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Best Western Premier Miami Int'l Airport Hotel & Suites

3.0 out of 5.0

Recent guest reviews

Excellent, confortable, and great room presentatioN. Increíble customer service.

Denis at Front Desk and man with beard was very very helpful and polite! But PM restaurant and Bar needs attention. They charge 15% for every order but they dont tell you. When my daughter tipped them additional tip and realized it later and wanted to correct it they said they can not change it because it is too late! When i go there and ask about the receipt they say ok we already changed it?? Why would you tell her no??? I paid $9.00 plus tips (i gave them 20-25% tip because i did not know tip was included) just last week I stayed here on March 26th. Today April 1st same Stella was $7.44 i did not know tip was not included because i was going to pay them my credit card straight and i was adding tip on them since receipt doesnt say anything about the tip. Then I ordered food to eat by the pool they said they can only give it to-go order not bring it to me i said ok, but when i pay they charge me 15% tip? why do you change me if you dont serve me? SO i come back from pool to pick up my cold food because nobody came and told me my food was up and ready and they charge 15% tip for this service?Also table at the pool area is full of beer bottles and food since nobody came and checked with us or cleaned it until we left. I saw 2 other customers asked for table cleaned in dining room, 1 customer requested Manager on duty for a problem Also they keep speak Spanish to each other that bothers me a lot even though I am speak 4 languages i dont speak my language in front of customer

Nice hotel in a very convenient locariam close to the airport

Food and staff were disappointing to say the least.

Surprisingly clean room and great price. Very comfortable bed.

I stayed at the hotel for one night during a layover in Miami. The airport shuttle made the whole experience painless, but I did have to wait about twenty minutes for the shuttle. They're on a half hourly schedule. The room was comfortable. The only thing I didn't like was that the carpeting was black, and felt dingy underfoot, but maybe that was just because of the carpeting's color. The following morning, the ride to the airport left on schedule and I made my flight easily.

el hotel està bien, sin ser una maravilla, pero la estncia fue agradable.

Great service for cruise travelers. Has shuttle from the airport and the port. The airport shuttle is free, but the port shuttle is $10/person. The air conditioning unit was extremely noisy inside our room and the safe in the room had been dismantled.

Very comfort hotel location for business or pleasure and staff

Stayed at this hotel prior to a cruise. Great staff, shuttle to cruise terminal, nice restaurant on premises.

Nice premises and well located.Near Car Rental Center and expressways

The hotel is very clean and staff is friendly. We will say the shuttle service needs some improvements. The drivers are great. The hotel only had 1 shuttle. So on a Friday flight we had to wait 50 mins for a ride. The hotel needs to add a shuttle. Other hotels shuttles we saw go by 2-3 x and we saw theirs 1x to say it was full and he would be back. We weren't the only ones waiting for a ride at the time. Our opinion is if u fly in late plan to wait! Leaving on a Saturday morning was fine. But we also left very early

Hotel shuttle took almost 45 minutes to collect me from the airport. Hot shower and very comfortable bed.

my wife and I were given a handy cap room which is was great. we didnt request a handy cap room but were happy because it was very roomy.

We arrived after midnight, more than 12 hours after pre-paying for a reservation for two queen beds. The person at the desk informed us at that moment that though they had my reservation, they didn't actually have the room available. They were instead offering us a so-called king suite, which was a king sized bed and a sofa bed. The gentleman asked if this was alright; I told him an emphatic "No!". If the room was not available, we preferred two singles, which he also said were not available. Having no other alternative but to accept the unacceptable, I was unhappy with question to agree to the room that was exactly not what I had paid for and not what I wanted. We certainly could not have walked out after midnight and *hope* we could get better somewhere else and leave money on the table. So, I clearly told him that what he was offering as a solution was a step backwards. A mattress on the sofa bed would be uncomfortable. He could offer us nothing else. We had been trying to get home from an international trip for 20 hours. We gave in and he sent someone to make the bed ten to fifteen minutes later. The sofa mattress was thin and uncomfortable. My friend checked out before 5am. I slept, but was furious. When I checked out at 7am, they refused to give me a receipt, even though the night before we were told I had only "reserved" a room, not pre-paid. The morning person confirmed that I had prepaid, then contradicted herself. Either way, I left without a receipt and unhappy

I have stayed here before with good experiences. The advertised airport pick up was 45 minutes late despite confirming its schedule the morning of my 9pm arrival, and 4 calls to the hotel from the airport curbside. Despite status with Best Western, I was given a noisy, somewhat travel-worn room. Extremely disappointed. Will not book this hotel again despite the competitive room rates.

