A highly mediocre stay. Everyone who worked there that I ran into felt like they wanted to be doing anything else, which, fair enough but maybe don’t act like that in front of your customers. Shower handle was incredibly hard to work cause it got stuck. They only had one half roll of toilet paper in the bathroom which I didn’t realize was the only one till I needed more and had to use the tissue paper. Walls are thin so you can hear pretty much every sound around you. It’s a nice splash of paint on a fairly “meh” experience.
The first time I stayed here was very pleasant. But this time the room was unbearably hot, bathroom not clean. We were moved and given keys to a different room. That room was a mess, and appeared to be occupied. We were moved again, that room was much better, not so hot and the bathroom was clean. Bed I slept in was lumpy and not at all comfortable. A lot of door slamming.
I like the location and decor. I don't like the towells. that were rough and the size of a large hand towel. The Breakfast omlets were good but otherwise the breakfast had a poor selection. The "hot" water for tea was not evan after we ask for hot water. The breakfast was much better last year when we stayed here.
I liked the room ,bed was comfortable and will most likely return
I’ve stayed at this place approximately five times, twice when it was a Holiday Inn Express and three or more since becoming 816. There has been a steady nosedive since the change. Last night will be the last time I stay here. The only staff member I encountered was fine. The room was pretty beat down. The towels were dingy. The furniture is tired. I’d avoid.
Mid priced hotel in the heart of westport. Great room, staff and clean. A great place for a night out in westport. We really enjoyed our theme room. Highly recommend.
You can tell they brought an old hotel back to life, which is great to see. The parking lot is shared with a restaurant so you may not get up front parking in the evening.
Looks way better online. In person it is kinda dumpy. Elevators didn’t work/got stuck. Breakfast was okay.
Room themes were a nice twist The bed felt like plywood I was not asked how my stay was or offered a receipt at checkout.
I liked the property and location, but the carpeting in my room had a lot of bare spots and the carpet in front of the mirror was sticky. Scared to know what they sticky mess was in front of a mirror. Location was great to get to the convention center and was walking distance from so many shops and restaurants.
The staff at the bar is what makes the property worth visiting. I did not eat breakfast but was told by several others staying that it was great too. The hotel is a good attempt at making something special. The owner really needs to execute the vision better. The themed rooms were cool. I enjoyed reading the wall material. The hotel has a bar but its open for only 3 to 4 hours a day. It is also cash only. You can't even charge a drink to the room. There is also a very limited selection. This is an example of an 'attempt'. The hotel does not have a store to purchase anything like water, snacks, etc. They have vending machines that serve sodas and water. However, if I didn't have the correct change, and the front desk did not either, so I was just out of luck. I had two refrigerators in my room but couldn't get bottled water. I walked to the nearest store to purchase. Again an attempt. The location is prime. Very easy access to Country Club and Westport. Someone just needs to come in and really step it up a few notches.
The woman checking us in wasn’t nice to us and she never gave us our “complimentary” drink tickets we were promised. She acted annoyed the entire time we checked in.
I like the artwork of the rooms and hallways. Room was standard, clean and comfortable. My shower was low pressure and barely worked that was the only hiccup. The area is a nice section with good food choices and night entertainment.
interesting murals and decorations. Sat night - quite a few ambulances - sirens - going by, kept waking me up. Pretty good free breakfast and a few free( limited choice) drinks at bar. Employees very nice. Nice place to stay!
The king size bed was one of the most comfortable beds I ever slept in
Located in Westport, 816 Hotel Westport Country Club Plaza, Ascend Hotel Collection is within a mile (2 km) of popular sights such as Uptown Theater and Nelson-Atkins Museum of Art. This 107-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 7:00 AM to 10:00 AM.
The 107 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Desks are also included. Weekly housekeeping is available.
Guests of 816 Hotel Westport Country Club Plaza, Ascend Hotel Collection enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a microwave in a common area, a vending machine, and an ATM.
A highly mediocre stay. Everyone who worked there that I ran into felt like they wanted to be doing anything else, which, fair enough but maybe don’t act like that in front of your customers. Shower handle was incredibly hard to work cause it got stuck. They only had one half roll of toilet paper in the bathroom which I didn’t realize was the only one till I needed more and had to use the tissue paper. Walls are thin so you can hear pretty much every sound around you. It’s a nice splash of paint on a fairly “meh” experience.
5 STARS! Thank you, we appreciate your business and your 5 Star rating during your stay! Staff at 816 Hotel
The first time I stayed here was very pleasant. But this time the room was unbearably hot, bathroom not clean. We were moved and given keys to a different room. That room was a mess, and appeared to be occupied. We were moved again, that room was much better, not so hot and the bathroom was clean. Bed I slept in was lumpy and not at all comfortable. A lot of door slamming.
Thank you for your feedback. It’s disappointing to hear that you did not enjoy your stay. We appreciate the information and will be looking into the problem.
I like the location and decor. I don't like the towells. that were rough and the size of a large hand towel. The Breakfast omlets were good but otherwise the breakfast had a poor selection. The "hot" water for tea was not evan after we ask for hot water. The breakfast was much better last year when we stayed here.
Were sorry to hear you didn't have a great experience. We currently getting new staff into places, and doing lots of training. We will work closely with our team to make sure we are up to par. We hope to host your future stays.
I liked the room ,bed was comfortable and will most likely return
We're pleased that you enjoyed your stay with us. We look forward to having you back.
We're sorry to hear that you didn't enjoy your stay. We're working hard to improve and hope you'll give us another chance in the future.
I’ve stayed at this place approximately five times, twice when it was a Holiday Inn Express and three or more since becoming 816. There has been a steady nosedive since the change. Last night will be the last time I stay here. The only staff member I encountered was fine. The room was pretty beat down. The towels were dingy. The furniture is tired. I’d avoid.
We apologize for the inconveniences you experienced during your stay. New updates are coming and I hope you'll give us a try in the future to give you a exceptional experience.
Thank you for your feedback. We hope to see you again in the future!
Mid priced hotel in the heart of westport. Great room, staff and clean. A great place for a night out in westport. We really enjoyed our theme room. Highly recommend.
Thank you for the great feedback. Were so happy to hear you enjoyed your stay and hope to see you in the future!
You can tell they brought an old hotel back to life, which is great to see. The parking lot is shared with a restaurant so you may not get up front parking in the evening.
Thank you for the great feedback! We're working on an arrangement with our neighbor, The Flea Market, to hopefully limit the parking issues for our guests. We hope to see you again on your next visit to Kansas City.
Thank you for sharing your comments with us. We will share your comments with our housekeeping staff so no other guest will have the same experience.