Another room I previously stayed in was appointed with a small refrigerator. The room on this stay was not. I was surprised by the inconsistency.
I felt the parking lot needed slightly brighter lighting
Check in was slow. Agent at the check in made a photocopy of my passport ID and smashed the passport book pretty badly with her photocopy machine lid, damaging the binding of the passport in excess of usual wear.
First I do want to say the ladies at the front desk were amazing super nice and sweet. But Unfortunately the rooms were a mess the dresser in one of our rooms had trash in it I’m assuming from the previous stay, shower had trash in it the floor was dirty. I understand the rooms it self needs some work which is out of our hands but cleanliness was not so great.
During our 5 night stay, we only had 1 housekeeping visit, despite requesting housekeeping daily. When housekeeping came by one additional morning (early), we were asleep and asked if they could come back later and they said no. We had to go pick up additional towels and toilet paper ourselves due to not receiving any the first several days of our stay. The front desk was very nice, but the staff seems incredibly unorganized and not committed to customer service and cleanliness. Our room was nicely furnished and the shower was nice and hot, but I don't think our total of around $800 for our stay was worth it due to the almost nonexistent housekeeping.
Cleaner than I expected, but not tidy enough. Bed comforters had someone else's Hair in it. Floor needed to be swept. 1 roll of toilet paper only. Evening Staff was slow, mediocre and rude. I liked the prices and availability.
It looked really nice with its own pleasantly large sized parking lot. The only "downside" was a rather large biker wedding, however, the only reason this was a downside is because parking got scarce after during that. I was pleasantly surprised at how much the rooms dampened the sound from the motorcycles though, so def 4/5 stars.
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Looking to stay in a motel? This is the spot
The lady at the counter was so nice and professional.
It was all good. Great room. Very clean and comfortable.
Comfortable bed, quiet rooms, easiest hotel parking in Las Vegas. I prefer to stay off-strip so I don't spend the majority of my time walking through a casino to get to my car. The downsides were that it was understaffed (COVID-19 can partially explain that) and the check-in process is too slow and involved.
Beds were uncomfortable and squeaky. Restroom had a musty scent when air vent was off. Air conditioner did not travel around the room since it was blocked by a bed. I would not stay there again.
Good place and clean room Nice staff and easy booking
Located in Gateway District, Thunderbird Hotel is within a mile (2 km) of popular sights such as Fremont Street and Fremont Street Experience. This 100-room hotel welcomes guests with a bar/lounge and conveniences like an outdoor pool and free in-room WiFi.
At the end of the day, unwind with a drink at the bar/lounge.
All 100 air-conditioned rooms feature coffee makers, free bottled water, and phones. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include ironing boards and desks.
Renovated in 2016, Thunderbird Hotel offers an outdoor pool, free WiFi in public areas, and conference space. A multilingual staff is on hand to assist with tours/tickets and securing valuables. Additional amenities include coffee/tea in a common area, express check-out, and a terrace.
Another room I previously stayed in was appointed with a small refrigerator. The room on this stay was not. I was surprised by the inconsistency.
I felt the parking lot needed slightly brighter lighting
Thank you for your review! We appreciate your insight. Thunderbird Hotel Team
Check in was slow. Agent at the check in made a photocopy of my passport ID and smashed the passport book pretty badly with her photocopy machine lid, damaging the binding of the passport in excess of usual wear.
I am sorry about the problem you encountered at check in. Thank you for letting us know so I can speak to my front desk agent about making photo copies of passports.
First I do want to say the ladies at the front desk were amazing super nice and sweet. But Unfortunately the rooms were a mess the dresser in one of our rooms had trash in it I’m assuming from the previous stay, shower had trash in it the floor was dirty. I understand the rooms it self needs some work which is out of our hands but cleanliness was not so great.
Thank you for your review. We appreciate your insight as we take all in account to how we may better service our guests in the future. We apologize any inconvenience and thank you for taking the time to provide us this information. Thanks again, Thunderbird Hotel Team
During our 5 night stay, we only had 1 housekeeping visit, despite requesting housekeeping daily. When housekeeping came by one additional morning (early), we were asleep and asked if they could come back later and they said no. We had to go pick up additional towels and toilet paper ourselves due to not receiving any the first several days of our stay. The front desk was very nice, but the staff seems incredibly unorganized and not committed to customer service and cleanliness. Our room was nicely furnished and the shower was nice and hot, but I don't think our total of around $800 for our stay was worth it due to the almost nonexistent housekeeping.
We do apologize for the inconvenience you encountered during your stay. Thank you for your review and feedback.
Cleaner than I expected, but not tidy enough. Bed comforters had someone else's Hair in it. Floor needed to be swept. 1 roll of toilet paper only. Evening Staff was slow, mediocre and rude. I liked the prices and availability.
We do apologize for the inconvenience you encountered during your stay. Any essentials like TP, you can always ask front desk for a extra one. Thank you for your review and feedback.
It looked really nice with its own pleasantly large sized parking lot. The only "downside" was a rather large biker wedding, however, the only reason this was a downside is because parking got scarce after during that. I was pleasantly surprised at how much the rooms dampened the sound from the motorcycles though, so def 4/5 stars.
We do apologize for the inconvenience you encountered. Thank you for your review and feedback.
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Thank you for your review.
Thank you for your review! We are sorry not all of our rooms have fridges in them. We apologize for the inconvenience. Thank you, Thunderbird Hotel Team