Good location close to the beach close to the intersections to go to other hotels and beaches

Did not allow late check out. Very pushy about dropping off at airport. Also there was a roach in the room.

Agradable y muy buena ubicación . Lo que deberían procurar en cambiar es el desayuno continental brindado por cortesía del hotel. Dan Lo mismos todos los días. Pueden variar

4100 W Flagler Street Miami FL

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Guest reviews for Best Western Premier Miami Int'l Airport Hotel & Suites

Everyone (28) Couples (44) Business (17) Family (32) Friends (13) Other (12)
1

poor food and beverage experience

Everyone
stain on the clock stain on the side table

Denis at Front Desk and man with beard was very very helpful and polite! But PM restaurant and Bar needs attention. They charge 15% for every order but they dont tell you. When my daughter tipped them additional tip and realized it later and wanted to correct it they said they can not change it because it is too late! When i go there and ask about the receipt they say ok we already changed it?? Why would you tell her no??? I paid $9.00 plus tips (i gave them 20-25% tip because i did not know tip was included) just last week I stayed here on March 26th. Today April 1st same Stella was $7.44 i did not know tip was not included because i was going to pay them my credit card straight and i was adding tip on them since receipt doesnt say anything about the tip. Then I ordered food to eat by the pool they said they can only give it to-go order not bring it to me i said ok, but when i pay they charge me 15% tip? why do you change me if you dont serve me? SO i come back from pool to pick up my cold food because nobody came and told me my food was up and ready and they charge 15% tip for this service?Also table at the pool area is full of beer bottles and food since nobody came and checked with us or cleaned it until we left. I saw 2 other customers asked for table cleaned in dining room, 1 customer requested Manager on duty for a problem Also they keep speak Spanish to each other that bothers me a lot even though I am speak 4 languages i dont speak my language in front of customer

By , from Evansville, IN on Apr 2, 2017

Review comment responded on Apr 4, 2017

Dear Jack, thank you for staying with us and for sharing your experience. We are pleased with the service you received from Denis and the other front desk associate and your kind comments were shared with them. We have also shared your dining experiences with our food and beverage team to make sure we are consistent with our billing practices and that our guests are treated fairly and with a friendly smile. We are sorry for the poor interaction. We hope you will stay with us on your next trip to our area and give us another chance to demonstrate the hospitality and service standards that we normally provide. Sincerely, Robert Perez General Manager

4
Everyone

Nice hotel in a very convenient locariam close to the airport

By on Feb 22, 2017

Review comment responded on Feb 24, 2017

Thank you for the wonderful feedback regarding your stay at the Best Western Premier Miami International Airport Hotel and Suites. We are delighted you had a wonderful stay and loved our proximity to the airport. Thanks again, we hope to have the pleasure of hosting you again in near future. Sincerely, Robert Perez, General Manager

2

rude staff!!!

Everyone

Food and staff were disappointing to say the least.

By on Feb 17, 2017

Review comment responded on Feb 19, 2017

I appreciate your feedback, and I am sorry we fell short of your expectations in more than one way. You should have been greeted warmly and accommodated comfortably, and I regret this did not happen for you. Please accept my apologies for failing to give you the outstanding guest experience you should have had at this time. We hope you will consider staying with us again the next time your travels bring you our way for a much better stay! Sincerely, Robert Perez General Manager

4
Couples

Surprisingly clean room and great price. Very comfortable bed.

