Great service and cleanliness.
Pool was dirty. Leaves and debris on the bottom. Room smelled smoke then an air freshener to cover the smoke smell. Yellow stains on the cieling and windows were dirty. First room shower was brkmen
The staff was amazing. Very nice and patient. The bad things was that the lighting in the room isn’t bright enough and the bathroom is very small. Other then that I enjoy my stay
I liked the location, but did not like the service
The property is fine unless you want to wait 4 1/2 hours for your room) I’ll give them the additional two on top of that since we were there at 1 when check in is at 3. We didn’t get into our room, school group with 5 kids, until 7:30 at night after traveling (flying) all morning. Apparently, if u stay and bug the hotel staff you will get your room quicker. We just left them alone and would go run errands. I will say staff was friendly even with everyone else hounding the. When we got back at 7:00 still neither of our double rooms were ready. We were at the top of the list, saw it with my own eyes, so how can not one double room have become cleaned and available. Were offered no compensation.So will the hotel is nice I’ll choose elsewhere next time. Sad, because I am pretty loyal to Mariott!
I found fingernail clippings on the floor next to the bed! Also found an earphone on the floor. Cleaning at this hotel is highly questionable!
Friendly staff, clean rooms and walking distance to many restaurants.
Nice hotel, friendly, helpful staff. My room was not quite ready on time, and when I ordered the shuttle from the airport, I was told it would arrive in “15-20” minutes. After 35 minutes and no shuttle, I called an Uber.
Customer Service was poor. Shuttle service to and from the airport was good.
We liked this property. Modern and comfortable. Only complaint is the Starbucks has very limited hours.
Everything accessible. Good dining, beach, grove. Hotel staff very nice especially housekeeping
Nice hotel close to Theater and other amenities. Parking is not included in hotel reservation. It cost $10.
Not much to say, hotel staff were pleasant, my room was very comfortable.
We were really unsure about staying here based on the reviews bit when we got there we were really surprised. The hotel staff are really nice, the hotel was very clean overall. Good size outdoor, rooftop pool.
Our room had aunts. When I tried to call the front desk I got a busy signal every time. As it was late and they were in the bathroom we decided to tough it out. The next morning I found them on the night stand. I reported it upon check out and was told a manager would contact me. A week later I still haven't heard anything.
Located in Coral Gables Section within a short walk of Miracle Mile, Courtyard Miami in Coral Gables by Marriott is within a few miles (5 km) of other popular sights such as Magic City Casino. This 168-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a fitness center.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Courtyard Miami in Coral Gables by Marriott's 168 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 37-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, laptop-compatible safes, and ironing boards are also available. Housekeeping is available on request.
Guests of Courtyard Miami in Coral Gables by Marriott have access to an outdoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for USD 15.00 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Great service and cleanliness.
Pool was dirty. Leaves and debris on the bottom. Room smelled smoke then an air freshener to cover the smoke smell. Yellow stains on the cieling and windows were dirty. First room shower was brkmen
Dear Guest, thank you for your feedback. We apologize that you were dissatisfied with some areas in your room. We do have processes in place to make sure every room is cleaned to the highest standards, and we will be working with our team to make sure these procedures are being followed so this does not happen again. We have also addressed your observations of the pool. We truly hope this unfortunate situation will not prevent you from staying with us again. Yours in Hospitality, Aida Martinez General Manager
The staff was amazing. Very nice and patient. The bad things was that the lighting in the room isn’t bright enough and the bathroom is very small. Other then that I enjoy my stay
Dear Guest, thank you for sharing your experience at the Courtyard Miami Coral Gables. We are glad you overall enjoyed your stay and that you especially loved our courteous staff. However, we regret some aspects were not to your liking. Your feedback will be addressed with appropriate individuals. Thank you for being our guest, and we hope you will come back and stay with us again soon. Yours in Hospitality, Aida Martinez General Manager
I liked the location, but did not like the service
Dear Guest, thank you for your review. We are glad you liked our great location, but we are sorry for not meeting your expectations with our service. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. We have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding service. Yours in Hospitality, Aida Martinez, General Manager
The property is fine unless you want to wait 4 1/2 hours for your room) I’ll give them the additional two on top of that since we were there at 1 when check in is at 3. We didn’t get into our room, school group with 5 kids, until 7:30 at night after traveling (flying) all morning. Apparently, if u stay and bug the hotel staff you will get your room quicker. We just left them alone and would go run errands. I will say staff was friendly even with everyone else hounding the. When we got back at 7:00 still neither of our double rooms were ready. We were at the top of the list, saw it with my own eyes, so how can not one double room have become cleaned and available. Were offered no compensation.So will the hotel is nice I’ll choose elsewhere next time. Sad, because I am pretty loyal to Mariott!
Dear Guest, thank you for your loyalty to our brand and for taking the time to post your review. We are sorry your room was not ready upon arrival, and we regret the inconvenience this caused. We can understand your frustration and are grateful for your patience. Your comments will be reviewed with our team to ensure such instances do not happen again. On a positive note, we are glad you liked our courteous associates. We value your feedback and hope to have the opportunity to see you again in the future for a flawless experience. Yours in Hospitality, Aida Martinez, General Manager
I found fingernail clippings on the floor next to the bed! Also found an earphone on the floor. Cleaning at this hotel is highly questionable!
Dear Vanderson, thank you for your feedback. We apologize that you were dissatisfied with the cleanliness of our property and rooms. We do have processes in place to make sure every room is cleaned to the highest standards, and we will be working with our team to make sure these procedures are being followed so this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Yours in Hospitality, Aida Martinez, General Manager
Friendly staff, clean rooms and walking distance to many restaurants.
Dear Kathy, we are so glad you enjoyed your visit to Courtyard Miami Coral Gables. Our goal is to provide an environment that lets you relax and unwind or connect and create, so we are thrilled that we were successful in doing so. Thank you for mentioning our helpful staff, accommodations as well as our location. We appreciate your business and hope you will stay with us again on your next trip to the Miami/Coral Gables area. Yours in Hospitality, Aida Martinez General Manager
Dear Guest, thank you for your terrific rating of Courtyard Miami Coral Gables. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Yours in Hospitality, Aida Martinez, General Manager
Nice hotel, friendly, helpful staff. My room was not quite ready on time, and when I ordered the shuttle from the airport, I was told it would arrive in “15-20” minutes. After 35 minutes and no shuttle, I called an Uber.
Dear Elizabeth, thank you for taking the time to review your stay with us. While we are happy to read you had a pleasant experience and liked our cordial associates, we are sorry for the delay in getting your room ready upon arrival and regret the wait for the shuttle services. We are grateful for your patience and hope to welcome you back for a much better visit the next time your travels bring you to Miami. Yours in Hospitality, Aida Martinez, General Manager
Customer Service was poor. Shuttle service to and from the airport was good.
Dear Guest, thank you for reviewing our hotel and for appreciating our shuttle service. However, our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Yours in Hospitality, Aida Martinez, General Manager
Dear Guest, on behalf of our team at Courtyard Miami Coral Gables, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to everyone; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our city. Yours in Hospitality, Aida Martinez, General Manager