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Holiday Inn Express & Suites Kendall

2.5 out of 5.0

Recent guest reviews

The receptionist was unwilling to look for available rooms and suggested to look for a different hotel.

Fast check in Excellent service Clean and comfy beds Excellent break fast Close to mall and 88 street

Great place to stay in, overall the place is great, really nice staff, they were always helpful

It is nice quiet place, there should be more items in brake fast for vegetarians . Water is not easily available . The machine in dinning room was not working. No ice, . Staff is friendly but not cortieos, don't wish good morning, though they reply you with smile. They should know it is hospitality industry . Requires some hotel management course.thats all nothing more to say

A few minutes after arriving to my room I noticed there were tons of ants- all over the desk, in the bathroom. So I asked the desk to move me. they moved me from the 5th floor to the 1st. Low and behold there were ants in that room too. When I reported it again, all they would say is, "ok I'll let them know". DISGUSTING!!!!!!

I booked the room to check in at 6am and check out at 3pm with Kennett. I check in in the morning around 6:30am and since 10:00am they were knocking my door for maintenance I keep telling them I check out at 3pm. Called the receptions she was very rude and said that I have to leave the room per manager instructions. Went to the front desk asked to speak with the manager and he was not available. I left due to the bad services and communication and paid for a full night.

I was impressed with the staff,they were very accommodating and extremely pleasant. We came to see friends who live in the area.

Had a real good time and the room was always clean and staff was very courteous,

Pros: 1. Great breakfast bar& access to room for cups & plates all times of the day. 2. Cookies at the front desk great plus 3. Rooms clean and staff excellent.I truly enjoyed my time at this holiday inn. 4. Nice clean pool and work out area Cons: 1. No street map around the hotel. Very important when checking in see the local area around the hotel.GPS are great but often they miss direct or miss things 2. Work out room..more instructions on the tread mill...stuck on incline...had to power off and wait 5 minutes to fix the system.

I was in town for Business, and this hotel was perfectly located for what I needed to get done. Very clean, and solid breakfast.

Great location, very helpful staff, excellent facilities

Hotel was clean and had ample parking. A little bit off the beaten path but not hard to find with a GPS unit. If I travel to Miami again I would definately stay again.

Good location for our purposes. Easy to reach. Nice personnel and good breakfast hours. Internet Wifi was a little slow and it was out up in our room for two days.I had to go down for a good Internet signal. Good Business Center. Clean and comfort room and bathroom. Maintenance responded promptly to our request to fix the Air Condition.

We had a family death and this was the perfect location as it was three minutes from the funeral home

This hotel is awesome! It's clean and the staff is very courteous. The parking and the breakfast are complimentary. The hotel is in Kendall, a beautiful place in Miami-Dade county, but it's kind of far from the main attractions in Miami. It's about 45 minutes from South beach, but if you plan to rent a car you should be ok. Make sure to allow some time to swim in their beautiful, warm, clean pool.

did not like it. wrong reservation no canceleration

Our hotel stay was last minute and the rate we got was reasonable. Service was excellent. They had fresh baked cookies in the lobby when we entered and in the dining area they had popcorn and a huge screen tv with the world cup playing. The pool was very refreshing. Also the free breakfast was good. We had several options to choose from. Only down side is that there is no immediate shopping within walking distance around the hotel. You have to go a few miles to find food, shopping etc.

This hotel is very nice if you don't intend to go shopping. The room was very clean and comfortable and the staff was nice, but it is far from malls and the shuttle doesn't take you so you have to pay for a cab. The shuttle also doesn't take you to Miami International Airport.

The hotel offers a shuttle service which brings you to locations within just under 5 miles of the hotel. You can just call for pickup from where you were dropped of as well. The breakfast is buffet style and has a reasonable amount of variety.

The staff at this hotel were so friendly and helpful. The rooms were clean and breakfast had a nice selection. We will stay here again when we visit Miami.