By on Jan 17, 2017

Review comment responded on Feb 16, 2017

Thank you for your wonderful review of Best Western Premier Miami International Airport Hotel and Suites. We are delighted to know you were pleased with your room. Our goal is to provide you with the perfect setting to unwind from the daily stresses of life, and we believe it starts with the basics – a spotless room in fabulous condition. I will be sure to share your compliments with our housekeeping and engineering associates. We look forward to seeing you again soon! Sincerely, Robert Perez, General Manager

4

hotel was nice, airport shuttle a big plus

Everyone

I stayed at the hotel for one night during a layover in Miami. The airport shuttle made the whole experience painless, but I did have to wait about twenty minutes for the shuttle. They're on a half hourly schedule. The room was comfortable. The only thing I didn't like was that the carpeting was black, and felt dingy underfoot, but maybe that was just because of the carpeting's color. The following morning, the ride to the airport left on schedule and I made my flight easily.

By , from Cuenca, Ecuador on Jan 4, 2017

Review comment responded on Jan 7, 2017

Thank you for choosing the Best Western Premier Miami International Airport Hotel and Suites for your layover. We are glad you found your room comfortable and that our free shuttle to and from the airport was perfect for your needs. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Robert Perez, General Manager

3

nice for traveling to and from airport and port

Everyone

Great service for cruise travelers. Has shuttle from the airport and the port. The airport shuttle is free, but the port shuttle is $10/person. The air conditioning unit was extremely noisy inside our room and the safe in the room had been dismantled.

By , from Stevensville, Montana on Dec 16, 2016

Review comment responded on Dec 19, 2016

Thank you for your recent visit, and also for taking the time to share your feedback with us. I am pleased you had an overall pleasant stay and were impressed with our location conveniently close to the airport and the cruise ports. However, I am sorry for the inconvenience you experienced with the noise from air conditioner and my maintenance team will be addressing the issue immediately. Thanks for bringing this to our notice. We hope you will give us another chance to welcome you back and experience our hotel the way it should have been during this visit. Sincerely, Robert Perez, General Manager

4

very nearby interested places htl

Everyone

Very comfort hotel location for business or pleasure and staff

By , from PR on Dec 9, 2016

Review comment responded on Dec 11, 2016

Thank you for your wonderful review of the Best Western Premier Miami International Airport Hotel and Suites. I'm delighted our hotel was ideally located to everything you wanted to do on this trip and that you enjoyed a comfortable stay with us. We appreciate your business and hope to see you again on your next visit to the beautiful Miami area. Sincerely, Robert Perez, General Manager

4

very friendly staff !!!

Everyone

Stayed at this hotel prior to a cruise. Great staff, shuttle to cruise terminal, nice restaurant on premises.

By , from P on Nov 21, 2016

Review comment responded on Nov 23, 2016

Thank you for the wonderful feedback regarding your pre-cruise stay at the Best Western Premier Miami International Airport Hotel and Suites. We are delighted our shuttle service worked well for you and you were very pleased with our staff. It's important that all of our guests have a great experience, and we're delighted you enjoyed your stay with us! We look forward to welcoming you back whenever your travels bring you back to the Miami area. Sincerely, Robert Perez, General Manager

4

clean room with comfortable bed

Everyone

By on Nov 16, 2016

Review comment responded on Nov 18, 2016

Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites. We are glad that you liked your clean room and our fitness center. We also appreciate your observations and have taken a note of it. We hope to have another opportunity of welcoming you back on a future visit. Sincerely, Robert Perez, General Manager

5

all ok...except parking charge

Everyone

Nice premises and well located.Near Car Rental Center and expressways

By on Nov 11, 2016

Review comment responded on Nov 13, 2016

Thank you for choosing Best Western Premier Miami International Airport Hotel and Suites for your stay. We are delighted that you loved our friendly associates and convenient location which was perfect for your needs. However, we apologize for being unable to offer complimentary parking at this time. We are located in the middle of a major metropolitan area where parking is at a premium. We regularly survey other properties in this area to ensure we remain competitive. Should your travels bring you back to our city, we hope you will return here for another outstanding experience. Sincerely, Robert Perez, General Manager