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Hotel Croydon, a South Beach Group Hotel

4.0 out of 5.0

Recent guest reviews

Amazing experience and great customer service. Room was really neat and bed are extremely comfortable

The hotel charges over $40 to valet park your vehicle. On the first night, the valet got into an accident with my rental vehicle when going to park. I had to deal with the entire incident and pay out of pocket up front for damages while waiting for reimbursement from the other driver's insurance. The hotel still charged the $42.80 to park the vehicle. I have yet to get an itemized bill for my stay. Small work and this would have been a much better stay.

The room was clean and the hotel staff was wonderful. The restaurant's food was good as well. I would stay their again.

The hotel itself is fine. It's cute and clean. But when we checked in, we were told the double bed booking wasn't guaranteed (which was identified no where in our email confirmation) so we would have to pay $40/night if we wanted anything other than one king bed. Also, The front desk staff never answered the phone and were not very helpful in sharing where anything is in the hotel.

I don't like the valet parking guys. They do their job, that is true. But their attitude is horrible. Also, the room does not have napkins, only have toilet paper, so you have to bring it yourself. The room was small too, you barely can walk in the room.

Overall my hotel stay was non eventful, but I would have appreciated a better attitude from the front desk

Was a little apprehensive when we pulled up because I thought we were more in South Beach but I think Mid-Beach was better for us. All the benefits of Miami Beach (cross the steer and you're at the beach!) But none of the hyper craziness. The valet personnel seemed under-trained but the rest of the staff, especially the bar and restaurant staff excelled at making us feel at home.

I loved everything about Croydon, the service was great we arrived early from our cruise and they allowed us an early check in, we relaxed on the beach that is literally 1 block away on lounge chairs that are included for guests. The room was immaculate and nicely updated, we hung out on the roof that had great beautiful views. The restaurant was super good, best breakfast! The only problem with the room was one of the double beds was like sleeping on a marshmallow it was painfully soft.

we loved our stay, hotel locate din very good place, close to the beach and everything else. hotel was very nice and clean and peaceful. I would definitely stay here again and recommend to anyone. the room was very nice, and everything was just great. the hotel was clean, loved the rooftop, and the pool was also very nice and quiet. not crowded at all and easy to get around.

>Great staff (attentive) / service.......Sammy was great at the bar >Hotel well kept with clean rooms and up-to-date decor >Nice to be able to do cardio in the fitness center >Food was excellent!

Walls very thin if there is a loud person around at 3 am forget it-you can hear everything! Otherwise very comfortable beds and small, cozy atmosphere. Beach beautiful and not crowded. Good for families. Staff great! Next to great hotels for dinner/drinks. Otherwise not much action around-small cafe/convenience store 1 block away.

This place is located on the lower end of things, so i would not book there again

I loved that it was quiet and we were not at a party hotel. I will say the free happy hour is cheap watered down well liquor and for me isn't worth an upset stomach. The restaurant looks nice but served rotten food one morning. The next morning on a Saturday at 9am they were out of fruit. The servers were extremely busy only 2 on while the manager just scrolled on his cellphone. People looked annoyed at the staff when I knew it wasn't their fault he should be helping and they needed another person on. The rooftop was a perk at night. It was enjoyable up there and the chair service at the beach. The electric car only went 15 mph and only goes to the different hotel properties so that's semi misleading. Also the airport shuttle only runs from 8am-8pm so if you're arriving or departing before then it will be a $20 uber (more if it's prime rates). All in all it was nice but since we weren't in the room much I found a better deal when I'll be back in December 3 blocks down and it will only cost $360 for 4 nights instead of $1000 for 5.

The hotel was great, located in a nice area of South Beach. If you don't want valet parking, finding parking is extremely hard! That was my only issue!!! The food at restaurant was tasty my other issue was the pool. It's located on the first floor, a small pool, from the looks of it. I didn't have a desire to take a dip in the pool.

Hotel is very posh. Clean rooms, very condensed set up (as is anything in Miami). Unfortunately it's on the far north end of the strip and requires about a 10-15 min taxi ride to be in the center of things. Good choice if you want to get away from the hustle and bustle!

Location was away from the south beach nightlife. A LOT of construction around the area. The neighborhood looks a little run down.

It was a little pricy and small, I don't refer staying but I probably won't book there again.

Our stay was a great experience. The hotel is very clean and beautifully decorated. The staff is very helpful and friendly. Would definitely recommend.

