816 Hotel KCexperience
2.5 out of 5.0
3.5
out of 5
Average Guest Review
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Recent guest reviews
Not the nicest hotel but no real complaints. Bathroom was remodeled but had a few things askew in it. Such as the door didnt entirely close. The room was clean and the bed was comfy.
Accommodating staff, great value in a clean, quiet place downtown. WOuld use again!
Great for a stay- cation! Recommend it to anyone
It was conveniently located for our stay. Did have problems with hot water on two days of the 4 days we were there. It was promptly attended to, although I think it was something being put off to correct for the long term.
I was tired when I got there the front desk personal were great. They got me checked in but the room was not nice at all I asked for another room it was a little better than my reserved room. The Front desk clerk replaced my refrigerator that was broken he also change the light that was out in the bathroom. This room was dirty the bathroom needed a good scrubbing and it just wasn't clean. There was mold in the bathroom too. The kept giving my key to the room to other people now that was not right having someone trying to get in to your room late at night. The only thing that didn't make me go to another hotel is the front desk clerks they all did there best to make a bad situation good. I would like for them to redo all of the rooms, this Hotel it is located near the plaza, the themed rooms are a nice ideal I wish I could have got one of those. The rest of Hotel just didn't measure up to the photos on the internet.
Loved the location. Shower drain was all plugged and would not drain. Beds were comfortable.
Good happy hour. Good breakfast. Bed was a little uncomfortable. Would stay again.
I booked this hotel because of its location and that it was a new boutique hotel in the area. I reviewed pictures before I booked and figured the lower rate was due to being new and wanting to get new customers. I checked in after a long day to a messy front counter, loud people behind the desk and they were speaking about things I didn't think were appropriate. I got checked in and off to my room. Got to my room and it was not the room I had reserved or paid for. I called the front and I went downstairs to get new keys. I went back up to my 2nd room to turn the light on in the bathroom and found a roach scrambling across the floor. I killed it and thought maybe it was just one. Then I was in the main room for a few minutes and saw 2 more. I immediately called downstairs and decided that I was not staying in a hotel with roaches as what else wasn't clean. They apologized but didn't act surprised at all. Canceled my room without a blink of an eye and said I would receive a credit. Still haven't seen that yet. I had to find myself another hotel at a reasonable price at midnight. I would not recommend this hotel to anyone.
Can't say enough about the staff. They were very friendly and accommodating. The free breakfast including an omelet bar was out of this world. The hotel even provided happy hour from 5-7 PM with 2 free drinks per person. It was a great way to meet guests as well as hotel staff. The hotel was within walking distance of several restaurants but if it was too far the free hotel shuttle would take you anywhere within a 4 mile radius. We had an excellent stay at the 816 and would stay there again if we're ever back in KC.
At first I was a bit upset for the confusion with them offering free drinks during happy hour but, not having a full service bar open later than 9pm. But I will say the morning staff who serves breakfast every morning are enjoyable and a delight to engage. There was a mistake with my billing when we checked in but the front desk took care of it with ease when pointed out. The room had some cosmetic issues with the shower but that's the only problem. Over the room was amazing, the bed and towels were changed everday. It was in the heart of Westport a great area for food, drinks and bars. During the weekend it's very busy and allows a tourist to blend in. My only thing I would have improved on this would have been a snack machine for those midnight growling stomachs.
Staff were amazing! They gave us great restaurant tips and ideas of things to do! Great boutique hotel! Super cute!
Booked 3 rooms for a concert weekend. The staff was accommodating to our needs - even when fully booked both nights. The omelettes at breakfast were amazing. Only wish all the rooms has a mini fridge. A wonderful stay!
I flew out from PA not knowing anything about the area, but this hotel was wonderful. Very close to country club plaza (which is beautiful and romantic at night with snow!) the staff was completely friendly.
The 816 was amazing. Every staff member was polite and helped me with anything I needed. The rooms were clean and the breakfast was great. I was there for a week and do plan on going back to stay with them. The shuttle was great and was there when I needed them. I highly recommend staying at the 816 Hotel.
Stayed at 816 Hotel for New Years Eve. Great staff and room with onsite free parking, free one lets for breakfast, and free hotel shuttle to local attractions. We went to the Uptown Theater and ate next door at the Kansas City Flea Market. We will be back!
The hotel is in a fun and convenient location, but not the newest or nicest. It is very clean and the staff is superb, but the decor is a little tired and worn. The daily breakfast, happy hour, free parking are great perks and much appreciated. I would stay here again.
I went for a conference and it was so wonderful for my hotel staff to make sure I got to the location and picked up on time. The amenities I was able to take hold of (massage, happy hour, and shuttle) made my stay more than just another good hotel experience. They also did a great job of promoting the highlights of Kansas City that aligned with my specific interests.
Well the place is perfectly located and i got a great deal on it... i actually was sad there were no rooms available the next day...
We needed a good, clean place to stay near KU Hospital for a reasonable rate and this more than met our needs. The staff were very accommodating.
Great hotel in Westport. Clean, nice staff, great breakfast!
