It was nice
My second time staying here. The last time was three years ago during my daughter's competition soccer tournament. It's advertised as no smoking, vaping or marijuana. Also No pets. Within the first two days we saw multiple pets and were nipped at once in front of security who did nothing. There were people vaping in the pool. We could smell marijuana and cigarettes coming from the room next door. The icing on the cake was the day before we left the elevator didn't work for hours because someone smoked in the elevator and set off the alarm. We had to wait hours for someone to fix it. The only way to our room was climbing flights of stairs. When I told the front desk my concerns the only consultation I received was a late checkout. They also had no idea when it would be fixed. I liked the idea of staying in what is supposed to be a family friendly place but it seems like things have changed since my last stay. I think next time I'm going to stay closer to the strip.
When we arrived to our room, we discovered that the floor had dirt and crumbs on the floor around the dining table and living room. There was also pubic hair on the floor near the shower. Room was disgusting. Also, one of the maintenance guys was not looking while backing up his golf cart in the parking lot. I had to brake really hard to avoid a collision. He made an apology gesture but needs to be more attentive.
The rooms are amazing! more than we thought we’d get!!! Also.. Beware of timeshare… Got us with a $20 as a deposit for a “Lunch” and all these perks.. got back and saw the doc with small letters that mentioned Timeshare. Yeah no we skipped out on losing time. Ain’t nobody got time for that on Vacation!
Clean and has big rooms
My first room I was given was Infested with bedbugs. The second room that was given to me had a couch that was wet and smelled like fresh urine.
The proximity and easy access to a destination casino. It would have been nice if the resort had a basic convenience store that was available to provide beverages/snacks/supplies.
Nice rooms would stay again
Over all it's good for big families with a kids, who hasn't seen hot whether for a whale.
The check in process was fantastic our first night was great then we went out on the strip that day and figured when we get back to our room it would be all cleaned up and come to find out it was not other than that everything else was great.
I like everything about the property!
The cleanliness and set up of the room. The oversized tub was awesome
The room was very spacious and included all dishes and necessary items. It was like home away from home. Only issue was TV's did not work for most of the first night of stay.
We have stayed here before and the previous stays were great and no incidents. However, this time, I have found fault at this resort when it comes to security. Upon leaving our room in the afternoon, my husband and I came out to the parking lot to find that our car window had been smashed in some time between our return and our next day departure. We informed the resort and we filed a report wifh them, our insurance and the police. The resorts security made a report, gave a copy and that's it. Nothing. No follow up. I know they are not responsible for what happened but to just have anyone follow up would have been nice. We realized that the resort has very placed cameras on certain spots facing the parking lots. Also, I understand people want to smoke whatever they smoke but the halls, elevators and evem outside had a constant smell of weed. I would have use to recommend this place but after this incident and the lack of customer service after this...I will say stay here with precautions and if you do stay, park your car near areas that have a camera nearby.
Everything was great from checking in to checking out.
It was nice
My second time staying here. The last time was three years ago during my daughter's competition soccer tournament. It's advertised as no smoking, vaping or marijuana. Also No pets. Within the first two days we saw multiple pets and were nipped at once in front of security who did nothing. There were people vaping in the pool. We could smell marijuana and cigarettes coming from the room next door. The icing on the cake was the day before we left the elevator didn't work for hours because someone smoked in the elevator and set off the alarm. We had to wait hours for someone to fix it. The only way to our room was climbing flights of stairs. When I told the front desk my concerns the only consultation I received was a late checkout. They also had no idea when it would be fixed. I liked the idea of staying in what is supposed to be a family friendly place but it seems like things have changed since my last stay. I think next time I'm going to stay closer to the strip.
Thanks for staying with us. We appreciate your feedback!
When we arrived to our room, we discovered that the floor had dirt and crumbs on the floor around the dining table and living room. There was also pubic hair on the floor near the shower. Room was disgusting. Also, one of the maintenance guys was not looking while backing up his golf cart in the parking lot. I had to brake really hard to avoid a collision. He made an apology gesture but needs to be more attentive.
Thanks for staying with us. We appreciate your feedback!
The rooms are amazing! more than we thought we’d get!!! Also.. Beware of timeshare… Got us with a $20 as a deposit for a “Lunch” and all these perks.. got back and saw the doc with small letters that mentioned Timeshare. Yeah no we skipped out on losing time. Ain’t nobody got time for that on Vacation!
Thanks for staying with us. We appreciate your feedback!
Clean and has big rooms
Thanks for staying with us. We appreciate your feedback!
My first room I was given was Infested with bedbugs. The second room that was given to me had a couch that was wet and smelled like fresh urine.
The proximity and easy access to a destination casino. It would have been nice if the resort had a basic convenience store that was available to provide beverages/snacks/supplies.
Thank you for your feedback, we appreciate your comments. Thank you for taking the time to give us your feedback.
Nice rooms would stay again
Thank you for your feedback, we appreciate your comments. Thank you for taking the time to give us your feedback.
Over all it's good for big families with a kids, who hasn't seen hot whether for a whale.
Thank you for your feedback, we appreciate your comments. Thank you for taking the time to give us your feedback.
The check in process was fantastic our first night was great then we went out on the strip that day and figured when we get back to our room it would be all cleaned up and come to find out it was not other than that everything else was great.
Thank you for you feedback!.