The GOOD: This rooms in this hotel are super clean. We travel quite a bit and hands down, the rooms are clean and modern. The hardwood makes a huge difference. The daily cleaning routine at the hotel is one of the best I have experienced. The location is quite good. There is a Walgreens, Dunkin Donuts, Carrabas. and a few restaurants (few Kosher as well) within 1/2 mile walking radius. Right across the street from the beach. Fantastic pool and roof top deck. The BAD: Valet parking is VERY slow to get the vehicle took them 1/2 hour each time, the valet parking at $36/day is steep, add to that a resort fee and the cost/night at this hotel goes up to $58/night. The elevators are slow. Overall: looking for a clean place to stay in a decent area and willing to put up with long wait time to get vehicle, this may be for you,

Overall we had a great experience at Hotel Croydon. We had a problem with the bed the first night but the staff was very helpful and accommodating. Great hotel, clean and just steps away from the beach!

3720 Collins Ave Miami Beach FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

Located in Mid Beach, Hotel Croydon, a South Beach Group Hotel is within a few miles (5 km) of popular sights such as Lincoln Road Mall and Art Deco Welcome Center. This 103-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. In central Miami Beach, the hotel is also close to Lummus Park Beach and Miami City Ballet.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


Rooms

Hotel Croydon, a South Beach Group Hotel's 103 air-conditioned rooms provide iPod docks, refrigerators, and minibars. Guests can expect free WiFi and 42-inch plasma TVs with cable channels. Memory foam beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

Guests staying at Hotel Croydon, a South Beach Group Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Valet parking is USD 40.00 per day if you plan to drive, or hop aboard the free airport shuttle at scheduled times. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and concierge services. Additional amenities include a meeting room, express check-in, and free newspapers.

Room options

Guest reviews for Hotel Croydon

Everyone (9) Couples (12) Business (3) Family (3) Friends (10) Other (1)
5

convenient location

Everyone

Amazing experience and great customer service. Room was really neat and bed are extremely comfortable

By , from New York on May 19, 2017

Review comment responded on May 23, 2017

Hello Ms. Silk, We are happy you enjoyed your stay with us. Please come back. we will make sure everything goes well. We do have ironing boards upon requests. Due to space we do not place them inside the rooms. By dialing 0 one of our team members would have brought one to your room. Hopefully we can make it perfect the next time. Regards, Rob Hermosilla GM

2

nice hotel, but uncaring or unresponsive staff.

Everyone

The hotel charges over $40 to valet park your vehicle. On the first night, the valet got into an accident with my rental vehicle when going to park. I had to deal with the entire incident and pay out of pocket up front for damages while waiting for reimbursement from the other driver's insurance. The hotel still charged the $42.80 to park the vehicle. I have yet to get an itemized bill for my stay. Small work and this would have been a much better stay.

By on May 12, 2017

5

miami getaway

Everyone

The room was clean and the hotel staff was wonderful. The restaurant's food was good as well. I would stay their again.

By on Apr 26, 2017

4

nice hotel but staff aren't super helpful

Everyone

The hotel itself is fine. It's cute and clean. But when we checked in, we were told the double bed booking wasn't guaranteed (which was identified no where in our email confirmation) so we would have to pay $40/night if we wanted anything other than one king bed. Also, The front desk staff never answered the phone and were not very helpful in sharing where anything is in the hotel.

By , from Chicago on Mar 20, 2017

3
BusinessTravelers

I don't like the valet parking guys. They do their job, that is true. But their attitude is horrible. Also, the room does not have napkins, only have toilet paper, so you have to bring it yourself. The room was small too, you barely can walk in the room.

By on Mar 17, 2017

3

mid-beach hotel

Everyone

Overall my hotel stay was non eventful, but I would have appreciated a better attitude from the front desk

By , from Los Angeles on Mar 6, 2017

5

cool, quiet and so near the beach

Everyone

Was a little apprehensive when we pulled up because I thought we were more in South Beach but I think Mid-Beach was better for us. All the benefits of Miami Beach (cross the steer and you're at the beach!) But none of the hyper craziness. The valet personnel seemed under-trained but the rest of the staff, especially the bar and restaurant staff excelled at making us feel at home.

By on Jan 19, 2017

4

amazing boutique hotel!

Couples

I loved everything about Croydon, the service was great we arrived early from our cruise and they allowed us an early check in, we relaxed on the beach that is literally 1 block away on lounge chairs that are included for guests. The room was immaculate and nicely updated, we hung out on the roof that had great beautiful views. The restaurant was super good, best breakfast! The only problem with the room was one of the double beds was like sleeping on a marshmallow it was painfully soft.

By , from San Francisco on Nov 21, 2016

4

very nice stay

Everyone

we loved our stay, hotel locate din very good place, close to the beach and everything else. hotel was very nice and clean and peaceful. I would definitely stay here again and recommend to anyone. the room was very nice, and everything was just great. the hotel was clean, loved the rooftop, and the pool was also very nice and quiet. not crowded at all and easy to get around.

By on Nov 15, 2016

5

nice hotel with awesome staff

Everyone

>Great staff (attentive) / service.......Sammy was great at the bar >Hotel well kept with clean rooms and up-to-date decor >Nice to be able to do cardio in the fitness center >Food was excellent!

By , from Aruba on Oct 2, 2016