13475 s.w. 131 street Miami FL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Holiday Inn Express & Suites Kendall places you within 2 miles (3 km) of Wings Over Miami Museum and Kendall Breeze Shopping Center. This 107-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's also near Zoo Miami and Arcade Odyssey.


Dining

Free continental breakfast is offered each morning.


Rooms

All 107 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Other amenities include free newspapers, free local calls, and hair dryers.


Property features

At Holiday Inn Express & Suites Kendall, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 2 meeting rooms, a business center, and express check-out.

Room options

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 2

Guest reviews for Holiday Inn Express & Suites Kendall

Everyone (6) Couples (9) Business (2) Family (7) Other (2) Friends (1)
3

terrible staff

Everyone

The receptionist was unwilling to look for available rooms and suggested to look for a different hotel.

By on Jan 9, 2017

5

nice hotel, very helpful staff

Everyone

Fast check in Excellent service Clean and comfy beds Excellent break fast Close to mall and 88 street

By , from Jacksonville FL on Dec 20, 2016

5
Everyone

Great place to stay in, overall the place is great, really nice staff, they were always helpful

By , from Boynton beach, Florida on Nov 21, 2016

5

nice place

Everyone

It is nice quiet place, there should be more items in brake fast for vegetarians . Water is not easily available . The machine in dinning room was not working. No ice, . Staff is friendly but not cortieos, don't wish good morning, though they reply you with smile. They should know it is hospitality industry . Requires some hotel management course.thats all nothing more to say

By , from ahmedabd on Sep 28, 2016

2

ants in the room!

Everyone

A few minutes after arriving to my room I noticed there were tons of ants- all over the desk, in the bathroom. So I asked the desk to move me. they moved me from the 5th floor to the 1st. Low and behold there were ants in that room too. When I reported it again, all they would say is, "ok I'll let them know". DISGUSTING!!!!!!

By on May 30, 2016

Review comment responded on Jun 28, 2016

Dear Valued Guest, Thank you for your review, I apologize for the inconvenience of the room however I hope this was handled immediately. Your comments have been addressed to our team. We hope to see you amongst our returning guests in the near future. Kind regards Kenneth Cardona Front Office Manager

1

terrible service and communication

Everyone

I booked the room to check in at 6am and check out at 3pm with Kennett. I check in in the morning around 6:30am and since 10:00am they were knocking my door for maintenance I keep telling them I check out at 3pm. Called the receptions she was very rude and said that I have to leave the room per manager instructions. Went to the front desk asked to speak with the manager and he was not available. I left due to the bad services and communication and paid for a full night.

By , from FL on May 2, 2016

Review comment responded on May 6, 2016

Dear Jackie, We apologize for this inconvenience experience and assure you that this is not how we are use to operating on a daily basis. We have documented your concerns and will make the proper corrections so that another guest doesn't encounter a similar experience. Thank you, Kenneth Cardona Front Office Manager

4

great weekend stay

Couples

I was impressed with the staff,they were very accommodating and extremely pleasant. We came to see friends who live in the area.

By on Dec 22, 2015

5

awesome trip

Singles

Had a real good time and the room was always clean and staff was very courteous,

By on Oct 12, 2015

5

march trip

Families

Pros: 1. Great breakfast bar& access to room for cups & plates all times of the day. 2. Cookies at the front desk great plus 3. Rooms clean and staff excellent.I truly enjoyed my time at this holiday inn. 4. Nice clean pool and work out area Cons: 1. No street map around the hotel. Very important when checking in see the local area around the hotel.GPS are great but often they miss direct or miss things 2. Work out room..more instructions on the tread mill...stuck on incline...had to power off and wait 5 minutes to fix the system.

By on Apr 1, 2015

4

great hotel

BusinessTravelers

I was in town for Business, and this hotel was perfectly located for what I needed to get done. Very clean, and solid breakfast.

By on Mar 24, 2015