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Recent guest reviews

I like the location and decor. I don't like the towells. that were rough and the size of a large hand towel. The Breakfast omlets were good but otherwise the breakfast had a poor selection. The "hot" water for tea was not evan after we ask for hot water. The breakfast was much better last year when we stayed here.

I liked the room ,bed was comfortable and will most likely return

I’ve stayed at this place approximately five times, twice when it was a Holiday Inn Express and three or more since becoming 816. There has been a steady nosedive since the change. Last night will be the last time I stay here. The only staff member I encountered was fine. The room was pretty beat down. The towels were dingy. The furniture is tired. I’d avoid.

Mid priced hotel in the heart of westport. Great room, staff and clean. A great place for a night out in westport. We really enjoyed our theme room. Highly recommend.

You can tell they brought an old hotel back to life, which is great to see. The parking lot is shared with a restaurant so you may not get up front parking in the evening.

Looks way better online. In person it is kinda dumpy. Elevators didn’t work/got stuck. Breakfast was okay.

Room themes were a nice twist The bed felt like plywood I was not asked how my stay was or offered a receipt at checkout.

I liked the property and location, but the carpeting in my room had a lot of bare spots and the carpet in front of the mirror was sticky. Scared to know what they sticky mess was in front of a mirror. Location was great to get to the convention center and was walking distance from so many shops and restaurants.

The staff at the bar is what makes the property worth visiting. I did not eat breakfast but was told by several others staying that it was great too. The hotel is a good attempt at making something special. The owner really needs to execute the vision better. The themed rooms were cool. I enjoyed reading the wall material. The hotel has a bar but its open for only 3 to 4 hours a day. It is also cash only. You can't even charge a drink to the room. There is also a very limited selection. This is an example of an 'attempt'. The hotel does not have a store to purchase anything like water, snacks, etc. They have vending machines that serve sodas and water. However, if I didn't have the correct change, and the front desk did not either, so I was just out of luck. I had two refrigerators in my room but couldn't get bottled water. I walked to the nearest store to purchase. Again an attempt. The location is prime. Very easy access to Country Club and Westport. Someone just needs to come in and really step it up a few notches.

The woman checking us in wasn’t nice to us and she never gave us our “complimentary” drink tickets we were promised. She acted annoyed the entire time we checked in.

I like the artwork of the rooms and hallways. Room was standard, clean and comfortable. My shower was low pressure and barely worked that was the only hiccup. The area is a nice section with good food choices and night entertainment.

interesting murals and decorations. Sat night - quite a few ambulances - sirens - going by, kept waking me up. Pretty good free breakfast and a few free( limited choice) drinks at bar. Employees very nice. Nice place to stay!

The king size bed was one of the most comfortable beds I ever slept in

The hotel was easily located and near the Wesport nightlife. Plenty of restaurants and bars nearby for day or night outings. The rooms look newly renovated and have big bathrooms. Hotel staff was accommodating. No big thrills at the breakfast bar, free parking, and close to everything.

Hotel room was renewed and enough spacious for 2. Some room facilities(Light bulb, Toilet paper and tissue) were not ready but we could get those soon. Location was really nice, there were a lot of restaurants close to this hotel.

Great location, improving/remodeling hotel. Very friendly staff, especially Charlie at the front desk.

Westport Rd Kansas City MO

Hotel highlights

  • Walking distance to Country Club Plaza
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Westport within a short walk of Country Club Plaza, 816 Hotel KCexperience is within a mile (2 km) of other popular sights such as Kemper Museum of Contemporary Art. This hotel has 107 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is included with your stay. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

816 Hotel KCexperience's 107 rooms are air-conditioned and provide coffee makers, free local calls, and ironing boards. Guests can enjoy free WiFi and cable TV. Bathrooms offer hair dryers and free toiletries. Desks are also standard.


Property features

Guests of 816 Hotel KCexperience enjoy access to free WiFi in public areas, conference space, and a business center. You can put free parking to good use if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, a microwave in a common area, and a computer station.

