Hotel staff was GREAT. Enjoyed our stay and we will come back.
I liked that the hotel was not on the strip. It was easy to find for someone who has never been to Vegas. My wife and I are not the partying kind so it was nice that it was kind of low key. The staff was very nice and helpful, the hotel was very clean. I probably will never go back to Vegas but if it do I will stay at Sam's Town.
Assigned non-smoking room as requested for three night stay. It was apparent on second day that adjoining room had smokers. We were leaving for a bus tour early morning but were told by staff, to make the change it was on us to check out and then check in later as rooms were being cleaned so availability of king room is unknown. They couldn’t guarantee whether another room would be available later on but we could take our luggage to bell check and check back later for a room. We had packed our luggage in hopes the change could be made in our absence but were told, “oh no “they” won’t do that”. Don’t know who “they” is. I shook my head in disbelief. No guarantee of getting what you pay for.
A lot to do for everyone. Air was filtered well so it wasn’t smoky
The room was nice. Boulder Station suites are nicer though. The main issue was the buffet. It had a huge line and their system of making you stand there while the waiter takes you to a table and walks back and forth, had us waiting 20 minutes from the time we showed up to the time we were seated even though there were 100 empty tables. And we only had 45 minutes before the buffet closed. So, we expected to be able to sit and eat for 40 minutes, and instead had to scarf everything down in 20.
Loved the rooms & "town". Wish the refrigerators worked better. Checked in about 2pm & beverages barely cold the next morning. Other than that it was good.
The environment of this hotel was both cozy and comfortable. Everything was conveniently placed and easy to find, and they basically have everything. If you can't find what you need inside this hotel, there's a walmart right across the street, walking distance. Ubering to and from this place from the strip and downtown was never an issue, all the drivers were on time and were familiar with the area. As for the hotel, our room was easy to find, and staff delivered quickly the extra things we asked for on top of doing a daily clean up in the room. They provide you with an easy to use safe too. When we didn't know where to eat, TGI Fridays was right there and an easy choice, also the deli by the horseraces and sports has just about everything and really good food, was a nice place to collect ourselves and hang out while soaking in the environment. Overall, our experience was 5stars. For the price, you really can't beat it. We will be back!
I loved the fact that there were good options for food in the downstairs lobby, shuttles that transported us to the strip, and the huge big screen TVs in the room. I appreciated the location being right across the street from a Walmart! We were super close to gas stations, atms, and convenience stores. The hotel price was reasonable and the rooms were very clean and cozy. My only dislikes were there were no microwaves in the rooms, no shower caps, and the huge Sam’s Town sign that blocked our city view, but all in all, it was a great stay. Also, not super far from the strip!
We’d appreciate more non-smoking areas in the casino.
Off the strip and had everything you needed on the property. Free bus transport to the strip.
Confusing checkin but people were nice. Putting a hold on my account for 3-5 days unacceptable and will not return even though I liked the property.
Located in Sunrise Manor, Sam's Town Hotel & Gambling Hall is adjacent to Boulder Strip and within a 10-minute drive of other popular attractions like Sam Boyd Stadium. This 645-room, 3.5-star resort has 5 restaurants along with conveniences like a casino and an outdoor pool.
There are ample dining options with 5 onsite restaurants, including The Angry Butcher, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:00 AM.
All 645 rooms provide refrigerators, coffee makers, and safes. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Video-game consoles, phones, and ironing boards are also available.
Sam's Town Hotel & Gambling Hall features a casino, an outdoor pool, and a fitness center. Transportation is made easy with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and an arcade/game room.
Hotel staff was GREAT. Enjoyed our stay and we will come back.
I liked that the hotel was not on the strip. It was easy to find for someone who has never been to Vegas. My wife and I are not the partying kind so it was nice that it was kind of low key. The staff was very nice and helpful, the hotel was very clean. I probably will never go back to Vegas but if it do I will stay at Sam's Town.
Thank you for your recent visit to Sam’s Town and for sharing your experience. Please come back to see us again soon!
I’m so glad that your visit to Sam's Town met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.
Assigned non-smoking room as requested for three night stay. It was apparent on second day that adjoining room had smokers. We were leaving for a bus tour early morning but were told by staff, to make the change it was on us to check out and then check in later as rooms were being cleaned so availability of king room is unknown. They couldn’t guarantee whether another room would be available later on but we could take our luggage to bell check and check back later for a room. We had packed our luggage in hopes the change could be made in our absence but were told, “oh no “they” won’t do that”. Don’t know who “they” is. I shook my head in disbelief. No guarantee of getting what you pay for.
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all the appropriate departments for review. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.
Thank you for visiting us! We’d love to have you visit again.
Thank you for visiting us! We’d love to have you visit again.
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!
Thank you for your recent visit to Sam’s Town and for sharing your experience. Please come back to see us again soon!
Thank you for your recent visit to Sam’s Town and for sharing your experience. Please come back to see us again soon!
A lot to do for everyone. Air was filtered well so it wasn’t smoky
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.