Hotel highlights
- Close to Kemper Museum of Contemporary Art and Nelson-Atkins Museum of Art
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
Located in Westport, 816 Hotel KCexperience is within a mile (2 km) of popular sights such as Kemper Museum of Contemporary Art and Nelson-Atkins Museum of Art. This hotel has 107 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. In the historical district, it's also near Liberty Memorial and Crown Center.
Dining
Start your day off right with a free continental breakfast. The bar/lounge is a great place to grab a drink, or mingle with other guests at the free daily manager's reception.
Rooms
816 Hotel KCexperience's 107 rooms are individually decorated and provide coffee makers, free local calls, and ironing boards. Guests can enjoy free WiFi and cable TV. Bathrooms offer hair dryers and free toiletries. Desks are also standard.
Property features
Guests of 816 Hotel KCexperience enjoy access to free WiFi in public areas, conference space, and coffee in a common area. There's free parking and a free area shuttle. The 24-hour front desk has staff always at the ready. Additional amenities include a microwave in a common area, a computer station, and a TV in a common area.
Guest reviews for 816 Hotel KCexperience
nice mid range hotel
Everyone
Not the nicest hotel but no real complaints. Bathroom was remodeled but had a few things askew in it. Such as the door didnt entirely close. The room was clean and the bed was comfy.
very good value
Couples
Accommodating staff, great value in a clean, quiet place downtown. WOuld use again!
Review comment
Molly responded on Apr 27, 2017
Sorry about the baseboard! We will address that! Our housekeeping staff work so hard and we appreciate them so much for keeping the rooms clean and comfortable for you all! Hope you enjoyed your burger next door! Safe Travels!
it was good!
Everyone
Great for a stay- cation! Recommend it to anyone
Review comment
Molly responded on Apr 27, 2017
As our hotel is locally owned and celebrates KC, you're right, we are great for a stay-cation! Westport is a historic and fun neighborhood!
close to grandson.
Everyone
It was conveniently located for our stay. Did have problems with hot water on two days of the 4 days we were there. It was promptly attended to, although I think it was something being put off to correct for the long term.
Review comment
Molly responded on Dec 31, 2016
Thank you Roe for staying with us. We are in the process of a major remodel of the hotel, and the bathrooms are part of that. Thank you so much for your input!
themed hotel close to the city
Everyone
I was tired when I got there the front desk personal were great. They got me checked in but the room was not nice at all I asked for another room it was a little better than my reserved room. The Front desk clerk replaced my refrigerator that was broken he also change the light that was out in the bathroom. This room was dirty the bathroom needed a good scrubbing and it just wasn't clean. There was mold in the bathroom too. The kept giving my key to the room to other people now that was not right having someone trying to get in to your room late at night. The only thing that didn't make me go to another hotel is the front desk clerks they all did there best to make a bad situation good. I would like for them to redo all of the rooms, this Hotel it is located near the plaza, the themed rooms are a nice ideal I wish I could have got one of those. The rest of Hotel just didn't measure up to the photos on the internet.
great location. plumbing bad!!
Couples
Loved the location. Shower drain was all plugged and would not drain. Beds were comfortable.
great location
Couples
Good happy hour. Good breakfast. Bed was a little uncomfortable. Would stay again.
not clean
BusinessTravelers
I booked this hotel because of its location and that it was a new boutique hotel in the area. I reviewed pictures before I booked and figured the lower rate was due to being new and wanting to get new customers. I checked in after a long day to a messy front counter, loud people behind the desk and they were speaking about things I didn't think were appropriate. I got checked in and off to my room. Got to my room and it was not the room I had reserved or paid for. I called the front and I went downstairs to get new keys. I went back up to my 2nd room to turn the light on in the bathroom and found a roach scrambling across the floor. I killed it and thought maybe it was just one. Then I was in the main room for a few minutes and saw 2 more. I immediately called downstairs and decided that I was not staying in a hotel with roaches as what else wasn't clean. They apologized but didn't act surprised at all. Canceled my room without a blink of an eye and said I would receive a credit. Still haven't seen that yet. I had to find myself another hotel at a reasonable price at midnight. I would not recommend this hotel to anyone.
girl trip
GetawayWithFriends
Can't say enough about the staff. They were very friendly and accommodating. The free breakfast including an omelet bar was out of this world. The hotel even provided happy hour from 5-7 PM with 2 free drinks per person. It was a great way to meet guests as well as hotel staff. The hotel was within walking distance of several restaurants but if it was too far the free hotel shuttle would take you anywhere within a 4 mile radius. We had an excellent stay at the 816 and would stay there again if we're ever back in KC.
nice and relaxing.
Couples
At first I was a bit upset for the confusion with them offering free drinks during happy hour but, not having a full service bar open later than 9pm. But I will say the morning staff who serves breakfast every morning are enjoyable and a delight to engage. There was a mistake with my billing when we checked in but the front desk took care of it with ease when pointed out. The room had some cosmetic issues with the shower but that's the only problem. Over the room was amazing, the bed and towels were changed everday. It was in the heart of Westport a great area for food, drinks and bars. During the weekend it's very busy and allows a tourist to blend in. My only thing I would have improved on this would have been a snack machine for those midnight growling stomachs.
No complaints is okay with me! The bathroom "barn" style door is being addressed with our carpenter. Our Housekeeping staff work hard to keep things cozy and clean! Thank you!