Room options

Deluxe Double Queen (Renovated Room)

Full 2 | Sleeps 4

Retro King Bed Room, Refrigerator

King 1 | Sleeps 3

Themed Room-1 King (Renovated Room)

King 1 | Sleeps 3

Primo King (Renovated Room)

King 1 | Sleeps 3

Guest reviews for 816 Hotel KCexperience

Everyone (14) Couples (2) Family (3)
3
Families

I like the location and decor. I don't like the towells. that were rough and the size of a large hand towel. The Breakfast omlets were good but otherwise the breakfast had a poor selection. The "hot" water for tea was not evan after we ask for hot water. The breakfast was much better last year when we stayed here.

By on Oct 21, 2019

Review comment responded on Oct 22, 2019

Were sorry to hear you didn't have a great experience. We currently getting new staff into places, and doing lots of training. We will work closely with our team to make sure we are up to par. We hope to host your future stays.

4
Friends

I liked the room ,bed was comfortable and will most likely return

By on Oct 19, 2019

Review comment responded on Oct 19, 2019

We're pleased that you enjoyed your stay with us. We look forward to having you back.

1
Everyone

By on Jul 31, 2019

Review comment responded on Aug 4, 2019

We're sorry to hear that you didn't enjoy your stay. We're working hard to improve and hope you'll give us another chance in the future.

2
Everyone

I’ve stayed at this place approximately five times, twice when it was a Holiday Inn Express and three or more since becoming 816. There has been a steady nosedive since the change. Last night will be the last time I stay here. The only staff member I encountered was fine. The room was pretty beat down. The towels were dingy. The furniture is tired. I’d avoid.

By on Jul 23, 2019

Review comment responded on Aug 4, 2019

We apologize for the inconveniences you experienced during your stay. New updates are coming and I hope you'll give us a try in the future to give you a exceptional experience.

4
Everyone

By on Jul 17, 2019

Review comment responded on Aug 4, 2019

Thank you for your feedback. We hope to see you again in the future!

5
Partner Couples

Mid priced hotel in the heart of westport. Great room, staff and clean. A great place for a night out in westport. We really enjoyed our theme room. Highly recommend.

By on Jul 6, 2019

Review comment responded on Aug 6, 2019

Thank you for the great feedback. Were so happy to hear you enjoyed your stay and hope to see you in the future!

4
Partner Couples Families

You can tell they brought an old hotel back to life, which is great to see. The parking lot is shared with a restaurant so you may not get up front parking in the evening.

By on Jun 25, 2019

Review comment responded on Jun 26, 2019

Thank you for the great feedback! We're working on an arrangement with our neighbor, The Flea Market, to hopefully limit the parking issues for our guests. We hope to see you again on your next visit to Kansas City.

2
Friends

Looks way better online. In person it is kinda dumpy. Elevators didn’t work/got stuck. Breakfast was okay.

By on Jun 21, 2019

Review comment responded on Jun 24, 2019

We apologize that you were not pleased with your stay. We have brought the issues to our maintenance department and we hope you'll give us another try in the future.

2
Business Business Travelers

Room themes were a nice twist The bed felt like plywood I was not asked how my stay was or offered a receipt at checkout.

By on May 30, 2019

Review comment responded on May 31, 2019

I am sorry that you were not comfortable with the bed. I am sorry about the receipt, as our printer has been down all day. I know that we had the copy technician out this afternoon, so I am sure that the Front Desk could get that receipt out to you, if it is available.

4
Families Friends

I liked the property and location, but the carpeting in my room had a lot of bare spots and the carpet in front of the mirror was sticky. Scared to know what they sticky mess was in front of a mirror. Location was great to get to the convention center and was walking distance from so many shops and restaurants.

By , from Green Bay on May 28, 2019

Review comment responded on May 28, 2019

Thank you for letting us know about your stay. I will have housekeeping and engineering both make sure they are reviewing the rooms thoroughly.

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