made for 2 days. Order room service and did not bring utensils. Charged me twice and had to solicit a credit. A/C did not worked properly.

By , from PR on Oct 26, 2017

4
Everyone

A very pretty hotel. Overall staff tried to accommodate my needs.

By on Aug 21, 2017

3

need remodeling

Everyone

The hotel definitely needs remodeling. The tv had static the entire time. The jacuzzi was not functioning. Overall the hotel night was wayyyy too expensive for the quality of room we got. Wouldn't recommend this hotel to anyone.

By , from Hialeah on Aug 8, 2017

4

nice hotel great location.

Everyone

The staff worked very hard to please us. Genuinely friendly and excellent service. The restaurant food was very good. It is an older hotel and therefore has some 'character' but it was clean. I would recommend it but more for the location and the rooftop pool. I did not see the inside of the gym so cannot comment. Don't bother with the in-room hot tub option-not worth it.

By on Jul 5, 2017

Review comment responded on Jul 7, 2017

Dear guest, Thank you for taking the time to share with us about your recent visit to our property and we are truly happy to read that our staff went above and beyond to make sure that you had a great stay. Our housekeeping department is working very hard to correct the issues that you encountered and we hope to have an opportunity to regain your confidence sometime in the future. Sincerely, Jose Rico-Arango Director of front office

3

location is not the best

Everyone

Hotel is old. Needs renovation badly. Rooms were not cleaned on a daily basis. They only made the bed. We had to request several items (Face cloths, soap, etc) to be replaced daily. Shower remained dirty the entire stay.

By on Jun 4, 2017

Review comment responded on Jul 7, 2017

Dear Guest thank you for taking the time to share with us about your visit to our property as your feedback will allow us to improve our overall services. Sincerely, Jose Rico-Arango Director of front office

5

great place, excellent staff.

Everyone

Staff was great and very helpful. Rooftop bar was great for drinks at happy hour. Restaurant food and staff for breakfast was excellent, although a bit pricey. Overall execllent experience. Will definitely stay here again.

By on Feb 17, 2017